Employment Opportunities at The Social Health Authority (SHA)

Qualifications, Skills and Experience Required:

Promotional - Claims Management (Medical Review): 

• Cumulative service period of twelve (12) years relevant work experience, three (3) of which should have been at the grade of Principal Claims Management Officer or a comparable position.
• Bachelor’s Degree in Medicine and Surgery from a recognized institution.
• Master’s Degree in Medicine and Surgery from a recognized institution.
• A valid practicing license from a recognized institution.
• Certificate in Leadership course lasting not less than four (4) weeks from a recognized institution.
• Proficiency in computer applications.
• Demonstrated managerial, administrative, and professional competence in work performance and results.

Responsibilities:

• Coordinating medical reviews and interpretation of medical reports.
• Coordinating the reviewing, processing, and validating of medical claims from healthcare providers and facilities for accuracy and adherence to policies.
• Coordinating the appraisal of medical claims based on the benefit package to ensure fair and timely disbursement of funds.
• Ensuring issuance of pre-authorizations for access to healthcare services.
• Maintaining and operationalizing an e-claims and case management system.
• Ensuring sensitization of claimants on the consequences of submitting false and fraudulent claims.
• Coordinating the collection and analysis of data for claim management to inform strategic decisions.
• Preparing quarterly reports on claims for submission to the Board and Cabinet Secretary.
• Carrying out any other necessary functions for the Authority’s mandate.
• Coordinating the management of contracted and outsourced claims management services.
• Coordinating quality assurance surveillance to identify gaps and recommend corrective actions.

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Qualifications, Skills and Experience Required:

• Cumulative service period of twelve (12) years relevant work experience, three (3) of which must have been in the grade of Principal Corporate Communications Officer or a comparable position.
• Bachelor’s degree in any of the following disciplines: Public Communication, Public Relations, Mass Communication, or its equivalent qualification from a recognized institution.
• Master’s degree in any of the following disciplines: Public Communication, Public Relations, Mass Communication, or its equivalent qualification from a recognized institution.
• Certificate in Leadership Course lasting not less than four (4) weeks from a recognized institution.
• Membership to a relevant professional body where applicable and in good standing.
• A valid practicing license where applicable from a recognized institution.
• Proficiency in computer applications.
• Shown merit and ability as reflected in work performance and results.

Responsibilities:

• Developing comprehensive public affairs and communications strategies.
• Managing Authority’s relationship with the media.
• Designing and approving corporate materials and branding.
• Coordinating all the Authority's public functions.
• Reviewing the Authority’s corporate image.
• Fostering stakeholder relations.
• Ensuring appropriate feedback mechanisms are in place.
• Coordinating the Authority’s advertising and publicity.
• Ensuring maintenance of all public affairs and communications records and photographs.
• Providing professional assistance to the Authority in all areas of communications, public relations, and media relations.

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Qualifications, Skills and Experience Required:

Promotional-Claims Management-Medical Review: 

• Cumulative period of services of nine (9) years of work experience, three (3) of which should have been at the grade of Senior Claims Management Officer or in a comparable position.
• Bachelor’s Degree in Medicine and Surgery from a recognized institution.
• A valid practicing license.
• Certificate in Management course lasting not less than four (4) weeks from a recognized institution.
• Membership to the relevant professional body and in good standing.
• Proficiency in computer applications.
• Shown merit and ability as reflected in work performance and results.

Responsibilities:

• Undertaking medical reviews and interpretation of medical reports.
• Undertaking reviewing processing, and validating of medical claims from healthcare providers and facilities for accuracy and adherence to policies.
• Undertaking the appraisal of medical claims based on the benefit package to ensure fair and timely disbursement of funds.
• Implementing the issuance of pre-authorizations for access to healthcare services based on the benefit package to facilitate timely service provision.
• Collecting and analyzing data for the e-claims and case management system to enhance efficiency and accountability.
• Conducting quality assurance surveillance in respect of claims to ensure adherence to policies and detect irregularities.
• Carrying out sensitization of claimants on the consequences of submitting false and fraudulent claims to reduce fraudulent activities.
• Collecting and analyzing data for purposes of claim management to facilitate informed decision-making and continuous process improvement.
• Collating and analyzing of data for preparation of quarterly reports on claims for submission for transparency and accountability.
• Ensuring compliance with contractual obligations contracted and outsourced claims management services.

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Qualifications, Skills and Experience Required:

For appointment to this grade, a candidate must have: - 

• Cumulative service period of three (3) years relevant work experience at the grade of Legal Officer II or in a comparable position; 
• Bachelor of Laws degree from a recognized institution; 
• Post Graduate Diploma in Law from Kenya School of Law; 
• Admitted as an Advocate of the High Court of Kenya with a valid Practicing Certificate; 
• Proficiency in computer applications; and 
• Showed merit and ability as reflected in work performance and results.

Responsibilities:

• You will provide professional legal advice, prepare legal briefs, represent the Authority in courts, and draft legal instruments to defend and safeguard the interests of the Authority.

Key Responsibilities:

• Rendering professional legal advice for any legal action to be initiated and/or defending the interests of the Authority; 
• Preparing legal briefs for the initiation of legal action; 
• Preparing and interpreting legal opinions and offering guidance on legal requirements; 
• Supervising training of Legal Clerks, interns, and other staff when necessary; 
• Maintaining and ensuring proper management of the records of the legal department are up to date and producing quarterly reports on the same; 
• Working collaboratively with other organizations and networks where appropriate, locally, 
• Prosecuting for and representing the Authority in law courts and quasi-judicial tribunals; 
• Drafting and reviewing legal instruments and policy documents on behalf of the Authority; 
• Advising on negotiations and taking part in commercial transactions; 
• Drafting of contracts, leases, licenses, and MOUs; 
• Engaging and liaising with stakeholders on behalf of the Authority; 
• Legal research and assignments; and 
• Undertaking additional tasks and responsibilities which may arise from time to time, relevant to the post. 

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Qualifications, Skills and Experience Required:

For appointment to this grade, an Officer must have: 

• Cumulative service period of three (3) years’ at the grade of Registration and Compliance Officer I or in a comparable position; 
• Bachelor’s Degree in Commerce, Accounting, Business Administration, Finance or Economics, Business, Medicine, Social Science, or Pharmacy equivalent qualification from a recognized institution; 
• Proficiency in computer applications; 
• Shown merit and ability as reflected in work performance and results. 

Responsibilities:

• You will be responsible for undertaking the empanelment of health providers, processing beneficiary registrations, conducting compliance audits, and implementing performance-based contracting methodologies under supervision.

Key Responsibilities

• Undertaking the empanelment process for licensed health providers and facilities under the guidance of senior staff; 
• Processing beneficiary registrations and ensuring data accuracy; 
• Monitoring operational activities for compliance with the SHA Act and reporting any discrepancies; 
• Conducting compliance audit on providers and beneficiaries; 
• Assisting in the implementation of operational strategies for member registration and public education; 
• Collaborating with County Governments and partners to promote SHA membership; 
• Participating in stakeholder engagement activities to support registration and revenue targets; 
• Implementing performance-based contracting methodologies under supervision; 
• Implementing clinical audit policies and strategies; 
• Conducting health needs assessments and risk assessments under guidance; 
• Participating in Health Needs Assessments for clinical interventions and technologies; 
• Assisting in the inclusion of drugs and consumables in the SHA positive list; 

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Qualifications, Skills and Experience Required:

For appointment to this grade, an officer must have: - 

• Cumulative service period of three (3) years at the grade of Provider Management Officer I or in a comparable position; 
• Bachelor’s Degree in Commerce, Accounting, Business Administration, Finance or Economics, Business, Medicine, Social Science, or Pharmacy equivalent qualification from a recognized institution; 
• Proficiency in computer applications; and 
• Shown merit and ability as reflected in work performance and results. 

Responsibilities:

You will monitor and evaluate healthcare providers, supervise contract implementation, update the database of empaneled providers, and participate in quality assessments.

