Employment Opportunities at Nursing Council of Kenya (NCK)

Description

Duties and responsibilities shall entail:

• Receive and attend to visitors, clients, and stakeholders professionally.
• Respond to customer inquiries through telephone, email, and other communication channels.
• Provide accurate information on the Council's services, procedures, and requirements.
• Record, track, and follow up customer inquiries, complaints, and feedback.
• Escalate complex customer issues to the appropriate departments for resolution.
• Support implementation of customer service standards, policies, and procedures.
• Maintain customer service records, databases, and correspondence.
• Assist in monitoring customer satisfaction and service delivery performance.
• Support organization of customer engagement forums and public awareness activities.
• Maintain customer service records, databases, and correspondence.
• Assist in monitoring customer satisfaction and service delivery performance.
• Support organization of customer engagement forums and public awareness activities.
• Prepare periodic customer service reports and statistics.
• Participate in quality management initiatives and continuous service improvement.
• Ensure confidentiality and proper handling of customer information.
• Perform any other duties assigned by the supervisor

Education

The successful candidate must possess:

• Diploma in Customer Service Management, Public Relations, Communications, Business Administration, Marketing, Public Administration, Social Sciences, or a related field from a recognized institution.
• Proficiency in computer applications.
• Certification in Customer Service Management, Customer Experience Management, Public Relations or Customer Relationship Management (CRM) will be an added advantage.

More Details on Experience

• Any relevant experience in customer service, front office operations, public relations, or a related field is an added advantage.

More Details on Skills

Required

• Customer service and client relationship management.
• Communication and interpersonal skills.
• Complaint handling and conflict resolution.
• Records management.
• ICT proficiency.
• Report writing.
• Integrity and professionalism.
• Teamwork.

Added Advantage

• Knowledge of Quality Management Systems (QMS).
• Knowledge of CRM systems.
• Problem-solving skills.
• Emotional intelligence.
• Time management and organizational skills.
• Ability to work under pressure.

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Description

Duties and responsibilities shall entail:

• Developing and implementing the Council’s Corporate Communications and Visibility Strategy;
• Coordinating communication initiatives that support the Council’s strategic objectives and regulatory mandate;
• Managing the Council’s corporate image, reputation and brand identity;
• Coordinating media relations, press briefings, interviews and media engagements;
• Developing and disseminating communication materials including newsletters, annual reports, policy briefs, speeches, press releases and publications;
• Managing digital communication platforms including the Council website and social media channels;
• Monitoring media coverage and preparing media monitoring and analysis reports;
• Coordinating stakeholder engagement, public awareness and advocacy programs;
• Planning and implementing communication campaigns, outreach activities and public education initiatives;
• Producing multimedia communication content including photographs, videos and digital stories;
• Coordinating communication support for Council meetings, conferences, workshops and official events;
• Advising Management on communication, branding and reputation management matters;
• Developing and maintaining communication networks with government agencies, development partners, professional associations and other stakeholders;
• Responding to internal and external information requests relating to the Council’s activities;
• Coordinating crisis communication and reputation management initiatives;
• Supporting documentation of Council programs, projects, success stories and best practices;
• Ensuring compliance with communication policies, government communication guidelines and public sector communication standards;
• Supervising staff within the Communications Unit;
• Preparing departmental work plans, budgets and performance reports.

Education

• Bachelor's Degree in Journalism, Communication, Public Relations, Corporate Communication, Mass Communication or a related field from a recognized institution;
• Membership to a relevant professional body in good standing such as the Media Council of Kenya, Public Relations Society of Kenya (PRSK) or equivalent;
• Certificate in Supervisory Course lasting not less than two (2) weeks from a recognized institution;
• Proficiency in computer applications;
• Demonstrated professional competence and achievement in work performance;

More Details on Experience

• Served in the grade of Communications Officer or a comparable position for a minimum period of four (4) years;

Required

• Strategic communication skills.
• Media relations and public affairs skills.
• Digital communication and social media management skills.
• Stakeholder engagement and advocacy skills.
• Branding and reputation management skills.
• Leadership and supervisory skills.
• Excellent written and verbal communication skills.
• Integrity and professionalism.

