Job Vacancies at Talent Grid Africa

Key Responsibilities:

• Contract Management:
• Draft, review, and negotiate contracts related tcorporate operations, partnerships, employment, and service
• agreements, ensuring all legal requirements are met and mitigating risks.
• Policy & Process Development:
• Develop and implement company policies and processes in compliance with local and international laws.
• Ensure policies reflect best practices and align with Talent Grid Africa’s business objectives.
• Entity Incorporation:
• Lead the legal processes involved in incorporating new business entities across multiple African countries.
• Work closely with local legal advisors tensure compliance with country-specific regulations and requirements
• for business setup.
• Regulatory Compliance:
• Monitor and ensure compliance with applicable laws and regulations governing business operations, including
• employment law, tax law, corporate governance, and data protection across all operating regions.
• Risk Management:
• Identify legal risks associated with the business operations and propose effective solutions tmitigate them.
• Advise leadership on legal matters that may affect the organization’s strategy or operations.
• Legal Documentation:
• Maintain accurate and up-to-date legal documentation, including contracts, agreements, corporate filings, and
• compliance records for the organization’s operations across Africa.

Qualifications:

• Education:
• Bachelor’s degree in Law (LLB) or a related legal field.

Experience:

• Minimum of 2 to 3 years of experience in a legal or compliance role, ideally with exposure tcorporate law and entity incorporation across multiple African jurisdictions.
• Experience in drafting, negotiating, and reviewing contracts.
• Knowledge of African legal frameworks, particularly in business, corporate governance, and employment law.

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We are looking for a dynamic Client Success Manager to join our team, responsible for managing both client and candidate relationships and driving satisfaction throughout the recruitment process. In this role, you will be the key liaison between clients and candidates, ensuring high satisfaction levels, handling inquiries, and identifying upsell and cross-sell opportunities.

Key Responsibilities:

• Client and Candidate Relationship Management:
• Serve as the primary point of contact for clients, ensuring seamless communication and managing the recruitment process, ensuring a smooth experience for all parties involved.
• Client Onboarding:
• Oversee the onboarding process for new clients, ensuring it is well-organized, thorough, and aligned with both the client's and Talent Grid Africa goals to ensure clients are set up for success from day one.
• Upselling and Cross-Selling:
• Actively identify opportunities to upsell and cross-sell Talent Grid Africa services, contributing to revenue growth while providing additional value to clients.
• Client Retention:
• Develop and implement strategies to foster long-term relationships, maximize client satisfaction, and ensure clients continue to derive value from Talent Grid Africa’s’ services.
• CRM Utilization:
• Effectively use HubSpot CRM to track, manage, and nurture client relationships. Ensure all client interactions and communications are documented accurately to maintain up-to-date records.
• Reporting and Analytics:
• Prepare comprehensive reports on client accounts, highlighting successes, opportunities for improvement, and areas of concern. Use these insights to inform decision-making and improve customer experience.

Qualifications:

• Client-Facing Experience:
• Proven experience in a client-facing role, where you have managed relationships and provided exceptional service.
• Upselling and Cross-Selling:
• Experience identifying opportunities for upselling and cross-selling, with a strong track record of achieving targets.
• Fluency in English:
• Strong written and verbal communication skills in English, with the ability to effectively engage with clients and stakeholders.
• CRM Proficiency:
• Experience using CRM tools, especially HubSpot, to manage client interactions, track performance, and
• maintain accurate records.

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Requirements

• Degree: Business Administration/HR Management
• Experience: 7+ years in HR (3+ in senior management)
• Industry: Proven IT sector expertise
• Skills: Leadership, HR software proficiency, labor law knowledge
• IHRM Membership is a plus!
• Salary: 200k