Job Opportunities at Standard Bank Group

Job Profile

• Responsible for supporting the TxB Head to enable strategy, achieve minimum standards of service, adherence to governance standards, achieve budgets, manage costs and continuously improve operational efficiency of the team with clear objectives and established tools. Responsibilities are directed by the requirements of the TxB Head and  align to the strategic objectives to business unit.

Key Responsibilities

• Co-ordinate analysis and prioritisation of operational efficiency investment initiatives to ensure optimal use of limited resources while delivering to the unique client experiences as a decreased cost. Monitor business performance measure to ensure overall health of the franchise. Provide proactive time management support and coordination to managers in the team by reviewing requests (meetings, emails, calls) on a continuous basis and determine priority and action.
• Coordinate data input from variety of sources to provide a reliable view the client to the unique requirements the of country. Create and maintain a fit for purpose document and data management system for the team by monitoring data standards, version control, system access and permissions to ensure the data quality and value to the users.
• Manage costs and stationery inventory to ensure team Contribute to budget management for the TxB Business by obtaining cost Centre reports from the Finance Function. Review the information provided and provide information and summaries to the relevant managers to correct errors as required.
• Promote delivery of ideal client experience through practical application of client engagement and sales enablement models to provide client service teams with tools to best service clients in the markets. Oversee the co-ordination and preparation for client engagements on behalf of the TxB head  team to enable successful client engagements.
• Re enforce operational resilience & agility within the TxB risk appetite framework & parameters. Monitor controls set by Group to identify & manage risks. Participate in meetings fulfil governance responsibilities including taking minutes, approval of minutes by the meeting chair & distribution to the relevant stakeholders within the agreed time period. Contribute to team governance by providing support receiving, submitting & obtaining approval for documentation from the right mandate holders
• Responsible to implement a tactical plan to operationalise the TxB Group strategy within the local context, client expectations and market aspirations. Track Group and selected local metrics to identify gaps and adjust the plan to achieve strategic objectives. Compile and distribute  reporting dashboards to ensure effective monitoring of progress against strategy, decision-making and actioning.
• Scan the local environment for regulatory changes and coordinate action plans in partnership with Product and Country representatives to ensure continued license to operate within the local market.
• To assist with the implementation of organisational effectiveness initiatives and best practice standards within the local context to empower an efficient team. Provide support and assistance with communication tools such as Teams to facilitate effective collaboration across the team, regions and countries. Participate in the on-boarding of new team members by liaising with the relevant functions to arrange all logistical, hardware or software requirements.

QUALIFICATIONS
Minimum Qualifications

• Type of Qualification: First Degree
• Field of Study: Business Commerce

Experience Required

• Business Management
• Business Support
• 1-2 years
• Able to establish networks inside and outside the organisation to gather information and influence key decision making.
• Provides evidence of effective communication to influence and drive change
• 1-2 years
• Has a broad understanding of the business operating models and client engagement models

ADDITIONAL INFORMATION
Behavioral Competencies:

• Adopting Practical Approaches
• Articulating Information
• Checking Details
• Convincing People
• Embracing Change
• Interacting with People
• Interpreting Data
• Managing Tasks
• Meeting Timescales
• Producing Output
• Understanding People
• Upholding Standards

Technical Competencies:

• Business Acumen (Audit)
• Business Administration Skills
• Business Intelligence
• Client Relationship Management
• Risk/ Reward Thinking
• Technology Savvy
• Verbal Communication
• Strong MS Office knowledge
• Sound knowledge of banking products/services and the procedures  underpinning them.
• Knowledge of the Code of Banking Practice.
• Basic knowledge of the functions of the various departments within the Bank
• Risk Management
• Strategy Execution

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Job Purpose 

• To support the Business Head to implement programmes, projects and initiatives to enable strategy, achieve minimum standards of service, adherence to governance standards, manage costs and achieve budgets, while continuously improving operational efficiency of the team with clear objectives and established tools. Responsibilities are directed by the requirements of the Business Head and align to the strategic objectives of the business unit.

Job Function 

• Collaborate with Marketing team to manage media responses and reputation management initiatives
• Collaborate with with key stakeholders (Risk, Internal Audit and Compliance) to understand required risk management practices  to implement across the Business Area.
• Collate data input from a variety of sources to enable reliable reporting and dashboards in order to enable monitoring and decision making across the Business Area.
• Co-ordinate and monitor the delivery of vendors
• Co-ordinate the prioritisation of operational delivery and efficiency initiatives to ensure optimal use of resources and enable the biggest impact on strategic objectives of the Business Area.
• Develop artefacts required for the successful execution of approved interventions and participate in the execution these as appropriate
• Draft amendments to procedures operationalising new ideas and concepts
• Engage directly with clients to identify problems, find suitable solutions and maintain client relationships.
• Identify and escalate reputational risks, gaps or pain points which may jeopardise license to operate to line leaders.
• Implement and monitor risk controls on projects and for initiatives
• Implement tactical plans and manage projects to operationalise the Group strategy within the Business Area in order to meet strategic objectives.
• Monitor controls set by Group to identify and manage risks and effective governance for the Business Area's activities.
• Participate in identifying resources required to efficiently execute projects and initiatives
• Participate in initiatives to address gaps or pain points which may jeopardise license to operate.
• Participate in, and guide, the implementation of employee communication, engagement and organisational effectiveness initiatives and apply best practice standards within the local context to empower an efficient team.
• Promote delivery of ideal client experience through practical application of client engagement and sales enablement models to provide client service teams with tools to best service clients in the markets.
• Stay up to date on developments, trends, legislation and industry regulations within area of expertise
• Track and analyse selected area metrics to identify gaps related to the implementation of strategic initiatives and make recommendations.

