Careers at Pavago

What You’ll Be Doing

• Own and scale Facebook & Instagram ad campaigns from ideation to execution
• Manage and optimize key metrics including CPL, CPA, and ROAS across multiple accounts
• Handle $10K–$250K+ monthly ad spend budgets with performance accountability
• Develop and write high-converting ad copy and creative briefs for designers and video editors
• Lead creative strategy, including:
• Static ads
• UGC video direction and coordination
• Video scripting
• AI-assisted creative production
• Continuously test audiences, creatives, and offers to identify winning combinations
• Analyze performance daily and make data-driven optimization decisions
• Collaborate with internal teams to align campaigns with broader revenue goals
• Operate with autonomy—own outcomes, not just tasks

Must-Have Requirements (Non-Negotiable)

• Minimum 3+ years running Facebook/Instagram ads at a high level
• Proven experience managing at least $10,000/month in ad spend (preferably significantly more)
• Experience handling multiple accounts (5+) simultaneously
• Strong command of:
• Meta Ads Manager
• Facebook Business Suite
• Pixel tracking & conversion optimization
• Ability to analyze performance data deeply and translate it into actionable decisions
• Strong copywriting skills—can write ads that actually convert

What Separates Top Candidates

• Experience managing $100K–$250K+ monthly budgets
• Strong understanding of full-funnel strategy (creative → offer → conversion)
• Hands-on experience with UGC workflows and video ad production
• Use of AI tools (e.g., ChatGPT, creative automation tools) to improve speed and output quality
• Familiarity with tools like GoHighLevel (GHL) or Close CRM

What Success Looks Like

• Consistently hitting or improving CPL, CPA, and ROAS targets
• Launching and scaling campaigns quickly without sacrificing quality
• Bringing new creative angles and testing ideas proactively
• Driving measurable growth across multiple accounts

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About the Role

• We’re hiring a content-driven, inbound-focused marketer to build and scale our organic B2B lead generation engine.
• This role is not focused on cold outreach. Instead, you will be responsible for creating high-performing LinkedIn content, turning engagement into meaningful conversations, and converting those conversations into qualified pipeline.
• You will work closely with the founder, who handles closing, while you focus on driving consistent inbound opportunities through content and relationship-building.

What You’ll Own

Content-Driven Lead Generation (Primary Focus)

• Create and manage high-performing LinkedIn content (posts, carousels, hooks).
• Identify content angles that attract high-intent B2B prospects.
• Continuously test and optimize content based on performance.

Content Conversation Pipeline

• Turn content engagement (likes, comments, profile views) into meaningful conversations.
• Initiate natural, non-salesy DMs based on user intent.
• Qualify and move prospects into the pipeline.

Audience Engagement & Lead Nurturing

• Engage consistently with your audience through comments, DMs, and interactions.
• Build relationships with prospects through thoughtful follow-ups.
• Nurture leads using content, messaging, and value-driven interactions.

Funnel & Conversion Optimization

• Build simple content funnels (content → engagement → conversation → call).
• Develop lead magnets and nurture flows where needed.
• Improve conversion rates across each stage of the funnel.

Supporting Sales (Nice-to-Have)

• Collaborate with the founder to improve conversion quality.
• Share insights on messaging, objections, and audience behavior.
• Optionally support early-stage sales conversations.

Must-Have Experience & Skills

• 2+ years of experience in content-led B2B lead generation or organic growth.
• Strong experience with LinkedIn content and personal brand growth.
• Proven ability to generate inbound leads or conversations from content.
• Excellent copywriting and messaging skills.
• Strong understanding of B2B sales cycles (2–3 months).

What Makes You a Perfect Fit

• You know how to turn content into pipeline, not just engagement.
• You have personally generated inbound leads or booked calls from LinkedIn/content.
• You think in funnels and systems, not just posting content.
• You are both creative (content) and analytical (performance-driven).
• You are comfortable owning outcomes (leads, conversations, pipeline).

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Responsibilities

Client Relationship Management

• Serve as the main point of contact for client accounts.
• Manage communication across multiple channels including email, Slack, WhatsApp, and video calls.
• Lead regular client meetings to discuss progress, gather feedback, and align on priorities.
• Maintain strong relationships with clients and ensure they feel informed and supported.

Marketing Campaign Execution

• Build and manage email marketing campaigns using Mailchimp.
• Write and edit email copy, manage audience lists, and schedule campaigns.
• Monitor campaign performance and report results to clients.

Website & Content Management

• Make updates and manage content on WordPress or other CMS platforms.
• Ensure websites remain updated, accurate, and aligned with marketing initiatives.

SEO Support

• Conduct basic SEO research and audits using tools such as Ahrefs or Semrush.
• Support keyword research and track performance improvements.

Reporting & Performance Tracking

• Analyze campaign performance using Google Analytics (GA4).
• Translate marketing data into clear reports and insights for clients.

Workflow & Project Coordination

• Work closely with leadership to understand client expectations and priorities.
• Convert client feedback into clear action steps and track progress.
• Ensure all accounts remain organized and tasks are completed on time.

AI & Productivity Tools

• Use AI tools such as ChatGPT or Claude to support research, content creation, and workflow efficiency.

Required Experience & Skills

• 3+ years of experience in marketing account management or client-facing marketing roles.
• Experience working in a marketing agency or client-service environment.
• Strong written and verbal English communication skills.
• Experience managing marketing tools such as Mailchimp, WordPress, Ahrefs or Semrush, and Google Analytics (GA4).
• Strong attention to detail, organization, and ability to manage multiple projects.
• Experience working with executive-level or high-profile clients is preferred.
• Comfortable using collaboration tools such as Google Workspace, Slack, and messaging platforms.

Nice to Have

• Experience with marketing platforms such as HubSpot or Klaviyo.
• Basic design skills using tools such as Canva or Adobe Express.
• Familiarity with paid advertising platforms such as Google Ads or Meta Ads.

