Vacancies at Kenya Airways

Brief Description        

• The incumbent will be responsible for managingevery aspect of the employment process, including orientation and induction ofnew staff members. He/She will assist with payroll management, overseeing thehandling of all HR transactions into the HRIS system in a timely and accuratemanner and acts as a steward of the existing data. This position partnersclosely with all levels of the HR team, processing inbound inquiries andtransaction requests in compliance with the company's policies, procedures,applicable regulations, and prevailing labour laws.

Detailed Description        

• Verify and execute all assigned incoming confidential inquiries and requests from internal and external parties and ensuring all required information is accurate and complete for entry into HRIS system.
• Process HR system transactions (i.e., new hires, terminations, position changes, non­employee entries, supervisor changes and generate needed outputs e.g., standardized letters and templates
• Resolve confidential inquiries or transaction requests quickly and efficiently.
• Maintain employee personnel files and documentation for the entire employee life-cycle data components.
• Support the manager in providing documentation to support legal and audit requests, such as employee file records, hiring process information, system data, job orpay history, etc.
• Support the development and implementation of HR initiatives and systems.
• Provide guidance on policies and procedures.
• Create and implement effective onboarding plans.
• Assisting performance management processes.
• Support the management of disciplinary and grievance issues.
• Review employment and working conditions to ensure legal compliance.
• Perform other employee cycle-related duties as assigned.

Job Requirements        

• Bachelor’s Degree in business administration, Social sciences, Human Resources from a reputable Institution.
• Diploma or Higher Diploma in Human Resource Management.
• At least 4 -6 years of Generalist HR experience.
• System experience with HRIS systems including data entry, extracting data, and using MS Office Suite to prepare reports and summaries preferred.

Additional Details        

• Understanding of labor laws and disciplinary procedures.
• Proficient in MS Office.
• Outstanding organizational and time-management abilities
• Excellent communication and interpersonal skills
• Problem-solving and decision-making aptitude
• Strong ethics and reliability
• Data accuracy and completeness.
• Process Improvement
• Self-Drive& Initiative
• Sound collaboration skills and customer centric.

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Brief Description        

• To ensure a cohesive regional outlook, optimize revenue and profitability; motivate team while continuously promoting growth and the company’s image. Developing sales strategy, overseeing marketing initiatives, supporting portfolio growth.

Detailed Description        

• Develop Area sales strategy and oversee its implementation. To develop and implement sales/marketing plans to deliver budget objectives and optimize on resources.
• Responsible for Commercial Managers in Kenya and GSA South Sudan and Somalia.
• To lead, motivate, guide, support, develop the team within the region to enhance productivity and efficiency.
• To achieve, optimize revenue budget target for maximum and sustainable profits.
• To prepare, monitor and control annual regional budget to ensure expenditure is in line with business plan
• To identify and develop new business opportunities (SPAs, Route, BASA, Commercial Agreements, GSAs, lnterline sales etc) for revenue growth.
• Engage Government of Kenya Departments and Ministries for contracting as per Fly Kenya Policy.
• Promote image of company to the market region (Government/Travel Agents/CAA, Trade parties etc) for good relationship and safeguard of company business.
• Manage and sustain high yields from Travel Agents. Develop profitable relationships with portfolio of travel trade suppliers to secure long-term business e.g., TMC Partners
• Mobilize promotion of KQ through IATA/Non-IATA Travel Agents and sustain maximum support to Kenya Airways.
• Apply sales & marketing techniques to generate customer loyalty.
• Attend industry related shows/seminars/exhibitions to ensure Kenya Airways retains high profile with Travel Agents.
• Build and maintain good relationships with colleagues at PW/JM to leverage the strength of the Partnerships/Codeshares.
• Ensure suitably trained/qualified personnel are recruited/retained/developed.
• Responsible for the regular review of all the Tactical Plans for CMs to drive high performance and ensure accountability of KPIs.
• Ensure conformity with all regulatory requirements, organization standards and local procedures.
• Develop and champion a security and safety culture within Sales incompliance with relevant legislative/industry requirements.
• To ensure a healthy working environment in accordance with relevant industry and legislative requirements for personnel working in Sales.
• Routine monitoring Sales activities to ensure audit compliance.
•  Liaise with the relevant authorities, customer airlines and other operationally relevant external parties.
• Any other duties that shall be assigned from time to time.