QUALIFICATIONS
Education 

Type Qualification 

• First Degree - Business Commerce, Finance & Accounting 
• Project Graduate Degree - Project Management 

Work Experience 

• 3-4 years - Experience in managing projects to completion to achieve defined business objectives or metrics.
• 5-7 years - Experience in influencing stakeholders at different levels across a multiple of disciplines to achieve shared outcomes, specifically within a financial services environment.

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Job Purpose

• To lead and review the audit process for a portfolio of audits through audit execution and oversight of the audit team to independently and objectively provide assurance that enables client centric risk management.

Key Deliverables 

Strategy

• Contribute to the development and implementation of the Country’s Internal Audit’s strategy by applying insights from the Group Internal Audit (GIA)/Standard Bank Group/Country/Business Unit strategy and operating model, products, services, client-base and competitive environment, industry and wider developments, regulatory environment, business developments and changes, operations, risk management practices and global assurance practices.
• Build and maintain effective relationships with senior management across business, functional and risk management areas to enable GIA's strategy and achievement of objectives.
• Prepare reports for the subsidiary Board Audit committees and Management Risk Committees.
• Partner with relevant stakeholders across the audit portfolio to share and leverage risk management practices, tools, and capabilities, and drive an aligned and integrated approach to assurance and risk management.
• Assess and influence risk culture across the organisation, through stakeholder engagement, contribution to governance forums, and holding relevant stakeholders to account to drive the right risk culture.

Client

• Assess, identify, and report on practices in the audit portfolio which negatively impact client experience and raise recommendations to improve client experience.

Licence to Operate

• Understand and manage adherence to legislative and regulatory requirements in the country for the audit portfolio, incorporating all relevant jurisdictional requirements.
• Understand and manage adherence to GIA methodology, applicable internal policies, processes, and procedures for audit teams under remit.
• Adhere to GIA methodology, policies, and procedures. Manage adherence of team members on audit projects. Guide team members to enhance their understanding and application of GIA methodology, policies, and procedures.

Risk, Regulatory, Prudential & Compliance

• Manage the development and maintenance of a risk assessment on all areas of risk origination and risk management within the audit portfolio, covering all the risk types to inform audit planning and reporting.
• Contribute to the development and maintenance of a risk-based, resourced, and relevant assurance plan for the audit portfolio.
• Manage the development of a risk-based audit project scope. Drive the process to ensure all relevant GIA technical and experienced input is obtained. Contribute through strategic insights and obtain all required GIA approvals. Manage the communication of the scope to auditees for the area under review.
• Manage the completion of audit fieldwork and audit project reporting, including drafting the audit report. Engage all relevant GIA specialists to obtain input and agreement of the audit report. Contribute strategic and portfolio wide insights and drive accurate, risk-based, audit outcomes which lead to effective, efficient, sustainable and client centric management of risk. Lead discussion of potential outcomes with relevant senior portfolio stakeholders.
• Manage audit project closure within agreed timelines and in accordance with GIA methodology.
• Provide oversight over audit findings management for the portfolio. Monitor and analyse finding status data and report data and insights to relevant portfolio stakeholders and governance committees. Review finding closures and extension requests by management and propose ‘Approve or reject’ decisions.
• Prepare reports for portfolio governance committees providing collective audit outcomes and opinions, audit metrics, risk assessments, risk themes, risk insights and risk foresights on the portfolio. Engage across GIA to draw insights from other areas impacting the portfolio.

Technology & Architecture

• Contribute to GIA's technology strategy and implementation. Apply insights on practical audit needs, and from leading technology developments in wider fields, in financial services, within SBG and in risk and assurance practices.

Financial Management

• Manage projects and resources effectively delivering projects within approved resource hours and timelines.

People

• Lead and manage individuals to deliver against objectives, provide feedback, guide, and enable technical, behavioural and leadership development, and assess and manage performance.

Data

• Drive training and awareness on the use of data.
• Implement data analytics use cases across the portfolio to enable automated assurance.
• Drive and manage the effective use of GIA data for reporting to progressively develop GIA's impact on the risk and control environment.

QUALIFICATIONS
Minimum Qualifications

• Type of Qualification: First Degree
• Field of Study: Audit
• Other Minimum Qualifications, certifications or professional memberships
• Professional qualification such as CPA, ACCA, CA, ACMA, CIA, CISA, ASCI

Preferred Qualifications

Type of Qualification

Field of Study

• Post graduate degree
• Business, Commerce, Finance, Accounting, Audit, IT, Data
• Other Preferred Qualifications, certifications or professional memberships
• Member in good standing of either ICPAK, IIA or CISI

Experience Required

• Internal Audit
• 1-2 years
• Experience analysing complex sets of data to interpret, visualise and identify trends Understanding of IT controls.
• 5-8 years
• Planning and executing audits. Managing and engaging with various stakeholders at a Senior Level. Experience in managing and leading teams with a proven track record of delegating and prioritizing tasks.

ADDITIONAL INFORMATION
Behavioral Competencies:

• Developing Strategies
• Documenting Facts
• Establishing Rapport
• Examining Information
• Generating Ideas
• Interacting with People
• Interpreting Data
• Making Decisions
• Meeting Timescales
• Producing Output
• Taking Action
• Upholding Standards

Technical Competencies:

• Audit Project Management
• Business Acumen (Audit)
• IA Data Analysis
• IA Technology Application
• Internal Auditing
• Maintain IA Professional Practices