Current Jobs at Kenya Orient Insurance Limited

JOB PURPOSE:

• Responsible for the profitable growth of the branch, overseeing the branch operations and maintaining good custody of all the company assets within the branch.
• Overseeing branch sales and administrative operations and to ensure completion of performance targets in respect to underwritten premium, client recruitment, quality service and expense control to achieve business objectives. Contribute to the development and operationalization of policies for the achievement of corporate plans as stipulated in the Business Strategy.

KEY TASKS, DUTIES AND RESPONSIBILITIES

Revenue.

• Responsible for the growth of revenue to the set targets through retention & acquisition of new business on existing accounts and new ones.
• Promoting business growth and achievement of set performance growth targets by marketing
• Kenya Orient as a brand and selling its general insurance products to new and existing customers.
• Manage direct sales, individual, corporate, agents and broker sales.

Cash Collection & Liquidity.

• Manage credit control and premium collection in line with credit policy.
• Manage approval of premium refunds and underwriting credit notes.
• Manage commission payments for intermediaries at the branch level.

Loss Ratio.

• Manage the quality of business to maintain the agreed level of claims ratios.
• Review, manage and control the claims registered and paid to achieve set claims / loss ratios.

Management Expense & Cost Efficiency

• Manage costs within the branch in order to achieve desired profitability and set management expense ratios.
• Ensuring that branch operations run smoothly and profitably so that quality service is provided to customers at all times.
• Achieving set revenue productivity per staff allocated to the branch.

Control of Company Assets and Cash.

• Ensure safe custody of the Branch’s fixed assets by maintaining an asset register and appropriate insurances.
• Driving operational matters at branch level and ensuring compliance with set policies and procedures.
• Supported by the Credit Controller, responsible for proper reconciliation of accounts (cash and bank, and accounts receivable) at the branch.

Internal Controls and Reporting.

• Review business retention and profitability reports and take corrective action.
• Prepare timely, accurate, informative reports to management for decision making.
• Enforce compliance to the set internal audit controls and other periodic recommended internal processes by management.

Talent Management.

• Administrative management & supervision of all branch staff.
• Performance Management, staff development and motivation.
• Ensure that the Performance Management process is embraced and continuously carried out for effective and efficient service to our customers with a view to achieve overall company business goals.

REQUIREMENTS

• A Bachelor’s degree in business related course (Insurance Option, Marketing, Business Administration, and Finance) or equivalent from a recognized university.
• Professional Qualifications in Insurance e.g., ACII/AIIK or equivalent.
• 6 years relevant experience with at least 2 years in supervisory role.

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KEY TASKS, DUTIES AND RESPONSIBILITIES

Recruitment.

• Lead end-to-end recruitment processes to ensure timely and quality hiring in line with the approved manpower budget.
• Coordinate staff recruitment and selection to efficiently fill vacancies.
• Oversee onboarding and induction processes for smooth integration of new hires.
• Promote the organization as an Employer of Choice through diverse recruitment channels.
• Drive the annual manpower planning cycle, ensuring alignment with the overall operating budget.

Training.

• Lead the Training Needs Analysis (TNA) process across all departments to identify skill gaps and align training initiatives with business goals
• Design and implement a comprehensive annual training plan to enhance employee competencies, performance, and career growth.
• Coordinate the delivery of internal and external training programs, ensuring relevance, quality, and measurable impact on productivity.
• Monitor and evaluate training effectiveness through post-training assessments, feedback, and performance tracking.
• Facilitate the Management and Leadership Development Programs to attract, nurture, and retain high-potential talent.
• Collaborate with department heads to support succession planning and targeted development of key roles.
• Ensure compliance with training-related policies and regulatory requirements.
• Maintain accurate training records and prepare periodic reports for management review.
• Promote a culture of continuous learning and professional development within the organization.

Benefit Administration.

• Lead the development and implementation of competitive staff benefits and rewards policies to support talent attraction and retention.
• Oversee staff welfare and wellness programs to promote employee well-being and engagement.
• Manage payroll processing, ensuring accuracy, confidentiality, and timely salary disbursements.
• Ensure timely remittance of statutory deductions and pension contributions in compliance with legal requirements.
• Administer staff insurance benefits, including Medical, WIBA, and Group Life coverage.
• Monitor and manage leave, staff attendance, and related records.
• Prepare and manage the HR annual budget, ensuring effective cost control and alignment with organizational objectives.

Talent Management

• Drive the implementation of an effective performance management framework to align individual objectives with organizational goals.
• Lead succession planning and talent development initiatives to ensure business continuity and strengthen leadership pipelines.
• Provide strategic advisory support on organizational change management initiatives to foster agility and growth.
• Oversee employee relations, including counselling, grievance handling, and disciplinary processes to promote a positive and compliant workplace culture.
• Generate HR reports and analytics to inform management decisions and support board-level reporting.
• Coordinate Occupational Safety and Health Administration (OSHA) compliance efforts, including risk assessments, trainings, and staff awareness, to ensure a safe and healthy work environment.

REQUIREMENTS

• A Bachelor’s degree in business related course or equivalent from a recognized university.
• CHRP/Diploma in Human Resource.
• 5 years relevant working experience in Human Resource.