Job Vacancies at Absa Bank Limited

Job Summary

• The job holder is responsible for implementing the HR Business Partnering agenda in ALAK, working closely with Exco .
• The jobholder is required to support the MD, and the People Managers in providing HR ‘best practice’ solutions to the business below;.
• Recruitment, Performance Management, HR Service delivery, Policy Administration, Learning and Development, HR Governance Execution, Employee Engagement and Administrative duties like exits, transfers, payroll changes, amendments, transfers and relocations of employees.
• Working closely with the People Managers to deliver HR agenda

Job Description

Accountability: Talent Acquisition

Time split%: 15%

• Assess staffing needs for the business 
• Support preparation of role profiles for job evaluation where required
• Progress recruitment administration (Seeking RPC Approval and preparing business case)
• Support in shortlisting for internal / external job applications as agreed with the MD and Managers within the HR governance requirements
• Liaise with People Managers to carry out end to end recruitment process
• Prepare Offers & Generating contracts for successful candidates
• Onboarding of new joiners

Accountability:

Talent Management, Succession, Learning & Development

Time split%: 15%

• Collate and maintain functional People Plans support with any interventions
• Collate and maintain functional succession plans data base
• Drive Talent Review process
• Obtain functional talent nominations from the Line Managers for inclusion on the Country Talent Pool
• Ensure timely execution of all talent management actions and transitions
• Drive learning and development initiatives/programs
• Work closely with managers to ensure learning interventions are signed off and completed

Accountability: Performance Management

Time split%: 15%

• Drive Performance Management process end to end
• Run Quarterly Performance reviews, consistency and end year assessments
• Staff awareness sessions on reward process and guiding principles, run PD campaigns
• Consequence management for poor performers
• Prepare and maintain the required Performance reports with trends and insights

Accountability:

HR Advisory and HR Operations 

Time split%: 15%

• Onboarding of new joiners
• First point of contact for the relevant functional line managers in relation to HR support needed to meet business objectives
• Deal and respond to queries from staff on HR issues
• Interpret and advise on local HR policies on staff related matters
• Communicate any HR policy changes and updates
• Payroll Management
• HR Analytics – Preparing reports and generating insights ; Headcount, Leave, Talent, Performance and Ad hoc reports

Accountability: People Systems:

Time Split 15%

• Lead end-to-end recruitment processes using Workday, ensuring timely, high-quality hiring aligned to business needs
• Provide expert guidance on Workday processes, data insights, and HR best practices
• Coach and train managers on talent and team management processes on Workday
• Deliver responsive, high-quality HR support to colleagues through Workday/SNOW (Service Now) platforms
• Support onboarding and employee lifecycle processes on Workday
• Manage and maintain HR data within Workday, ensuring accuracy and completeness

Accountability:

People Engagement and Culture

Time split%: 10%

• Maintain effective communication channels with all teams
• Ensure all employee relations issues raised are reviewed and actioned, in conjunction with the Employee Relations manager as required
• Plan, communicate and coordinate the cascade of the Colleague Experience Survey (CES)
• Work with team managers to develop action plans
• Track CEI Action plans, provide regular updates to leadership

Accountability: Control & Governance

Time split%: 15%

• Ensure adherence to the required HR controls in role e.g. all activities relating to recruitment, PD, Talent management, employee engagement, Transfers etc.
• Maintains HR standards and best practice within business unit

Education

Bachelor`s Degrees and Advanced Diplomas: Industrial and Organisational Psychology (Required), Master's Degree: Industrial and Organisational Psychology

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Job Summary

To achieve agreed targets in line with the business objectives through pro-active selling of all SME products and provision of excellent customer service

Job Description

Accountability: SALES TO RETAIL CUSOTMERS         TIME SPLIT  60%

• Deliver exceptional sales performance by identifying and meeting customer needs through selling SME products & cross selling other Absa Bank products and services.
• Provide direct “hands on” sales support (quality lead generation and effective follow-up) to generate and convert quality SME products leads into sales.
• Participate in SME product campaigns by ensuring that the parameters are well explained to customers.
• Agree, meet and exceed targets for specific sales campaigns.
• Maintain own sales performance statistics for management information usage.
• Own and manage SME products & channel sales targets to contribute towards the direct sales objectives and targets.
• Refer to the SME Cluster Manager when uncertain about the product delivery or application process.  Respond directly to the customer.
• Complete account opening documentation together with customers and submit to Line Manager for review before submitting to operations for processing.
• When selling SME products to Business Banking customers, complete the financial analysis and statement review on customer accounts.  Where customers do not meet the minimum criteria, advise the customer verbally or in writing as the customer requires.  Report such denials to the Line Manager on a daily basis.
• Call customers when their accounts have been opened and provide the customer with contact information for the branch at which their account is held.

Accountability: CUSTOMER SERVICE       TIME SPLIT 15 %

• Own customer queries and complaints around SME products and resolve in a timely manner.  Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
• Build relationships with internal service providers (Sanctioners and DSC) to ensure a quick turnaround time of escalated queries and complaints.
• Advise customers as soon as new loans are approved and encourage draw-downs on the new loans

Accountability: OPERATIONAL RIGOUR, COMPLIANCE AND CONTROLS        TIME SPLIT 15 %

“Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”

• Ensure accuracy of each new account application, SME loan document and all other customer documents. Lead Generators (LGs) are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
• Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
• Follow the Retail end to end account opening ensuring new accounts are authorized and KYC compliant. Escalate any items that exceed the agreed service level time lines or where there are unresolved KYC requirements, to the Line Manager.
• Comply with general Absa operational risk & rigour requirements e.g. Health & Safety standards and security of premises, KYC and anti-money laundering regulations.

Accountability: CONTRIBUTE TO THE DEVELOPMENT OF THE TEAM/PERSONAL DEVELOPMENT  TIME SPLIT 10%

• Share knowledge and experience with other Lead Generators in the team.
• Provide cover for other Lead Generators in case of excessive workload or absence.
•      Deputize for the Line Manager whenever required.
• Agree annual performance objectives with the Sales Manager, including specific sales targets.
• Pursue continued improvement in personal development by participating in development programs and training.

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)