Job Vacancies at Aspire Lending Limited

Job Purpose: 

• To generate and manage logbook loan business by sourcing clients, maintaining strong customer relationships, and ensuring loan growth while maintaining portfolio quality.

Key Responsibilities:

• Identify, source, and recruit new clients interested in logbook loans.
• Market and sell logbook loan products to individuals and SMEs.
• Explain loan terms, interest rates, repayment schedules, and conditions clearly to clients.
• Conduct preliminary client assessments and collect required documentation.
• Build and maintain strong client relationships to encourage repeat business and referrals.
• Follow up on prospective clients and convert leads into approved loans.
• Ensure proper KYC documentation and compliance with internal policies.
• Monitor client repayments and follow up on overdue accounts in coordination with the collections team.
• Achieve monthly sales and portfolio growth targets.
• Maintain accurate records of client interactions and pipeline.
• Provide market intelligence and competitor feedback to management.
• Participate in marketing campaigns, activations, and field visits.
• Ensure excellent customer service before, during, and after loan disbursement.

Key Performance Indicators (KPIs):

• Number of new logbook loans booked.
• Loan portfolio growth.
• Portfolio at Risk (PAR) within acceptable limits.
• Client retention and repeat business rate.
• Revenue generation targets.

Minimum Qualifications & Experience:

• Diploma or Degree in Business Administration, Marketing, Finance, or related field.
• At least 1–3 years’ experience in microfinance or logbook loan sales.
• Strong negotiation and persuasion skills.
• Excellent communication and relationship management skills.
• Ability to work under pressure and meet targets.
• Knowledge of microfinance regulations and lending procedures.

Key Competencies:

• Sales-driven and results-oriented.
• High integrity and ethical standards.
• Customer-focused.
• Strong networking skills.
• Good analytical and reporting skills.

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Key Responsibilities

Customer Service

• Respond to customer inquiries through phone calls, emails, social media platforms, WhatsApp, and walk-in visits.
• Provide accurate information on the Company\'s products and services.
• Handle customer complaints and ensure timely resolution.
• Follow up on customer requests and maintain customer satisfaction.
• Maintain and update customer records.

Digital Marketing

• Manage the Company\'s social media platforms, including Facebook, Instagram, TikTok, LinkedIn, X (Twitter), and WhatsApp Business.
• Create and publish engaging content across digital platforms.
• Monitor social media engagement and respond to customer inquiries.
• Generate leads through online marketing campaigns and promotions.
• Assist in developing and implementing digital marketing strategies.
• Monitor and report on the performance of digital marketing activities.

Sales Support

• Generate and follow up on leads to support business growth.
• Assist in organizing marketing campaigns, activations, and promotional events.
• Support customer retention initiatives through regular engagement and follow-up.

Qualifications and Experience

Academic Qualifications

• Diploma or Degree in Marketing, Business Administration, Public Relations, Communications, Sales and Marketing, or a related field.

Experience

• At least two (2) years\' experience in customer service, sales, digital marketing, or a related role.
• Experience managing social media platforms and digital marketing campaigns will be an added advantage.

Skills and Competencies

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Proficiency in social media management and digital marketing tools.
• Content creation and copywriting skills.
• Good organizational and time-management skills.
• Ability to multitask and work under pressure.
• Basic graphic design skills will be an added advantage.
• Strong problem-solving and analytical skills.
• Sales and negotiation skills.
• Proficiency in Microsoft Office applications.