Key Responsibilities

• Monitoring and evaluating healthcare providers are operating in line with the contract; 
• Preparing reports from contracted health facilities; 
• Supervising contracts implementation; 
• Preparing list of empanelled HCPs duly contracted; 
• Assisting in developing strategies for enhancing increased accessibility to healthcare facilities by SHA members; 
• Assisting in formulating specifications for empanelment and contracting of healthcare providers locally and in other selected countries; 
• Updating database of empanelled and active healthcare providers; 
• Participating in assessment of quality health care providers for purposes of declaration; and 
• Preparing reports on enforcement and compliance to contractual provisions by healthcare providers. 

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Qualifications, Skills and Experience Required:

For appointment to this grade, an officer must have: - 

• Cumulative service period of three (3) years relevant work experience at the grade of Fund Management Officer II or in a comparable position; 
• Bachelor’s degree in any of the following disciplines: - Commerce (Finance option), Economics, Business Administration (Finance option), Business Management (Finance option) Finance its equivalent and relevant qualification from a recognized institution; 
• Certified Public Accountant II (CPA II) by Kenya Accounts and Secretaries Examination Board (KASNEB) or its equivalent and relevant qualification from a recognized institution; 
• Proficiency in computer application skills; and 
• Demonstrated merit and ability as reflected in work performance and results. 

Responsibilities:

You will process the receipt and payment of funds, verify claims, update books of accounts, and assist in budgeting and resource mobilization activities for the various health funds

Key Responsibilities: - 

• Processing receipt and payment of funds for Primary Health Care, Social Health Insurance, and ECC services; 
• Verifying claims received from the claims management office based on prescribed tariffs and benefit packages; 
• Processing payments to health providers and facilities based on verified claims; 
• Updating and maintaining accurate books of accounts for all fund transactions; 
• Preparing basic financial statements and reports for the funds; 
• Participating in resource mobilization activities for the funds; 
• Assisting in budgeting and planning processes for the funds; 
• Participating in stakeholder engagement activities; 
• Identifying and reporting discrepancies in claims and payments; and 

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Qualifications, Skills and Experience Required:

For appointment to this grade, an officer must have: - 

• Cumulative service period of three (3) years relevant work experience at the grade of Finance and Accounts Officer II or in a comparable position; 
• Bachelor’s degree in any of the following disciplines: - Commerce (Finance option), Economics, Business Administration (Finance option), Business Management (Finance option) Finance its equivalent and relevant qualification from a recognized institution; 
• Certified Public Accountant II (CPA II) by Kenya Accounts and Secretaries Examination Board (KASNEB) or its equivalent and relevant qualification from a recognized institution; and
• Proficiency in computer application skills. 
• Demonstrated merit and ability as reflected in work performance and results. 

Responsibilities:

You will be responsible for implementing financial policies, maintaining books of accounts, monitoring revenue and expenditure, preparing financial reports, and ensuring compliance with statutory obligations.

Key Responsibilities: -

• Implementing financial regulations, policies, strategies and plans; 
• Implementing Budgetary and cost control; 
• Maintaining books of accounts and financial records; 
• Monitoring revenue collection and expenditures based on approved budgets; 
• Implementing internal financial controls; 
• Preparing financial reports and statements; 
• Maintaining accurate and complete financial record of the Authority; 
• Ensuring compliance with applicable financial statutory obligation and circulars; 
• Analysing and reporting on revenue collected to management; 
• Preparing payment vouchers and processing of payments; 
• Managing petty cash; 
• Maintaining records relating to Government grants and other donor funds; 
• Preparing of management and statutory reports including final accounts; 
• Maintenance of statutory deductions and remittance; 
• Maintaining financial records for projects and programs; 
• Identifying, analysing and managing of financial risk control in the Authority; 
• Collecting of revenue; and 
• Collating financial estimates and determining of aggregate expenditure. 

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Qualifications, Skills and Experience Required:

For appointment to this grade, a candidate must have: 

• Cumulative service period of three (3) years’ work experience at the grade of Benefits Management Officer II or in a comparable position; 
• Bachelor’s degree in any of the following disciplines: Pharmacy, Health Financing, Health Economics, Actuarial Sciences, Statistics, Nursing, Mathematics, Dentistry, or its equivalent from a recognized institution; 
• Membership with a relevant professional body, where applicable and in good standing; 
• Proficiency in computer applications; and 
• Shown merit and ability as reflected in work performance and results.

Responsibilities:

You will assist in implementing the operational plan for Health Benefits management, including risk assessments, strategic purchasing of benefit packages, and analysis of cost-effectiveness.

Key Responsibilities

• Implementing operational plan for Health Benefits management, risk assessments and monitoring performance against strategic objectives in collaboration with other departments. 
• Implementing of policies and strategies for effective and efficient Health Benefits management in collaboration with other departments. 
• Participating in the strategic purchasing of prescribed benefit packages in close collaboration with the Directorate of Fund Management and other departments ensuring efficiency, equity, and cost-effectiveness in service delivery. 
• Carrying out collaborations with the health Benefits Package & Tariffs Advisory Panel in evidence-based designing, reviewing, and updating of Benefit packages and Tariffs. 
• Implementing the prescribed Benefits packages and Tariffs under the Primary Healthcare Fund for level 2, 3 and select 4 providers and facilities; under the Social Health Insurance Fund in level 4, 5 and 6 providers and facilities and the Emergency, Chronic and Critical Illness Fund in level 2-6 facilities and providers. 
• Analysing the cost-effectiveness, affordability, budget impact of health benefit offerings and recommend optimizations to maintain sustainability. 
• Collaborating with the Benefit Package & Tariffs Advisory Panel, ensure the benefits packages and tariffs design, review and implementation processes are transparent and inclusive through stakeholder engagement. 
• Implementing and improving Benefits and Tariffs management information systems, ensuring they support efficient operations and member satisfaction. 
• Collecting and analysing data for purposes of claim management in collaboration with other departments. 
• Analysing data for reports on Benefits Management Analyse the cost-effectiveness of benefit offerings and recommend optimizations to maintain sustainability. 
• Supporting effective collaboration with external stakeholders to ensure transparency and trust. 
• Implementing robust internal controls to safeguard the sustainability, affordability, and integrity of benefits packages for all stakeholders. 
• Ensuring compliance with local and international standards in Benefits Management (as prescribed in the Act), fostering alignment with globally recognized best practices and enhancing the Authority’s reputation. 
• Implementing policies and strategies for business process re-engineering, driving innovation and efficiency in Benefits Management. 
• Providing expert guidance in Benefits management on reviewing and amending the Social Health Insurance Act, ensuring responsiveness to the evolving healthcare landscape and adherence to quality standards.

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Qualifications, Skills and Experience Required:

For appointment to this grade, an officer must have:

Entry Grade for Claims Management-Medical Review 

• Bachelor’s Degree in Medicine and Surgery from a recognized institution; 
• Membership to the relevant professional body and in good standing; 
• A valid practicing license; 
• Proficiency in computer applications. and 
• Shown merit and ability as reflected in work performance and results.

Responsibilities:

You will be responsible for reviewing, processing, and validating medical claims, appraising claims based on benefit packages, issuing pre-authorizations, and undertaking quality assurance surveillance.

Officers in this cadre may be deployed to any of the following functional areas:- 

• Claims Management (Medical Review) 
• Claims Management 
• County Coordination (Quality Assurance and Surveillance) 

Claims Management (Medical Review) 

This is the entry and training grade for officers in Claims Management-Medical Review. An officer at this level will work under the guidance of a senior officer. 