What Makes You a Great Fit

• Strong relationship-building and communication skills.
• Highly organized with strong attention to detail.
• Comfortable working independently in a remote environment.
• Proactive and solution-oriented when solving problems.
• Able to manage multiple clients and projects simultaneously.

What a Typical Day Looks Like

In this role, your day may include:

• Communicating with clients and responding to requests.
• Hosting or preparing for client meetings.
• Managing email marketing campaigns.
• Updating website content on WordPress.
• Reviewing SEO performance and conducting research.
• Preparing campaign reports using analytics data.
• Coordinating tasks and ensuring client deliverables are completed on time.

Key Metrics for Success (KPIs)

• Client satisfaction and relationship quality.
• Timely completion of marketing tasks and campaigns.
• Email campaign performance and engagement rates.
• Accuracy and organization of account management processes.
• Quality of reporting and insights provided to clients.

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About the Role:

• Our client is seeking a Senior Full Stack Developer to design, develop, and maintain scalable web applications from front-end interfaces through back-end services and databases. This role is hands-on with code while also providing architectural guidance and mentoring junior developers. The Senior Full Stack Developer ensures products are fast, reliable, user-friendly, and maintainable while supporting growth and innovation.

Responsibilities:
Front-End Development:

• Build modern, responsive UIs using React, Angular, or Vue.
• Implement state management (Redux, Vuex, or Context API).
• Ensure accessibility and cross-browser/device compatibility.

Back-End Development:

• Develop APIs and business logic in Node.js, Python (Django/Flask/FastAPI), or Java/Spring.
• Design RESTful or GraphQL endpoints for client consumption.
• Manage server-side rendering and optimize for performance.

Database & Data Layer:

• Design schemas and manage relational (Postgres, MySQL) and NoSQL (MongoDB, DynamoDB) databases.
• Write optimized queries and manage migrations.
• Implement caching strategies (Redis, Memcached).

Testing & Code Quality:

• Write unit, integration, and end-to-end tests using Jest, Mocha, Cypress, or PyTest.
• Maintain high code coverage (≥80%) and follow style/linting rules.
• Perform regular peer code reviews.

Collaboration & Agile:

• Work with product managers and designers to refine user stories into technical requirements.
• Participate in sprint ceremonies (planning, standups, retrospectives).
• Provide accurate effort estimates and technical feedback.

DevOps & Deployment (Lightweight):

• Use Git, GitHub/GitLab for version control and pull requests.
• Deploy applications using CI/CD pipelines (GitHub Actions, GitLab CI, Jenkins).
• Manage cloud deployments on AWS, Azure, or GCP for applications (Elastic Beanstalk, App Engine, Lambda/serverless functions).

Mentorship & Leadership:

• Mentor junior and mid-level developers through code reviews and pair programming.
• Contribute to long-term technical roadmap discussions.
• Help enforce engineering best practices across the team.

What Makes You a Perfect Fit:

• Hands-on coder who thrives building features end-to-end.
• Strong communicator who can collaborate with product and design teams.
• Experienced balancing fast iteration with maintainable architecture.
• Proactive mentor who raises the skill level of the team.

Required Experience & Skills (Minimum):

• 5+ years full stack development.
• Proficiency with JavaScript/TypeScript (React, Angular, Vue + Node.js).
• Experience with at least one relational and one NoSQL database.
• Familiarity with Git workflows and CI/CD.

Ideal Experience & Skills:

• SaaS, e-commerce, or enterprise web application development.
• Experience with microservices and serverless architectures.
• Exposure to infrastructure-as-code or lightweight DevOps (Terraform, Docker).
• Industry background in fast-paced product environments.

What Does a Typical Day Look Like?
A Senior Full Stack Developer’s day revolves around shipping features while maintaining performance and reliability. You will:

• Start with standup, reviewing sprint goals and prioritizing tickets.
• Develop new features across front-end and back-end, from UI components to APIs.
• Review and merge code, providing mentorship through constructive feedback.
• Debug and optimize applications, resolving bugs or scaling bottlenecks.
• Collaborate with designers and product managers to refine UX and feature requirements.
• Deploy updates through CI/CD pipelines and monitor performance in production.
• Document technical changes for future maintainability and onboarding.
  In essence: you are both a hands-on builder and technical leader, ensuring applications are robust, scalable, and continuously improving.

Key Metrics for Success (KPIs):

• Features shipped on time and aligned with requirements.
• Application uptime ≥ 99.9% with minimal performance issues.
• Code coverage maintained ≥ 80%.
• Reduced technical debt (tracked through code reviews/refactoring).
• Positive feedback from peers and product stakeholders.

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About the Role:

• Our client is seeking a UX/UI Designer to create intuitive, user-friendly, and visually engaging digital experiences. This role is responsible for the full design lifecycle from research and wireframing through high-fidelity mockups, design systems, and developer collaboration. A UX/UI Designer ensures that products are both beautiful and functional, balancing user needs with business goals.

Responsibilities:

User Research & Analysis:

• Conduct user interviews, surveys, and usability tests.
• Translate findings into personas, journey maps, and actionable design requirements.
• Use analytics tools (Hotjar, FullStory, Google Analytics) to understand user behavior.

Wireframing & Prototyping:

• Build low-fidelity sketches and high-fidelity clickable prototypes in Figma, Adobe XD, or Sketch.
• Iterate quickly based on user feedback and stakeholder input.

UI & Visual Design:

• Create polished interfaces with attention to layout, typography, color, and branding.
• Develop and maintain style guides, component libraries, and full design systems.
• Ensure responsive design across web and mobile platforms.

Accessibility & Standards:

• Design with WCAG 2.1 AA accessibility in mind (contrast, alt-text, keyboard navigation).
• Ensure internationalization/localization considerations where relevant.

Collaboration & Handoff:

• Partner with product managers to prioritize features and design scope.
• Work closely with engineers to deliver specs, assets, and design documentation.
• Use Zeplin, Figma Dev Mode, or InVision Inspect for efficient handoffs.

Iteration & Testing:

• Run A/B tests on design variations.
• Collect feedback from users, stakeholders, and QA.
• Continuously refine designs to improve usability and conversion.