Job Requirements        

• Bachelor’s Degree in a relevant field or related experience in an aviation role required.
• Progressive Airline experience, Minimum 5 years in sale & marketing or minimum 7 years’ experience in Airline Commercial Environment. – 4 must be in a managerial position.
• IATA Diploma or relevant professional qualification.
• Thorough awareness of Commercial Airline industry dynamics and operational procedures.
• Excellent written and oral communication skills
• Computer Proficient MS Office (Outlook, PowerPoint, MS Word, Excel)
• Experienced delivery of service in demanding airline sales/aviation environment
• Execution Excellence -Focus on achieving results. Change adaptability and comfortable with working with ambiguity.
• Excellent Communication, Interpersonal, Presentation and Negotiation skills.
• Strong organizational, planning, and analytical skills.
• Experienced in planning and managing human and material resources. Must be a good people manager.
• Clean Driving License

Additional Details        

• High integrity with high influencing skills.
• Stamina, drive, self-motivation and a passion for Kenya Airways and customer service
• Self-confident, Decisive, and results-orientated
• Good PR, Diplomacy, and empathy.
• Ability to work under pressure and embrace challenges.
• Flexible, Proactive, and innovative.
• Analytical with ability to prioritize.
• Able to work independently and as part of a team/Team player

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Brief Description        

• This job exists to guard and maintain the KQ brand Integrity, drive Customer Preference and loyalty to grow brand love, analyze markets and propose strategies; implement those strategies through market research, product development and advertising while at the same time involving KQ in sustainable community development within the KQ network. This role is also responsible for developing and implementing corporate marketing strategies that focus on demand and lead generation Globally. You will drive customer preference and loyalty to KQ brand by analyzing, proposing and implementing relevant marketing growth strategies within the assigned globally through online and offline marketing. Your product portfolio includes the full range of the KQ Brand and sub brands(KQ Pride, KQ Maintenance & Engineering, KQ holidays, KQ Charters among the others).

Detailed Description        
Products:

• Guides Brand application across the product range with clear support for IFE, Catering, Fleet and Duty free. Recommend the nature and scope of present and future product lines by reviewing product specifications and requirements, appraising new product ideas and/or product or packaging changes.
• Assesses market competition by comparing the company's product to competitors' products.
• Obtains product market share by working with the Head of Marketing to develop product communication strategies.
• Manages and executes new route launches by developing time-integrated plans with sales, advertising, and production.
• Work with the Company’s senior leadership and product/service management teams to define, launch and drive Kenya Airways’ next generation product solutions targeting various consumer segments Safety, Quality & Environment:
• Promote and embrace a positive safety culture, healthy, secure and cost-effective operations for Kenya Airways and ensure compliance with the relevant industry /legislative requirements and company procedures.
• Identify and report hazards, near misses, incidents and accidents.

 Corporate Marketing:

• Lead the development and implementation of marketing plans aligned to the assigned regions objectives, providing inputs and local insights to ensure relevance to market context and working with regional stakeholders (General managers, PRM, digital commerce).
• Drive promotional activities through an IMC approach to achieve laid out objectives.
• Plan and propose efficient media channels and buys (both offline and online) to achieve required efficiencies and reach for the assigned region.
• Work with research to plan and monitor campaign and channel performance with the aid of tracking tools and propose relevant actions to ensure assigned objectives are met.
• Provide regional sales with aids and tool kits to effectively market KQ brand within the assigned region.  Ensure optimal exposure of direct first is established as the preferred channel in the assigned region.
• Ensure effective cross selling of other KQ products within campaigns, in the assigned region.
• Monitor day to day in market campaigns in the assigned region, ensuring the team is aligned with the brand guidelines, processes, timelines and provides regular tracking and reporting.

Budgetary control:

• Develop annual global Brand & Sustainability Cost Centre budgets.
• Monitor and control the individual cost center budget.
• Seek partnerships that will ensure efficient budgetary utilization.
• Prepare and implement brand/advertising budgets as well as monitor to ensure expenditure is in line with the company business plan.

Job Requirements        

• University graduate preferably in Marketing or relevant business related degree.
• 8 years’ experience in a dynamic Market environment minimum 3 of which should be in a leadership marketing and brand position.
• Postgraduate Diploma in Marketing.
• Membership/Certification– Relevant marketing bodies.
• Experience in handling this vast market is an added advantage.

Additional Details        

• Excellent negotiation, communication interpersonal and people skills
• Excellent organizational, planning and analytical skills
• Good knowledge of marketing operating environment
• Good knowledge of international parameters affecting marketing
• Strong proficiency in use of IT