Key Responsibilities

• Carrying out the medical reviews of medical reports; 
• Carrying out the reviewing, processing, and validating of medical claims from healthcare providers and healthcare facilities under supervision; 
• Assisting in the appraisal of medical claims based on the benefit package to determine eligibility and prevent misuse; 
• Implementing the issuance of pre-authorizations for access to healthcare services based on the benefit package while ensuring compliance with procedures; 
• Assisting in the operationalization of an e-claims management system to facilitate accurate and efficient claims processing; 
• Collecting and analyzing data for purposes of claim management to enhance efficiency in claims processing; and 
• Supporting the sensitization of claimants on the consequences of submitting false and fraudulent claims to reduce fraudulent activities. 

Claims Management 

Key Responsibilities

• Carrying out the reviewing, processing, and validating of medical claims from healthcare providers and healthcare facilities under supervision; 
• Assisting in the appraisal of medical claims based on the benefit package to determine eligibility and prevent misuse; 
• Implementing the issuance of pre-authorizations for access to healthcare services based on the benefit package while ensuring compliance with procedures; 
• Assisting in the operationalization of an e-claims management system to facilitate accurate and efficient claims processing; 
• Collecting and analyzing data for purposes of claim management to enhance efficiency in claims processing; and 
• Supporting the sensitization of claimants on the consequences of submitting false and fraudulent claims to reduce fraudulent activities. 

Quality Assurance and Surveillance 

Key Responsibilities 

• Undertaking quality assurance surveillance in respect of claims to detect errors and inconsistencies; 
• Assisting in implementing systems and controls for detecting and identifying fraud appropriate to the Authority’s exposure and vulnerability; 
• Supporting the sensitization of claimants on the consequences of submitting false and fraudulent claims to reduce fraudulent activities; 
• Undertaking compliance monitoring and quality assurance activities in assigned regions. 
• Supervise clinical audits and develop corrective action plans for non-compliance. 
• Coordinating the implementation of Hospital Quality Improvement Teams (HQITs); 
• Monitoring benefit utilization and accessibility trends within the region; and 
• Developing detailed reports on compliance trends and recommend strategic interventions. 

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Qualifications, Skills and Experience Required:

For appointment to this grade, an officer must have: - 

• Cumulative service period of three (3) years’ work experience at the grade of Office Administrator II or in comparable position. 
• Bachelor’s degree in any of the following disciplines:- Secretarial Studies; Business and Office Management or equivalent qualification from a recognized institution; 

OR 

• Bachelor’s degree in Social Sciences plus Diploma in Secretarial Studies from a recognized institution; 
• Certificate in Secretarial Management Course lasting not less than three (3) weeks from a recognized institution; 
• Proficiency in computer applications; and 
• Shown merit and ability as reflected in work performance and results.

Responsibilities:

You will manage e-office operations, handle telephone calls and appointments, maintain the office diary, ensure security of records, and manage office protocol and etiquette.

Key Responsibilities:

• Taking oral dictation; 
• Managing e-office; 
• Word and data processing; 
• Operating office equipment; 
• Attending to visitors/clients; 
• Taking minutes and transcribe into official internal letterheads and templates; 
• Handling telephone calls and appointments; 
• Maintaining office diary and travel itineraries; 
• Ensuring security of office records, equipment and documents including classified materials; 
• Coordinating schedules of meetings and appointments; 
• Preparing responses to simple routine correspondence; 
• Establishing monitoring procedures for record keeping of correspondence and file movements; 
• Maintaining an up-to-date filing system in the office; 
• Ensuring security, integrity, and confidentiality of data; 
• Managing office protocol and etiquette; 
• Managing petty cash; 
• Identifying and compiling areas of risk in the department; 
• Developing and implementing business continuity plans for the department; 
• Implementing Business Process Re-engineering (BPR) in the department; 
• Facilitating stakeholder engagement and fostering a corporate culture that promotes ethical practices and good corporate citizenship; and 
• Developing and implementing the department’s strategic plans, budgets and performance contract. 

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Qualifications, Skills and Experience Required:

For appointment to this grade, an officer must have:- 

• Cumulative service period of three (3) years relevant work experience at the grade of Records Management Officer II or in a comparable position; 
• Bachelor’s Degree in any of the following disciplines: Information Science and Records Management, Records and Information Management, Library and Information Sciences, Business Information Technology, Information Studies, or equivalent qualifications from a recognized institution; 
• Proficiency in computer applications; and 
• Shown merit and ability as reflected in work performance and results. 

Responsibilities:

You will be responsible for the storage and maintenance of files, managing file movement, updating records, and ensuring the safe custody and security of all documents.

Key Responsibilities:

• Receiving and dispatching of mail including maintenance of related registers; 
• Ensuring storage and maintenance of files and records, 
• Managing file movement; 
• Sorting and classifying of documents for filling and storage; 
• Updating and maintenance of records and file index; 
• Controlling opening of files; 
• Ensuring safe custody and maintenance of records and documents; 
• Initiating appraisal, disposal of records and documents; 
• Ensuring that letters are appropriately filed and marked to action officers; 
• Scanning and digitizing records; 
• Ensuring security of electronic files and documents; 
• Undertaking regular inventory of records; 
• Ensuring that data collected is collated, analyzed, and stored; 
• Up-dating and maintaining up-to-date file movement records; and 
• Ascertaining the general cleanliness of the registry; 
• Ensuring safe and conducive working environment; 
• Supervising staff working under him/her. 

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Qualifications, Skills and Experience Required:

For appointment to this grade, a candidate must have: 

• Cumulative service period three (3) years of work experience at the grade of Information Communication Technology Officer II or in a comparable position; 
• Bachelor’s degree in any of the following disciplines: - Computer Science, Information Technology, Business Information Technology, or its equivalent qualification from a recognized institution; and 
• Shown merit and ability as reflected in work performance and results.

Responsibilities:

You will develop system specifications, implement and maintain systems, repair ICT equipment, and provide training and support to users.

Key Responsibilities:

• Developing hardware and software specifications; 
• Developing and implementing systems; 
• Undertaking upgrading of software; 
• Updating and keeping inventory of information communication technology activities; 
• Designing, recommending, and evaluating systems; 
• Implementing, maintaining, and documenting standards of systems; 
• Maintaining support systems and training of users; and 
• Repairing and maintaining information communication technology equipment and associated peripherals

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Qualifications, Skills and Experience Required:

For appointment to this grade, an officer must have:- 

• Cumulative service period of three (3) years relevant work experience in the grade of Corporate Communications Officer II or a comparable position; 
• Bachelor’s degree in any of the following disciplines:- Public Communication, Public Relations, Mass Communication, or its equivalent qualification from a recognized institution; 
• Proficiency in computer application skills; and 
• Shown merit and ability as reflected in work performance and results.

Responsibilities:

• You will organize public events, prepare media briefs and speeches, collect information for newsletters, and prepare reports on communications activities.

Key Responsibilities:

• Organizing public events; 
• Preparing media briefs and speeches; 
• Collecting information for the preparation of the Authority’s newsletter and supplements; 
• Developing proposals for sourcing appropriate media to disseminate information on activities of the Authority; 
• Preparing radio and television infomercials; 
• Preparing reports on communications; and 
• Preparation of exhibitions and trade fairs. 

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Qualifications, Skills and Experience Required:

For appointment to the grade of Customer Experience Officer I (SHA Grade 7), an officer must meet the following minimum qualifications:

• A cumulative service period of three (3) years in the grade of Customer Experience Officer II or a comparable position. (This is generally defined as a Promotional Grade for Officer I positions).
• A Bachelor’s degree in any of the following disciplines: Public Communication, Public Relations, Mass Communication, Marketing, or any business-related field or its equivalent qualification from a recognized institution.
• Proficiency in computer application skills. 
• Shown merit and ability as reflected in work performance and results

Responsibilities:

• Customer Experience Officer I (Dispatch Centre) at SHA is responsible for the supervision and management of escalated customer queries and complaints within the National Ambulance Dispatch Centre. The core function involves maintaining high-quality service standards and compiling performance reports, supporting the efficient operation of the centralized dispatch system mandated to guarantee timely access to emergency medical services.

