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  • Posted: Feb 9, 2021
    Deadline: Feb 23, 2021
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  • Equity Bank Limited (The "Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance a...
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    Service Assurance Manager

    Job Grade:                                        Manager

    Reports to:                                      Head of IT Service Delivery

    Direct Reports:                 4            

    Job Purpose: 

    Reporting to the Head of IT Service Delivery, The role holder will be expected to act as a subject matter expert for Software assurance focusing on post-production testing including pilot testing, Beta Testing, Disaster recovery (DR) testing, conduct business process testing and compliance test/validations. The role holder will ensure business/System services Deployed to the production environment are working as expected by carrying out periodic validations and monitoring. Ensures business users are trained, product manuals or Job cards provided. Lead Post-production testing including pilot testing, Disaster recovery (DR) testing, conduct business process testing and compliance test/validations. Liaise with quality analyst on quality metrics to assess performance of quality on test delivery.

    The Service assurance Manager will lead day to day management of the service assurance strategy, developing or maintenance of service validation artifacts and activation of all test Service assurance processes.

    Job Responsibilities/ Accountabilities:

    Job Responsibilities/ Accountabilities:

    • Develop service assurance Strategy in guidance of the organization’s objectives
    • PNPs- Ensure compliance with set processes and standards; Review and suggest/recommend areas of improvements geared towards efficiency.
    • Coordinating Business users during post deployment validations e.g. Post Implementation Reviews, pilot testing and during periodic service assurance activities.
    • Manage service assurance initiatives by communicating across multiple lines of business and IT teams by leading training efforts to ensure effectiveness of service assurance initiatives.
    • Participate in Deployment Change Advisory Committee (DCAB) process by assessing business impacts of systems deployments and identifying any gaps that could lead to service interruptions
    • Organize for business team training – Internal & external team trainings including, business Team members on new products. Development team knowledge transfer to production and business teams i.e. application monitoring, known defects and risks.
    • Coordination meeting with business team and provide Subject Matter Expert (SME) support & guidance to team members.
    • Develop Service assurance strategy (approach to be used production service validation and monitoring e.g. – functional, non-functional, compliance testing, Disaster recover (DR) testing customer experience testing /user experience testing etc.)
    • Service assurance Reporting – Ensure comprehensive summary reports; defect reporting; defect triage meetings; evaluate acceptance, suspension & resumption criteria; review quality recommendations; Review UAT artifacts as product is transitioned to production environment.
    • Give recommendations on tests carried out to improve customer experience, follow up on post-production issues, and Support transition from UAT to Production.
    • Ensures business users are trained, product manuals provide, field testing conducted, business process testing completed and monitors of product during pilot testing.
    • Advise stakeholders by communicating identified production system defect/issues to improve service delivery testing.
    • Provide periodic service assurance reports to stakeholders
    • Resource management – Manage resource planning, Test prioritization and effort allocation & control, review product artifiacts; execute service assurance strategy, participate in production Service monitoring & Evaluation
    • Manage service assurance Planning, Monitoring & Control -post-production validation scoping; risk identification / assessment and mitigation; prioritization based on risk, business process compliance; Ensure required device setup and availability.
    • Manage Service assurance strategy review, production service validation scoping, (approach to be used production service validation and monitoring e.g. – functional, non-functional, compliance testing, Disaster recover (DR) testing customer experience testing /user experience testing etc.)
    • Service assurance Reporting – Ensure comprehensive summary reports; defect reporting; defect triage meetings; evaluate acceptance, suspension & resumption criteria; review quality recommendations; Review UAT artifacts as product is transitioned to production environment.
    • Act as first level escalation and resolution point for the team and Internal Customers for any Service assurance issues and operational matters. Proactively and reactively ensuring the agreed activities are delivered as planned.
    • Organize relevant team training on emerging trends and practices within the Service assurance fields. Develop and deliver relevant training and provide direct and structured mentoring of new team members that meets team and individual needs
    • Measure, develop and optimize quality of team outputs and performance Maintain and track defect/issue log and ensure it is always up-to-date and communicated to the required stakeholders.
    • Work with client services to ensure the quality of delivered software as well as ensuring timely bug resolution.
    • Proactively enforce the Service assurance Policies that will act as a roadmap in ensuring compliance to standards and controls designed to mitigate identified business risks
    • Log and analyse lessons learnt to determine changes needed for future product releases and process improvement areas

    Qualifications

    Essential Knowledge

    • Excellent understanding and experience in software testing lifecycle, methodologies and principles.
    • Excellent knowledge of testing principles and methodologies.
    • Expert knowledge; exhibits an exceptional degree of ingenuity, creativity and resourcefulness. Should Leads the validations of advanced technologies, principles, theories and concepts. Guides and transfers knowledge to s/his team.
    • In-depth knowledge of policies and regulation frameworks
    •  

