Fresh Jobs at Emerge Egress Consulting

Role Objective:

Our client seeks knowledgeable personnel who is capable of aligning content and posting on various channels as while as managing various platforms whilst engaging with the community. 

Core Duties and Responsibilities

• Ability to engage meaningfully with the community and general community engagement.
• Develop, Manage and Maintain a content publishing schedule, digital marketing campaigns, sales campaigns, competitive efforts, relative to our brand.
• Implementation of social media marketing strategies.
• Market Digitally on all company digital platforms.
• Create and Develop Digital Ads and Graphical images for various platforms.
• Create a powerful marketing platform, online digital and social media space for awareness and to steer sale, improving conversion and attain key performance.
• Create and collaborate on various types of marketing content; content responsibilities include web copy, datasheets, blogs, press releases, video scripts, customer case studies, data collection and analysis.
• Maintain a strong presence on all our social media accounts including Facebook, Twitter, YouTube, Instagram and LinkedIn, Tiktok, Website etc.

Key Competencies

• Excellent multi-tasking skills
• Social Media savvy skills.
• Outstanding communication skills
• Creativity and commercial awareness
• Customer-oriented approach

Job Specifications and Qualifications

• Degree in Fine Arts, Communication, PR, Marketing, IT, Graphical Design or related field.
• At least 3+ years’ experience in a relevant role.
• Proven sales & marketing work experience.
• Graphic Design Skills using various tools is an added advantage.

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Role Objective:

An established hotel seeks a Marketing Manager is responsible for a wide range of duties aimed at increasing the hotel\\\'s brand awareness, driving revenue, and attracting a target market.

Core Duties and Responsibilities

• Creating and executing comprehensive marketing plans aligned with the hotel's business objectives.
• Conducting thorough market research to identify trends, analyze competitor activities, and understand the needs and preferences of potential guests.
• Creating, managing, and tracking the marketing budget, ensuring cost-effectiveness and a strong return on investment (ROI) for all activities.
• Ensuring the hotel's brand identity, messaging, and visual style are consistent across all marketing materials and channels, from the website to social media and printed collateral.
• Managing the creation of engaging content, including photography, videos, written copy, and other promotional materials.
• Building and maintaining relationships with media outlets, influencers, travel agencies, tourism boards, and local businesses to secure positive press and create strategic partnerships. 
• Developing and executing a social media strategy, managing content calendars, engaging with followers, and monitoring performance across platforms like Facebook, Instagram, and LinkedIn.
• Actively monitoring and responding to guest reviews and feedback on platforms like TripAdvisor and Google to maintain a positive online reputation.
• Planning and managing digital advertising campaigns and collaborating with online travel agencies to optimize the hotel\\\'s online presence.
• Managing the hotel\\\'s guest database and executing email marketing campaigns to promote special offers, build customer loyalty, and drive repeat business.
• Collaboration with Sales & Revenue Teams to develop and promote special packages, promotions, and events.
• Identifying, lead generation and targeting new markets and potential clients, and assisting the sales team in securing new business.
• Planning and promoting hotel events, seasonal campaigns, and special promotions to attract new guests and increase revenue.
• Monitoring key marketing performance metrics, such as website traffic, social media engagement, and campaign effectiveness.
• Preparing and presenting regular reports to senior management on marketing performance, budget usage, and ROI, providing insights and recommendations for future strategies.
• Assisting in Recruiting, training, and supervising a marketing team.
• Ensuring clear and effective communication with all hotel departments to align marketing efforts with operational and business goals.

Key Competencies

• Top Notch Marketing skills
• Excellent communication skills
• Strong Digital Marketing skills,
• Market Intelligence
• Business Acumen Skills
• Excellent Customer Service

Job Specifications and Qualifications

• Bachelor’s Degree in Business Administration, Marketing, Communication, or a related field.
• At least 5 years work experience.
• Proven track record.

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Role Objective:

The legal clerk will also be responsible for performing clerical, preparing legal documents, file tracing, and delivering documentation to courts, law firms, relevant legal offices amongst other collaborative duties. A medium sized law firm based in Nairobi seeks to have a motivated legal clerk join their team. 

Core Duties and Responsibilities

• Prepare legal documents.
• Compile legal documentation into files and maintain an organized filing system.
• Compile case materials and write reports.
• Through follow up and updating management on case files for all the departments.
• Documenting hearing dates in litigation matters.
• Facilitating service of legal documents.
• Filing court documents and any other legal documents.
• Organizing the legal department registries.
• Assist paralegals and advocates in locating files and organizing, copying, and maintaining documents.
• Providing any other legal clerical services that may be required.
• Any other related duties as allocated.

