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I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.
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REF: DL/5/2018
Job Summary
The role holder will be responsible for partnering with the Digital Manager and digital leadership team to develop effective product strategies, visions and execution plans. The incumbent mission will be to shape and deliver digital solutions that transform customer experiences for the bank
Job Responsibilities
- Driving end-to-end user experience design, including discovery, ideation, conception, detailed design, prototypes and validation across multiple products and areas
- Working across multiple cross-functional product teams, to create and influence the creation of elegant user experience to create business impact (e.g., customer, employee and advisor engagement /productivity)
- Working closely with digital factory executives, Product Leads, Product Managers, Engineering Leads along with marketing and business stakeholders to design and deliver user-centric experiences.
- Leading a team of UX/UI Designers in leveraging creative and holistic thinking to providing an engaging and intuitive user experiences for digital products.
- Mentoring designers within the UX/UI team, assisting them in setting and achieving satisfying career goals
- Growing the organizational design capabilities through introducing design thinking across the organization and recruiting and hiring new designers.
- Implementing a culture and principles within the team that prioritize inclusion, innovation and teamwork, while setting new standards in executional and operational excellence.
- Leading user research, persona development, usability testing, contextual inquiry, and task analysis.
- Championing user-centered design practices when solving design requests and challenges.
- Constantly monitoring analytics, customer feedback, digital banking leaders and best practices in order to practice insight-driven optimization and innovation.
- Collaboratively working with Product Leads, Product Managers to understand their digital product roadmaps and requirements and ensuring UX is tightly integrated into the roadmaps.
- Ensuring that there is a strategic UX vision for the organization, which will be actualized over time through evolutionary, iterative updates.
- Working with cross-functional product development teams to build designs that meet those requirements – including design specification documents, user flows, wireframes, prototypes, etc.
- Developing, communicating and enforcing a Design System which incorporates user experience and user interface guidelines for each of our digital solutions.
Qualifications
- Extensive design experience (6+) in a digital product environment
- Bachelor’s degree in Design or equivalent area
- Experience with designing quality consumer products, as well as enabling business capability and objectives through technology
- Entrepreneurial self-starter who is self-motivated, but also a team player with a professional presence
- Experience with conducting user research, usability testing, A/B testing, interface design, rapid prototyping, agile product development
Knowledge
- Knowledge of Agile software development process
- Fluent in English
- Well rounded user-centred design portfolio that spans some combination of web, mobile, tablet, TV, and wearables.
- Graphical and visual design skills, including hands on experience with diverse set of software such as Sketch app, Adobe suite, OmniGraffle, Balsamiq, Axure, Invision, Framer or other tools for graphic design, visual design and prototyping
Personal Characteristics
- Independent, trustworthy and charismatic with absolute integrity.
- Good measure of creativity, social competence and ability to work in a team
- Entrepreneurial and proactive management skills and a “can do attitude”
- High energy levels, stress resistance and cultural openness will be therefore highly valued
- Strong communication skills in dealing with leadership, key clients, business partners and teams
go to method of application »
Ref: PO/5/2018
Job Summary
The role holder will be responsible for end-to-end digital product decisions and outcomes related to one or more digital solutions, with a mission to shape and implement solutions that transform customer, business partners and employee experiences.
Job Responsibilities
- Enabling strategy by collecting ideas and implementing digital solutions
- As part of a cross-functional team owning and co-creating user-centric digital solutions to deliver business impact
- Representing the voice of the customer with respect to digital product features
- Grooming best-in-class product features with detailed analysis of impact vs value
- Owning the creation and prioritization of the digital product backlog for specific digital solutions
- Shaping and owning the digital product road-map and vision
- Working within a cross-functional team to clarify requirements and delivery expectations with business stakeholders
- Assisting teams rapidly deliver digital solutions that adds value to the organization
Qualifications
- At least 2-3 years of strong experience in owning and delivering digital solutions
- Relevant business / computer science degree or relevant experience
- Certified Scrum product owner is a plus
Knowledge
- Knowledge of Agile values, principles and practices
- Knowledge of banking
- Understanding of customer journeys and customer experience, with particular reference to digital, design and services in client industry
Personal Characteristics
- Independent, trustworthy and charismatic with absolute integrity.
- Good measure of creativity, social competence and ability to work in a team
- Entrepreneurial and a “can do attitude”
- High energy levels, stress resistance and cultural openness will be therefore highly valued
go to method of application »
Ref: QA/5/2018
Job Summary
The role holder will be responsible for testing software and makes sure that the software produced is of good Quality
Job Responsibilities
- Ensuring that quality is built throughout delivery, from story to the grooming stage all the way through to completion (as opposed to ‘after’ development)
- Contributing to story preparation (acceptance criteria, authentication, authorization, data integrity, and user flow), test data preparation, multi-platform testing and exploratory testing
- Ensuring that the software meets the acceptance criteria on all devices and platforms
- Automating tests using tools that execute against multiple browsers and platforms
- Ensuring that new stories delivered do not break existing stories. This will be achieved through writing automated functional tests which will be executed regularly and ensuring that the software behaves as expected and that new functionality does not break previously delivered and working software
Qualifications
- Bachelor’s degree required
- 5+years working as an QA/Tester in an Agile software project
- knowledge of various technology stacks and detail-orientated and focused
- A track record of having strong testing and debugging abilities
- Be able to work in a collaborative and flexible manner
Knowledge
- Ability to create automated functional tests
- Ability to contribute to story preparation and acceptance
- Ability to create test data
- Ability to perform exploratory testing
- Ability to ensure robustness of the application
Personal Characteristics
- Independent, trustworthy and charismatic with absolute integrity.