What Makes You a Perfect Fit:

• Strong empathy for users, balanced with a sharp eye for detail.
• Excellent communicator who can explain design decisions clearly.
• Portfolio that demonstrates both UX problem-solving and UI creativity.
• Comfortable collaborating in Agile/sprint environments.

Required Experience & Skills (Minimum):

• 2+ years UX/UI design experience.
• Proficiency in Figma, Adobe XD, or Sketch.
• Experience building wireframes, prototypes, and responsive layouts.
• Understanding of UX principles and usability best practices.

Ideal Experience & Skills:

• Experience with SaaS, mobile apps, or e-commerce platforms.
• Knowledge of front-end basics (HTML/CSS) for better dev collaboration.
• Familiarity with design systems at scale.
• Exposure to analytics tools and user testing platforms.

What Does a Typical Day Look Like?

A UX/UI Designer’s day revolves around understanding users, crafting designs, and collaborating with stakeholders. You will:

• Research and analyze user behavior through interviews, analytics, and usability tests.
• Design wireframes and prototypes that capture new features and workflows.
• Collaborate with product managers and engineers to ensure designs are feasible, aligned with goals, and implemented accurately.
• Maintain design systems and style guides to ensure consistency across products.
• Gather feedback from users and stakeholders, refining designs through iteration.
• In essence: you are responsible for ensuring that every interaction a user has with the product is intuitive, accessible, and visually engaging.

Key Metrics for Success (KPIs):

• Usability scores and user satisfaction ratings.
• Increased task completion rates and reduced user errors.
• On-time delivery of design assets and prototypes for sprints.
• Consistency of implementation with design specs.
• Adoption and expansion of design system usage.

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Responsibilities:

Process Analysis & Automation Design:

• Analyze existing business processes and identify opportunities for AI-driven automation.
• Design intelligent workflows that reduce manual tasks and improve operational efficiency.
• Translate business needs into scalable automation solutions.

AI & Workflow Automation Development:

• Build, deploy, and maintain automation workflows using tools such as Zapier, Make, n8n, or Power Automate.
• Integrate AI models (e.g., ChatGPT, Claude, Gemini) into operational workflows.
• Automate processes across data entry, reporting, customer support, HR, marketing, and operations.

System Integrations & Technical Execution:

• Connect systems using APIs, webhooks, and third-party integrations.
• Ensure seamless data flow between tools and platforms.
• Troubleshoot automation errors and resolve workflow failures efficiently.

Optimization & Performance Monitoring:

• Monitor automation performance to ensure reliability and accuracy.
• Optimize workflows for speed, scalability, and long-term maintainability.
• Continuously improve automation logic based on performance data and business feedback.

Documentation & Collaboration:

• Maintain clear and detailed documentation for all automation workflows and logic.
• Collaborate closely with stakeholders to gather requirements and propose effective automation solutions.
• Provide visibility and clarity across teams on automated processes and outcomes.

What Makes You a Perfect Fit:

• A process-oriented problem solver with a passion for automation and efficiency.
• Comfortable working with both technical systems and non-technical stakeholders.
• Curious, adaptable, and motivated to stay current with evolving AI and automation tools.
• Highly organized with strong documentation and execution discipline.
• Able to work independently in a remote, fast-paced environment.

Required Experience & Skills:

• Proven experience in automation, workflow design, or process optimization.
• Hands-on experience with no-code / low-code automation tools (Zapier, Make, n8n, Power Automate).
• Experience working with AI tools and APIs (OpenAI, Anthropic, Google AI, or similar).
• Basic understanding of APIs, webhooks, and data structures.
• Strong analytical and problem-solving skills.
• Excellent communication and documentation skills.
• Reliable high-speed internet with audio and video capabilities.
• Fast, reliable computer suitable for professional business use.

Tools Provided:

• Google Workspace
• Automation Platforms (Zapier, Make, n8n, or equivalent)
• AI Tools & APIs
• Project Management Tools (e.g., Asana, ClickUp)
• Slack

Ideal Experience & Skills:

• Experience with Python or JavaScript.
• Familiarity with databases and tools such as Google Sheets, Airtable, or Notion.
• Experience working with CRM or project management tools (HubSpot, Salesforce, ClickUp, Monday.com).
• Knowledge of prompt engineering and AI workflow optimization.
• Experience with RPA tools (UiPath, Automation Anywhere).

What Does a Typical Day Look Like?

An AI Automation Specialist’s day is focused on improving efficiency through intelligent workflows. You will:

• Review existing processes and identify new automation opportunities.
• Build and test AI-powered automation workflows.
• Integrate systems and troubleshoot automation issues.
• Monitor workflow performance and optimize logic.
• Document automation processes and updates.
• Collaborate with stakeholders to align solutions with business needs.
• In essence: you are responsible for replacing manual work with reliable, scalable, AI-driven automation.

Key Metrics for Success (KPIs)

• Number of manual processes successfully automated.
• Reliability and uptime of automation workflows.
• Reduction in time spent on manual operational tasks.
• Accuracy and scalability of automation solutions.
• Quality and clarity of automation documentation.

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About the Role:

• Our client is seeking a Social Media Manager to own strategy, execution, and performance across social channels. This role requires equal parts strategic planner, creative storyteller, and data-driven analyst. The Social Media Manager ensures the brand is visible, engaging, and growing its presence while driving measurable results aligned with business goals.

Responsibilities:
Strategy & Planning:

• Develop and execute social media strategies aligned with overall marketing objectives.
• Define KPIs (engagement, follower growth, conversions) for each channel.
• Create and manage a content calendar across LinkedIn, Instagram, Twitter/X, TikTok, Facebook, and YouTube.

Content Creation & Publishing:

• Write, edit, and design posts tailored to each platform.
• Collaborate with designers, writers, and video editors to produce multimedia content.
• Ensure posts reflect brand tone, style, and compliance requirements.
• Schedule and publish content using tools like Hootsuite, Sprout Social, Buffer, or HubSpot.