    Key Critical Competencies

    • Attention to detail and accuracy with a strong service-oriented mind-set.
    • Capable of reasoning and thinking through problems and be able to independently and jointly develop desired solutions
    • Thorough knowledge and understanding of SDLC and ability to work across all development methodologies
    • Experience in managing and leading teams to successfully deliver outputs in defined time frames
    • Experience in manual testing at levels of Unit & System functional tests
    • Ability to manage design issues and offer solutions in order to ensure delivery of software requirements within set deadlines.
    • Able to work with little or no documentation and can develop understanding of solutions in order to sufficiently test solution that is fit for purpose.
    • The ability to communicate effectively with both technical and non-technical colleagues at all levels in both verbal and written communications.
    • The ability to work within and contribute to a team environment and build and maintain effective working relationships with customers, users and colleagues within the wider project team.
    • The ability to work on your own initiative and manage your own workload to meet deadlines.
    • Strong MS PowerPoint (or equivalent) tooling and general office automation/productivity tooling (e.g. MS Office) skill with capability to produce professional presentations and analysis using MS Excel.
    • Ability to work in a high pressure environment, perform a role outside of their comfort zone and meet deadlines
    • Excellent organization, planning, prioritization and decision-making skills.
    • Strong problem solving and analytical skills with the ability to clearly communicate and share solutions with fellow team members
    • A team player with excellent interpersonal skills.

    Requirements:

    • ISEB / ISTQB qualification in Software Testing to practitioner level or equivalent qualifications or experience (Preferred).
    • Bachelor’s Degree in Computer Science or Related IT field with a minimum of 5 years’ working experience in testing or service assurance field.
    • Banking Experience (Preferred).

    go to method of application »

    Senior Officer – IT Asset Management

    Description

    Repoting to the Lead, IT Cost and Vendor management, the IT Asset Management Senior officer will be responsible for the management of IT Assets throughout their lifecycle to make sure that their use delivers value at optimal cost, they remain operational (fit for purpose), and they are accounted for and physically protected.  

    Responsibilities

    • Maintain an up-to-date, accurate record of all I&T assets that are required to deliver services and that are owned or controlled by the organization with an expectation of future benefit (including resources with economic value, such as hardware or software).
    • Identify assets that are critical in providing service capability. Maximize their reliability and availability to support business needs.
    • Manage assets from procurement to disposal. Ensure that assets are utilized as effectively and efficiently as possible and are accounted for and physically protected until appropriately retired.
    • Regularly review the overall asset base to identify ways to optimize value in line with business needs.
    • Manage software licenses to maintain the optimal number of licenses and support business requirements. Ensure that the number of licenses owned is sufficient to cover the installed software in use.
    • Managing the risk, Audit and compliance items related to IT Asset management

    Qualifications

    • Bachelor’s Degree in Computer Science, ICT or Related Field from a recognized university.
    • Certification in IT Asset Management or IT best practice standards and frameworks related to IT asset management
    • 5 years work experience at least 3  in IT Asset Management. Supervisory experience shall be an added advantage.

    go to method of application »

    Service Assurance Analyst

    Department/ Division:                 Service Quality Assurance department

    Job Grade:                                         Officer

    Reports to:                                      Service Assurance Manager

    Direct Reports:                 0            

    Job Purpose: 

    Reporting to the Service Assurance Manager, the role holder will be expected to act as a subject matter expert for Software assurance focusing on post-production acceptance testing, business process testing, pilot testing and Beta Testing. The role holder will ensure business/System services Deployed to the production environment are working as expected by carrying out periodic validations and monitoring. Ensures business users are trained, product manuals or Job cards provided. Lead Post-production testing including pilot testing, Disaster recovery (DR) testing, conduct business process testing and compliance test/validations. The Service assurance Analyst will assist the Service Assurance Manager in the day to day management of the service assurance strategy, developing or maintenance of service validation artifacts and activation of all test Ser vice assurance processes.

