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Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Ban...
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Job Purpose
Assist in underwriting and risk assessment within the set standards of service to ensure quality and timely service.
Key responsibilities
Corporate Business
- Review all applications for insurance – determine the profiles of risks presented to the company for insurance and assess their acceptability or otherwise;
- Prepare quotations as per authority matrix;
- Custodian of underwriting documents e.g. Motor certificates;
- Conduct Risk surveys for small risks as per authority matrix;
- Prepare and issue certificates and cover notes where necessary;
- Ensure timely preparation and dispatch of policy documents including valuation reports, debit, credit notes & endorsements and authorising them within agreed and set authority limits;
- Implement credit control policy and ensure that premiums are debited and collected as required;
- Ensure receipting of premium collections, daily banking as well as preparation of premium reports for all lines of business as applicable
- Assess the loss ratios and ensure that only quality business is invited for renewal;
- Review and communicate renewal terms, ensure renewal notices go out on time and follow up renewals to ensure high retention rate;
Retail Business
- Conduct 1st level underwriting of new business /by carrying out completeness and accuracy checks to ensure data was captured accurately in the application and systems;
- Scanning and indexing of application forms;
- Receipting (cheques/standing orders/check offs) and posting payments in Igas;
- Preparing daily Igas premium report;
- Advise Policy Administration on dishonoured cheques and write letters to customers regarding the same;
- Processing refunds/cancelled policies/deductions after maturity, claims and surrenders;
- Forward issued applications to registry;
Knowledge, Experience, and Qualifications
- Bachelor’s degree (insurance option preferred)
- At least one year experience in the insurance industry
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Job Purpose
Responsible for delivering an exceptional customer experience at the Britam branch level and putting the needs of every customer at the heart of every decision-making process.
Key responsibilities
- Implement the customer experience strategy in the respective branch
- Investigate and respond to all customer enquiries promptly at the branch level
- Escalate complex queries to the appropriate functional area
- Maintain regular internal (to staff) and external (to customers) communication on Customer Service matters.
- Investigate and respond to all customer inquiries promptly.
- Carry out customer and product-related document processing
- Respond to customer queries in a professional manner
- Make customers’ experiences better by ensuring customer satisfaction
- Ensure high standards of Customer Service are maintained in all at the branch level
Knowledge, experience and qualifications required
- Bachelor’s degree in a business related field
- At least 2- 4 years’ experience in a similar position
Technical/ Functional competencies
- Knowledge of insurance concepts
- Knowledge of underwriting processes and procedures
- Technical competence in underwriting insurance risks
- Knowledge of insurance regulatory requirements
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Job Purpose:
Undertake pension administration activities to support the achievement of the business unit plan.
Key responsibilities
- Data cleaning and verification for new schemes loading and monthly updates
- Administering and management of the Managed Retirement Funds [MRF]
- Constantly liaising with service providers such as scheme custodians, Finance department, and investment managers to ensure that set timelines are achieved in relation to compensation of member benefits,
- Carrying out statutory compliance of pension schemes with both the Retirement Benefits Authority (RBA) and Kenya Revenue Authority (KRA)
- Maintaining records of contributing members, deferred and current pensioners, provision of annual statements, registration of Scheme with Retirement Benefits Authority (RBA) and Income Tax (KRA)
- Process withdrawals on the Administration system (Fund Master)
- Data cleaning and verification for new schemes loading and monthly updates
Knowledge, experience and qualifications required
- Bachelor’s Degree in business-related field
- At least one year experience in a similar position 2-4 years’ relevant experience in the insurance industry
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Job Purpose:
The role holder will be responsible for leading and managing bank partners’ relationships to ensure that the company achieves its corporate goals in terms of growth, profitability, and customer services. Implement sales plans/actions and identify sales opportunities.
Key responsibilities
Sales Management
- Clearly understands sales targets set, influences, and drives the achievement of Bancassurance sales through bank partners.
- Ensures Britam Products cross-selling takes place in new and existing business across all bank partners.
- Plans and executes exciting and innovative sales tactics.