Community Management:

• Monitor comments, DMs, and mentions daily.
• Respond to inquiries and escalate customer issues when necessary.
• Foster community engagement by initiating conversations and amplifying user-generated content.

Campaign Execution:

• Launch paid and organic campaigns to promote content, events, and product launches.
• Collaborate with paid media specialists to optimize ad performance.

Analytics & Reporting:

• Track performance metrics via native platform analytics, Google Analytics, or Sprout Social.
• Provide weekly/monthly reports on engagement, reach, traffic, and conversions.
• Recommend optimizations based on data trends and A/B testing results.

Collaboration:

• Work cross-functionally with marketing, PR, and customer support teams.
• Provide social insights to influence content, campaigns, and product positioning.

What Makes You a Perfect Fit:

• Creative storyteller who understands platform nuances.
• Strong communicator with a finger on the pulse of trends.
• Analytical mindset with ability to turn data into strategy.
• Organized multitasker comfortable managing multiple platforms and campaigns.

Required Experience & Skills (Minimum):

• 2+ years professional experience in social media management.
• Proficiency with scheduling/analytics tools (Hootsuite, Sprout Social, Buffer, HubSpot).
• Strong writing, editing, and content creation skills.
• Familiarity with basic design tools (Canva, Adobe Creative Suite).

Ideal Experience & Skills:

• Background managing brand accounts in SaaS, e-commerce, or professional services.
• Experience with influencer partnerships and UGC campaigns.
• Understanding of paid social advertising platforms.
• Crisis management experience for brand reputation.

What Does a Typical Day Look Like?
A Social Media Manager’s day revolves around planning, publishing, and engaging. You will:

• Start by checking notifications, responding to urgent comments, and reviewing mentions.
• Create and schedule posts based on the content calendar.
• Monitor engagement throughout the day, responding to community interactions.
• Collaborate with creative teams on new campaigns and assets.
• Analyze previous posts’ performance and adjust strategies to improve reach and engagement.
• End the day updating dashboards and preparing next day’s posts and engagement tasks.
  In essence: you ensure the brand is visible, engaging, and consistently connecting with its audience.

Key Metrics for Success (KPIs):

• Engagement rate growth (likes, shares, comments).
• Follower/subscriber growth across platforms.
• Conversion metrics (traffic to site, lead generation from social).
• Response time and community satisfaction.
• Campaign ROI from paid/organic initiatives.

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About the Role:

• Our client is seeking a Corporate Finance Manager to lead financial planning, capital allocation, and strategic finance initiatives. This role is responsible for budgeting, forecasting, investment analysis, liquidity management, and executive reporting. The Corporate Finance Manager acts as both a hands-on financial modeler and a strategic advisor to leadership, ensuring decisions are grounded in rigorous analysis and reliable data.

Responsibilities:

Financial Planning & Analysis (FP&A):

• Lead annual budgeting processes across all departments.
• Manage monthly/quarterly forecasting cycles, updating assumptions with actuals.
• Consolidate financials across entities, geographies, or business units.

Strategic Analysis:

• Build valuation models (DCF, IRR, ROI, NPV) for projects, M&A, or capital investments.
• Conduct scenario and sensitivity analyses for major business decisions.
• Identify cost efficiencies and margin improvement opportunities.

Cash & Treasury Management:

• Monitor cash positions, working capital, and liquidity metrics.
• Oversee debt compliance, covenant tracking, and capital structure management.
• Partner with banks and investors on financing strategies.

Reporting:

• Deliver monthly management packs, KPI dashboards, and board-level presentations.
• Provide variance analyses against budget/forecast with written commentary.
• Ensure compliance with GAAP/IFRS in reporting outputs.

Collaboration & Leadership:

• Partner with operations, sales, and product teams to align financial insights with execution.
• Supervise and mentor financial analysts, reviewing models and reports.
• Support CFO and executives in investor relations or fundraising activities.

Controls & Compliance:

• Ensure proper internal controls around reporting, forecasting, and treasury.
• Support external audits and due diligence processes.

What Makes You a Perfect Fit:

• Strong strategic thinker with deep financial modeling expertise.
• Able to balance big-picture capital strategy with hands-on Excel modeling.
• Clear communicator with confidence presenting to executives and boards.
• Organized leader who can manage analysts while staying detail-oriented.

Required Experience & Skills (Minimum):

• 5+ years in corporate finance, FP&A, or investment banking.
• Advanced Excel/Google Sheets (scenario modeling, macros, consolidations).
• Experience with ERP/finance systems (NetSuite, SAP, Oracle).
• Proven track record preparing financial reports and executive presentations.

Ideal Experience & Skills:

• MBA, CFA, or CPA credential.
• Experience with M&A transactions or capital raising.
• SaaS, professional services, or multi-entity corporate background.
• BI tool experience (Power BI, Tableau, Looker) for dashboard reporting.

What Does a Typical Day Look Like?

A Corporate Finance Manager’s day revolves around analyzing financial performance, advising leadership, and ensuring resources are allocated efficiently. You will:

• Update forecasts and review variances, preparing commentary for executives.
• Build or refine financial models to evaluate projects, investments, or M&A opportunities.
• Prepare board or leadership presentations, summarizing financial performance and strategic outlook.
• Collaborate with analysts and managers, reviewing their work and mentoring their skills.
• Monitor liquidity and treasury metrics to ensure strong cash positions and compliance with debt covenants.
• Meet with executives and department heads to align financial goals with operational realities.
• In essence: you are the strategic finance partner ensuring leadership has the clarity and analysis needed to make confident decisions.

Key Metrics for Success (KPIs):

• Forecast accuracy (variance within ±5–10%).
• Timeliness and quality of board/management reports.
• Return on capital projects and investments.
• Positive executive feedback on clarity and usefulness of insights.
• Team development and reduced rework on analyst outputs.

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Responsibilities:

Intake & Triage

• Run a standardized intake for contract requests (type, counterparties, value, term, governing law, data/privacy implications).
• Route to the correct workflow (new, amendment, renewal, termination) and set SLA/turnaround expectations.