Key Responsibilities

The duties and responsibilities at this level will entail performing and assisting in the following:

• Responding to customer queries and complaints received through various channels, including telephone, e-mail, social media platforms, or letters.
• Updating the complaints register daily to accurately reflect the nature of the complaint and the resolution provided.
• Informing clients by explaining procedures, answering questions, and providing necessary information, especially concerning emergency protocols or service eligibility.
• Identifying and escalating priority issues to the Senior Officer-Customer Experience.
• Maintaining and improving quality results by adhering to established standards and guidelines and recommending improvements in procedures.
• Participating in the development of tools such as questionnaires and surveys aimed at recognizing customer needs and developing proactive mechanisms for meeting and surpassing these needs.
• Keying in new customer information into the system and updating existing customer information.
• Compiling Customer Experience reports.
• Keeping accurate records.

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Qualifications, Skills and Experience Required:

For appointment to this grade, an Officer must have: 

• Cumulative service period of three (3) years’ relevant work experience at the grade of Planning Officer II or in a comparable position; 
• Bachelor’s Degree in any of the following disciplines; Economics, Project Planning and Management, Strategic Management, Business Administration, Management or a related field from a recognized institution; 
• Proficiency in computer applications; and 
• Shown merit and ability in as reflected in work performance and results.

Responsibilities:

You will participate in the development of the Corporate Strategic Plan, prepare quarterly reports on Performance Contracting (PC) implementation, and verify evidence for PC evaluation.

Key Responsibilities:

• Participating in developing the Corporate Strategic Plan (CSP); 
• Participating in developing the organizational annual operating plan; 
• Collecting collating and verifying evidence for Performance Contracting (PC) evaluation; 
• Preparing quarterly reports on PC implementation; 
• Preparing feedback to departments; 

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Qualifications, Skills and Experience Required:

For appointment to this grade, an officer must have:- 

• Cumulative service period of three (3) years in the grade of Supply Chain Management Officer II or a comparable position; 
• Bachelor’s degree in any of the following disciplines:- Supply Chain Management, Commerce (Supplies Management option), Procurement or its equivalent qualification from a recognized institution; 
• Proficiency in computer applications; and 
• Shown merit and ability as reflected in work performance and results.

Responsibilities:

• You will prepare procurement plans, implement the procurement manual, source for suppliers, and validate the disposal of unserviceable stores in line with regulations.

Key Responsibilities:

• Preparing estimates of expenditure on supplies and services; 
• Preparing procurement plans, inventory control and provisioning for the Authority; 
• Implementing procurement manual; 
• Reviewing up-dating, interpreting, and implementing existing supplies regulations, procedures, and systems; 
• Guidelines and procedures; 
• Sourcing for suppliers; 
• Implementing procurement policies for SHA; 
• Validating disposal of unserviceable stores; 
• Implementing e-procurement strategies and coordinating the activities of the Authority on disposing of items. 

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Qualifications, Skills and Experience Required:

For appointment or advancement to the grade of Internal Auditor I (SHA Grade 7), a candidate must meet the following minimum qualifications and requirements:

• Cumulative service period of three (3) years relevant work experience in the grade of Internal Auditor II or a comparable position.
• Bachelor’s degree in any of the following disciplines: Commerce (Accounting/Finance option), Economics, Mathematics, Statistics, or its equivalent qualification from a recognized institution.
• Certified Public Accountants (CPA) Kenya Part II or Certified Internal Auditors (CIA) Part IV from a recognized institution.
• Membership to a relevant professional body and in good standing.
• Proficiency in computer application skills.
• Demonstrated merit and ability as reflected in work performance and results.

Responsibilities:

The Internal Auditor I is responsible for planning and conducting operational, financial, and compliance audits to evaluate the effectiveness of internal controls and organizational risk within the Authority, providing assurance that financial statements are in conformity with applicable laws and statutes. This grade forms a common establishment with Internal Auditor II (SHA Grade 8) for career progression.

Key Responsibilities 

Duties and responsibilities at this level entail performing the following core functions:

• Carrying out audit checks to identify any accounting errors.
• Examining vouchers, cashbooks, and ledgers to confirm the propriety and accuracy of transactions.
• Auditing annual accounts.
• Undertaking audit inspection at the Authority.

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Qualifications, Skills and Experience Required:

For appointment to this grade, a candidate must have: 

• Bachelor’s Degree in Commerce, Accounting, Business Administration, Finance or Economics, Business, Medicine, Social Science, or Pharmacy equivalent qualification from a recognized institution. 
• Proficiency in computer applications;

Responsibilities:

This will be the entry grade for grade for this cadre, an officer at this level may be deployed in any of the following functional areas; 

Key Responsibilities

• Assisting in the empanelment process for licensed health providers and facilities; 
• Processing beneficiary registrations and maintaining accurate records; 
• Monitoring operational activities for compliance with the SHA Act and reporting any issues; 
• implementing of operational strategies for member registration and public education; 
• Collaborating with County Governments and partners to promote SHA membership; 
• Participating in stakeholder engagement activities to support registration and revenue targets; 
• Assisting in the implementation of performance-based contracting methodologies; 
• Supporting the preparation of monitoring and evaluation reports; 
• Assisting in the implementation of clinical audit policies and strategies; 
• Conducting health needs assessments and risk assessments under supervision; 
• Participating in Health Needs Assessments for clinical interventions and technologies; 
• Assisting in the inclusion of drugs and consumables in the SHA positive list;

go to method of application »

Qualifications, Skills and Experience Required:

For appointment to this grade, a candidate must have: 

• Bachelor’s degree in commerce, Accounting, Business Administration, Finance or Economics, Business, Medicine, Social Science, Pharmacy equivalent qualification from a recognized institution; and 
• Proficiency in computer applications.

Responsibilities:

You will monitor and evaluate healthcare providers, supervise contract implementation, update the database of empaneled providers, and participate in quality assessments.

This will be the entry grade for grade for this cadre, an officer at this level will work under guidance of the senior officer. Duties and responsibilities will entail: - 

• Preparing status report on provider contracts; 
• Compiling quarterly reports on quality assurance; 
• Identifying the information, educational and service needs of the provider; 
• Enforcing compliance to the SHI ACT; and 
• Providing accurate analysis and evaluation of provider data and information for decision support

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Qualifications, Skills and Experience Required:

For appointment to this grade, a candidate must have: 

• Bachelor’s degree in any of the following disciplines: Pharmacy, Health Financing, Health Economics, Actuarial Sciences, Statistics, Nursing, Mathematics, Dentistry, or its equivalent from a recognized institution. 
• Membership with a relevant professional body, where applicable and in good standing; 
• Proficiency in Computer applications. 
• Shown merit and ability as reflected in work performance and results. 

Responsibilities:

• You will assist in implementing the operational plan for Health Benefits management, including risk assessments, strategic purchasing of benefit packages, and analysis of cost-effectiveness.
• This is the entry and training grade for this cadre. An officer at this level will work under the guidance of a senior officer. 

Key responsibilities

• Supporting operational planning for Health Benefits management, risk assessments and monitoring performance against strategic objectives in collaboration with other departments. 
• Assisting Formulation and implementation of policies and strategies for effective and efficient Health Benefits management in collaboration with other departments. 
• Supporting the strategic purchasing of prescribed benefit packages in close collaboration with the Directorate of Fund Management and other departments ensuring efficiency, equity, and cost-effectiveness in service delivery. 
• Assisting in collaborations with the health Benefits Package & Tariffs Advisory Panel in evidence-based designing, reviewing, and updating of Benefit packages and Tariffs. 
• Implementing of the prescribed Benefits packages and Tariffs under the Primary Healthcare Fund for level 2, 3 and select 4 providers and facilities; under the Social Health Insurance Fund in level 4, 5 and 6 providers and facilities and the Emergency, Chronic and Critical Illness Fund in level 2-6 facilities and providers. 
• Participating in Analysing the cost-effectiveness, affordability, budget impact of health benefit offerings and recommend optimizations to maintain sustainability. 
• Supporting collaborations with the Benefit Package & Tariffs Advisory Panel, to ensure the benefits packages and tariffs design, review and implementation processes are transparent and inclusive through stakeholder engagement. 
• Participating in the effective implementation and continuous improvement of Benefits and Tariffs management information systems, ensuring they support efficient operations and member satisfaction. 
• Collecting and analysing data for purposes of claim management in collaboration with other departments. 
• Analysing the cost-effectiveness of benefit offerings and recommend optimizations to maintain sustainability. 
• Supporting the provision of expert guidance in Benefits management on reviewing and amending the Social Health Insurance Act, ensuring responsiveness to the evolving healthcare landscape and adherence to quality standards.