- Good measure of creativity, social competence and ability to work in a team
- Entrepreneurial and a “can do attitude”
- High energy levels, stress resistance and cultural openness will be therefore highly valued
go to method of application »
Ref: DM/04/2018
The position holder will be responsible for building a digital unit that will lead the cultural and technical transformation of the bank. This will entail:
Designing and delivering customer journeys to improve the customer and business experience
Customer attraction through the digital platform and creating opportunities to increase revenues
Working in liaison with Heads of department to transfer skills into the broader organization.
Job Responsibilities
- Guaranteeing consistent delivery of across all digital solutions developed to ensure high quality customer experience
- Ensuing all digital projects have clearly defined metrics to evaluate success and continuous measurable improvement
- Working closely with management to identify and prioritize potential digital projects
- Serving as a thought leader and trusted partner to the CEO and other heads in helping them transfer agile digital ways of working with their respective teams.
Potential partnerships
- Keeping track of key developments in the digital space across all industries to continually identify new ideas, tools and trends that could provide opportunities for new developments
- Identifying potential digital startups and companies in the market for partnerships with digital unit
Innovation & Knowledge
- Budgeting for and enabling teams to experiment and build proof of concepts and projects to generate product ideas.
- Leading by example for teams to create knowledge repositories and external publications of innovative and success stories from organization
Qualifications
- A good academic background and a deep experience in digital solutions or digital marketing in a B2C company
- Experience developing and implementing digital strategy in an Agile approach
- Successfully demonstrated analytical and conceptual knowledge and a highly efficient and structured work method
- Entrepreneurial with a track record of thinking differently
- Dynamic, mature and highly collaborative
- Good network within the local and global digital community by participating/speaking in meet-ups, conferences, Hackathons & similar other external digital events
- Graduate / advanced degree in computer engineering or equivalent degree. Management studies is a plus.
Competences
Functional Abilities
- Building a coherent digital strategy and successfully delivering a pipeline of value-creating innovation.
- Strong technological knowledge, covering API architecture, next generation computing, big data analytics.
- Experience in working with various departments within the organization to develop internal projects to optimize productivity or process using data.
- Ability to coach Product Owners to develop new creative concepts and then take them from discovery phase through to delivery
Customer focus
- Ability to coach Product owner and Squad teams to think as a customer, to anticipate new customer needs and to further develop the range of services to the mutual benefit of both
- Experience in use of analytics tools to generate customer insights.
- Ability to translate needs into digital strategies and successfully implement and optimize them.
- Ability to anticipate changing client organization needs, including the expectations of partners.
Leadership skills
- High level of personal maturity and natural influence
- Good standing and assertiveness, with excellent team work attitude, with proven ability to influence and coordinate team beyond his/her own department
- Experience in building and managing successful teams that work well together, particularly cross-functionally.
- Proven determination, ability to show persuasiveness and leadership in difficult situations
- Ability to deal with quick decision making processes in complex organizations
- Strong communication skills in dealing with leadership, key clients, business partners and teams
Personal Characteristics
- Independent, trustworthy and charismatic with absolute integrity.
- Good measure of creativity, social competence and ability to work on a team
- Entrepreneurial and proactive management skills and a “can do attitude”
- High energy levels, stress resistance and cultural openness will be therefore highly valued
go to method of application »
REF: EL/5/2018
Job Summary
The role holder will be responsible for building, fostering and maintaining leading edge engineering practices
Job Responsibilities
- Promoting and maintaining engineering best practices such as test driven development and continuous integration and delivery
- Working with technical leads on architecture and technology
- Coaching technical leads and providing ad-hoc problem solving support, including hands-on pairing when needed
- Collaborating with and supporting technical leads to ensure high quality code across the teams
- Facilitating and delivering training and knowledge sharing sessions for engineers
- Working together with technical leads and supporting the engineers for all people related matters
- Communicating with internal stakeholders regarding all engineering related principles and practices
- Building organization’s brand in the technology community
Qualifications
- 8+ years of software development experience (including architecture)
- 2-3 years leadership and coaching experience
- Experience in enterprise integration
- Relevant business / computer science degree or relevant experience
Knowledge
- Expert understanding of various software languages and frameworks
- Extensive knowledge of Agile software development practices (such as TDD, CI and CD)
- Familiarity with information security vulnerabilities and risk management
Personal Characteristics
- Independent, trustworthy and charismatic with absolute integrity.