    Job Responsibilities/ Accountabilities:

    • UAT Resource management – Resource planning, Test prioritization and effort allocation & control, review product artifiacts; execute service assurance strategy, participate in production Service monitoring & Evaluation
    • Lead service assurance Planning, Monitoring & Control -post-production validation scoping; risk identification / assessment and mitigation; prioritization based on risk, business process compliance; Ensure required device setup and availability.
    • Participate in Service assurance strategy review, production service validation scoping, (approach to be used production service validation and monitoring e.g. – functional, non-functional, compliance testing, Disaster recover (DR) testing customer experience testing /user experience testing etc.)
    • Service assurance Reporting – Ensure comprehensive summary reports; defect reporting; defect triage meetings; evaluate acceptance, suspension & resumption criteria; review quality recommendations; Review UAT artifacts as product is transitioned to production environment.
    • Give recommendations on tests carried out to improve customer experience, follow up on post-production issues, and Support transition from UAT to Production.
    • Ensures business users are trained, product manuals provide, field testing conducted, business process testing completed and monitors of product during pilot testing.
    • Advise stakeholders by communicating identified production system defect/issues to improve service delivery testing.
    • Develop test scenarios based on business process flows.
    • Perform data preparation activities to support post-production testing.
    • Execute Post-production test cases and report test outcomes.
    • Identification and analysis of software defects/issues within the production environment
    • Maintain and track defect/issue log and ensure it is always up-to-date and communicated to the required stakeholders.
    • Work with client services to ensure the quality of delivered software as well as ensuring timely bug resolution. 

    Qualifications

    Essential Knowledge

    • Excellent understanding of testing and service assurance lifecycle.
    • Excellent knowledge of testing principles and methodologies.
    • Expert knowledge; exhibits an exceptional degree of ingenuity, creativity and resourcefulness. Should Leads the validations of advanced technologies, principles, theories and concepts

    Key Critical Competencies

    • Solid understanding of the SDLC methodology and ability to work across all development methodologies
    • Experience in manual testing at levels of Unit & System functional tests
    • Have strong SQL skills and is able to confidently test batch processes
    • Have the ability to manage design issues and offer solutions in order to ensure delivery of software requirements within set deadlines.
    • Able to work with little or no documentation and is able to develop understanding of solutions in order to sufficiently test solution that is fit for purpose.
    • The ability to communicate effectively with both technical and non-technical colleagues at all levels in both verbal and written communications.
    • The ability to work within and contribute to a team environment and also build and maintain effective working relationships with customers, users and colleagues within the wider project team.
    • The ability to work on your own initiative and manage your own workload to meet deadlines.
    • Strong MS PowerPoint (or equivalent) tooling and general office automation/productivity tooling (e.g. MS Office) skill with capability to produce professional presentations and analysis using MS Excel.
    • Strong service oriented mind-set.
    • Comfortable with creating test scenarios for highly complex systems to ensure full test coverage (for a given definition of scope)
    • Ability to work in a high pressure environment, perform a role outside of their comfort zone and meet deadlines
    • Ability to improve existing processes and techniques.
    • Excellent organization, planning, prioritization and decision-making skills.
    • Information gathering and monitoring skills.
    • Problem analysis and problem-solving skills.
    • A team player with excellent interpersonal skills.

    Requirements:

    • ISEB / ISTQB qualification in Software Testing to practitioner level or equivalent qualifications or experience (Preferred).
    • Bachelor’s Degree in Computer Science or Related IT field with a minimum of 3 years’ working experience in testing field.
    • Banking Experience (Preferred).

    go to method of application »

    Food & Agriculture Business Analysts

     Currently the Bank is seeking additional talent to serve in the role outlined below.

    Reporting to the General Manager Food & Agriculture, the ideal candidate’s key duties and responsibilities will include: 

    • •Conduct thorough analysis on Food & Agriculture credit requests and proposals
    • Present Food & Agriculture recommendations & their business analysis to Credit   Risk committees
    • Keep up to date with the Bank’s Lending Policy, whilst undertaking review of Food & Agriculture risk policy
    • Periodic analysis of Food & Agriculture market patterns, economic changes, legislation and government policies
    • Develop and continuously review Food & Agriculture Credit Templates
    • Develop Food & Agriculture business models that support analysis of applications
    • Develop and keep updated a Food & Agriculture environmental and social compliance policy

    Qualifications

    • Bachelor’s Degree in Finance, Accounting or any other relevant business-related fields
    • At least 5 years of strong quantitative analysis experience, with a proof of expertise in analysis of F&A related businesses
    • Ability to conduct thorough analysis of financial statements and assessment of credit requests, including new requests, refinancing and or on annual due diligence,
    • Strong proficiency in MS Office and general computer use,
    • Strong attention to detail and ability to notice discrepancies in data,
    • Impeccable understanding of financial statements, ratios, and concepts

    Skills/ experience required

    • Self-motivated
    • Keenness on details
    • Strong interpersonal skills
    • Desire to succeed
    • Good presentation skills
    • Confident and finding energy in analyzing cases and writing financing proposals
    • Demonstrated ability to analyze and solve problems
    • Demonstrated ability to work with minimum supervision
    • Commitment to working with Agriculture based segment of the economy/business
    • Previous experience in a similar working environment will be an added advantage

    go to method of application »

    Payments Platform Delivery Head

    The Payments Platform Delivery Head’s role is to work closely with senior stakeholders and industry partners to plan and drive the implementation of the Group Payments program. The ideal candidate will be accountable for the payments programme deliverables across multiple work steams, maintaining pace, execution, and direction. They will drive in-depth understanding of the customer to deliver a ‘one customer’ view with respect to payment solutions including identifying customer pain points, gathering customer feedback/input on payment solutions etc.