Key Competencies

• Proficiency in Microsoft Office Suite
• Comfortable with highly confidential information
• Teamwork
• Strong verbal and written communication skills
• Excellent document management skills.
• Strong research skills.
• Flexible schedule with a commitment to attendance.
• Critical thinker who displays accuracy and attention to detail.
• Ability to work under pressure and meet deadlines.

Job Specifications and Qualifications

• At least a Diploma in Law or Business Administration from a recognized institution.
• Three years of work experience in a law firm.

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Role Objective:

Our Client in Machakos is seeking a Dynamic and Customer Centric Rooms Division Manager is responsible for coordinating and overseeing entire Front Office, Housekeeping and Public Areas activities and ensuring efficient operations with a commitment to excellence while delivering exceptional guest experiences, maintaining high standards and maximizing revenue opportunities within the room division in accordance with the Hotel’s operational requirements.

Core Duties and Responsibilities

• Co-ordinates, directs, coaches and monitors Front Office & Housekeeping resources and activities to achieve goals 
•  Seeks to maximize guest satisfaction levels at all times by developing initiatives and future strategies 
• All department operational tasks are completed with a guest centric approach and to company standards 
• Demonstrates understanding of guests’ present and future needs 
• Provide training, coaching, and professional development opportunities to front office and housekeeping staff, ensuring they have the necessary skills, knowledge, and resources to deliver exceptional service and meet performance standards.
• Develops and implements strategies to minimize staff turnover and increase labour efficiencies 
• Monitors day to day work activities, including roster development and scheduling of general tasks across the department 
• Liaises with HR regarding employee records and employee relations issues 
• Takes responsibilities for all department revenue and expenses and recommends strategies to control costs 
• Monitors seasonal expenditure in line with the budget’s cash flow 
• Lead and manage the front office team, including front desk agents, concierge, and guest services staff, ensuring smooth operations, efficient guest check-in and check-out processes, and exceptional service delivery.
• Oversee the reservation department, ensuring accurate and efficient handling of room reservations, group bookings, and guest inquiries, and implementing strategies to optimize room revenue and occupancy levels.
• Develop and implement guest service initiatives and standards to enhance the overall guest experience, including personalized service, VIP amenities, and special touches that exceed guest expectations.
• Manage the housekeeping department, including room attendants, supervisors, and laundry staff, to ensure cleanliness, hygiene, and maintenance of guest rooms, public areas, and back-of-house facilities.
• Implement and maintain quality assurance standards for guest accommodations, including room cleanliness, maintenance, and amenities, conducting regular inspections and audits to ensure compliance with brand standards and guest satisfaction.
• Develop and implement strategies to maximize room revenue and occupancy levels, including pricing strategies, distribution channel management, and upselling initiatives, to achieve revenue targets and 
• Prepare and manage departmental budgets, including staffing, operating expenses, and capital expenditures, to achieve financial targets and control costs while maintaining service quality and standards.
• Evaluate and implement technology solutions and systems to streamline operations and enhance guest services.
• Ensure compliance with safety and security procedures and regulations, including emergency preparedness, fire safety, and guest security measures, to ensure the safety and well-being of guests and staff.
• Collaborate with other hotel departments, including sales, marketing, food and beverage, and maintenance etc, to coordinate activities, share information, and ensure a seamless guest experience across all areas of the hotel.
• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
• Attends and responds timely to customer service department request.
• Develops close relationships with guests throughout their stay with the aim of gaining their loyalty.
• Must have the ability to anticipate guest needs, change goals and direction quickly and multitask is essential to success in this role.
• Understands the behavior patterns of regular guests and issues instructions to the different teams within the department.
• Communicate effectively and consistently with the other departments and ensures that information circulates smoothly between them.
• Completes daily room inspections to ensure all standards are met and VIP rooms are in pristine condition.
• Ensures the rooms division department adheres to all local authority's guidelines and regulations.
• Takes part in or validates the recruitment of all team members.
• Carries out annual performance appraisals on the people directly under his/her responsibility, sets targets and provides support for career development.
• Offers input to the marketing and commercial action plan for the hotel.
• Carries out occasional checks on cash operations, activity reports etc.
• Checks and analyses the dashboard charts prepared by the Rooms Division Departments.
• Any other duties as assigned.

Key Competencies

• Interpersonal Skills 
• Leadership Skills
• Proactivity and Self Initiative 
• Time Management Skills
• Excellent Communication Skills
• Ability to work under pressure
• Planning/Organising skills
• Professionalism
• High Integrity.
• Keen to details

Job Specifications and Qualifications

• Diploma or Degree in Hospitality, Business Management or related field.
• At least 5 years in a MICE setting as a Room Divisions Manager
• Any other relevant professional certification is an added advantage.