- Identifies gaps/anomalies and develops ideas to rectify and improve performance by way of monitoring bank premium performance in line with setting out targets.
- Assists in the development and repositioning of new product initiatives.
- Provides timeous feedback to the pro-active teams on queries/complaints and sales statistics.
- Advises and shares best practices, tactics, and action plans with bank partners to close sales gaps.
- Acquire and retain profitable businesses in line with acceptable loss ratios.
- Provide quotations as and when required by intermediaries within set-out time frames.
- Ensure premium payment for all closed sales is within the company’s set debtor’s days.
- Adhere to regulatory/ compliance and internal procedures in regard to bancassurance businesses.
Relationship building
- Builds maintain and sustain business relationships with heads of bancassurance/Business development officers and Direct Sales teams.
- Active management of relationships with all bank partners to ensure the smooth running of the distribution channels in delivering targets.
- Integrate well with all members of the team into a harmonious unit committed to the team
- vision and direction within the team (Intra-team). Encourages, clarifies, and shows the team
- how to reach common and shared goals (work is done in team context).
- Takes personal responsibility for coaching and mentoring others.
- Receptive to constructive criticism, feedback, and ideas from business partners, colleagues, and subordinates.
- Applies knowledge, resources, and experience to resolve problems.
Training
- Ensures competency-based training on products to our mutual bank partners (Across all lines of businesses) takes place as and when required
Knowledge, experience and qualifications required
- Bachelor's degree in a business-related degree
- At least 3-5 years experience in a similar position
- AIIK
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Job Purpose:
Growth of IFA business to meet set annual premium targets
Key responsibilities
- Secure new business through intermediaries
- Retain existing business as per set objectives
- Maintain excellent customer service to intermediaries and clients
- Service existing business and resolve customer complaints
- Follow up on renewals for general insurance business
- Forward proposal forms to underwriting department
- Follow up premium collections
- Prepare weekly and daily reports as required
- Undertake initial underwriting in accordance with set guidelines to ensure sound acceptance of risk
- Respond to customer and client enquiries
- Follow up on commissions and claims issues emanating from intermediaries
- Recruitment of intermediaries as per set objectives
- Conversion of FA’s in branches to ensure all are placing general insurance business
- Continuous execution of initiatives and strategies per branch to ensure meeting of set objectives and reviewing them where need be.
- Training of intermediaries on general insurance products and submitting training schedules to supervisors.
- Use authorised incentive scheme to bring in new business through training intermediaries on the same and marketing it.
- Creating strategic partnerships with intermediaries for maximum business support.
- Sharing of market intelligence with supervisor
- Work closely with underwriter and branch manager to achieve set objectives
Knowledge, experience and qualifications required
- Bachelors’ degree in a business related field
- Professional qualification in Insurance (ACII, IIK)
- 2-4 year’s relevant experience in the insurance industry
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Job Purpose:
Receive, resolve and escalate intermediaries requests within approved standards
Key Responsibilities
- Provide information and a premium service to Britam Intermediaries, on products and services while delivering high-quality service.
- Raise service requests within the CRM system and ensure resolution.
- Review all applications for insurance – determine the profiles of risks presented to the company for insurance and assess their acceptability or otherwise.
- Prepare quotations as per authority matrix;
- Conduct Risk surveys for small risks as per authority matrix;
- Prepare & issue certificates and cover notes within the approved standards.
- Ensure timely preparation and issuance of policy documents including valuation reports, debit & credit notes & endorsements and authorizing within approved authority limits.
- Implement credit control policy and ensure that premiums are debited and collected as required and exception approved by advised approvers.
- Sales Agents Portfolio Management.(Recommend this moves to commercial)
- Payment and management of Cashier Bonds
- Portfolio generation
- Debit & Policy Transfers
- Compliance Management & Licensing
- COP Registration
- COP Payment
- COP Recovery Management and Advising payroll
- Provisional Licenses
- IRA Licensing
- Report generation and circulation
- Schedule preparation
- Effecting Recruitment, Terminations, and Reinstating
- Sales Agent Data Management:
- Bio Data,
- File management in DMS
- Registry Management and other Sales Agent related data
- Updating the HCM
- Staff Change:
- Agent Creation of new Sales Agent’s in the system
- Log Sales Agent details into ICT helpdesk for creations in other Britam systems.