Drafting / Review / Redlining

• Draft and format standard agreements (NDAs, DPAs, SOWs, order forms, vendor/MSA templates, partner/reseller agreements) using approved templates and clause libraries.
• Redline in Microsoft Word (Track Changes) against playbooks; escalate non-standard terms to counsel (e.g., indemnity caps, liability carve-outs, IP ownership, data security, termination rights, SLAs).
• Maintain a deviations log capturing what changed, why, and who approved.

Approvals & Governance

• Coordinate approvals per approval matrix (legal, finance, data privacy/security, InfoSec, procurement, exec).
• Ensure commercial terms align with pricing/quote and budget approvals; confirm vendor onboarding artifacts (W-9, banking, insurance/COI) and compliance attestations.

Execution & Recordkeeping

• Manage e-signature via DocuSign or Adobe Sign; verify signer authority and signature blocks; finalize fully executed copies.
• Store executed agreements in the CLM/repository (e.g., Ironclad, Icertis, ContractWorks, Agiloft, Conga, SharePoint) with complete metadata (counterparty, value, term, auto-renew, jurisdiction, data processing, security addenda).

Obligations, Renewals & Amendments

• Track key dates (renewals, termination windows, notice periods, price-increase triggers, deliverable milestones).
• Maintain obligation registers and send proactive reminders to owners; coordinate amendments/renewals on schedule.

Compliance & Risk

• Verify required regulatory and policy clauses (e.g., GDPR/CCPA, HIPAA BAAs, SOX/PCI-DSS where applicable).
• Ensure templates and process controls are followed; maintain an audit trail for approvals, deviations, and signatures.

Reporting & Enablement

• Deliver weekly/monthly dashboards: cycle times, SLA adherence, % executed on standard terms, renewal pipeline, deviations by clause.
• Train business users on request intake, template use, and repository search; maintain playbooks and template versions.

Process Improvement

• Partner with Legal/Procurement to update playbooks, rationalize templates, and automate workflows (CLM optimization, self-service NDAs, standard DPAs).
• Continually improve data quality and searchability (tags, filters, taxonomy, retention schedules).

What Makes You a Perfect Fit:

• Precision with language and metadata; you catch gaps others miss.
• Organized, deadline-driven, and comfortable managing high-volume pipelines.
• Confident coordinating across Legal, Finance, Security, Procurement, Sales, and Executives.
• Process-minded—naturally builds scalable workflows, playbooks, and SOPs.

Required Experience & Skills (Minimum):

• 2+ years contracts administration or legal operations experience.
• Hands-on with CLM/repositories (Ironclad, Icertis, ContractWorks, Agiloft, Conga, SharePoint/Drive).
• Strong Microsoft Word (Track Changes), Excel/Sheets (trackers, pivot filters), and PDF tools.
• Familiarity with core contract constructs (indemnity, limitation of liability, IP, confidentiality, DPAs, SLAs)

Ideal Experience & Skills:

• Exposure to regulated or data-sensitive environments (GDPR/CCPA, HIPAA, PCI-DSS).
• Experience supporting both buy-side and sell-side contracts.
• Template governance and clause library management.
• Basic understanding of procurement/vendor risk and security questionnaires.

What Does a Typical Day Look Like?

A Contracts Administrator’s day is defined by moving agreements cleanly from request to signature and into a searchable, obligation-tracked system. You will:

• Intake & qualify requests so each contract follows the right path, with clear SLAs and approvers.
• Draft/review/redline using approved templates and playbooks, capturing any deviations and escalating non-standard risks.
• Coordinate approvals across legal/commercial/security/finance, ensuring policy-compliant sign-offs and budget checks.
• Execute & file via e-signature, then index the final agreement with complete metadata for fast retrieval.
• Track obligations & renewals so owners receive proactive reminders—no surprises, no missed windows.
• Report & improve by publishing cycle-time/renewal dashboards and tuning templates, playbooks, and CLM automations.
• Essence of the role: ensure every contract is accurate, compliant, approved, signed on time, findable later, and actively managed for obligations and renewals.

Key Metrics for Success (KPIs):

• Median cycle time to signature within SLA (e.g., ≤ 5–10 business days for standard forms).
• % executed on standard terms (target ↑, deviations ↓).
• Zero missed renewals/notice dates; obligations tracked with on-time completion.
• Repository completeness (100% executed docs stored with full metadata).
• Audit-ready trail: approvals, deviations, and signature evidence 100% captured.

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About the Role:

• Our client is seeking a Budgeting/Forecasting Specialist to build financial models, manage planning cycles, and provide forward-looking insights that guide strategy. This role requires strong analytical skills, mastery of modeling tools, and the ability to translate numbers into actionable recommendations. You will work closely with finance leaders and department heads to ensure budgets and forecasts are accurate, realistic, and strategically aligned.

Responsibilities:

Budget Development:

• Lead preparation of annual operating and capital budgets.
• Consolidate inputs across departments and business units.
• Ensure budgets align with company goals and resource constraints.

Forecasting:

• Maintain rolling forecasts for revenue, expenses, and cash flow.
• Update models monthly or quarterly with actuals, adjusting assumptions.
• Build scenario and sensitivity analyses to test potential outcomes.

Variance Analysis:

• Compare actual results to budgets/forecasts.
• Prepare written commentary to explain variances and recommend corrective actions.

Financial Modeling:

• Build dynamic Excel or Google Sheets models (DCF, ROI, IRR, break-even).
• Use advanced formulas, macros, or BI tool integrations to improve accuracy.

Reporting:

• Prepare management reporting packages with dashboards and visualizations.
• Present insights to executives, highlighting risks and opportunities.

Collaboration:

• Partner with department heads to align forecasts with operational plans.
• Work with FP&A teams to refine planning assumptions.

Process Improvement:

• Identify inefficiencies in forecasting workflows.
• Implement new FP&A software or improve data integrations (Adaptive Insights, Anaplan, Workday, or equivalent).