    Managing conflicting priorities and inter-dependencies and advising multiple project work streams on the course of action as appropriate is an integral deliverable for the incumbent. They must ensure collaboration between stakeholders (Data, Technology teams, Risk, Channels, Products etc.) to identify, define, specify, and deliver solutions that meet customer needs. Similarly, collaboration with strategic partners (private or corporate customers, financial intermediaries, telcos etc.) across Africa is an integral part of this role so as to enrich customer experience across the customer lifecycle for payments solutions.

    You will also play an integral role in ensuring the success of the Group payments programme.

    Qualifications

    Formal Education & Certification

    Bachelor’s Degree in information technology, engineering, finance, or related field required. MBA in addition is preferred.

    Knowledge & Experience

    • Minimum of twelve (12) years in financial services, retail banking or related field.
    • Minimum of five (7) years of direct management experience.
    • Experience in rolling-out digital technologies and businesses with a strong customer orientation.
    • Expertise and experience in defining and building out program strategies and roadmaps.
    • Experience creating, developing, and launching large scale effective money movement strategies.
    • Proven ability to apply technology solutions to solving complex business problems and communicating solutions effectively.
    • Proven ability to address and persuade multiple constituencies including senior executives.
    • Demonstrate understanding of the end to end payments process from origination to fulfilment and the underlying system components.
    • Conversant with payment platforms such as PEP+, Payment Fraud detection platforms, Sanctions screening platforms etc.
    • Conversant with payments processes and process participants (ACH, SWIFT, scheme rules, regulators etc.)

    go to method of application »

    Project Manager

     

    Description

    Equity Bank is one of the region’s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12 million customers - the largest customer base in Africa.

    Currently, the Bank is seeking additional talent to serve in the role outlined below within the IT Department.

    Reporting to the General Manager - Strategic Program Management Office, key duties and responsibilities for ideal candidate will include;

    • Managing co-ordination of the partners and working groups engaged in project work
    • Developing and maintaining a detailed project plan.
    • Managing project deliverables in line with the project plan.
    • Recording and managing project issues and escalating where necessary.
    • Resolving cross-functional issues at project level.
    • Managing project scope and change control and escalating issues where necessary.
    • Monitoring project progress and performance.
    • Providing status reports to the project sponsor.
    • Managing project training within the defined budget.
    • Liaison with, and updates progress to, project steering board/senior management.
    • Managing project evaluation and dissemination activities.
    • Working closely with users to ensure the project meets business needs.
    • Definition and management of the User Acceptance Testing programme.
    • Identifying user training needs and devising and managing user training programmes.
    • Direct the coordination of all implementation tasks involving third party vendors
    • Coach, mentor and lead personnel within a technical team environment.
    • Provide present periodic Dashboard reports on the current program, future opportunities and any outstanding risks and issues
    • Driving the project acceptance from the various internal customers
    • Advising the management and the projects team on issues of project governance.

    Qualifications

    Qualifications and Education Requirements

    • An undergraduate degree in a business/ICT/Project Management or any other related field.
    • Project Management professional qualifications in PMP/PRINCE2 or similar qualifications.
    • An MBA/business related Master’s degree will be an added advantage

    Preferred Skills

    • Strong consultative, analytical and problem solving skills with the proven ability to manage large projects.
    • Strong management skills with the ability to influence othersExcellent interpersonal/communication and presentation skills
    • Ability to manage teams; identify and secure needed resources; escalate conflicting priorities; influence team members and business leaders to successfully execute
    • Ability to negotiate agreements and/or reach consensus with all levels and positions within the organization
    • Strong leadership skills with demonstrated competencies in championing customer focus.

    Core value behaviors – performance drivers

    • Confident (Self Mastery). Describes people who are self-assured, in control, Bold, and deliver to the highest standards of expectations with ease while exhibiting the sort of presence that builds confidence in others.
    • Comfortable (Connecting with people). Describes people who are cool and resilient under pressure, honest in every dealing, open to constructive criticism, can be relied on to deliver.
    • Elegant (Effortless delivery). Describes people who demonstrate effortless simplicity and are able to do mundane things with grace and flair. They connect easily with different audiences, exhibit finesse in all interactions and have a high sense of values that they uphold at every turn.
    • Prestige (Pride and ownership of our work). Describes people who believe in themselves, are respected and treat others with respect and occupy a significant place in people’s minds

    Method of Application

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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