Added Advantage

• Event management skills.
• Report writing and editorial skills.
• Analytical and problem-solving skills.
• Interpersonal and networking skills.
• Creativity and innovation.
• Planning and organizational skills.

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Description

Duties and responsibilities shall entail:

Regulatory Standards Management

• Implement approved regulatory standards and accreditation requirements.
• Participate in development and review of standards, guidelines, audit tools and regulatory frameworks.
• Support implementation of professional practice standards and quality benchmarks.

Compliance Audits and Regulatory Inspections

• Conduct compliance audits of health facilities, training institutions and internship centres.
• Undertake inspections of nurse-led private practice facilities.
• Participate in joint inspections with partner regulatory agencies.
• Monitor implementation of corrective actions.

Accreditation and Quality Assurance

• Participate in programme accreditation and institutional approval assessments.
• Support implementation of quality assurance frameworks and systems.
• Maintain quality records and controlled documents.

Professional Conduct and Investigations

• Support investigations and inquiry processes involving professional misconduct.
• Prepare case documentation and evidence summaries.
• Monitor implementation of inquiry outcomes.

Data Management, Research and Analytics

• Maintain standards and compliance databases.
• Analyze audit and inspection data.
• Support research studies and policy development.
• Generate regulatory intelligence reports.

Risk Management and Governance

• Participate in departmental risk assessment and mitigation.
• Support implementation of governance and internal control frameworks.
• Monitor compliance risks across regulated institutions.

Stakeholder Engagement and Capacity Building

• Provide regulatory guidance to institutions and practitioners.
• Participate in stakeholder forums and awareness programmes.
• Support dissemination of standards and compliance requirements.

Education

The successful candidate must have:

• Bachelor's Degree in Nursing, Midwifery from a recognized institution.
• Registered Nurse/Midwife.
• Valid Practising License from the Nursing Council of Kenya.
• Membership in a relevant professional association in good standing.

More Details on Experience

• Proficiency in computer applications.
• Demonstrated integrity and professional competence.
• Fulfilled the requirements of Chapter Six (6) of the Constitution of Kenya.

Required

• Compliance auditing.
• Regulatory inspections.
• Accreditation assessment.
• Investigation and inquiry support.
• Monitoring and evaluation.
• Quality assurance systems.
• Risk management.
• Report writing.
• Communication and interpersonal skills.
• Integrity and ethical conduct.

Added Advantage

• Research and data analysis.
• Digital literacy and data management.
• Knowledge of healthcare regulation.
• Knowledge of ISO-based quality systems.
• Analytical ability.
• Resilience and adaptability.

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Description

Duties and responsibilities shall entail:

Education Regulation and Quality Assurance

• Implement approved nursing and midwifery education policies, guidelines, standards and procedures.
• Facilitate implementation of approved nursing and midwifery curricula and training materials.
• Process student indexing applications from approved training institutions.
• Verify eligibility and supporting documentation for students presented for indexing.
• Coordinate indexing of students trained in Kenya and those trained outside Kenya.
• Support review and evaluation of nursing and midwifery curricula and training programmes.
• Participate in assessment and approval of nursing and midwifery programmes and training institutions.
• Conduct compliance audits regarding curriculum implementation and approved training standards.
• Support training institutions through technical guidance, consultations and capacity-building initiatives.
• Verify credentials and qualifications of nurses trained outside Kenya and prepare evaluation reports.
• Maintain accurate records and databases for indexed students, approved programmes and institutions.

Examination Administration

• Implement examination policies, procedures and guidelines.
• Process examination applications and verify candidate eligibility.
• Monitor examination registration processes and prepare candidate lists.
• Participate in administration, invigilation and supervision of licensure examinations.
• Assist in assessment and approval of examination centres.
• Support preparation, distribution and accountability of examination materials.
• Participate in identification and coordination of examination setters, moderators and invigilators.
• Process examination-related appeals and candidate inquiries.
• Prepare examination reports and performance summaries.
• Maintain examination records and databases.

Research, Monitoring and Evaluation

• Collect, analyse and maintain education and examination data.
• Support departmental research activities relating to nursing and midwifery education and practice.
• Assist in preparation of policy briefs, technical reports and position papers.
• Maintain departmental research databases and records.
• Support dissemination of research findings and best practices.
• Execute monitoring and evaluation activities and maintain performance data.
• Monitor implementation of departmental work plans and performance targets.
• Monitor and report on departmental risks and mitigation measures.