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Qualifications, Skills and Experience Required:

For appointment to this grade, a candidate must have: 

• Bachelor’s Degree in Medicine, Nursing, Clinical Medicine, Medicine and Surgery or its equivalent from a recognized institution; 
• Membership to the relevant professional body and in good standing; and 
• Proficiency in computer applications. 

Responsibilities:

You will be responsible for reviewing, processing, and validating medical claims, appraising claims based on benefit packages, issuing pre-authorizations, and undertaking quality assurance surveillance.

Officers in this cadre may be deployed to any of the following functional areas:- 

• Claims Management 
• Claims Management (Quality Assurance and Surveillance) 

Claims Management 

Key responsibilities

• Carrying out the reviewing, processing, and validating of medical claims from healthcare providers and healthcare facilities under supervision; 
• Assisting in the appraisal of medical claims based on the benefit package to determine eligibility and prevent misuse; 
• Implementing the issuance of pre-authorizations for access to healthcare services based on the benefit package while ensuring compliance with procedures; 
• Assisting in the operationalization of an e-claims management system to facilitate accurate and efficient claims processing; 
• Collecting and analyzing data for purposes of claim management to enhance efficiency in claims processing; and 
• Supporting the sensitization of claimants on the consequences of submitting false and fraudulent claims to reduce fraudulent activities. 

Quality Assurance and Surveillance 

Key responsibilities

• Undertaking quality assurance surveillance in respect of claims to detect errors and inconsistencies; 
• Assisting in implementing systems and controls for detecting and identifying fraud appropriate to the Authority’s exposure and vulnerability; 
• Supporting the sensitization of claimants on the consequences of submitting false and fraudulent claims to reduce fraudulent activities; 
• Undertaking compliance monitoring and quality assurance activities in assigned regions. 
• Supervise clinical audits and develop corrective action plans for non-compliance. 
• Coordinating the implementation of Hospital Quality Improvement Teams (HQITs); 
• Monitoring benefit utilization and accessibility trends within the region; and 
• Developing detailed reports on compliance trends and recommend strategic interventions. 

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Qualifications, Skills and Experience Required:

For appointment to the grade of Claims Management Officer II (SHA Grade 8), a candidate must meet the following entry requirements for degree holders in this cadre:

• Bachelor’s Degree in Medicine, Nursing, Clinical Medicine, Medicine and Surgery, or its equivalent qualification from a recognized institution.
• Membership to the relevant professional body (e.g., Nursing Council of Kenya, Clinical Officers Council, KMPDC) and in good standing.
• Proficiency in computer applications.

Responsibilities:

• The Claims Management Officer II (Dispatch Centre) serves as an entry and training grade officer responsible for ensuring that emergency medical dispatch cases and subsequent claims adhere strictly to established medical protocols, service charters, and SHA benefit packages, particularly those governed by the Emergency, Chronic, and Critical Illness Fund (ECCIF). This role focuses heavily on Quality Assurance (QA) and clinical compliance in the time-sensitive environment of the National Ambulance Dispatch Centre.

Key Responsibilities

• As an entry and training grade officer, the Claims Management Officer II (Dispatch Centre) works under the guidance of a senior officer and is typically deployed in Claims Management (Quality Assurance and Surveillance) functional areas.

Duties and responsibilities entail performing and assisting in the following:

• Monitoring and Review: Monitoring and reviewing medical-related customer interactions and claims initiated through the dispatch process.
• Quality Surveillance: Undertaking quality assurance surveillance in respect of claims to detect errors and inconsistencies at the dispatch level.
• Clinical Audits: Conducting clinical and service quality audits in line with SHA standards and medical protocols, and ensuring adherence to clinical protocols and service charters.
• Compliance Monitoring: Undertaking compliance monitoring and quality assurance activities related to emergency case handling.
• Claim Validation: Carrying out the reviewing, processing, and validating of medical claims from healthcare providers and facilities under supervision.
• Appraisal: Assisting in the appraisal of medical claims based on the benefit package (e.g., ECCIF) to determine eligibility and prevent misuse.
• Pre-Authorization: Implementing the issuance of pre-authorizations for access to healthcare services based on the benefit package while ensuring compliance with procedures.
• System Operation: Assisting in the operationalization of an e-claims management system to facilitate accurate and efficient claims processing within the Dispatch Centre.
• Fraud Control: Assisting in implementing systems and controls for detecting and identifying fraud appropriate to the Authority’s exposure and vulnerability.
• Sensitization: Supporting the sensitization of claimants on the consequences of submitting false and fraudulent claims to reduce fraudulent activities.
• Data Analysis: Collecting and analyzing data for purposes of claim management to enhance efficiency in claims processing.
• Report Generation: Developing detailed reports on compliance trends and recommending strategic interventions (e.g., preparing monthly medical quality reports with corrective recommendations).

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Qualifications, Skills and Experience Required:

For appointment to this grade, an officer must have: - 

• Bachelor’s degree in any of the following disciplines: - Commerce (Finance option), Economics, Business Administration (Finance option), Business Management (Finance option) Finance its equivalent and relevant qualification from a recognized institution; 
• Certified Public Accountant II (CPA II) by Kenya Accounts and Secretaries Examination Board (KASNEB) or its equivalent and relevant qualification from a recognized institution; and 
• Proficiency in computer application skills. 

Responsibilities:

You will process the receipt and payment of funds, verify claims, update books of accounts, and assist in budgeting and resource mobilization activities for the various health funds

Key Responsibilities:- 

• Assisting in receiving and recording funds for Primary Health Care (PHC), Social Health Insurance (SHI), and Emergency, Chronic Diseases, and Critical Illness (ECC) services; 
• Supporting the preparation of payment vouchers for health providers and facilities; 
• Maintaining records of financial transactions related to PHCF, SHIF, and ECCF; 
• Assisting in verifying claims received from claims management office; 
• Participating in data collection for preparation of financial reports; 
• Assisting in preparing periodic reports on operations and performance of the funds; 
• Supporting stakeholder engagement activities for PHCF, SHIF, and ECCF; and 
• Filing and maintaining financial records and documents. 

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Qualifications, Skills and Experience Required:

For appointment to this grade, an officer must have: - 

• Bachelor’s degree in any of the following disciplines: - Commerce (Finance option), Economics, Business Administration (Finance option), Business Management (Finance option) Finance its equivalent and relevant qualification from a recognized institution; 
• Certified Public Accountant II (CPA II) by Kenya Accounts and Secretaries Examination Board (KASNEB) or its equivalent and relevant qualification from a recognized institution; and 
• Proficiency in computer application skills.

Responsibilities:

You will be responsible for implementing financial policies, maintaining books of accounts, monitoring revenue and expenditure, preparing financial reports, and ensuring compliance with statutory obligations.

Key Responsibilities 

• Implementing financial regulations, policies, strategies and plans; 
• Implementing Budgetary and cost control; 
• Maintaining books of accounts and financial records; 
• Implementing internal financial controls; 
• Preparing regulatory and statutory financial reports and statements; 
• Maintaining accurate and complete financial records of the Authority; 
• Preparing payment vouchers; 
• Participating in the collating of financial estimates and determination of aggregate expenditure; 
• Managing the petty cash; and 
• Participating in the revenue collection processes.

