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The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
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Be an ambassador of the brand and your hotel as Executive Assistant Manager in charge of operations/Hotel Manager , where you will provide leadership and strategic planning tdevelop all departments in support of our service culture, maximized operations and guest satisfaction.
What is in it for you:
Colleague benefit card offering discounts at Accor worldwide. Personalized development opportunities across Accor's extensive brand portfolio.
Corporate Social Responsibility activities including Planet 21.
You will be responsible for:
- Consistently offer professional, friendly and engaging service.
- Support the General Manager in the overall management and strategic direction of the hotel.
- Oversee all operational functions of the hotel.
- Building your team
- Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations with policy and procedural implementation.
- Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, marketing and sales Plan and Capital Budget.
- Ensure the monthly financial outlooks are on time, on target and accurate.
- Ensure full compliance thotel operating controls.
- Actively involved in the recruitment process of leadership positions within the operating departments
- Follow and monitor policies, procedures, and service standards.
Your experience and skills include:
- Minimum of 7 years hospitality experience with 5 years experience at the Executive Committee level
- Extensive hotel operations experience required
- Demonstrated knowledge of budget planning and financial controls
- Computer literate in Microsoft Windows applications required
- Strong interpersonal and problem solving abilities
- Highly responsible and reliable
- Ability twork well under pressure in a fast-paced environment
- Ability twork cohesively as apart of a team.
- Proven record tcoordinate multiple departments
- Clear working knowledge of budget planning and execution
- Exceptional interpersonal and guest relations skills
- Proven team-builder with outstanding coaching skills
- Clearly demonstrated ability tbe innovative, creative, and able tthink outside the box
- Ability tmotivate developing leaders tact as entrepreneurs while innovating guest-oriented solutions creatively and profitably
- Diploma/degree in Hospitality Management or University equivalent
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We are looking for a dynamic, forward-thinking and pro-active Front Office Manager of Front Office responsible for both strategic and operational requirement of the function. This is a fantastic opportunity to further develop competencies and learning in many areas and functions within Front Office. Be part of a team focussed on driving successful business results.
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning opportunities through our Academies and the opportunity to earn qualifications while at work.
- Opportunity to develop your talent and grow within your property and across the world.
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21.
What you will be doing:
- To ensure that customer complaints are addressed as soon as they are mentioned.
- To ensure that services offered is consistent and excellent
- To ensure that guest feedback are well recorded in the handover diary.
- To ensure that proper follow up is done for all guest complains within 10mins
- Review guest feedback forms each morning
- To respond to guest’s special requests, needs, problems, issues to all departments and concerns to ensure optimal level of guest satisfaction and repeat business
- To provide constant feedback to management on all junior team members performance
- To ensure the team is multi skilled Keeps track of the standard of services delivered, based on guest comments and quality audits
- Is actively involved in the local area to keep up-to-date with specific issues and needs
- Tracks developments in competitor hotels
- Maintains excellent relations with suppliers
- Ensures quality of service and the fulfilment of the brand's quality promise
- To ensure the dress code is maintained by the departmental staff
- To ensure that the forecast is prepared and communicated on a daily, weekly, monthly and yearly
- To ensure that professional relationship with repeat guest is maintained
- To ensure the SOP manual is up to date and well communicated to the team
- To ensure the departmental expenses are well controlled
- To ensure the department is run within the budget
- To monitor the departmental Profit and Loss and integrate when overspend
- To observe all health and safety and Fire Regulations
- To prepare the departmental Standard operating procedures
- To ensure that all hotel policies are adhered to
- To ensure job specification and job descriptions for all team members
- To keep a record of staff logging in and out, public holidays, sickness and leave records while keeping a detail of any trends and report any discrepancy to the HR Manager
- To ensure that every team member does training for not less than 7 times a year as per the HR calendar
- To ensure that induction is done as per the ibis styles Standards
- To ensure that confirmation after probation is done in a timely manner
- To do a departmental annual appraisal
- Train, motivate, supervise, coach, develop, empower and guide the team
- To provide constant feedback to management on all junior team members performance
- To ensure the team is multi skilled
- Keeps track of the standard of services delivered, based on guest comments and quality audits
- Is actively involved in the local area to keep up-to-date with specific issues and needs
- Tracks developments in competitor hotels
- Maintains excellent relations with suppliers
- Ensures quality of service and the fulfilment of the brand's quality promise
- Keeps track of the standard of services delivered, based on guest comments and quality audits
- Is actively involved in the local area to keep up-to-date with specific issues and needs
- Tracks developments in competitor hotels
- Maintains excellent relations with suppliers
- To ensure that customer complaints are addressed as soon as they are mentioned.