Quality Management Systems

• Implement quality management systems and quality assurance procedures.
• Maintain departmental quality records and documentation.
• Participate in ISO implementation, audits and continuous improvement initiatives.
• Support implementation of audit recommendations and corrective actions.

Stakeholder Engagement and Customer Service

• Liaise with training institutions, examination centres, students and other stakeholders.
• Provide information and guidance on education and examination services.
• Respond to stakeholder inquiries and correspondence.
• Participate in stakeholder forums, workshops and consultative meetings.

Administrative Responsibilities

• Prepare periodic reports and departmental statistics.
• Participate in departmental planning, budgeting and procurement activities.
• Maintain departmental records and correspondence.
• Participate in committees, taskforces and working groups as assigned.
• Perform any other duties assigned by the supervisor.

Education

• Bachelor's Degree in Nursing, or Midwifery from a recognized institution.
• Registration Certificate issued by the Nursing Council of Kenya.
• Valid Practising Licence issued by the Nursing Council of Kenya.
• Membership in a relevant professional body in good standing.
• Curriculum Development Course lasting not less than two (2) weeks from a recognized institution.
• Proficiency in Computer Applications.

More Details on Experience

• Proficiency in computer applications.
• Demonstrated integrity and professional competence.
• Fulfilled the requirements of Chapter Six (6) of the Constitution of Kenya.

Required

• Knowledge of nursing education, examinations and quality assurance.
• Examination administration and curriculum implementation skills.
• Research, monitoring and evaluation skills.
• Report writing and analytical skills.
• Communication and stakeholder engagement skills.
• Integrity, attention to detail and customer service orientation.

Added Advantage

• ICT proficiency and records management skills.
• Experience in Quality Management Systems (ISO) implementation.

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Description

Duties and responsibilities shall entail:

• Advise the Council and Management on policies, strategies, and matters relating to Corporate Services.
• Coordinate Human Resource Management and Administration, ICT, and Communication & Advocacy functions.
• Lead the formulation, implementation, review, and monitoring of Corporate Services policies, procedures, frameworks, and strategies.
• Coordinate organizational performance management, performance contracting, and staff appraisal processes.
• Oversee implementation of human resource management and development programmes, including succession planning, talent management, and employee engagement initiatives.
• Coordinate staff welfare programmes, medical schemes, pension administration, and workplace wellness initiatives.
• Provide strategic leadership in organizational development, change management, and institutional strengthening programmes.
• Lead the development and implementation of ICT strategies, digital transformation programmes, and innovation initiatives.
• Oversee implementation of cyber security frameworks, data protection measures, business continuity plans, and disaster recovery mechanisms.
• Promote automation of business processes and adoption of emerging technologies, including artificial intelligence and digital platforms.
• Coordinate implementation of Quality Management Systems (QMS), service delivery standards, and productivity improvement initiatives.
• Oversee implementation of risk management frameworks and audit recommendations within the Directorate.
• Coordinate staff training, competency development, and capacity-building programmes.
• Promote effective communication, stakeholder engagement, corporate branding, and advocacy initiatives.
• Coordinate preparation of Directorate work plans, budgets, procurement plans, and performance reports.
• Provide leadership, mentorship, coaching, and performance management for staff within the Directorate.

Education

• Master's Degree in Business Administration, Human Resource Management, Public Administration, Information Technology, Computer Science, Communication, Strategic Management, Organizational Development, or a related field from a recognized institution.
• Bachelor's Degree in Business Administration, Human Resource Management, Public Administration, Information Technology, Computer Science, Communication, Strategic Management, Organizational Development or a related field from a recognized institution.
• Membership in a relevant professional body and in good standing.
• Leadership Course lasting not less than four (4) weeks from a recognized institution.
• Proficiency in computer applications.

More Details on Experience

The candidate must have:

• At least twelve (12) years relevant work experience.
• At least five (5) years' experience in a senior management position.
• Demonstrated results in work performance.
• Experience in managing multidisciplinary Corporate Services functions.