What Makes You a Perfect Fit:

• Highly analytical with an eye for detail.
• Comfortable building models from scratch and explaining them simply.
• Proactive in identifying trends, risks, and opportunities.
• Skilled communicator who can influence leaders through data-driven storytelling.

Required Experience & Skills (Minimum):

• Bachelor’s degree in Finance, Accounting, Economics, or related field.
• 3+ years in financial planning/analysis, budgeting, or forecasting.
• Advanced Excel/Google Sheets (nested formulas, pivot tables, sensitivity modeling).
• Experience preparing variance analyses for leadership.

Ideal Experience & Skills:

• FP&A tool experience (Anaplan, Adaptive Insights, Hyperion, Workday).
• MBA, CFA, or CPA credential.
• Experience forecasting for SaaS, real estate, or professional services.
• Familiarity with BI/analytics platforms (Power BI, Tableau, Looker).

What Does a Typical Day Look Like?

A Budgeting/Forecasting Specialist’s day revolves around building clarity about the future of the business. You will:

• Maintain financial models — updating them with actuals and revising assumptions based on market or internal trends.
• Analyze variances — reviewing how actual results differ from plan and preparing written explanations with supporting data.
• Support decision-making — running scenario analyses (“what happens if revenue grows 15%?” “what if headcount increases by 20?”) and presenting implications to leadership.
• Collaborate across teams — meeting with department managers to validate budget assumptions and ensure spending aligns with strategy.
• Deliver reporting — packaging forecasts and analyses into dashboards and executive-ready presentations.
• Continuously improve — refining models, implementing forecasting software, and streamlining inputs to shorten cycles.

In essence: the role is about ensuring the organization has reliable forward-looking data to guide strategy, supported by strong financial models and clear commentary.

Key Metrics for Success (KPIs):

• Forecast accuracy within ±5–10%.
• Budget completion within agreed timelines.
• Variance explanations delivered within 2–3 days of close.
• Models updated regularly and free from errors.
• Forecasting cycle time is reduced via automation.

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This role requires someone who understands the realities of scaling startups — changing priorities, imperfect systems, fast iteration, and high ownership. You will work closely with the founder, developers, and outreach team to ensure client delivery keeps pace with growth while maintaining strong results and retention.

Responsibilities

Client Relationship Ownership

• Act as the primary point of contact for 20–30 active clients
• Lead client check-ins, manage expectations, and handle ongoing requests
• Anticipate risks early and proactively prevent churn
• Own client satisfaction, retention, and long-term success

Campaign Performance & Results

• Diagnose and resolve underperforming cold email campaigns
• Troubleshoot deliverability issues, list quality problems, and low-converting copy
• Quality-check campaigns before launch to ensure readiness and performance
• Continuously optimize campaigns for measurable outcomes

Processes, Systems & Documentation

• Build and refine delivery documentation as the business scales
• Create practical playbooks that evolve with a growing startup
• Track SLAs, client health metrics, and delivery standards

Cross-Functional Collaboration

• Work closely with the development team on technical and infrastructure issues
• Coordinate with the outreach team on execution and optimization
• Report directly to the founder on client health, risks, and delivery performance

What Makes You a Perfect Fit

• You have operated in fast-growing startups where roles are fluid and ownership is high
• You take responsibility for outcomes without waiting for perfect processes
• You communicate directly and confidently with founders and executives
• You are comfortable adapting as the business evolves
• You focus on execution, impact, and results

Required Experience & Skills

• Experience leading client delivery, operations, or account ownership within a growing startup or early-stage company
• Background in cold email agencies, lead generation, or similar high-velocity environments
• Hands-on expertise in cold email strategy, copywriting, deliverability, warm-up, and inbox placement
• Ability to personally write copy and troubleshoot campaigns when needed
• Technical enough to understand APIs, automations, and data flows without relying heavily on engineering
• Daily, practical use of AI tools for real operational work
• Strong problem-solving skills and comfort working in environments where systems are still being built

Key Metrics for Success (KPIs)

• Client retention and churn reduction
• Campaign performance and deliverability outcomes
• Client satisfaction and relationship health
• Delivery consistency and SLA adherence
• Overall impact on client results as the company scales

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Responsibilities:

CRM Management:

• Enter, update, and maintain accurate lead, contact, and opportunity records in Salesforce, HubSpot, Zoho, or Pipedrive.
• Monitor CRM data quality, correcting duplicates, missing fields, or outdated records.

Scheduling & Coordination:

• Schedule calls, demos, and follow-ups across time zones using Outlook, Google Calendar, or scheduling tools like Calendly.
• Coordinate internal prep meetings and ensure sales reps have the right materials before calls.

Proposal & Document Support:

• Draft, format, and proofread sales proposals, quotes, and presentations.
• Assist with RFP/RFI responses, ensuring templates are current and brand-compliant.
• Use tools like Google Slides, PowerPoint, and Canva for visual deliverables.

Reporting & Metrics:

• Generate weekly and monthly reports from CRM: pipeline activity, conversion rates, and sales KPIs.
• Maintain dashboards that give sales leadership visibility into performance.

Communication & Follow-Up:

• Draft and send follow-up emails after meetings, thank-you notes, and reminders to prospects.
• Assist with inbound lead response by sending introductory emails and routing qualified leads to the appropriate rep.

Cross-Team Collaboration:

• Liaise with marketing for campaign leads, finance for contract approvals, and operations for order processing.
• Track deliverables between departments to ensure a smooth customer journey.

What Makes You a Perfect Fit:

• Organized, detail-oriented, and proactive.
• Strong communicator with excellent writing skills.
• Comfortable managing multiple priorities in a fast-paced environment.
• Collaborative, supporting both sales reps and leadership.

Required Experience & Skills (Minimum):

• 1–2 years administrative, operations, or sales support experience.
• Familiarity with at least one CRM (Salesforce, HubSpot, Zoho, Pipedrive).
• Proficiency with Microsoft Office/Google Workspace.
• Strong written communication and scheduling skills.