- Ensures quality of service and the fulfilment of the brand's quality promise
Your experience and skills include:
- Bachelors/Diploma Holder in Hotel and Institution Management or Qualified Certificate Holder /any related qualifications.
- Minimum of 5 years’ experience working as an Assistant Office Manager
- Fluency in English
- Proficiency in Microsoft Office Software: Word and Excel
- Proficiency in SAN and OPERA systems
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We are looking for a dynamic, forward-thinking and proactive Senior Chef De Partie responsible for assisting the Executive Sous Chef and Sous Chef in managing the culinary operation and ensuring that all culinary and stewarding activities are completely aligned with the local and international safety and HACCP regulations as well as values and strategy of the Hotel.
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Reporting to the Sous Chef responsibilities and essential job functions of a Senior CDP include but are not limited to the following:
- Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
- Ensure the consistency in the preparation of all food items for a la carte and/or buffet menus according to hotel recipes and standards
- Actively share ideas, opinions and suggestions in daily shift briefings
- Ensure all kitchen Colleagues are aware of standards and expectations
- Liaise daily with Outlet Chefs to keep open lines of communication regarding guest feedback
- Continually strive to improve food preparation and presentations
- Maintain proper rotation of product in all chillers to minimize wastage/spoilage
- Have full knowledge of all menu items, daily features and promotions
- Ensure the cleanliness and maintenance of all work areas, utensils, and equipment
- Follow kitchen policies, procedures and service standards
- Follow all safety and sanitation policies when handling food and beverage
Your experience and skills include:
You are a proactive, energetic individual with strong management and technical capabilities. With an avid interest in the latest trend and developments, you are not afraid to challenge the status quo. We give you the opportunity to reach your goals and be at your personal best.
While we hire for talent and train the skills, it helps if you have:
- Previous experience in the Culinary field required
- Journeyman’s papers or international equivalent an asset
- Diploma Certification in a Culinary discipline an asset
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
go to method of application »
We are looking for a dynamic, forward-thinking and proactive Commis Chef responsible for assisting the Executive Sous Chef and Sous Chef in managing the culinary operation and ensuring that all culinary and stewarding activities are completely aligned with the local and international safety and HACCP regulations as well as values and strategy of the Hotel.
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Reporting to the Sous Chef responsibilities and essential job functions of a Commis Chef include but are not limited to the following:
- Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
- Ensure the consistency in the preparation of all food items for a la carte and/or buffet menus according to hotel recipes and standards
- Actively share ideas, opinions and suggestions in daily shift briefings
- Ensure all kitchen Colleagues are aware of standards and expectations
- Liaise daily with Outlet Chefs to keep open lines of communication regarding guest feedback
- Continually strive to improve food preparation and presentations
- Maintain proper rotation of product in all chillers to minimize wastage/spoilage
- Have full knowledge of all menu items, daily features and promotions
- Ensure the cleanliness and maintenance of all work areas, utensils, and equipment
- Follow kitchen policies, procedures and service standards
- Follow all safety and sanitation policies when handling food and beverage
Your experience and skills include:
You are a proactive, energetic individual with strong management and technical capabilities. With an avid interest in the latest trend and developments, you are not afraid to challenge the status quo.
We give you the opportunity to reach your goals and be at your personal best.
While we hire for talent and train the skills, it helps if you have:
- Previous experience in the Culinary field required
- Journeyman’s papers or international equivalent an asset
- Diploma Certification in a Culinary discipline an asset
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
Method of Application
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