Trainee Opportunities at Kempinski Hotels

Key Responsibilities

• Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to:
•  Ensure clients receive treatments according to the spa`s standard operating procedures and policies.
•  Perform spa treatments to a high standard.
•  Maintain hygiene and cleanliness of treatment rooms.
•  Manage levels of professional stock and supplies.
•  Refer and abide by the spas standard operational procedures, policies and form manuals
•  Conduct treatments according to Kempinski the spa menu, standards and outlined protocols
•  Have knowledge of the process, benefit and outcome of all practiced techniques and treatments
•  Have good working knowledge in related treatment products and the ability to be flexible in the same with regards to guests requests
•  Be confident working with and fully understanding the health assessment, able to work with discretion to ensure that any necessary precautions are takenConfirm the scheduled treatment with the guest before starting the treatment
•  Ensure all treatment and preparation areas are set up to standard and any discrepancies have been resolved immediately
•  Ensure treatment room should is in order before welcoming any guest, or handing over to your colleague
•  Ensure products must are in place and refilled as per standard and act on any discrepancies
•  Serve post treatment drinks, having the knowledge of the properties of the refreshment
•  Make product recommendations.
•  Deliver personalized, individual service to all guests in the Spa and Fitness area.
•  Provide instructions and classes for a safe and inspiring fitness practice.
•  Conducting cardio test, health / fitness assessments, and flexibility tests with assigned clients.
•  Creating a workout plan/program with assigned client.

Skills, Knowledge and Expertise

•  No work experience is required
•  Less than one year since completion (2023/2024)
•  Kenyan Citizen
•  Completed coursework (If even if not graduated)
•  Ability to work and communicate in a multinational environment
•  Excellent grooming skills and must be well versed in professional and personal etiquette
•  Good Communication skills
•  Out going with a positive learning attitude

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Key Responsibilities
Under the supervision of the Departmental Trainer and Training Manager, the intern shall learn to:

•  Be knowledgeable of all services and products offered by the hotel.
•  Monitor operating supplies, and equipment and reduce spoilage and wastage successfully.
•  Ensure that the place of work and surrounding area is kept clean and always organized.
•  Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
•  Have the knowledge and understanding to explain and perform upselling of all items offered by the department assigned as well as offering alternatives.
•  Successfully perform opening and closing procedures established for the assigned outlet.
•  Handle guest inquiries courteously and efficiently and report guest complaints and feedback to supervisors.
•  Report guest complaints immediately to the supervisors and ensure followup is performed with the guest.
•  Be knowledgeable about operating the existing POS system based on the trained responsibility level as assigned in the  department.
•  Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
•  Maintain a good rapport and work relations with staff in the assigned department and within the hotel.
•  Attend and contribute to all staff meetings, departmental training and hotelinitiated training scheduled.
•  Carry out scheduled inventories of products and operating equipment.
•  Adhere to the hotel’s policy on fire and safety as well as hygiene regulations including HACCP in addition to other policies and procedures.
•  Ensure flawless service to the highest standards and as required by the department and the hotel.
•  Have a complete understanding of the monthly profit and loss statement of the department.

Skills, Knowledge and Expertise

•  Degree/ Diploma in Food and Beverage service from a recognized learning institution
•  No work experience is required
•  Less than one year since completion (2023/2024)
•  Kenyan Citizen
•  Completed coursework (Even if not graduated)
•  Ability to work and communicate in a multinational environment
•  Excellent grooming skills and must be well versed in professional and personal etiquette
•  Good Communication skills
•  Out going with a positive learning attitude.

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Key Responsibilities

• Under the supervision of the Departmental Trainer and Training Manager, the intern shall learn to:
• Support the Director of Sales, Director of Sales & Marketing and the Sales Managers in their daytoday activities and to assist them in achieving their personal and team objectives.
• Determine and implement the procedures and standards of an effective filing system.
• Maintain and update inventory: control of all gifts and giveaways
• Maintain an uptodate operating manual of the department, incl. policies and procedures, rules and regulations
• Compile monthly reports to be completed by 5th of each month.
• Compile statistics.
• Assist with the coordination of direct mail campaigns on behalf of sales and marketing, labeling, data collection, and distribution of mail items.
• Ensure the efficient liaison between the sales office and other sales offices in sister hotels, including the distribution of our sales correspondence and collateral to other hotels.
• Annual contracting administration for corporate and leisure businesses.
• Ensure that store requisitions are submitted monthly.
• Ensure ordering of business cards.
• Ensure sensible and effective use of the telephone – all incoming calls promptly answered in an agreed manner.
• Ensure that calls are screened and dealt with appropriately.
• All inquiries to be dealt with within 24 hours.
• Assist telesales research of existing/new clients within the guidelines of the Director of Sales & Marketing.
• Sort all incoming mail for the attention of the Director of Sales and Marketing and Sales Department.
• Ensure the strict confidentiality of information passing though the office
• Record minutes of all meetings conducted by the Director of Sales and Marketing and any others as when directed by the Sales and Marketing team from time to time.
• Maintain the highest standards of professionalism, ethics, and attitude toward all hotel guests, clients, and colleagues.
• Coordinate and assist in organising sales trips.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures.
• Understand and strictly adhere to the rules & regulations established in the employee handbook and the hotel’s policy on fire, hygiene, health & safety.
• Ensure that all potential and real hazards are reported and rectified immediately.
• Understand and strictly adhere to the hotel’s employee rules & regulations.
• Perform any other duties as assigned to them by management.

Skills, Knowledge and Expertise

•  Degree/ Diploma in Sales from a recognized learning institution
•  No work experience is required
•  Less than one year since completion (2023/2024)
•  Kenyan Citizen
•  Completed coursework (If even if not graduated)
•  Ability to work and communicate in a multinational environment
•  Excellent grooming skills and must be wellversed in professional and personal etiquette
•  Good Communication skills
•  Outgoing with a positive learning attitude

go to method of application »

Key Responsibilities

• Under the supervision of the Departmental Trainer and Training Manager, the intern shall learn to:
• Manage department contracts and purchasing requests.
• Establish, update and maintain departmental files and records.
• Creates databases, performs data entry, participates in purchasing projects by researching or providing relevant information; prepares reports accurately and within the allowed time frame.
• Authorizes payment for purchases by forwarding receiving documentation.
• Liaison with the accounting department to reconcile invoices and purchase orders.
• Keeps information accessible by sorting and filing documents.
• Provides purchasing planning and control information by collecting, analyzing, and summarizing data and trends.
• To understand and strictly adhere to the Hotel’s Employee rules & regulations.
• To report for duty punctually wearing the correct uniform and name tag at all times.
• Performs any other duties as assigned to him/her by management.

Skills, Knowledge and Expertise

•  Degree/ Diploma in Procurement from a recognized learning institution
•  No work experience is required
•  Less than one year since completion (2023/2024)
•  Kenyan Citizen
•  Completed coursework (If even if not graduated)
•  Ability to work and communicate in a multinational environment
•  Excellent grooming skills and must be wellversed in professional and personal etiquette
•  Good Communication skills
•  Outgoing with a positive learning attitude