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Qualifications, Skills and Experience Required:

For appointment to this grade, a candidate must have: 

• Bachelor’s degree in any of the following fields: - Information Technology, Computer Science, Computer Engineering, or equivalent qualification from a recognized institution.

Responsibilities:

You will develop system specifications, implement and maintain systems, repair ICT equipment, and provide training and support to users.

Key Responsibilities:

• Receiving and installing ICT equipment; 
• Configuring and testing computer hardware and software including network appliances; 
• Performing routine backups; 
• Website maintenance; 
• Setting up and maintaining applications including Email, Enterprise Resource Planning (ERP) and database; 
• Managing helpdesk application and generation of quarterly reports; 
• Installing necessary hardware and software upgrades into the ICT network; 
• Documenting and reporting on standards, compliance including ISO and Risk Assessment; 
• Monitoring network performance; and 
• Maintaining support systems and training end users on emerging technologies. 
• Developing specifications for programs 

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Qualifications, Skills and Experience Required:

For appointment to this grade, a candidate must have: - 

• Cumulative service period of three (3) years’ relevant work experience; 
• Diploma in any of the following fields: - Paralegal studies, Law or equivalent qualification from a recognized institution; and 
• Proficiency in computer applications.

Responsibilities:

Key Responsibilities:

• Filing of pleadings in courts; 
• Organizing and maintaining legal files and instruments in the legal registry; 
• Capturing data files into the case management system; 
• Receiving and deliver court summons and correspondence; 
• Transmitting legal documents internally and externally; 
• Handling and storing case exhibits; 
• General management of the Legal Registry 
• Ensuring safe custody of legal files/instruments and appropriate storage; and 
• Facilitating classification and indexing of legal files and instruments. 

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Qualifications, Skills and Experience Required:

For appointment to this grade, a candidate must have:- 

• Bachelor’s Degree in any of the following disciplines; Economics, Project Planning and Management, Strategic Management, Business Administration, Management or a related field from a recognized institution; and 
• Proficiency in computer applications.

Responsibilities:

You will participate in the development of the Corporate Strategic Plan, prepare quarterly reports on Performance Contracting (PC) implementation, and verify evidence for PC evaluation.

Key Responsibilities:

• Participating in developing the Corporate Strategic Plan (CSP); 
• Participating in developing the organizational annual operating plan; 
• Collecting collating and verifying evidence for Performance Contracting (PC) evaluation; 
• Preparing quarterly reports on PC implementation; and 
• Preparing feedback to departments. 

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Qualifications, Skills and Experience Required:

For appointment to this grade a candidate must have: - 

• Bachelor's degree in Human Resource Management or equivalent qualification from a recognized institution. 

OR 

• Bachelor’s degree in any of the following disciplines: - Social Science, Public Administration, Business Administration, qualifications, or equivalent qualification from a recognized institution plus Higher Diploma in Human Resource from a recognized institution; 
• Proficiency in computer applications.

Responsibilities:

This is the entry and training grade for this cadre, an officer at this level will work under the guidance and supervision of a Senior Officer.

 Key Responsibilities 

• Drafting and verification of Human Resource correspondence; 
• Processing of salaries, allowances, benefits and final dues and payroll administration; 
• Collating and analyzing training applications; 
• Processing employee recruitment, promotion and exit documents; 
• Updating of Staff Medical details, Social Health Insurance Fund (SHIF) and National Social Security Fund (NSSF) records; 
• Maintaining complement control; 
• Leave administration; 
• Updating human resource database; 
• Analyzing data on work environment and employee satisfaction surveys. 
• Collecting data in relation to HIV/Aids Prevention, gender, disability mainstreaming, Alcohol, Drug and Substance Abuse, WIBA, OSHA; 
• Inducting staff and onboarding programmes; 
• Undertaking training needs analysis, projections and developing training programmes; 
• Developing training materials for in-house courses; 
• Administering performance appraisal, collates performance related data, analyzing and preparing related reports; 
• Preparing HR budget and procurement plans; and 
• Preparing and analyzing HR metrics and related reports. 
• implementing human resource management policies, laws, regulations, procedures, and systems;

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Qualifications, Skills and Experience Required:

For appointment to the grade of Administration Officer II (SHA Grade 8), a candidate must meet the following minimum requirements, which are stipulated for the entry grade for degree holders in this cadre:

• Bachelor’s Degree in Public/Business Administration, Office Management, and Social Science or equivalent qualification from a recognized institution.
• Proficiency in computer application skills.

Responsibilities:

The Administration Officer II is the entry and training grade for this cadre. The officer works under the guidance of a senior officer and is primarily responsible for executing essential administrative support services, managing facility maintenance, controlling the Authority's assets, and handling basic logistics to ensure a functional and orderly work environment. This grade forms a common establishment with the Administration Officer I (SHA Grade 7) for career progression purposes.

Key Responsibilities 

As an entry and training for this cadre an officer will work under the guidance and training of a senior officer. Duties and responsibilities at this level will entail the following:

• Overseeing daily and weekly cleaning services at the Authority.
• Ensuring that office furniture and equipment are well arranged and maintained.
• Ensuring maintenance of office equipment and machines.
• Processing and follow-up of payments of all bills for common services.
• Maintaining records of the Authority’s assets.
• Monitoring the location and movement of equipment.
• Preparing reports on motor vehicles as required.

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Qualifications, Skills and Experience Required:

For appointment to this grade, a candidate must have:- 

• Bachelor’s degree in any of the following disciplines: - Public Communication, Public Relations, Mass Communication, or its equivalent qualification from a recognized institution; and 
• Proficiency in computer application skills.

Responsibilities:

You will organize public events, prepare media briefs and speeches, collect information for newsletters, and prepare reports on communications activities.

Key Responsibilities:

• Organizing public events; 
• Preparing media briefs and speeches; 
• Collecting information for the preparation of the Authority newsletter and supplements; 
• Developing proposals for sourcing appropriate media to disseminate information on activities of the Authority; 
• Preparing radio and television infomercials; and 
• Preparing reports on communications; and preparation of exhibitions and trade fairs, among others

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Qualifications, Skills and Experience Required:

• Bachelor’s degree in communication, Public Communication, Public Relations, Mass Communication, Marketing, Emergency Medical Care, Public Health, or related field.
• Strong communication skills, work under pressure; proficiency in call-handling and CRM systems; problem-solving ability; empathy and resilience in emergency settings.
• Age Limits: Not above 35 years

Terms of Service

• You will be engaged on a fixed term contract of Six (6) months. 
• At the end of your contract term, you shall be entitled to a gratuity payment calculated at the rate of 31% of your basic monthly salary for the total number of months worked

Responsibilities:

You will serve as the first point of contact for emergency medical service requests by receiving and logging calls, guiding clients, and ensuring prompt escalation to medical dispatch teams. The role ensures timely, accurate, and compassionate handling of emergency requests in line with established EMS protocols, SHA service standards, and the Social Health Insurance Act, 2023.

You will report to: Customer Experience Officer I – Emergency Medical Dispatch

Key Responsibilities

• Receive, log, and route emergency calls, inquiries, and complaints to the relevant dispatch or quality assurance officers.
• Capture accurate case details (location, condition, contact information) in the Dispatch Centre’s Computer-Aided Dispatch (CAD)/CRM system.
• Provide callers with initial guidance and reassurance while awaiting dispatch of ambulance or medical response.
• Escalate unresolved or complex queries to Senior Dispatch/Quality Assurance Officers for clinical oversight.
• Document all client interactions to support data-driven analysis and improve emergency response efficiency.
• Support public sensitization and awareness on EMS access protocols and SHA’s emergency care benefits.
• Generate routine reports on call handling volumes, trends, and emerging issues.
• Promote a professional, empathetic, and patient-centered image of SHA’s EMS operations.

