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  • Posted: Dec 5, 2024
    Deadline: Dec 14, 2024
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    Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.
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    Data Protection and Reputation Risk Manager

    Oversight of Data Protection/Privacy Risk

    • Providing Risk Advisory and business engagement to ensure Absa and its subsidiaries are in full compliance to the Data Protection Act.
    • Be the de-facto Data Privacy Officer (DPO) and spear head Data Privacy from a second line perspective.
    • Performing market intelligence to determine proactively any areas of potential exposure to Absa with respect to Data Protection.
    • Streamlining any identified business processes to DPA requirements and best practice.
    • Communicating in a proactive manner to the businesses to ensure products, services and channels both existing and new are reflective of DPA requirements. 
    • Represent Absa Bank and its subsidiaries in industry initiatives such as KBA.
    • Develop and map out a proactive robust training program for the Bank and its subsidiaries.
    • Demonstrating thought leadership by presenting alternative recommendations to existing approaches.
    • Be the main point of contact/ liaison between the Bank and the Office of the Data Protection Controller (ODPC).
    • Ensure that all data privacy regulatory requirements/incidents are logged and tracked to conclusion.
    • To provide country support and coordination with data privacy/protection policies and standards.
    • Prepare data privacy reports and provide representation to the various governance forums within the bank.
    • In line with the approved Data Privacy Target Operating model, provide oversight on Privacy initiatives.
    • Ensure timely submission of licensing/registration requirements as a data processor and controller.
    • Ensure Data Subject Requests are processed and responded to timeously.
    • Ensure Cloud governance process is adhered to by the business.
    • Ensure Privacy Impact Assessments are adequately documented, supported and reviewed.
    • Identification of emerging privacy risks and escalation to senior management.
    • Ensure oversight and alignment to policy requirements for Data Touch Points updating, Business List of Records, third party management.
    • Work closely with Data Governance teams to ensure data quality, completeness and accuracy.
    • End to end responsibility for Reputation/Ethics Risk oversight for ABK and its subsidiaries.
    • Ensure Reputation Risk Framework, Policy formulation, localization and sensitization across the Bank and various subsidiaries.
    • Ensure training of staff on Reputation Risk Management.
    • Prepare management and Board decks on reputation risk profile of the bank and subsidiaries.
    • Conduct assessments of the Reputation Risk profile of the Bank and its subsidiaries on a monthly/quarterly basis.
    • Provide oversight of first line reputation risk initiatives; and
    • Partner with business to ensure reputation risk is mitigated for new and existing initiatives.
    • Provide oversight and draw insights from adverse media screening initiatives within the FLOD Operations team.
    • Communicating in a proactive manner to the businesses on potential Reputation Risk exposure initiatives/points
    • Work with in-country MCR team to ensure that advertising and other content is in line with Absa values.
    • Provide oversight for business (RBB, CIB and Subsidiary) messaging other external content to ensure Reputation Risk concerns are addressed.
    • Provide steer on Reputation Risk escalations and ensure remediation of any related risk exposures.
    • Providing input to the Reputational Risk Committee
    • Reviewing packs that business teams wish to submit and ensuring that requisite issues have been considered and incorporated into papers before they are tabled.
    • Reviewing feedback from the Reputation Committee and identifying any actions that require his/her input.

    Key accountabilities/Deliverables/Outcomes

    SME Support & Guidance - 75%

    • Establish close working relationships with Business compliance to ensure support for Reputation and data privacy policies and framework.
    • Act as a role model and drive proactive application of Absa Values throughout the team including establishment of common goals and objectives.
    • Support the business leaders to deliver a high-performance culture.
    • Support the embedment and roll out of Data Privacy & Reputation Risk policy and review of reports.

    Oversight and Regulatory initiatives – 25%                                   

    • Keep local compliance stakeholders updated on data protection initiatives, and the impact to their business.
    • Embed appropriate policy and procedure review mechanism to assess reputational risk before it is assumed.
    • Keep the Country Head of Compliance and other Management and Executives informed on Reputation and data privacy matters (regulations and policy) which may pose financial or reputational risks.

    Role/person specification

    Qualification

    • Bachelor of Law Degree
    • Professional Qualification(s) on Conduct (– sub-risks) and Data Protection Capability
    • Analytical Skills/ Qualifications/ Experience
    • Excellent command of Laws, Regulations touching on Data Privacy/ Banking/Financial Services/ Investment Services etc

    Experience

    • 8-10 years’ experience in Banking/Financial services in a fast-paced environment
    • Stakeholder management skills/ negotiation skills
    • Extensive relationships with key Regulatory contacts
    • Wide Ranging compliance/ risk mitigation experience in financial services
    • Tact and sensitivity as well as strength and authority are important.
    • Ability to use initiative and work with minimum supervision but ensuring, at the same time, that the line reports are kept fully informed at all times.
    • Ability to consider issues from a range of angles and propose creative solutions that assist the business in achieving its goals in a safe, compliant and controlled manner.
    • Ability to make a real contribution in a rapidly changing environment and thrive on change and the need to learn rapidly.

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    Head of Business Development- Bancassurance

    Business Growth

    • Achieve a revenue set target split (BB Commercial and CIB)
    • Drive insurance engagement and penetration in the Business Channels through regular client and coverage team engagement.
    • Drive an optimal product mix between Life and Non-Life for holistic solutioning of customer needs.
    • Positioning insurance solutions alongside bank wide initiatives.
    • Bank insurance management.
    • Bank Insurances:
    • Tendering and placement of bank insurances through sourcing and commercial services teams.
    • Conducting market survey and customer value propositions that mitigate the bank risk exposure and presenting the same to the stakeholders.
    • Responsible for stakeholders’ education and awareness creation on the bank policies coverage through quarterly workshops.
    • Regular engagement with the insurers to address coverage gaps and propose solutions to the relevant business heads.
    • Managing bank policies renewal approval and processing
    • Work with marketing for improved visibility and sustained product awareness to drive sales
    • Sustained insurance awareness within the network.

    Management of Bank's Insurance Program

    • Advisory and Risk Analysis of Bank's Insurances.
    • Review and re-design of cover structures.
    • Commercial analysis and recommendations.

    People Management

    • Leadership and team collaboration.
    • Capacity building.
    • Skills empowerment.
    • Reward and Recognition.

    Processes and Compliance

    • Adherence to processes and compliance to Absa policies.

    Role/person specification

    Qualification

    • A Business-related Degree from a recognized university
    • Diploma in Insurance (CII/AIIK)

    Preferred Experience

    • Knowledge of insurance business, products, and processes. Minimum 10 years insurance experience in Insurance business development and relationship management. 3 Years in Leadership position
    • Experience of managing activity across the whole of a project lifecycle, using current technology, structured methods, and a quality process
    • Exposure to governance, control and risk management
    • Proven ability to effectively work across teams
    • Ability to effectively work across teams

    Method of Application

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