Required

• Strategic Leadership and Management Skills.
• Human Resource Management and Organizational Development.
• ICT Governance and Digital Transformation.
• Communication and Stakeholder Engagement Skills.
• Performance and Risk Management.
• Integrity, Decision-Making and Accountability.

Added Advantage

• Policy Formulation and Implementation.
• Change Management and Innovation.
• Coaching and Mentorship Skills.

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Description

Duties and responsibilities shall entail:

• Coordinate development, implementation, review, and monitoring of Human Resource and Administration policies, procedures, frameworks, and strategies.
• Lead workforce planning, staffing analysis, succession planning, and talent management initiatives.
• Coordinate recruitment, selection, induction, deployment, promotion, transfer, and separation processes.
• Oversee implementation of performance management systems, performance contracts, staff appraisals, and performance improvement initiatives.
• Coordinate employee learning and development programmes, training needs assessments, mentorship, and leadership development initiatives.
• Oversee employee relations, disciplinary processes, grievance management, conflict resolution, and industrial relations matters.
• Administer staff compensation, payroll, pensions, gratuity schemes, medical insurance, and employee welfare programmes.
• Maintain staff establishment records, job descriptions, organizational structures, and human resource information systems.
• Coordinate job evaluation, organizational design, and career progression initiatives.
• Ensure compliance with labour laws, public service regulations, governance requirements, and human resource policies.
• Coordinate administration services including records management, office administration, transport, fleet management, workplace safety, and outsourced services.
• Promote staff engagement, wellness, diversity, inclusion, and workplace productivity initiatives.
• Coordinate preparation of departmental budgets, procurement plans, work plans, and performance reports.
• Support implementation of HR automation, digital transformation, and human resource information systems.
• Supervise, mentor, coach, and evaluate staff within the Department.

Education

The successful candidate must possess:

• Master's Degree in Human Resource Management, Public Administration, Business Administration, Industrial Relations, or a related field from a recognized institution.
• Bachelor's Degree in Human Resource Management, Public Administration, Business Administration, Industrial Relations, Social Sciences, or a related field from a recognized institution.
• Certified Human Resource Professional (CHRP-K) qualification.
• Membership of the Institute of Human Resource Management (IHRM) with a valid practising certificate.
• Leadership Course lasting not less than four (4) weeks from a recognized institution.
• Proficiency in computer applications.

More Details on Experience

The candidate must have:

• At least ten (10) years' experience in Human Resource Management and Administration of which three years should have been in a management position.
• Demonstrated results in work performance.
• Proven experience in workforce planning, talent management, employee relations, and performance management.

Required

• Strategic Human Resource Management.
• Workforce Planning and Talent Management.
• Labor Laws and HR Compliance.
• Leadership and Change Management.
• Employee Relations and Conflict Resolution.
• Communication and Interpersonal Skills.

Added Advantage

• HR Analytics and Data Management.
• Digital HR and HRIS Management.
• Learning and Development.
• Report Writing and Presentation Skills.
• Problem Solving and Decision Making.
• Emotional Intelligence.

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Description

The duties and responsibilities shall entail:

• Provide legal, governance, and regulatory advice to the Council and Management.
• Coordinate Council induction, training, evaluation, governance audits, and implementation of the Council Charter and Code of Conduct and Ethics.
• Facilitate Council and Committee meetings, including preparation and circulation of agendas, papers, minutes, resolutions, and governance reports.
• Ensure safe custody and proper use of the Council Seal, statutory records, governance documents, and legal records.
• Maintain and update statutory registers, including conflict of interest registers.
• Interpret laws, regulations, policies, and emerging legal developments affecting the Council and provide legal opinions and recommendations.
• Formulate, implement, and review legal, governance, compliance, and regulatory policies, frameworks, and procedures.
• Draft, review, negotiate, and oversee implementation of contracts, agreements, Memoranda of Understanding (MOUs), and other legal instruments.
• Coordinate preparation and publication of legal notices, gazette notices, and statutory instruments.
• Oversee litigation management, dispute resolution, and engagement of external advocates.
• Liaise with the Office of the Attorney General and other regulatory and enforcement agencies on legal matters affecting the Council.
• Coordinate legal research, legislative reviews, and regulatory reforms, including review of sector legislation and related regulations.
• Lead implementation of legal risk management, compliance, data protection, and privacy frameworks.
• Facilitate protection and management of the Council's intellectual property rights.
• Lead digitization and automation of legal and governance processes, including legal technology, contract automation, AI-enabled solutions, and case management systems.
• Prepare departmental budgets, procurement plans, work plans, and performance reports.
• Provide leadership, mentorship, coaching, and performance management for staff within the Legal Services Department.