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Qualifications, Skills and Experience Required:

Person Specifications 

For appointment to the grade of Supply Chain Management Officer II (SHA Grade 8), a candidate must meet the following minimum qualifications for the entry grade for degree holders:

• A Bachelor’s degree in any of the following disciplines: Supply Chain Management, Commerce (Supplies Management option), Procurement or its equivalent qualification from a recognized institution.
• Proficiency in computer application skills.

Responsibilities:

The Supply Chain Management Officer II is the entry and training grade for this cadre. The officer works under the guidance of a senior officer to execute essential supply chain functions, ensuring sound procurement and supply chain management practices are implemented in accordance with the Public Procurement and Asset Disposal Act (PPADA), 2015, and related regulations. This grade forms a common establishment with the Supply Chain Management Officer I (SHA Grade 7) for career progression purposes.

Key Responsibilities 

Duties and responsibilities at this level will entail performing and assisting in the following functions:

• Preparing estimates of expenditure on supplies and services.
• Preparing procurement plans, inventory control, and provisioning for the Authority.
• Implementing the procurement manual.
• Reviewing, updating, interpreting, and implementing existing supplies regulations, procedures, and systems.
• Developing department Guidelines and procedures.
• Sourcing for suppliers; Implementing procurement policies for SHA.
• Validating disposal of unserviceable stores.
• Implementing e-procurement strategies and coordinating the Authority’s activities on disposing of items.

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Qualifications, Skills and Experience Required:

For appointment to this grade, a candidate must have:- 

• Bachelor’s Degree in any of the following disciplines: Information Science and Records Management, Records and Information Management, Library and Information Sciences, Business Information Technology, Information Studies, or equivalent qualifications from a recognized institution; and 
• Proficiency in computer applications.

Responsibilities:

You will be responsible for the storage and maintenance of files, managing file movement, updating records, and ensuring the safe custody and security of all documents.

Key Responsibilities:

• Receiving, sorting, opening, date stamping, recording, capturing, distributing, retrieving, filling, folioing, shelving, minuting of mail; 
• Ensuring proper handling of documents, pending correspondence and bring-up; 
• Ensuring security of files and documents; 
• Ensuring storage of files and records. 
• Scanning and uploading records onto Integrated Public Records and Information Management System (IPRIMS); 
• Ensuring that letters are appropriately filed and marked to action officers; 
• Maintaining files and records; 
• Managing file movement; 
• Dispatching mail including maintenance of related registers; 
• Undertaking periodic file census; 
• Maintaining cleanliness; 
• Undertaking cross referencing; 
• Updating and maintenance of records; 
• Labelling storage facilities and locations; 
• Undertaking regular inventory of records; and 
• Ensuring safe and conducive working environment.

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Qualifications, Skills and Experience Required:

For appointment to this grade, a candidate must have: - 

• Bachelor’s degree in any of the following disciplines:- Secretarial Studies; Business and Office Management or equivalent qualification from a recognized institution; 

OR 

• Bachelor’s degree in Social Sciences plus Diploma in Secretarial Studies from a recognized institution; and 
• Proficiency in computer applications; 

Responsibilities:

This is the entry and training grade for this cadre. An officer at this level will work under the guidance of a senior officer. 

Key Responsibilities:

• Taking oral dictation; 
• Using e-office to research and process data; 
• Operating office equipment; 
• Attending to visitors and client; 
• Handling telephone calls; 
• Handling customer inquiries and complaints; 
• Coordinating travel arrangements; 
• Ensuring security of office records, equipment and documents, including classified materials; 
• Ensuring security, integrity and confidentiality of data; 
• Updating an up-to-date filing system in the office; 
• Drafting responses to routine correspondence; 
• Managing office protocol and etiquette; 
• Identifying areas of risk in the department; 
• Implementing the department’s charter; 
• Promoting Business Process Re-engineering (BPR); 
• Implementing the business continuity plan for the department; and 
• Fostering a corporate culture that promotes ethical practices and good corporate citizenship. 

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Qualifications, Skills and Experience Required:

For appointment to the grade of Internal Auditor II (SHA Grade 8), a candidate must meet the following minimum qualifications for entry grade degree holders:

• A Bachelor’s degree in any of the following disciplines: Commerce (Accounting/Finance option), Economics, Mathematics, Statistics, or its equivalent qualification from a recognized institution.
• Certified Public Accountants (CPA) Kenya Part I or Certified Internal Auditors (CIA) Part IV from a recognized institution.
• Proficiency in computer applications.

Responsibilities:

This position is the entry and training grade for the Internal Audit cadre. The officer will work under the guidance and supervision of a senior officer to execute foundational internal audit functions, planning and conducting audits to evaluate the effectiveness of internal controls and organizational risk within the Authority. This grade forms a common establishment with the Internal Auditor I (SHA Grade 7) for career progression purposes.

Key Responsibilities

Duties and responsibilities at this entry level entail:

• Carrying out audit checks to identify any accounting errors.
• Examining vouchers, cashbooks, and ledgers confirming the propriety and accuracy of the transactions.
• Undertaking audit inspections at SHA, among others.

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Qualifications, Skills and Experience Required:

For appointment to this grade, an officer must have: - 

• Cumulative service period of six (6) years’ work experience, three (3) of which should have been at the grade of Driver I or in a comparable position; 
• A valid BCE driving license without any current endorsement(s); 
• Kenya Certificate of Secondary Education (KCSE) mean Grade D plain or its equivalent qualification; 
• Occupational Trade Test II for Drivers; 
• First-Aid Certificate Course lasting not less than one (I) week from St. John Ambulance or Kenya Institute of Highway and Building Technology (KIHBT) or any other recognized Institution; 
• Defensive Driving Certificate from the Automobile Association (AA) of Kenya or its equivalent qualification from a recognized Institution; 
• Refresher Course for drivers lasting not less than one (1) week at the Kenya Institute of Highway and Building Technology (KIHBT)or any other recognized Institution; 
• Valid Certificate of Good Conduct; 
• Proficiency in Computer Application; and 
• Shown merit and ability as reflected in work performance and results.

Responsibilities

• Ensuring a high level of integrity and confidentiality; 
• Carrying out periodic checks on the assigned vehicle to determine maintenance needs and reporting accordingly and on time; 
• Keeping up-to-date vehicle mileage log and maintaining work tickets for vehicles assigned; 
• Ensuring security and safety for the vehicle on and off the road; 
• Ensuring the safety of the passengers, other road users, and the assigned vehicle; 
• Inspecting assigned vehicles and keeping up-to-date insurance documents; 
• Ensuring the assigned vehicle(s) has the necessary tools (toolbox, spotlight, umbrella, fire extinguisher, and an equipped first aid kit); 
• Ensuring that the vehicle is taken for service when due; 
• Adhering to the Traffic Act, and the Authority’s policies and procedures on fleet management; 
• Ensuring that the assigned vehicle(s) is always fuelled in line with the policies and procedures on fleet management; 
• Reporting any incident that involves injury, or damage to any passenger, pedestrian or third-party property immediately, in line with established policies and procedures; and 
• Ensuring cleanliness of the assigned vehicle at all times when in use or otherwise and that the vehicle is in good condition before use.

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Qualifications, Skills and Experience Required:

For appointment to this grade, a candidate must have: - 

• Cumulative service period of three (3) years’ work experience, at the level of Office Assistant II or its comparable position; 
• Kenya Certificate of Secondary Education (KCSE) mean Grade D plain or its equivalent qualification; 
• Proficiency in Computer Application; and 
• Demonstrated merit and ability as reflected in work performance and results. 

Responsibilities:

• Collecting, dispatching mail and running office errands; 
• Distribution of correspondences within the Authority; 
• Opening the office and ensuring general cleanliness; 
• Scanning, photocopying and binding of documents; 
• Monitoring and replenishing office supplies i.e., printing papers, etc; 
• Retrieval of documents as shall be required and guided; 
• Preparing and serving tea; 
• Availing drinking water in the meeting rooms and common areas; 
• Arranging meeting venues/boardrooms; and 
• Filing documents.

