Current Vacancies at Incourage

• As an HR and Admin Officer, you will play a crucial role in managing human resources and administrative functions within our startup. You will be responsible for implementing HR policies and procedures, managing employee relations, and ensuring the smooth operation of administrative processes. This role offers an exciting opportunity to make a significant impact in a dynamic startup environment.

What you will do:

• Develop and implement HR policies and procedures in accordance with labor laws and regulations in Kenya.
• Oversee employee onboarding and orientation processes, ensuring a positive experience for new hires.
• Coordinate employee performance evaluations and provide support for performance management activities.
• Manage employee relations, including handling grievances, disputes, and disciplinary actions in collaboration with management.
• Administer employee benefits programs, including health insurance, retirement plans, and other employee perks.
• Maintain accurate and up-to-date employee records and HR documentation.
• Oversee payroll processing and ensure timely and accurate payment of salaries and benefits.
• Coordinate training and development initiatives to support employee growth and development.
• Assist in organizing company events and employee engagement activities.
• Stay informed about HR best practices and legal requirements to ensure compliance and mitigate risks.

Requirements for the role:

• Bachelor's degree in Human Resources Management, Business Administration, or a related field.
• 3-4 years of experience in HR and administration, preferably in a startup or fast-paced environment.
• Solid understanding of Kenyan labor laws and regulations.
• Strong interpersonal and communication skills, with the ability to interact effectively with employees at all levels.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Proactive attitude and a willingness to take initiative and drive process improvements.
• Proficiency in Microsoft Office, Google Workspace and HRIS software.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Experience working in a multicultural environment is a plus.

go to method of application »

• As a Talent Acquisition Assistant, you will play a key role in supporting the recruitment efforts of our company. You will work closely with the HR team and hiring managers to identify, attract, and retain top talent for various positions within the organization. This role offers an exciting opportunity to gain valuable experience in talent acquisition while contributing to the growth and success of our startup.

What you will do:

• Assist in creating and posting job descriptions on various job boards and social media platforms.
• Screen resumes and applications to identify qualified candidates for open positions.
• Coordinate and schedule interviews with candidates and hiring managers.
• Communicate with candidates throughout the recruitment process, providing updates and feedback as needed.
• Assist in conducting reference checks and background screenings for selected candidates.
• Maintain accurate and up-to-date records of candidate information and recruitment activities in the applicant tracking system.
• Support the onboarding process for new hires, including preparing offer letters and employment contracts.
• Stay informed about industry trends and best practices in talent acquisition to continuously improve recruitment strategies.

Requirements for the role:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 1-2 years of experience in recruitment or talent acquisition, preferably in a startup or fast-paced environment.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with the ability to interact effectively with candidates and internal stakeholders.
• Proficiency in Microsoft Office, Google Workspace and experience with applicant tracking systems.
• Proactive attitude and a willingness to learn and adapt in a dynamic work environment.
• Knowledge of labor laws and regulations in Kenya is a plus.
• Passion for the startup ecosystem and a desire to contribute to the growth of a young company.

go to method of application »

• As an Underwriting Assistant at Incourage, you will play a crucial role in supporting the underwriting team in assessing and processing insurance applications. This position requires a keen eye for detail, excellent organizational skills, and a strong understanding of underwriting principles.

The successful candidate will be required to start by ASAP.

Duties and Responsibilities

• Handle the DMVIC platform to issue the motor insurance stickers immediately.
• Handle Comprehensive, TPO and TOR requests within TAT everyday from Monday to Saturday.
• Back up the client data correctly and ensure we receive correct KYC details.
• Use internal communication channels according to Incourage guidelines and company policy.
• Master how to use the internal CRM.
• Fill all the information in respective CRM correctly and fully.
• Preparing renewal notices and follow up till closure.
• Collaborate with the accounting team on how customers pay to us and how to apply credit facilities when needed.
• Conduct thorough and timely valuation follow-ups to ensure accurate and up-to-date information is obtained for underwriting assessments.
• Navigate and utilize the internal dashboard system to process and submit approval applications efficiently.
• Support the BD team so they can focus on bringing new customers to Incourage.
• Carry out declarations to underwriters with the correct customer information on time.
• Correspond with applicants via phone, email and in person to collect and analyze insurance information that facilitates the risk assessment process and provide underwriting support.
• Screen renewals and refer problem accounts to Underwriters.
• Compile data and analytics for reports that can advise insurance policy guidelines and whether coverage should be provided.
• Serve as the liaison for underwriters and customers in order to track, manage, and prioritize insurance applications and other services.
• Keeping records of all complaints and concerns from the clients and agents for follow up and action.
• Any other duty that may be allocated by management from time to time.

Note:
This job description outlines primary responsibilities and reflects the proactive approach expected from team members. Additional duties may be assigned as required to meet organizational needs.

Requirements for the role

• Bachelor’s degree in Actuarial Science, Mathematics, Statistics, Business Administration or a  related field.
• Professional qualification in Insurance or demonstrate significant progress towards its attainment.
• Relevant experience working in the insurance industry in a similar role.
• Sound knowledge of insurance, regulatory requirements and processes.
• Strong attention to detail to ensure the accurate collection of information and entry into databases.
• Stellar communication and interpersonal skills.
• Knowledge in Claims is an added advantage.

go to method of application »

• The Business Development Assistant role focuses on expanding the company's reach, fostering partnerships, and driving growth opportunities through strategic decision-making and relationship management.

The successful candidate will be ideally required to start ASAP. 

Duties and Responsibilities

• Identify and acquire potential Agency Leaders (AL).
• Effectively gather information from potential Insurance Agents (IA) and Agency Leaders.
• Facilitate the onboarding process for Insurance agencies and Agency Leaders onto the app.
• Strategically maintain and enhance business relationships with branches.
• Contribute to decision-making processes regarding investment allocation among branches.

Note:
This job description outlines primary responsibilities and reflects the proactive approach expected from team members. Additional duties may be assigned as required to meet organizational needs.

Requirements for the role

• A bachelor's degree in business, finance, insurance, marketing, or a related field is preferred.
• Possess a minimum of 1 year of experience in any position at an insurance company or Brokerage/agency.
• Demonstrate a strong passion for enhancing customer experience.
• Exhibit enthusiasm for collaborative efforts in improving the application.
• A solid understanding of the insurance industry, including different types of insurance products, coverage options, and basic principles of risk management.
• Previous experience in customer service, account management, or a related field is preferred. Experience in the insurance industry is necessary.
• Strong communication skills, both written and verbal, are crucial. The ability to analyze and solve problems efficiently.
• A customer-centric mindset with a genuine commitment to providing excellent service. 
• Strong organizational skills to manage client portfolios, track communications, and ensure that policy renewals and other deadlines are met.
• Familiarity with customer relationship management (CRM) software and other relevant tools used in the insurance industry.
• Awareness and understanding of insurance regulations and compliance requirements to ensure that all interactions and policies adhere to legal standards.
• The ability to adapt to changes in the insurance landscape, including policy updates, industry trends, and regulatory changes.