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Role Objective

A leading law firm in Nairobi seeks to add to their team with an individual who is well versed matters Commercial and Conveyancing. 

Core Duties and Responsibilities

• Offer legal advice to clients on the legal processes involved in purchasing & selling of property.
• Conduct due diligence on conveyancing transactions, prepare sale agreements, completion documents and ensure proper registration of documents.
• Prepare property lease agreements & ensure contracts are duly signed as scheduled.
• Liaising with clients and key stakeholders such as the mortgage lenders, Land Registry, Government Departments, estate agents, land valuers and surveyors.
• Assist with due diligence and other intellectual property issues related to contracts, agreements and other transactional matters.
• Enhance the firm’s client base through effective liaison with existing clients.
• Provide Legal opinion on matters relating to property & real estate.
• Drafting Conveyancing documents and Legal documents.
• Sending terms of engagement and estimates of fees and disbursements
• Oversee handling of all client matters before the Lands Registry, Local Authorities and Survey of Kenya & National Lands Commission.
• Liaising with clients and key stakeholders such as the mortgage lenders, estate agents, land valuers.
• Ability to prepare security documents and ensure they are properly executed and properly registered.
• Provide legal opinion, advice on commercial and corporate transactions and matters relating to property & real estate.
• Carrying out the negotiation, drafting and review of commercial contracts, legal documents and ensuring they are duly executed.
• Any other duties as assigned.

Key Competencies

• High Integrity.
• Commercial Acumen skills.
• Excellent writing and report skills.
• Excellent research skills and drafting of legal documents.
• Proactive and aggressive.
• Keen attention to details.
• Excellent Leadership skills.
• Excellent interpersonal skills.
• Ability to multitask.

Job Specifications and Qualifications

• At least one (1) years Post admission experience in a busy law firm.
• An upper 2nd Bachelors of Laws (LLB) degree from a recognized university.
• A valid practicing certificate.

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Role Objective

A prominent medium sized law firm specializing in various practice areas seeks 2 advocates to add to their team.  

Core Duties and Responsibilities

• Provide Legal opinion on matters relating to property & real estate.
• Drafting Conveyancing documents and Legal documents.
• Sending terms of engagement and estimates of fees and disbursements
• Liaising with clients and key stakeholders such as the mortgage lenders, estate agents, land valuers.
• Oversee handling of all client matters before the Lands Registry, Local Authorities and Survey of Kenya & National Lands Commission.
• Provide legal opinion, advice on commercial and corporate transactions and matters relating to property & real estate.
• Carrying out the negotiation, drafting and review of commercial contracts, legal documents and ensuring they are duly executed.
• Offer legal advice to clients on the legal processes involved in purchasing & selling of property.
• Conduct due diligence on conveyancing transactions, prepare sale agreements, completion documents and ensure proper registration of documents.
• Prepare property lease agreements & ensure contracts are duly signed as scheduled.
• Liaising with clients and key stakeholders such as the mortgage lenders, Land Registry, Government Departments, estate agents, land valuers and surveyors.
• Assist with due diligence and other intellectual property issues related to contracts, agreements and other transactional matters.
• Enhance the firm’s client base through effective liaison with existing clients.
• Ability to prepare security documents
• Any other duties as assigned.

Key Competencies

• Ability to manage pressure. Be a person of unquestionable integrity with a high sense of professionalism.
• Excellent interpersonal skills.
• Excellent research skills and drafting of legal documents.
• Excellent writing and report skills.

Job Specifications and Qualifications

• Two (2) years Post admission experience in a busy law firm.
• An upper 2nd Bachelors of Laws (LLB) degree from a recognized university.
• A valid practicing certificate.

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Role Objective:

Our client in hospitality seeks to fill this position with vibrant personnel who is able to run their office operations while undertaking the sales activities. If you are looking for a challenge this one might be for you.

Core Duties and Responsibilities

• Handle and follow up on enquiries via calls, emails and digital platforms.
• Conduct appropriate demonstrations and ensure that clients have a full understanding of our product offering.
• Welcome visitors and direct them to the appropriate department.
• Attending events, tradeshows and making presentations to clients on behalf of the firm in order to increase awareness and generate revenue.
• Generate leads and follow up on prospects.
• Qualify leads and generate quotes or proposals, invoices etc.
• Onboarding new clients, preparation of client service contracts
• Driving brand awareness across various platforms and preparation of reports on analysis, research and reach.
• Coordinating the creation and delivery of marketing materials and content.
• Brainstorm and conceptualize proposals for clients. 
• Keep abreast of competitor activity and market trends. 
• Promoting the company’s existing service offerings and introducing new products and services to the market.
• Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company’s marketing goals. 
• Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities. 
• Ensuring adequate communication with the customers, post-delivery service and resolving and forwarding feedback/complaints. 
• Compiling of individual sales report as per the company requirements.
• Preparing weekly activity reports, petty cash, operation reports as required.
• Liaising with clients, suppliers and other stakeholders as required.
• Ensuring that the office operations and resources are at optimal at all times.
• Any other duties as assigned.

