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Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.
Job Summary
To guide customers with their questions and addresses issues regarding products or services at the 24-hour contact centre, which includes but not limited to:
Job Description
Qualifications and Experience
Job Summary
To provide specialist advice & support in order to elicit, analyse, communicate & validate less complex req for changes to knowledge management, policies & information systems, through the execution of predefined objectives as per agreed (SOPs).
Job Description
Job Purpose:
Key Accountabilities
Training design, delivery, assessment and reporting 70%
Stakeholder Engagement 25%
Research and Self-learning 5%
Collaboration
Preferred Education
Preferred Experience
Essential
Knowledge & Skills
Preferred
Education
Higher Diplomas: Business, Commerce and Management Studies (Required)
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