Education

The successful candidate must possess:

• Master of Laws (LL.M) degree or equivalent qualification from a recognized institution.
• Bachelor of Laws (LL.B) degree from a recognized institution.
• Advocate of the High Court of Kenya.
• Valid Law Practicing Certificate.
• Certified Public Secretary (CPS-K).
• Certified Governance Auditor (CGA).
• Membership in good standing with the Law Society of Kenya (LSK).
• Leadership Course lasting not less than four (4) weeks from a recognized institution.
• Proficiency in computer applications.

More Details on Experience

The candidate must have:

• At least twelve (12) years of relevant work experience in the public or private sector.
• At least five (5) years' experience at management level.
• Demonstrated results in work performance.
• Experience in governance, legal advisory, litigation management, corporate secretarial services, regulatory compliance, and contract management.

Required

• Strategic leadership and corporate governance.
• Legal drafting and legislative interpretation.
• Regulatory compliance and risk management.
• Litigation and dispute resolution.
• Communication, negotiation, and stakeholder management.
• Integrity, professionalism, and sound judgement.

Added Advantage

• Knowledge of legal technology and digital governance.
• Financial management and budgeting skills.
• Coaching and mentorship experience.

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Description

Duties and responsibilities shall entail:

Registration and Initial Licensure

• Process applications for registration and initial licensure of nurses and midwives.
• Verify applicant qualifications, examination results, internship completion records, and supporting documents.
• Maintain accurate registration records and professional registers.
• Facilitate issuance, replacement, and reprinting of registration certificates.
• Support certificate production, validation, and issuance processes.
• Provide guidance to applicants on registration requirements and procedures.

Retention and Practice Licensing

• Process applications for annual renewal of practicing licenses.
• Verify Continuing Professional Development (CPD) compliance requirements.
• Review retention applications and supporting documentation.
• Update retention and licensing records within the Council systems.
• Support retention audits and compliance monitoring activities.

Verification, Certification and Special Records

• Process applications for verification of registration and licensure status.
• Facilitate verification requests for emigration, employment, education, and regulatory purposes.
• Prepare certification documents and professional standing reports.
• Maintain verification tracking records and correspondence.
• Process applications for entry into special registers and specialized nursing records.

Internship Coordination

• Support placement and administration of internship programs.
• Verify eligibility of interns and internship documentation.
• Facilitate issuance of internship permits and logbooks.
• Maintain internship databases and records.
• Support monitoring, assessment, and evaluation of internship programs.
• Participate in internship center inspections, accreditation, and compliance audits.

Nurses Trained Outside Kenya (NTOK)

• Verify applications submitted by nurses trained outside Kenya.
• Validate qualifications and supporting documents against Council requirements.
• Facilitate competency assessment and licensing examination processes.
• Maintain NTOK records and databases.
• Support monitoring and evaluation of clinical placement programmes.

Private Practice Licensing

• Process applications for private practice licenses and renewals.
• Verify compliance with regulatory and licensing requirements.
• Maintain private practice registers and records.
• Support inspections and audits of private nursing and midwifery practices.

Records Management and Customer Service

• Maintain accurate registration, licensure, internship, and verification records.
• Ensure confidentiality, integrity, and security of professional records.
• Respond to stakeholder inquiries and correspondence promptly.
• Provide customer support to nurses, midwives, institutions, and the public.
• Support implementation of digital registration and licensing services.

Quality Management, Compliance and Reporting

• Participate in implementation of quality management systems and ISO requirements.
• Support departmental risk management activities.
• Maintain departmental records and reports.
• Prepare periodic operational reports and statistics.
• Participate in departmental planning, budgeting, and performance management activities.

Cross-Functional Responsibilities

• Participate in accreditation, inspections, and compliance audits.
• Support examination-related activities as assigned.
• Participate in stakeholder engagement activities and professional forums.
• Perform any other duties assigned by the supervisor.

