Current Openings at Mogo Finance

We are seeking an Operations Manager with a strong commercial mindset and experience in telecom, handset distribution, or consumer finance. This role is critical to ensuring the efficient day-to-day running of our device financing business. You will manage cross-functional operations, streamline processes, and ensure service delivery at scale – supporting sales, credit, logistics, and customer care teams. Prior exposure to the mobile phone ecosystem in Kenya is highly advantageous. 

Key Responsibilities :

Operational Oversight 

• Oversee end-to-end operations of the device financing business, from onboarding and credit approvals to device delivery and after-sales support. 
• Ensure timely and accurate execution of operational processes in collaboration with internal departments and external partners. 

Team Coordination 

• Lead and coordinate cross-functional teams including logistics, risk, collections, and customer service. 
• Develop clear KPIs, ensure accountability, and foster a culture of ownership and continuous improvement. 

Process Optimization 

• Identify and implement operational improvements to increase efficiency, reduce errors, and improve customer satisfaction. 
• Drive automation, cost control, and operational scalability as the portfolio grows. 

Partner Support 

• Work closely with sales and partnership teams to ensure partner SLAs are met and operational performance is strong across dealer/distributor networks. 

Reporting & Analysis 

• Monitor key operational metrics and report on performance to the Head of Device Financing. 
• Analyze data to identify bottlenecks, inefficiencies, or risk exposures, and propose corrective actions. 

Qualifications:

• Bachelor’s degree in Business, Operations, Engineering, or a related field; a Master’s degree is an advantage. 
• 3+ years of operational experience, ideally in fintech, telecom, handset distribution, or retail finance. 
• Hands-on experience managing logistics, customer service, or credit operations. 
• Familiarity with the mobile phone supply chain in Kenya is a strong plus. 
• Proven ability to manage and motivate cross-functional teams. 
• Highly organized with excellent problem-solving and execution skills. 
• Strong analytical skills and comfort working with dashboards and KPIs. 
• Comfortable in a fast-paced, high-growth environment. 

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We are seeking a strategic and results-driven Head of Sales – Device Financing to lead our sales operations in Kenya. This pivotal role involves developing and executing sales strategies, managing a nationwide sales team, and driving growth in our device financing segment.​ 

Key Responsibilities :

•  Sales Strategy Development: Formulate and implement comprehensive sales strategies to achieve company objectives and financial targets.​  
•  Team Leadership: Recruit, train, and lead a high-performing sales team, setting clear performance metrics and fostering a culture of excellence.​ 
•  Market Expansion: Identify and pursue new sales channels, partnerships, and market opportunities to enhance customer acquisition and portfolio growth.​ 
•  Performance Monitoring: Utilize data analytics to track sales performance, customer behavior, and market trends, adjusting strategies as needed.​ 
•  Cross-functional Collaboration: Work closely with marketing, risk, product development, and customer service teams to ensure alignment and enhance the customer experience.​ 

Qualifications:

• Bachelor’s degree in Business, Marketing, Finance, or a related field; MBA is advantageous.​ 
• Minimum of 2 years’ experience in sales leadership within device financing, telecommunications, or related financial services.​ 
• Proven track record of achieving sales targets and driving business growth.​ 
• Strong leadership and team management skills.​ 
• Excellent communication and negotiation abilities.​ 
• In-depth understanding of the Kenyan market dynamics.​ 
• Experience working with phone dealers and distributors is a strong plus but not mandatory.​ 

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We are seeking a commercially astute and well-connected Head of Partnerships – Smartphone Financing to lead strategic collaborations across the mobile phone supply chain in Kenya. The ideal candidate will have a robust background in partnerships or key account management within the mobile device industry, with experience at companies such as Transsion (Infinix, Tecno, itel), Samsung, Xiaomi, or other OEMs, distributors, or large retailers. This role is central to Mogo’s goal of expanding affordable access to smartphones through embedded financing solutions.​ 

Key Responsibilities :

•  Partnership Strategy & Management: Develop and execute the partnership strategy for Mogo’s device financing product line, identifying, negotiating, and managing relationships with OEMs, national distributors, retail chains, and e-commerce platforms.​ 
•  Business Development: Explore and onboard new partners to expand our distribution network and product offerings, collaborating with sales and operations teams to ensure seamless integration.​ 
•  Industry Engagement: Serve as Mogo’s lead contact with key players in the mobile ecosystem in Kenya and the region, representing the company at industry events and forums.​ 
•  Cross-functional Collaboration: Work closely with product, credit risk, and tech teams to ensure partner integration and delivery of high-quality financing experiences, providing market intelligence to support pricing and product development.

Qualifications:

• Bachelor’s degree in Business, Supply Chain, Marketing, or a related field; an MBA is a plus.​ 
• 5–8 years of experience in partnerships, sales, key account management, or business development in the mobile device industry.​ 
• Direct experience working with or for OEMs, distributors, or retail chains is required.​ 
• A strong network within companies like Transsion, Samsung, Xiaomi, Huawei, Oppo, or similar is highly desirable.​ 
• Deep understanding of the phone supply chain in Kenya.​ 
• Strategic thinker with strong negotiation and relationship-building skills.​ 

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What you will do:

• Selling repossessed Cars in cash and refinancing
• Facilitating sale process documents
• Providing clients with the information required for each unit on sale
• Organising for vehicle assessments
• Prepare monthly report on car sales.
• Booking of both motor vehicles in the inventories
• Ensuring the sales process is followed to the letter according to the company's guidelines
• Marketing the units due for sale through avenues provided
• Closing sales within given timelines
• Any other duty that may be assigned

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What you will do:

• Contact customers to negotiate and establish mutual beneficial repayment schedules and terms.
• Process and organize debt collection correspondence and related documentation.
• Ensure compliance with contractual obligations and regulatory requirements.
• Maintain accurate and up-to-date records of customer accounts including communication history and payment status.
• Build and maintain positive relationships with customers to facilitate smooth debt recovery and to minimize future delinquencies.
• Address and resolve debtor inquiries, complaints or concerns in a timely and professional manner.
• Identify and suggest improvements to the debt collection process to enhance efficiency and effectiveness.
• Achieve and exceed set debt recovery targets and performance metrics.
• Perform other related duties as assigned by the management
• Any other duty assigned.

What you will need:

• Diploma/Degree in Business Administration, or related field.
• Relevant Call center experience will be an added advantage.
• Strong desire to learn along with professional drive.
• Excellent communication and interpersonal skills.
• Strong analytical & problem-solving skills.
• Exellent listerning skills
• Excellent computer skills.
• Ecellent negociation skills
• Ability to adapt quickly and work independently.
• Fluent in English and Swahili.
• Confidence