Job Openings at Pavago

Responsibilities

Amazon PPC Management

• Develop, launch, and optimize Amazon PPC campaigns to drive traffic, conversions, and ROI.
• Conduct keyword research, bid management, and product targeting optimization.
• Analyze campaign data to make informed scaling decisions and reduce wasted spend.
• Collaborate with the team on seasonal strategies, promotions, and new product launches.

Marketplace Operations & Support

• Manage product listings, pricing, and performance metrics on Amazon Seller Central.
• Monitor reviews, customer feedback, and inventory to maintain listing quality.
• Identify marketplace trends and improvement opportunities to maximize sales.

Full-Stack Digital Marketing

• Plan, execute, and optimize Facebook Ads to complement Amazon traffic and conversion goals.
• Build and manage email marketing campaigns (Klaviyo, Mailchimp, or similar) to increase retention and lifetime value.
• Develop cohesive cross-channel campaigns ensuring consistency in brand voice and performance tracking.

Data Analysis & Reporting

• Generate weekly and monthly performance reports across all marketing channels.
• Use data insights to optimize campaigns, reduce costs, and increase overall ROI.
• Communicate key learnings and recommendations to the client and internal stakeholders.

What Makes You a Perfect Fit

You’re a performance-driven marketer who thrives on both strategy and execution. You understand how each marketing channel impacts the customer journey and know how to use data to make smart decisions. You enjoy working independently, testing new approaches, and continuously improving campaign results.

Required Experience & Skills

• 3+ years of hands-on experience managing Amazon PPC campaigns.
• Strong knowledge of Amazon Seller Central and marketplace advertising tools.
• Proven experience running Facebook Ads and email marketing campaigns.
• Analytical mindset with the ability to interpret data and act on insights.
• Excellent written and verbal communication skills.
• Ability to work independently in a remote environment.

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Responsibilities:
Onboarding & Adoption:

• Lead client onboarding sessions and establish success criteria.
• Configure accounts, deliver product training, and ensure smooth implementation.
• Track early adoption metrics to identify gaps.

Relationship Management:

• Manage a portfolio of 20–40 active accounts, depending on client size.
• Serve as the primary point of contact for client stakeholders.
• Conduct regular check-ins and strategic reviews.

Proactive Engagement:

• Monitor product usage through Gainsight, ChurnZero, Totango, or custom dashboards.
• Identify at-risk accounts early and execute playbooks to re-engage them.
• Deliver quarterly business reviews (QBRs) to align on goals and ROI.

Support & Escalation:

• Triage support issues and escalate to technical teams as needed.
• Track resolution and ensure client satisfaction post-issue.

Growth & Retention:

• Identify upsell/cross-sell opportunities based on client needs.
• Collaborate with sales teams to expand accounts while maintaining renewals.
• Track renewal pipeline and prepare contracts for review.

Reporting & Feedback:

• Prepare reports on client health, usage, and renewal status.
• Capture client feedback and relay to product/engineering teams for improvements.

What Makes You a Perfect Fit:

• Excellent communicator with executive presence and consultative skills.
• Empathetic listener who balances client needs with business objectives.
• Organized multitasker who thrives managing multiple accounts.
• Comfortable owning revenue responsibility through retention and expansion.

Required Experience & Skills (Minimum):

• 2–3 years in customer success, account management, or client-facing roles.
• Proficiency with CRM systems (Salesforce, HubSpot) and CS platforms (Gainsight, ChurnZero, Totango).
• Strong presentation skills for client-facing reviews and demos.
• Proven ability to manage client relationships and drive renewals.

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We are seeking a highly analytical and process-driven AI Automation Specialist to design, build, and maintain intelligent automation solutions that streamline business operations and significantly reduce manual effort. This role focuses on leveraging AI models, automation platforms, and system integrations to improve efficiency across multiple business functions.

The ideal candidate is technically curious, highly organized, and skilled at translating business requirements into scalable, AI-powered workflows that deliver measurable operational impact.

Responsibilities:

Process Analysis & Automation Design:

• Analyze existing business processes and identify opportunities for AI-driven automation.
• Design intelligent workflows that reduce manual tasks and improve operational efficiency.
• Translate business needs into scalable automation solutions.

AI & Workflow Automation Development:

• Build, deploy, and maintain automation workflows using tools such as Zapier, Make, n8n, or Power Automate.
• Integrate AI models (e.g., ChatGPT, Claude, Gemini) into operational workflows.
• Automate processes across data entry, reporting, customer support, HR, marketing, and operations.

System Integrations & Technical Execution:

• Connect systems using APIs, webhooks, and third-party integrations.
• Ensure seamless data flow between tools and platforms.
• Troubleshoot automation errors and resolve workflow failures efficiently.

Optimization & Performance Monitoring:

• Monitor automation performance to ensure reliability and accuracy.
• Optimize workflows for speed, scalability, and long-term maintainability.
• Continuously improve automation logic based on performance data and business feedback.