Education

• Bachelor's Degree in Nursing, Midwifery, Nursing Education, Nursing Administration, Public Health Nursing or equivalent qualification from a recognized institution.
• Registration Certificate issued by the Nursing Council of Kenya.
• Valid Practicing License issued by the Nursing Council of Kenya.

More Details on Experience

• Proficiency in computer applications.
• Demonstrated integrity and professional competence.
• Fulfilled the requirements of Chapter Six (6) of the Constitution of Kenya.

Required

• Registration and licensing processes.
• Records and information management.
• Data management and reporting.
• Regulatory compliance.
• Customer service management.
• ICT proficiency.
• Document verification and evaluation.
• Quality management systems.
• Research and analytical skills.
• Risk awareness and compliance monitoring.

Added Advantage

• Training in records management, customer service, quality management systems, regulatory affairs, or public administration.
• Knowledge of health professional regulation and licensing processes.
• Experience working with digital registration and licensing systems.

Behavioral Competencies

• Integrity and professionalism.
• Communication skills.
• Interpersonal skills.
• Customer focus.
• Teamwork.
• Attention to detail.
• Problem-solving skills.
• Time management.
• Resilience and patience.
• Ability to work under pressure.

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Description

Duties and responsibilities shall entail:

Administrative Coordination

• Provide executive and administrative support to Management.
• Coordinate meetings, workshops, conferences, and official events.
• Manage executive schedules, appointments, and travel arrangements.
• Prepare meeting agendas, documentation, and minutes.
• Follow up implementation of meeting resolutions and action points.

Records and Correspondence Management

• Manage incoming and outgoing correspondence.
• Maintain filing systems and electronic records.
• Ensure proper custody of organizational records and confidential information.
• Maintain document tracking and retrieval systems.
• Support records retention and archiving processes.

Customer Service and Stakeholder Support

• Receive visitors and respond to inquiries.
• Coordinate stakeholder communication and appointments.
• Provide customer service support and information to stakeholders.
• Maintain professional relationships with clients, suppliers, and partners.

Office Operations

• Coordinate office supplies and inventory management.
• Monitor office equipment and maintenance requirements.
• Support procurement and logistics processes.
• Manage petty cash records and administrative expenditures where applicable.
• Ensure efficient office operations and administrative support services.

Reporting and Compliance

• Prepare administrative reports and records.
• Support implementation of quality management systems.
• Participate in audits and implementation of audit recommendations.
• Maintain compliance with administrative procedures and organizational policies.
• Perform any other duties assigned by the supervisor.

Education

• Bachelor's Degree in Business Administration, Public Administration, Management, Social Sciences, or a related field plus a Diploma in Secretarial Studies.

More Details on Experience

• Minimum four (4) years relevant experience in office administration, executive support, records management, or administrative services.

Required

• Office administration and executive support skills.
• Records and document management skills.
• Communication and interpersonal skills.
• Organizational and time management skills.
• Customer service and stakeholder management skills.
• Integrity, confidentiality and professionalism.

Added Advantage

• ICT proficiency.
• Event coordination and report writing skills.

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Description

Duties and responsibilities shall entail:

• Formulate, implement, review and monitor registration and licensing policies, regulations, guidelines, frameworks and standards.
• Oversee the registration, enrolment, licensure, retention and certification of nurses and midwives in accordance with statutory requirements.
• Ensure the maintenance, integrity, security and continuous improvement of registration and licensing databases, records and professional registers.
• Oversee the implementation, monitoring and evaluation of internship programmes, including assessment, approval, auditing and monitoring of internship centres.
• Coordinate implementation of Continuing Professional Development (CPD) requirements, approvals and compliance processes.
• Oversee retention audits, private practice assessments, temporary licensure, student permits and other regulatory compliance activities.
• Oversee verification and certification services for professional practice, immigration, employment and related purposes.
• Spearhead research, data analysis and policy reviews to support evidence-based decision-making and regulatory reforms.
• Lead automation and digital transformation initiatives within registration, licensing, internship and records management functions.
• Develop and implement departmental work plans, budgets, procurement plans and performance management frameworks.
• Monitor and evaluate departmental performance and prepare technical, operational and management reports for decision-making.
• Coordinate stakeholder engagement and respond to inquiries from nurses, midwives, training institutions, healthcare providers, employers and regulatory agencies.
• Provide leadership, supervision, coaching, mentorship and performance management for departmental staff.
• Coordinate capacity-building initiatives to strengthen departmental competencies and service delivery.