- Processing Files in DMS; Verifying requirements and Compliance
- Advising payroll
- Staff Change report
- COP and Sales Agent facilitation loans account reconciliations
- Management of Unit Manager recruitment and onboarding processes
- Compiling of Sales Agent Data on Group Life and Last expense received from the branch and communicating the same to Group life department
- Management of Merchandise shop
Knowledge, experience and qualifications required
- Bachelor’s degree (insurance option preferred)
- At least Three year experience in the insurance industry
- Progress towards attaining professional qualification in Insurance (ACII, AIIK, FLMI)
- Experience in customer service
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Job Purpose:
Assist in posting collected premiums in a timely and accurate manner and maintain data integrity of the system by ensuring accurate and timely processing of premiums in the system targets
Key responsibilities
- Assist in processing and posting of premiums
- Assist in processing refunds for all unexpected but received premiums
- Updating databases for premium collections on direct debits and automated check-offs
- Processing refunds for all unexpected but received premiums.
- Updating databases for premium collections automated check-offs
Knowledge, experience and qualifications required
- Bachelor’s Degree in a business related field.
- At least 1 year experience in a similar position
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Job Purpose:
The job holder will be to drive an increase in the number of Retail customers, Retail sales and drive retention among Retail customers using Retail products.
Key responsibilities
- Mandate to drive top-line growth in Sales to Retail Customers
- Coordinate sales of Retail products across channels to ensure consistent customer experience
- Drive progress towards Retail's goal to increase total number of customers via it’s products
- Coordinate with Retail Heads of Sales on sales strategies
Key Performance Measures
- Increase in number of Retail customers
- Increase in total sales to Retail customers
- Retention among Retail customers using General Insurance products
Knowledge, experience and qualifications required
- Bachelor of Commerce degree (marketing or Insurance option preferred)
- Professional qualification in Insurance (ACII, FLMI or IIK)
- 7 - 10 years sales management experience in the financial services sector 3 - 4 of which must be in a management position
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Job Purpose:
To provide actuarial support to the assigned LOB and participate in overall risk management for the company
Key responsibilities
- Select appropriate reserve calculation method and calculate reserves
- Provide analysis to support the renegotiation of the existing contracts
- Provide input in product development for the LOB
- Product pricing and setup in the actuarial pricing and valuation system
- Review and monitor experience on all products to inform decision making including profit testing of existing products
- Provide comprehensive actuarial reports to the business each quarter and highlight key issues on an ongoing basis including solvency and capital monitoring
- Address all areas raised by the IRA in their risk inspection and continue to highlight emerging risks
Knowledge, experience and qualifications required
- University Degree in actuarial science, statistics, engineering, mathematics, physics, economics or related field with strong emphasis on mathematical proficiency
- 2-4 years’ experience in a similar position
- Progress in Institute of Actuaries examinations (9 papers)
go to method of application »
Job Purpose:
To provide actuarial support to the assigned LOB and participate in overall risk management for the company
Key responsibilities
- Select appropriate reserve calculation method and calculate reserves
- Provide analysis to support the renegotiation of the existing contracts
- Provide input in product development for the LOB
- Product pricing and setup in the actuarial pricing and valuation system
- Review and monitor experience on all products to inform decision making including profit testing of existing products
- Provide comprehensive actuarial reports to the business each quarter and highlight key issues on an ongoing basis including solvency and capital monitoring
- Address all areas raised by the IRA in their risk inspection and continue to highlight emerging risks
Knowledge, experience and qualifications required
- University Degree in actuarial science, statistics, engineering, mathematics, physics, economics or related field with strong emphasis on mathematical proficiency
- 2-4 years’ experience in a similar position
- Progress in Institute of Actuaries examinations (9 papers)
Method of Application
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