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Qualifications, Skills and Experience Required:

or appointment to the grade of Human Resource Management Assistant III (SHA Grade 10), a candidate must meet the following minimum qualifications for the entry/training grade for this cadre:

• Diploma in Human Resource Management and Development or equivalent qualification from a recognized institution.
• Proficiency in computer applications.

Responsibilities:

• This position serves as the entry and training grade for the Human Resource Management Assistant cadre (for Diploma Holders). The officer works under the guidance and supervision of a senior officer to execute foundational Human Resource Management and Development (HRM&D) functions, supporting key processes such as recruitment, training, welfare, and data management within the Authority.

Key Responsibilities 

Duties and responsibilities at this level will entail performing and assisting in the following HRM&D functions:

• Assisting in processing cases for the Human Resource Advisory Committee (HRAC) and assisting in the implementation of decisions made by the committee.
• Assisting in processing salaries, allowances, benefits, and final dues.
• Assisting in drafting memos, letters, and reports.
• Facilitating the issuance of staff ID’s.
• Assisting in preparing and submitting statutory returns.
• Assisting in reviewing job descriptions and preparing job advertisements.
• Assisting in coordinating the recruitment process.
• Assisting in collating information related to recruitment and selection, appointments, and staff complement control.
• Assisting in organizing Staff induction and onboarding programs.
• Assisting in undertaking training needs analysis, projections, and developing training programmes.
• Assisting in administering performance appraisal, collating performance related data, analyzing and preparing related reports.
• Updating the HR information systems data.
• Assisting in collating data related to HIV/Aids Prevention, gender, disability mainstreaming, Alcohol, Drug and Substance Abuse, and Occupational, Safety and Health Act (OSHA).

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Qualifications, Skills and Experience Required:

For appointment to the grade of Driver II (SHA Grade 10), an officer must meet the following minimum qualifications:

• Cumulative service period of three (3) years of work experience at the grade of Driver III or in a comparable position.
• Kenya Certificate of Secondary Education (KCSE) mean Grade D plain or its equivalent qualification.
• A valid BCE driving license free from any current endorsement(s).
• Passed Occupational Trade Test III for Drivers.
• Defensive Driving Certificate from the Automobile Association (AA) of Kenya or its equivalent qualification from a recognized Institution.
• Refresher Course for drivers lasting not less than one (1) week at the Kenya Institute of Highway and Building Technology (KIHBT) or any other recognized Institution.
• First-Aid Certificate Course lasting not less than one (1) week from St. John Ambulance or Kenya Institute of Highway and Building Technology (KIHBT)or any other recognized Institution.
• Valid Certificate of Good Conduct.
• Proficiency in Computer Application.
• Demonstrated merit and ability as reflected in work performance and results.

Responsibilities:

The Driver II is responsible for the safe and smooth mobility of Authority employees and resources, ensuring that assigned vehicles are maintained in optimal working condition, and adhering strictly to established traffic laws and Authority fleet management policies.

Key Responsibilities 

Duties and responsibilities at this level entail performing the following functions:

• Driving vehicle(s) as authorized.
• Ensuring the safety of the passengers and/or goods therein. 
• Ensuring security and safety for the vehicle on and off the road.
• Adhering to the Traffic Act, and the Authority’s policies and procedures on fleet management.
• Reporting any incident that involves injury, or damage to any passenger, pedestrian, or third-party property immediately, in line with established policies and procedures.
• Carrying out periodic checks on the assigned vehicle to determine maintenance needs and reporting accordingly and on time.
• Keeping up-to-date vehicle mileage log and maintaining work tickets for vehicles assigned.
• Ensuring cleanliness of the assigned vehicle at all times when in use or otherwise and that the vehicle is in good condition before use.
• Ensuring the assigned vehicle(s) is always fuelled in line with the policies and procedures on fleet management.
• Ensuring that the vehicle is taken for service when due.
• Inspecting assigned vehicles and keeping up-to-date insurance documents.
• Ensuring the assigned vehicle(s) has the necessary tools (toolbox, spotlight, umbrella, fire extinguisher, and an equipped first aid kit).

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Qualifications, Skills and Experience Required:

For appointment to the grade of Office Assistant II (SHA Grade 11), a candidate must meet the following minimum qualifications:

• A cumulative service period of three (3) years' work experience at the level of Office Assistant III or its comparable position.
• Kenya Certificate of Secondary Education (KCSE) mean Grade D plain or its equivalent qualification.
• Proficiency in Computer Application.
• Demonstrated merit and ability as reflected in work performance and results.

Responsibilities:

• The Office Assistant II, SHA Grade 11, is responsible for providing essential general office services, including messenger duties, cleaning services, and basic logistical support to ensure a clean, orderly, and functional work environment. This position is categorized as a Promotional Grade for Office Assistants, and the grade forms a common establishment with Office Assistant III (SHA Grade 12) for career progression purposes.

Key Responsibilities 

Duties and responsibilities at this level will entail the following:

• Collecting, dispatching mail and running office errands.
• Distribution of correspondences within the Authority.
• Retrieval of documents as shall be required and guided.
• Filing documents.
• Scanning, photocopying and binding of documents.
• Opening the office and ensuring general cleanliness.
• Preparing and serving tea.
• Availing drinking water in the meeting rooms and common areas.
• Arranging meeting venues/boardrooms.
• Monitoring and replenishing office supplies (e.g., printing papers, etc.).

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Qualifications, Skills and Experience Required:

For appointment to this grade, a candidate must have: 

• Kenya Certificate of Secondary Education (KCSE) mean Grade D plain or its equivalent qualification; 
• Valid driving license free from any current endorsement(s) for the class(es) of vehicle(s); 
• Passed Suitability Test for Drivers; 
• Valid Certificate of Good Conduct; 
• First-Aid Certificate Course lasting not less than one (1) week from St. John Ambulance or Kenya Institute of Highway and Building Technology (KIHBT) or any other recognized Institution; and 
• At least two (2) years of proven driving experience; and 
• Proficiency in Computer Application. 

Responsibilities:

• Driving vehicle(s) as authorized; 
• Carrying out periodic checks on the assigned vehicle to determine maintenance needs and reporting accordingly and on time; 
• Keeping up-to-date vehicle mileage log and maintaining work tickets for vehicles assigned; 
• Ensuring security and safety for the vehicle on and off the road; 
• Ensuring the safety of the passengers and/or goods therein; 
• Inspecting assigned vehicles and keeping up-to-date insurance documents; 
• Ensuring the assigned vehicle(s) has the necessary tools (toolbox, spotlight, umbrella, fire extinguisher, and an equipped first aid kit); 
• Ensuring that the vehicle is taken for service when due; 
• Adhering to the Traffic Act, and the Authority’s policies and procedures on fleet management; 
• Ensuring that the assigned vehicle(s) is always fuelled in line with the policies and procedures on fleet management; 
• Reporting any incident that involves injury, or damage to any passenger, pedestrian or third-party property immediately, in line with established policies and procedures; and 
• Ensuring cleanliness of the assigned vehicle at all times when in use or otherwise and that the vehicle is in good condition before use. 

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Qualifications, Skills and Experience Required:

For appointment to this grade, a candidate must have: - 

• Kenya Certificate of Secondary Education (KCSE) means Grade D plain or its equivalent qualification; and 
• Proficiency in Computer Application.

Responsibilities:

This is the entry grade for this cadre. An officer at this level will work under the supervision of a senior officer. 

Key Responsibilities:

• Collecting, dispatching mail and running office errands; 
• Distribution of correspondences within the Authority; 
• Opening the office and ensuring general cleanliness; 
• Scanning, photocopying and binding of documents; 
• Retrieval of documents as shall be required and guided; 
• Preparing and serving tea; 
• Availing drinking water in the meeting rooms and common areas; 
• Arranging meeting venues/boardrooms; and 
• Filing documents.