Education

The successful candidate must possess:

• Master's Degree in Nursing, Midwifery or a Health-related field from a recognized institution.
• Bachelor's Degree in Nursing or Midwifery from a recognized institution.
• Registration Certificate issued by the Nursing Council of Kenya.
• Valid Practicing License issued by the Nursing Council of Kenya.
• Membership in a relevant professional association and in good standing.
• Leadership Course lasting not less than four (4) weeks from a recognized institution.
• Proficiency in computer applications.

More Details on Experience

The candidate must have:

• Possess at least twelve (12) years relevant work experience, five (5) years of which must be at senior management level.
• Demonstrated managerial, administrative and professional competence as reflected in work performance and results.
• Experience in registration, licensing, regulatory compliance, healthcare administration or professional regulation.

Required

• Strategic Leadership and Management Skills.
• Registration, Licensing and Regulatory Compliance Management.
• Policy Development and Implementation.
• Stakeholder Engagement and Customer Service Skills.
• Communication, Decision-Making and Report Writing Skills.
• Integrity, Analytical Thinking and ICT Proficiency.

Added Advantage

• Digital Transformation and Records Management.
• Data Protection and Cybersecurity Awareness.
• Research, Data Analysis and Evaluation Skills.

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Description

Duties and responsibilities shall entail:

• Coordinate the development, implementation, monitoring, review and evaluation of the Council's Strategic Plans.
• Coordinate preparation, implementation and review of annual work plans, budgets and operational plans.
• Coordinate development, review, dissemination and implementation of organizational policies, strategies, frameworks and guidelines.
• Provide technical advice to Management on strategic planning, policy formulation and organizational performance matters.
• Coordinate the development, implementation, monitoring and evaluation of Performance Contracts and Performance Management Systems.
• Coordinate monitoring and evaluation of programmes, projects and strategic initiatives and prepare performance reports.
• Undertake and coordinate institutional research, surveys, feasibility studies and policy analysis to support evidence-based decision-making.
• Coordinate organizational risk management processes including risk identification, assessment, mitigation, monitoring and reporting.
• Generate annual performance, statistical and management reports for decision-making.
• Coordinate alignment of organizational strategies, programmes and projects with national development priorities and sector goals.
• Support resource mobilization initiatives through proposal development, partnership coordination and donor engagement.
• Coordinate stakeholder consultations, validation workshops and dissemination of research findings, policies and strategic documents.
• Promote data-driven decision-making through collection, analysis, interpretation and reporting of organizational data.
• Coordinate implementation of monitoring, evaluation, learning and reporting frameworks.
• Supervise, mentor and develop staff within the Department.
• Prepare departmental work plans, budgets, procurement plans and performance reports.

Education

The successful candidate must possess:

• Master’s Degree in Economics, Statistics, Economics and Mathematics, Economics and Statistics, Economics and Finance, Strategic Management, Public Policy, Monitoring and Evaluation, Development Studies, Project Planning and Management or a related field from a recognized institution.
• Bachelor's Degree in Economics, Statistics, Economics and Mathematics, Economics and Statistics, Economics and Finance, Strategic Management, Public Policy, Monitoring and Evaluation, Development Studies, Project Planning and Management or a related field from a recognized institution.
• Membership to a relevant professional body and in good standing where applicable.
• Certificate in Leadership Course lasting not less than four (4) weeks from a recognized institution.
• Proficiency in computer applications.

More Details on Experience

The candidate must have:

• Served in the grade of Research, Strategy, Planning and Performance Management Officer for a minimum period of ten (10) years or relevant work experience, three years of which should be in a management position
• Demonstrated merit and ability as reflected in work performance and results.

Required

• Strategic Planning and Policy Analysis.
• Monitoring, Evaluation and Performance Management.
• Research, Data Analysis and Report Writing.
• Leadership and Supervisory Skills.
• Communication and Stakeholder Engagement Skills.
• Integrity, Analytical Thinking and Problem-Solving Skills.