Documentation & Collaboration:

• Maintain clear and detailed documentation for all automation workflows and logic.
• Collaborate closely with stakeholders to gather requirements and propose effective automation solutions.
• Provide visibility and clarity across teams on automated processes and outcomes.

What Makes You a Perfect Fit:

• A process-oriented problem solver with a passion for automation and efficiency.
• Comfortable working with both technical systems and non-technical stakeholders.
• Curious, adaptable, and motivated to stay current with evolving AI and automation tools.
• Highly organized with strong documentation and execution discipline.
• Able to work independently in a remote, fast-paced environment.

Required Experience & Skills:

• Proven experience in automation, workflow design, or process optimization.
• Hands-on experience with no-code / low-code automation tools (Zapier, Make, n8n, Power Automate).
• Experience working with AI tools and APIs (OpenAI, Anthropic, Google AI, or similar).
• Basic understanding of APIs, webhooks, and data structures.
• Strong analytical and problem-solving skills.
• Excellent communication and documentation skills.
• Reliable high-speed internet with audio and video capabilities.
• Fast, reliable computer suitable for professional business use.

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What You’ll Be Responsible For

Sales & Presentation Support

• Create and maintain high-quality, visually compelling presentations and sales materials
• Elevate presentation quality using design principles, Adobe Suite, and PowerPoint
• Ensure all sales materials are accurate, branded, and ready for client-facing use

Sales Operations & Coordination

• Assist with quoting, budgetary pricing, and order documentation
• Review acknowledgements, orders, drawings, and Bills of Materials (BOMs) for accuracy
• Support project finish selections and other sales-related operational tasks

Meetings & Documentation

• Attend meetings, capture notes, and track action items
• Ensure follow-ups and documentation are organized and shared with the sales team

Process Improvement & Technology Adoption

• Learn and integrate tools, automation, and AI to improve workflows
• Proactively identify ways to enhance team efficiency and accuracy

Day-to-Day Responsibilities

• Manage and update sales presentations from start to finish
• Support quoting, documentation, and review processes
• Coordinate with sales team members to evenly distribute tasks
• Conduct research and prepare visual/material support for client-facing initiatives
• Track deadlines and ensure all deliverables are accurate and polished
• Participate in team check-ins, reviews, and feedback sessions

Key Requirements

Must-Haves

• Proven experience as an assistant, coordinator, or support specialist
• Strong proficiency in PowerPoint and Adobe Creative Suite (InDesign, Photoshop, Illustrator)
• Highly detail-oriented, organized, and process-focused
• Excellent written and verbal communication skills
• Ability to manage multiple tasks and meet tight deadlines
• Comfortable taking feedback and handling multiple revisions

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Responsibilities:

Customer Service & Communication

• Handle high-volume inbound customer interactions via phone, email, and chat with professionalism and empathy.
• Serve as the primary point of contact from initial customer inquiry through job completion.
• Proactively communicate service updates, delays, and changes to customers.
• Manage stressed or frustrated customers calmly while maintaining a positive customer experience.

Dispatching & Scheduling

• Schedule and dispatch HVAC, plumbing, and electrical service jobs based on technician availability, skills, and geographic location.
• Maintain daily and weekly service calendars to ensure optimal routing and coverage.
• Monitor job progress and adjust schedules in real time as needed.
• Communicate continuously with field technicians regarding job assignments and updates.

CRM & Administrative Management

• Maintain accurate and up-to-date records in the CRM system (ServiceTitan or similar).
• Review job notes, invoices, and service documentation for accuracy and completeness.
• Track call volume, booking rates, and service metrics to support operational KPIs.
• Ensure all customer interactions and job updates are logged consistently.

Sales Support & Upselling

• Explain and upsell homeowner membership or service plans when appropriate.
• Support operational goals by maximizing booking efficiency and customer retention.

Collaboration & Coordination

• Coordinate closely with customer service, dispatch, and field teams to ensure seamless service delivery.
• Support internal communication to improve workflow efficiency and customer satisfaction.

What Makes You a Perfect Fit:

• Customer-centric with a strong service mindset.
• Highly organized and detail-oriented with excellent follow-through.
• Confident handling high call volumes in a fast-paced environment.
• Calm, resilient, and adaptable under pressure.
• Process-driven and comfortable working independently in a remote setting.

Required Experience & Skills (Minimum):

• 2+ years of experience in customer service and dispatching within home services or trades industries.
• Hands-on experience with dispatching and scheduling service technicians.
• Proficiency with CRM and field service management tools (ServiceTitan or similar).
• Strong spoken and written English communication skills.
• Ability to multitask, prioritize, and manage competing demands effectively.
• High attention to detail and commitment to accurate documentation.
• Reliable high-speed internet with audio and video capabilities.
• Fast, reliable computer suitable for professional business use.