Key Competencies

• Great interpersonal skills.
• Persuasion and Negotiation skills.
• Results Oriented.
• Outstanding written and verbal communication skills.
• Exceptional organizational and time management skills.
• Strong crisis management skills
• High Integrity.

Job Specifications and Qualifications

• Diploma/Bachelor's degree in Communication, Sales & Marketing, Business Administration or a related field.
• At least 2 years’ work experience.
• Proficiency in Microsoft Office Suite

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Role Objective

Our client, a leading hotel is seeking to hire customer centric in order to contribute to a delightful guest experience.

Core Duties and Responsibilities

• Welcome guests and assist with guest queries and requests efficiently with refined hospitality.
• Provide food and beverages promptly and courteously.
• Maintain cleanliness of all work areas and equipment, proper storage and care of.
• Offer menu explanations and suggest pairings of menu items and provide expert recommendations.
• Maintain pristine table setups (cutlery polishing, linen care, floral arrangements)
• Ensure immaculate station upkeep throughout service.
• Coordinate seamlessly with kitchen and bar and other relevant departments
• Assist with guest queries and requests efficiently. 
• Upselling and cross selling while maintaining a high standard of service.
• Billing, present bills to customers and ensure settlement in accordance with the procedures of the hotel.
• Setting up of the restaurant before and after service as per set brand standards.
• Responsible for service of food and beverages as per set brand standards.
• Take orders correctly and ensure efficient service.
• Promote beverage sales.
• Ensure proper sequence of courses or change in accompaniment is clearly communicated to assist kitchen in preparation.
• Ensure prompt table clearance.
• Ensure any complaint is addressed or escalated to the relevant authority.
• Clean and refill cruet and condiment sets.
• Professionally resolve service recoveries when needed.
• Collect feedback to continuously elevate standards.
• Any other duties as delegated.

Job Specifications and Qualifications

• Certificate in Hospitality management, Food and Beverage Service or a related field.
• At least 1 year similar experience in service in a busy high-end restaurant.

    Key Competencies

• Strong interpersonal and communication skills
• Excellent problem-solving abilities.
• Excellent Customer centric skills
• Adaptable to working in various shifts
• Impeccable grooming and professional etiquette.
• Teamwork
• High Integrity

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Role Objective:

The Banqueting Supervisor will play a crucial role in overseeing the successful execution of events, banquets, and functions within the hotel. Responsible for making sure the planned event is delivered flawlessly from start to finish, providing an excellent experience for all guests.

Core Duties and Responsibilities

• Directing, training, and motivating the banquet staff to ensure high standards of service and professionalism.
• Overseeing the setup, service, and breakdown of events according to the Banquet Event Order and client specifications. This includes checking room layout, décor, table settings, and audio-visual equipment.
• Serving as the main point of contact for the client/guest host during the event to quickly address any issues, special requests, or last-minute changes, ensuring guest satisfaction.
• Liaising effectively with other departments, primarily the Culinary team for timing and food presentation and otherrequirements.
• Monitoring staff adherence to health, safety, and sanitation regulations.
• Managing inventory of equipment and supplies, and sometimes assisting with labor cost control and scheduling.
• Plan, organize, and execute Meetings, Incentive, Conferences and Events (MICE) to ensure client satisfaction.
• Supervise and train banquet staff to maintain high service standards.
• Work closely with clients to understand their needs and preferences.
• Ensure all events run smoothly and efficiently, maintaining high standards of cleanliness and safety.
• Handle client inquiries and resolve any issues or complaints promptly.
• Work with various departments to ensure seamless event execution.
• Maintain accurate records of events, inventory, and staff schedules.
• Assist in marketing and promoting banquet services.
• Ensure compliance with health and safety regulations and HACCP

Key Competencies

• Strong leadership and team management skills.
• Top notch communication skills.
• Ability to handle complaints and resolve issues efficiently by critically analyzing the available resources
• High level of accuracy and attention to detail.
• Ability to handle multiple tasks simultaneously in a fast-paced environment
• Flexibility and adaptability

Job Specifications and Qualifications

• Diploma in hospitality management, business administration, or a related field.
• Proven experience as a Banquet Supervisor or similar role for not less than 3 years in a 3-5 star rated hotel.