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  • Posted: Mar 1, 2021
    Deadline: Mar 4, 2021
  • Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. With 165 member states, a further 8 states holding observer status and offices in over 100 countries, IOM is dedicated to promoting humane and orderly migration for the bene...
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    Migrant Service Assistant

    Under the overall programmatic supervision of the Family Assistance Program (FAP) Project Coordinator, and the direct supervision of the FAP National Project Officer-Team Leader, the successful candidate will be based in Nairobi and will be accountable and responsible for assisting the streamlining of applicant case processing and guiding family members on the German Family Reunification (FR) visa application process, which includes assistance in completion of the required forms and supporting documentation checklists, biometric collection and questionnaire filling.
    Core functions

    • Take responsibility for the day-to-day assistance to beneficiaries in the FAP Centre.
    • Provide excellent migrant service to applicants at all times, in full compliance with the Service Standards. 
    • Assist and guide migrants in the completion of the online visa application form as per checklists, conduct completeness checks on all documentation and collect, when required, biometric information.
    • Complete questionnaires on behalf of applicants while ensuring accuracy of the information and verifying the consistency of the information in the questionnaires with the documentation provided.
    • Provide migrants with accurate information in a timely manner and distribute information sheets, Integration Handbook and visa requirement checklists; assisting with telephone and e-mail inquiries from clients (including requirements for submitting visa applications); and informing clients of any changes to visa requirements or submission procedures.
    • Organize the files of the applicants in the required order based on the instructions of the German Consular staff in IOM designated folders for applicants to submit to the Consulate, and in full compliance with the IOM Service Standards.
    • Maintain high level of accuracy of data capture, by ensuring that the information collected and recorded in the case management system are correct, complete and updated at all time;
    • Answer questions and provide remote guidance on form completion, visa requirements and general information to families and principle applicants.
    • Schedule appointments while ensuring appointment system for applicants in FAP is operated effectively.
    • Maintain records of all applications and contact with principle applicants and report these records periodically in a timely manner;
    • Inform management of any problems or issues immediately while regularly suggesting how to improve efficiency and service.
    • Take active steps to mitigate fraud and malfeasance, and to monitor the integrity of records containing individual data; and,
    • Perform any other duties as may be assigned. 

    Required Qualifications and Experience


    • University degree in Business Management, Social Science or related discipline preferred; or an equivalent combination of education, training & experience, with two years of relevant experience; or
    • Completed High School diploma from an accredited academic institution, with four years of relevant professional experience.


    • Minimum 4 years of relevant professional experience in a similar setting & capacity preferred; Demonstrated ability to maintain accuracy & confidentiality in performing responsibilities.
    • Good knowledge of information technology and demonstrated proficiency with Microsoft Office applications, including Excel, Word, PowerPoint and Publisher.
    • Previous work experience in international organizations and service industry companies would be an advantage.
    • Strong interpersonal & intercultural skills with an attention to detail.

    Fluency in English is required; working knowledge of German is an advanta

    go to method of application »

    Project Assistant (BMM)


    Under the overall coordination of the Head of IOM Kenya Country Office and the direct supervision of the Programme Manager of Immigration and Border Management and close coordination with IBM National Programme Officer in Nairobi, the successful candidate will be accountable and responsible for assisting in the planning, coordination, implementation, monitoring and reporting on activities under Better Migration Management Programme within Immigration and Border Management Unit.


    • Assist in implementing and monitoring all operational, logistical, and administrative aspects of IOM Kenya’s programmes on Immigration and Border Management (IBM), Counter Trafficking and Assisted Voluntary Return and Reintegration (AVRR) under BMM, in close coordination with the Programme Manager.
    • Liaise with the government partners and local authorities, counterparts on the implementation of the projects including counter trafficking in Person Secretariat.
    • Maintain the project-related correspondence and progress, technical reports, visibility and communication materials and other relevant background documents under Better Migration Management Programme
    • Assist in drafting reports and formal correspondence and dissemination to relevant counterparts.
    • Provide technical support to increase the capacity of relevant implementing partners engaged in the implementation of outreach, advocacy, and awareness component.
    • Maintain, update and compile project documentation, including payment requests, Purchase Requisition, and similar routine project documentation for the projects.
    • Represent IOM at the meetings and conferences relevant to the project in the region, as assigned by the Programme Manager.
    • Maintain linkages and liaison with partner agencies and ministries, relevant to the project as directed.
    • Organize and arrange conferences and/or training sessions related to the projects.
    • Assist in drafting and developing new projects.
    • Undertake duty travels related to the project implementation.
    • Perform any other duties relevant as assigned.



    Bachelor’s degree in Political or Social Science, International Relations, Law or any other related field from an accredited academic institution with 2 years of relevant working experience or Completed High School diploma from an accredited academic institution, with four years of relevant professional experience.


    • Professional experience in project assistance or project implementation in international donor funded projects.
    • Experience in contributing to drafting project documents and reports.
    • Familiarity with issues of migration, immigration and border management and counter trafficking.
    • Work experience in IOM, UN agency, non-governmental organization, or international organization is required.
    • Extensive experience in liaison and cooperation with governmental authorities and UN partners is mandatory.
    • Good level of computer literacy, including database applications.
    • Previous work with migration issues and the ability to make adequate presentations.
    • Experience working in hardship situations.
    • Experience in Immigration and Border Management and Counter Trafficking projects would be an advantage.
    • Experience in field level programme implementation and understanding Kenya borders would be an added advantage.


    Fluency in both written and spoken English and Swahili is required.

    Method of Application

    Use the link(s) below to apply on company website.


    Interested candidates are invited to submit their application by sending a Motivation Letter and the updated CV to the email address

    Closing Date: 04 March 2021

    Only shortlisted applicants will be contacted.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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