- Good measure of creativity, social competence and ability to work in a team
- Entrepreneurial and proactive management skills and a “can do attitude”
- High energy levels, stress resistance and cultural openness will be therefore highly valued
- Strong communication skills in dealing with leadership, key clients, business partners and teams
go to method of application »
REF: BT/5/2018
Job Summary
The role holder will act as a link between core analytics team and business team, and will be responsible for assembling a team of experts, setting requirements, and establishing communications between business team and analytics team.
The position will also be responsible for identifying scenarios where analytics can add value and proposing general approaches to do so. Building work plans that incorporate the challenges and specifics of analytical projects as well as synthesizing complex analytics-driven insights into easy-to-understand and actionable recommendations
Job Responsibilities
- Defining the business problem to be solved in an analytical language.
- Leveraging known use cases and ‘the art of the possible’ to define the work plan.
- Confirming the applicability of use cases before launching the effort with experts.
- Identifying the data requirements needed to execute all of the possible modeling techniques
Qualifications
- Business experience is required: project management experience with exposure to the top management is highly desirable
- Analytical experience and/or academic background is highly desirable, for example in big data analytics, machine learning, artificial intelligence, etc.
- Experience in coding is highly desirable
- Experience in visualization tools (e.g., Tableau, PowerBI) is highly desirable
- Ability to work collaboratively in a team environment
- Ability to work effectively with people at all levels in an organization
- Skills to communicate complex ideas effectively
- Attitude to thrive in a fun, fast-paced start-up like environment
- Degree in quantitative field like Statistics, Computer Science, Engineering, Mathematics, Physics or related field is desirable
- Degree in Economics, Business or related field is also a plus
Knowledge
- Knowledge of statistical techniques, data mining, machine learning (log regression, decision trees, clustering, random forests, generalized linear models, etc.) – no deep specific expertise in each is required, but overview of the existing tools is needed
- Knowledge of R/Python is a plus
Personal Characteristics
- Independent, trustworthy and charismatic with absolute integrity.
- Good measure of creativity, social competence and ability to work in a team
- Entrepreneurial and a “can do attitude”
- High energy levels, stress resistance and cultural openness will be therefore highly valued
- Strong communication skills in dealing with leadership, key clients, business partners and teams
go to method of application »
REF: POC/5/2018
Job Summary
The position entails partnering with the Digital Manager and Leadership Team to develop and prioritize business initiatives, effective product strategies, visions and execution plans.
Job Responsibilities
- Partnering with digital factory leadership to shape and prioritize business initiatives for competitive advantage in digital.
- Playing an important role in representing the business needs and aligning with the product owners and cross-functional product teams for delivering digital solutions that solve business problems and ensuring relevance with business initiatives.
- Co-creating product visions/proposals with the squad product owners and presenting to the leadership and wider organization – outlining how new business opportunities in digital are expected to promote business growth and profitability in line with organization’s strategic goals.
- Communicating with internal squad teams to resolve product dependencies across squads during implementation.
- Empowering squad product owners in taking key day-to-day decisions autonomously without constraints.
- Nurturing top talent and networks- identifying and building relationships with candidates for key open positions and future positions
- Co-creating a product launch plan with squad product owners and working with the marketing team to launch product to market, track usage and adoption.
- Displaying a dynamic leadership style, working with leads throughout the organization and leading product teams focused on innovation, entrepreneurial spirit, growth and success
Qualifications
- Deep experience (6-8 years+) in developing solutions, preferably in banking.
- Relevant business / computer science degree or relevant experience
- Certified Scrum product owner is a plus
- Experience in operating within a multi-channel/multi-region brand.
- Entrepreneurial self-starter who is self-motivated, but also a team player with a professional presence.
- Demonstrates thought leadership and is able to influence at all levels in the organization.
- Knowledge of Agile software development processes.
Knowledge
- Knowledge of Agile software development practices.
- Deep knowledge of banking industry, trends in digital and opportunities that can bring maximum business value
Personal Characteristics
- Independent, trustworthy and charismatic with absolute integrity.
- Good measure of creativity, social competence and ability to work in a team
- Entrepreneurial and proactive management skills and a “can do attitude”
- High energy levels, stress resistance and cultural openness will be therefore highly valued
- Strong communication skills in dealing with leadership, key clients, business partners and teams
Method of Application
If you believe you meet the above requirements, please send your application, your portfolio, together with comprehensive curriculum vitae indicating your qualifications, present position, salary expectations and names and contacts of three referees. Your application should reach the address below as soon as possible but not later than 15th June 2018. Please quote reference number followed by the position applied for in the application.
The General Manager-Human Resources
I&M Bank Limited
I & M Tower, Kenyatta Avenue
P.O Box 30238 – 00100, Nairobi
Or email: recruit@imbank.co.ke (preferred option)
Only short listed candidates will be contacted. Canvassing will lead to automatic disqualification.
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