Fresh Roles at Solvo Global

Key Responsibilities~

• Generate new opportunities through cold calls, emails , and LinkedIn outreach.
• Identify and connect with B2B clients in need of customized signage solutions.
• Manage the full sales cycle~ prospecting, qualification, discovery, proposal, negotiation, and closing.
• Conduct discovery calls to understand client branding and design needs.
• Collaborate with internal design and production teams to create tailored proposals.
• Present solutions and guide clients through the custom project process.

Requirements~

• Advanced English proficiency (B2+/C1), clear and neutral communication.
• 2+ years of experience in outbound sales and full-cycle B2B closing.
• Proven track record of closing deals, not just generating leads.
• Experience in consultative or solution-based sales.

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Position Overview

• We are looking for an experienced Operations Supervisor to lead large teams in a fast-paced BPO Call Center environment. This role is essential to ensure operational excellence across Customer Service and Sales campaigns, drive KPIs, and develop high-performing teams.
• Due to our business operations supporting clients based in the United States, this role requires flexibility to work night shifts aligned with U.S. time zones.

Key Responsibilities

• Supervise and manage large operational teams (agents, team leaders, QA).
• Ensure achievement of operational KPIs (productivity, quality, sales, attendance, SLA adherence).
• Oversee day-to-day call center operations to ensure service continuity and efficiency.
• Drive continuous improvement initiatives across customer service and sales processes.
• Monitor individual and team performance, creating corrective action plans when needed.
• Deliver ongoing coaching, feedback, and performance development.
• Ensure compliance with internal policies, quality standards, and client requirements.
• Prepare and present operational reports to senior management.
• Handle escalations and operational challenges effectively.

Requirements

• 3–5+ years of experience as an Operations Supervisor or similar role in a BPO Call Center.
• Proven experience leading large teams in Customer Service and/or Sales environments.
• Advanced English level (spoken and written) – required.
• Full schedule flexibility, including night shifts, due to U.S.-based clients.
• Availability to work on-site in Nairobi.
• Strong leadership, decision-making, and problem-solving skills.
• Results-oriented mindset with strong analytical abilities.
• Solid understanding of call center metrics (KPIs, SLAs, AHT, CSAT, sales).
• Experience using CRM systems and reporting tools (preferred).

Contract & Employment Terms

• Initial engagement through an Offer Letter.
• Followed by a renewable 1-year contract, based on performance.
• Formal employment in compliance with Kenyan labor law.

Compensation & Benefits

• Competitive salary aligned with the local market.

Statutory benefits as per Kenyan law.

• Career growth opportunities within a growing BPO organization.
• Professional, dynamic, and multicultural work environment.

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About the Role

• Are you competitive, driven, and persistent? This role is for you
• We are looking for high-energy Sales Development Representatives (SDRs) with a growth mindset and strong results orientation to join our expanding sales team
• As an SDR, you will be the first point of contact with potential clients, leading outbound prospecting efforts, generating business opportunities, and building impactful relationships from the very first interaction

Your impact will be directly tied to pipeline growth and revenue generation

What You’ll Be Doing

• Execute a high volume of outbound calls (cold calling)
• Identify, qualify prospects, and uncover real opportunities
• Schedule high-quality meetings for the sales team
• Build strong relationships from the first touchpoint
• Keep accurate and up-to-date records in the CRM
• Meet and exceed activity and conversion KPIs

What We’re Looking For

• 2+ years of sales experience, preferably in:SDR / BDR rolesCall center salesAppointment settingCold callingLead generationHigh-volume outbound environments
• Experience with sales tools such as:SalesforceHubSpotApollo.io (or similar)

Key Competencies

• Resilience and ability to handle rejection
• Results-driven mindset
• Clear, confident, and persuasive communication
• High energy and sense of urgency
• Adaptability in fast-paced environments

Why Join Us?

• Dynamic and international work environment
• Real growth opportunities within sales
• Performance-driven culture
• Continuous training and development
• Direct impact on revenue (and your career growth)

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About the Role

• Solvo Global is looking for a strategic and analytical Lead Generation Specialist to power our Sales Development Representative (SDR) team.
• In this role, you’ll act as a market researcher and data-driven strategist, identifying high-quality leads by analyzing Ideal Customer Profiles (ICP), industry trends, and hiring signals. Your work will directly impact our sales success by delivering actionable, high-intent prospects.
• If you enjoy the hunt for valuable data and thrive on helping sales teams win — this role is for you.

Key Responsibilities

Market Analysis & Targeting

• Conduct deep research across industries to identify best-fit accounts aligned with our ICP.

Strategic Prospecting

• Identify and validate decision-makers using intent data such as hiring trends and growth signals.

Lead Management

• Build and maintain a pipeline of accurate, high-intent leads to support SDR outreach.

Data Enrichment

• Use advanced tools to find verified contact information (emails, direct dials), improving connection rates.

Team & Tool Support

• Become a go-to resource for optimizing the use of sales tools and sharing best practices.

Requirements & Qualifications

Experience

• At least 1 year in lead generation, inside sales, or business development.

Strategic Thinking

• Strong understanding of ICPs and market segmentation.

Analytical Skills

• Ability to identify buying signals from hiring trends, company growth, or industry insights.

Tool Proficiency

• Experience with platforms like Apollo.io, Lusha, or similar sales intelligence tools is highly preferred.

Communication Skills

• Comfortable collaborating with SDR teams and adapting based on feedback.

Technical Aptitude

• Fast learner with the ability to quickly adapt to new tools and technologies.

What We’re Looking For

• A curious, data-driven professional who loves research
• Someone who takes pride in enabling sales success
• A problem-solver who enjoys finding “the needle in the haystack”

Why Join Us?

• At Solvo Global, your work will directly influence revenue generation and sales success. You’ll gain exposure to global markets, cutting-edge tools, and a collaborative sales environment.