Ideal Experience & Skills:

• Experience creating proposals, decks, or sales collateral.
• Familiarity with lead generation workflows or SDR/BDR support.
• Industry exposure in B2B SaaS, professional services, or marketing agencies.
• Basic data analysis skills for sales reports (Excel pivot tables, Google Data Studio).

What Does a Typical Day Look Like?

A Sales Assistant’s day revolves around keeping the sales engine organized and moving forward. You will:

• Maintain CRM accuracy by updating opportunities, logging activity, and cleaning lead data.
• Coordinate meetings and demos across calendars, ensuring reps have proposals, decks, and context in advance.
• Prepare documents and presentations to support pitches, including quotes and RFP templates.
• Generate reports so leadership can see pipeline health, conversion metrics, and activity summaries.
• Follow up with prospects after meetings, keeping communication clear and professional.
• Collaborate across teams to ensure leads are routed properly, contracts are processed, and the customer experience is seamless.
• In essence: you ensure the sales team is organized, informed, and supported, so they can focus on building relationships and closing deals.

Key Metrics for Success (KPIs):

• CRM data accuracy (complete, current, no duplicates).
• On-time scheduling and preparation of meetings.
• Proposals and documents delivered error-free.
• Weekly/monthly reports are consistently accurate and on schedule.
• Positive feedback from the sales team on support effectiveness.

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About the Role:

• Our client is seeking a Customer Success Manager / Account Manager to own client relationships, drive product adoption, and ensure renewals and growth. This role requires balancing proactive engagement with responsive problem-solving, acting as the client’s advocate internally while also identifying upsell and cross-sell opportunities. The CSM ensures that customers achieve measurable value while maintaining long-term, profitable partnerships.

Responsibilities:
Onboarding & Adoption:

• Lead client onboarding sessions and establish success criteria.
• Configure accounts, deliver product training, and ensure smooth implementation.
• Track early adoption metrics to identify gaps.

Relationship Management:

• Manage a portfolio of 20–40 active accounts, depending on client size.
• Serve as the primary point of contact for client stakeholders.
• Conduct regular check-ins and strategic reviews.

Proactive Engagement:

• Monitor product usage through Gainsight, ChurnZero, Totango, or custom dashboards.
• Identify at-risk accounts early and execute playbooks to re-engage them.
• Deliver quarterly business reviews (QBRs) to align on goals and ROI.

Support & Escalation:

• Triage support issues and escalate to technical teams as needed.
• Track resolution and ensure client satisfaction post-issue.

Growth & Retention:

• Identify upsell/cross-sell opportunities based on client needs.
• Collaborate with sales teams to expand accounts while maintaining renewals.
• Track renewal pipeline and prepare contracts for review.

Reporting & Feedback:

• Prepare reports on client health, usage, and renewal status.
• Capture client feedback and relay to product/engineering teams for improvements.

What Makes You a Perfect Fit:

• Excellent communicator with executive presence and consultative skills.
• Empathetic listener who balances client needs with business objectives.
• Organized multitasker who thrives managing multiple accounts.
• Comfortable owning revenue responsibility through retention and expansion

Required Experience & Skills (Minimum):

• 2–3 years in customer success, account management, or client-facing roles.
• Proficiency with CRM systems (Salesforce, HubSpot) and CS platforms (Gainsight, ChurnZero, Totango).
• Strong presentation skills for client-facing reviews and demos.
• Proven ability to manage client relationships and drive renewals.

Ideal Experience & Skills:

• 3–5 years CSM/AM experience with revenue targets.
• Industry background in SaaS, professional services, or B2B technology.
• Familiarity with NPS, CSAT, and customer health scoring.
• Experience creating client-facing collateral (playbooks, decks, case studies).

What Does a Typical Day Look Like?
A CSM’s day revolves around driving client value and ensuring account health. You will:

• Start by reviewing dashboards to identify at-risk accounts or upsell opportunities.
• Hold client calls, ranging from onboarding sessions to strategic QBRs.
• Coordinate internally with support, product, and sales to resolve issues or align strategies.
• Prepare renewal forecasts and track contract timelines.
• Document client interactions in CRM and update health scores.
• End the day reviewing feedback and usage metrics, preparing actionable recommendations for clients.
  In essence: you are the client’s trusted advisor and the company’s revenue guardian, ensuring relationships are long-lasting, productive, and mutually beneficial.

Key Metrics for Success (KPIs):

• Net Revenue Retention (NRR) ≥ 100%.
• Renewal rate ≥ 90–95%.
• Expansion/upsell targets achieved.
• Client health scores consistently maintained/improved.
• Positive client satisfaction scores (NPS, CSAT).

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About the Role:

• Our client is seeking a Product Designer to shape the end-to-end experience of digital products. This role requires balancing user-centered design principles with business objectives, producing designs that are functional, intuitive, and scalable. The Product Designer will lead research, create prototypes, establish design systems, and partner with engineering and product management to bring experiences to life.

Responsibilities:

User Research & Discovery:

• Conduct user interviews, surveys, and usability studies to identify needs and pain points.
• Create personas, journey maps, and user flows to guide design decisions.
• Analyze product usage data (Mixpanel, Amplitude, Hotjar) to inform iterations.

Wireframing & Prototyping:

• Translate insights into low-fidelity sketches and high-fidelity prototypes using Figma, Adobe XD, or Sketch.
• Iterate quickly, testing designs with stakeholders and users before development.

UI & Interaction Design:

• Deliver pixel-perfect designs for web and mobile interfaces.
• Define interaction patterns, animations, and micro-interactions that enhance usability.
• Ensure consistency across platforms by maintaining component libraries and style guides.

Design Systems:

• Build and maintain scalable design systems that include typography, color palettes, icons, and reusable components.
• Ensure all teams adopt and adhere to system standards.

Accessibility & Usability:

• Incorporate WCAG 2.1 accessibility standards into all designs.
• Test for usability across devices, screen sizes, and assistive technologies.