Added Advantage

• Risk Management.
• Project Planning and Resource Mobilization.
• Knowledge of Performance Contracting Frameworks.

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Description

Customer Experience Management

• Coordinate front-office customer service operations.
• Ensure customers receive timely, accurate and professional assistance.
• Monitor adherence to customer service standards.
• Handle escalated customer complaints and service issues.
• Promote a customer-focused culture across the organization.

Customer Feedback and Service Improvement

• Coordinate customer satisfaction surveys.
• Analyze customer feedback and identify service improvement opportunities.
• Monitor customer service performance indicators and prepare reports.
• Maintain customer complaints and feedback records.
• Recommend improvements to customer service processes.

Stakeholder Engagement

• Support stakeholder engagement initiatives.
• Coordinate customer education and awareness programs.
• Assist in organizing customer forums and outreach activities.
• Support communication and dissemination of organizational information.

Team Coordination

• Supervise Customer Care Assistants and customer service support staff.
• Support onboarding, coaching and mentoring of customer service personnel.
• Monitor service performance and provide guidance to staff.
• Promote teamwork and service excellence.

Administrative Responsibilities

• Maintain customer service databases and records.
• Prepare periodic customer care performance reports.
• Support implementation of departmental work plans.
• Participate in budgeting and procurement processes affecting customer service operations.
• Perform any other duties as may be assigned from time to time.

Education

• Diploma in Customer Service Management, Public Relations, Communications, Business Administration, Marketing, Public Administration, Social Sciences or a related field from a recognized institution.

More Details on Experience

• Minimum four (4) years' relevant experience in customer service, stakeholder engagement or customer relations.
• Demonstrated experience in a leadership or supervisory role
• Demonstrated merit and ability as reflected in work performance and results.
• Fulfil the requirements of Chapter Six of the Constitution of Kenya.

Required

• Customer Service and Customer Experience Management
• Communication and Interpersonal Skills
• Leadership and Team Coordination
• Conflict Resolution and Problem-Solving Skills
• Report Writing and Analytical Skills
• ICT Proficiency including CRM Systems

Added Advantage

• Emotional Intelligence
• Stakeholder Engagement Skills
• Results Orientation

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Description

Duties and responsibilities shall entail:

• Implementing communication and visibility strategies in line with the Council's communication policy;
• Developing and disseminating communication materials including newsletters, brochures, fact sheets, press releases, reports and promotional materials;
• Supporting management of the Council website and social media platforms;
• Creating, editing and publishing digital content across communication channels;
• Monitoring media coverage and preparing media monitoring reports;
• Collecting, organizing and maintaining communication records, photographs, videos and publications;
• Assisting in preparation of speeches, presentations, briefs and talking points;
• Supporting stakeholder engagement, public awareness and advocacy programmes;
• Coordinating media coverage and publicity for Council activities and events;
• Supporting development of communication campaigns and public education initiatives;
• Producing multimedia content including photographs, videos and digital stories;
• Assisting in organizing conferences, workshops, seminars and stakeholder forums;
• Responding to routine internal and external communication requests;
• Supporting branding and visibility activities to promote the Council's mandate and services;
• Monitoring emerging communication issues and providing appropriate recommendations;
• Maintaining effective working relationships with media houses, government agencies, development partners and other stakeholders;
• Preparing communication reports and performance updates; and
• Performing any other duties as may be assigned from time to time.

Education

• Diploma in Journalism, Mass Communication, Public Relations, Corporate Communication, Strategic Communication or a related field from a recognized institution;

More Details on Experience

• Membership to a relevant professional body such as the Media Council of Kenya, Public Relations Society of Kenya (PRSK), or an equivalent professional association;
• Proficiency in computer applications;
• Demonstrated competence in communication, media engagement and content development;
• Demonstrated merit and ability as reflected in work performance and results; 
• Fulfilled the requirements of Chapter Six of the Constitution of Kenya.

Required Competencies

• Excellent written and verbal communication skills;
• Media relations and stakeholder engagement skills;
• Digital communication and social media management skills;
• Content development and editorial skills;
• Planning and organizational skills; and
• Integrity and professionalism.

Added Advantage

• Photography, videography and multimedia content creation skills;
• Event coordination experience; and
• Creativity and innovation in digital communication