Collaboration & Handoff:

• Partner with product managers to define scope and priorities.
• Work with engineers to ensure designs are implemented accurately, using Zeplin, Figma Dev Mode, or InVision Inspect.
• Provide ongoing support during development to refine edge cases.

Iteration & Testing:

• Gather user feedback after launches and measure product performance.
• Run A/B tests on UI variations to validate improvements.
• Continuously refine workflows to improve user outcomes.

What Makes You a Perfect Fit:

• Strong empathy for users paired with business-minded pragmatism.
• Excellent communicator who can defend design choices with data.
• Portfolio demonstrating UX problem-solving and UI craftsmanship.
• Comfortable collaborating in Agile sprint environments.

Required Experience & Skills (Minimum):

• 2+ years professional product design experience.
• Proficiency in Figma, Adobe XD, or Sketch.
• Experience creating user flows, wireframes, prototypes, and responsive layouts.
• Solid understanding of UX principles, usability, and accessibility standards.

Ideal Experience & Skills:

• Experience designing SaaS platforms, consumer apps, or enterprise tools.
• Familiarity with front-end development basics (HTML/CSS/JavaScript) for better dev collaboration.
• Experience scaling and maintaining design systems.
• Exposure to analytics and testing tools (Mixpanel, Amplitude, Optimizely).

What Does a Typical Day Look Like?

A Product Designer’s day revolves around translating user needs and business goals into usable, elegant product experiences. You will:

• Research and analyze user feedback, behavior data, and competitive products to identify opportunities.
• Sketch and prototype new features or flows, iterating with stakeholders to validate direction.
• Develop high-fidelity UI designs that are consistent with brand and design systems.
• Collaborate with developers and product managers to ensure smooth handoffs and accurate implementation.
• Test and iterate on designs post-launch, refining workflows and features for improved adoption and satisfaction.
• In essence: you ensure that every product experience is intuitive, accessible, and valuable to both users and the business.

Key Metrics for Success (KPIs):

• Usability scores (task success, ease of use).
• Improved engagement and retention metrics.
• Consistent adoption of design systems across teams.
• On-time delivery of design assets to development.
• Reduction in design-related rework post-launch.

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About the Role

• Our client is seeking a proactive and relationship-driven Community Manager to oversee and engage a private entrepreneur community of approximately 160 members. This role is centered around daily Slack engagement, relationship building, member satisfaction, and event coordination. The Community Manager plays a critical role in fostering meaningful connections, driving participation, and maintaining a positive, professional, and high-energy community environment.

Responsibilities:

Daily Community Engagement:

• Actively manage and participate in daily conversations within Slack.
• Initiate discussions, encourage participation, and keep the community engaged and connected.
• Maintain a professional, welcoming, and upbeat tone across all interactions.

Relationship Building & Member Connections:

• Introduce and connect members based on shared goals, interests, and needs.
• Foster collaboration and meaningful peer-to-peer relationships within the community.
• Act as a connector to strengthen engagement and trust among members.

Member Check-Ins & Satisfaction Management:

• Conduct regular member check-ins (e.g., every six months) to assess satisfaction and gather feedback.
• Identify engagement gaps, concerns, and opportunities for improvement.
• Proactively address member needs to ensure long-term satisfaction and retention.

Event Coordination & Execution:

• Plan, coordinate, and execute member-facing events such as retreats, dinners, and meetups.
• Manage event logistics and ensure a smooth, high-quality member experience.
• Support initiatives that deepen relationships and strengthen community bonds.

Engagement Tracking & Reporting:

• Monitor and track community engagement metrics, including participation levels, connections made, and event attendance.
• Record and report insights related to member engagement and satisfaction.
• Use data to inform retention strategies and community improvements.

Feedback & Survey Management:

• Manage satisfaction surveys through tools such as Typeform and email.
• Analyze feedback and share actionable insights with internal stakeholders.

Retention & Ownership:

• Monitor churn indicators and proactively support retention efforts through relationship-building.
• Take ownership of community health by identifying gaps and implementing solutions without direct supervision.
• Remain flexible and adaptable to evolving community needs and priorities.

What Makes You a Perfect Fit

• Outgoing, proactive, and confident in starting and maintaining conversations.
• Strong relationship-builder with a community-first mindset.
• Highly professional communicator across Slack, email, and video calls.
• Customer service–oriented with a focus on member satisfaction and retention.
• Ownership-driven, adaptable, and comfortable operating independently.
• Organized, detail-oriented, and enthusiastic about community engagement.

Required Experience & Skills

• Excellent, neutral, US-friendly spoken English accent.
• Strong written and verbal communication skills.
• Proven ability to build relationships and engage diverse stakeholders.
• Experience coordinating or supporting member-focused events.
• Access to personal equipment suitable for full-time remote work.
• Availability to work U.S. hours (ET–PT).
• Strong adaptability and willingness to take on evolving responsibilities.

Ideal Experience & Skills:

• Previous experience in community management, member success, or relationship management.
• Background in event planning or customer-facing roles.
• Familiarity with Slack and Typeform.
• Experience working with U.S.-based clients or understanding U.S. communication styles.
• Demonstrated success improving engagement, satisfaction, or retention metrics.
• Based in LATAM or Africa (preferred, not required).

What Does a Typical Day Look Like?

A Community Manager’s day focuses on maintaining strong engagement and relationships within the community. You will:

• Actively engage with members in Slack, starting conversations and responding to discussions.
• Introduce members to one another based on shared interests and goals.
• Monitor engagement levels and identify members who may need additional support.
• Coordinate and prepare for upcoming community events or meetups.
• Review feedback, survey results, and engagement data to identify improvement opportunities.
• Communicate insights and updates to internal stakeholders.
  In essence: you are the heartbeat of the community, ensuring members feel connected, supported, and engaged.

Key Metrics for Success (KPIs)

• Consistent daily engagement and participation within Slack.
• Member satisfaction scores from check-ins and surveys.
• Event attendance and participation rates.
• Number and quality of member connections facilitated.
• Reduction in churn and improvement in overall retention.
• Timely and accurate tracking of engagement metrics.