Jobs at Church World Service

Primary Purpose:

This position is responsible for proper maintenance of HR records/files to ensure efficient and effective filing system, recruitment, management of leave, time and attendance as well as maintenance of work permits and other pertinent documents for National and international staff in accordance with the guidelines of DOS/PRM and RSC Africa policies and procedures, and support with staff welfare matter. This position serves as an overall support to the Senior HR Officer and HR Supervisor and may assist in any function of Human Resource

Essential Duties:

1. Maintains an efficient and effective filing system for HR documents, including the filing of staff files using the checklist.
2. Support the Recruitment Cycle (post vacancies, short-list CV’s, arrange interviews, maintain candidate employment applications, conduct reference checks, extend offers, send regrets letters to unsuccessful applicants, update recruitment report, etc.)
3. Organize HR fileserver and manage the archiving of HR documents as per CWS RSC Africa policy.
4. Preparation of Payroll Management Reports (PMRs) for international and national staff and communicating the same to HQ for payroll action.
5. Ensure smooth coordination of travel and accommodation logistics for new international staff and advise them on the visa requirements.
6. Maintains accurate staff list and complete all the information as guided by the supervisor.
7. Ensure staff have read and signed all the policies as required and maintain an up to date staff list with all the policies for quarterly reporting as per Program Integrity Guidelines.
8. Maintains an up to date emergency contact list for CWS Africa.
9. On-board new hires (collect new hires documentation, prepare of IDs and issuance of access cards to new hires and visitors)
10. Work with IT to ensure access cards are activated and returned when not in use especially by the visitors and exiting staff.
11. Support with recruitment exercise and communication with candidates.
12. Manage staff leave, timesheets, and communicate to the payroll person.
13. Prepares regular reports including monthly overtime report, monthly sick and annual leave report for Nairobi, and monthly international staff work permit report.
14. Maintains a thorough understanding of Ministry of Foreign Affairs requirements for work permit and identity card processing/cancellation for international staff.
15. Work with MFA consultant to ensure international staff work permits, visas and IDs are processed in good time, and process the payment of consultancy fee.
16. Maintains updated copies of staff documentation including passports, vaccination cards, national ID, and educational certificates.
17. Ensure staff exiting have been provided with clearance forms and exit interview global link.
18. Prepares certificates of service for separated staff in accordance with CWS Africa’s standard operating procedures and relevant labor legislation.
19. Prepares monthly probationary report and share with supervisors/managers a month before the probation end date.
20. Maintains and updated staff list (new hires, promotions, deletions, etc. and saved on the file server by end of every month).
21. Maintains notification system of pending employee performance reviews and liaise with the supervisors and employees concerned.
22. Maintains contract expiry dates and update the unit heads two months in advance.
23. Supports with the development of SOP and implementation of the same.
24. Ensure staff medical and other insurance coverages are up to date. This includes but is not limited to enrollment, deletions, issuance/replacement of medical cards, trainings, debits, credits, evacuations and monthly reconciliation of the payments.
25. Performs other duties that may be assigned to ensure effective and efficient administration of CWS Africa Human Resources section so as to meet the program’s objectives and maintain high professional standards.

Qualifications:

Experience:

• Four (4) years’ work experience required
• three (3) years’ experience in a busy HR office is required.
• Experience in the Non-Governmental sector preferred.

Skills:

• Strong computer skills, in particular Microsoft Excel, Word, Outlook and Access
• Excellent English communication skills, both oral and written
• Excellent organizational and time management skills
• Excellent understanding of confidentiality
• Strong interpersonal skills
• Strong analytical skills with the ability to understand, process, and document information

Education & Certifications:

• Bachelor’s Degree or four (4) years of relevant paid experience in lieu of a bachelor’s degree required.
• Diploma in Human Resources strongly preferred.
• Member of Institute of Human Resource Management preferred

Abilities:

• Manage large and diverse workload under pressure with competing priorities.Maintain the integrity of official records.
• Analyze and solve complex problems and make sound decisions.
• Work with minimal supervision
• Maintain a high-performance standard with attention to detail.
• Work independently and contribute to overall operations of RSC Africa.
• Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP)

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Primary Purpose:

This position is responsible for implementing all United States Refugee Admissions Program (USRAP) Field Processing activity at RSC Africa, ensuring that RSC Africa processing priorities and targets are met, that standard operating procedures are strictly followed and integrity maintained throughout the process.

Essential Duties:

1. Achieves and maintains a high performance standard based on a thorough knowledge of, and adherence to, established Church World Service Resettlement Support Centre (CWS/RSC Africa), Department of State (DOS), United States Citizenship and Immigration Services (USCIS), and Refugee Processing Centre (RPC) policies and procedures regarding current refugee processing eligibility criteria, database, and file management guidelines, the role of US Resettlement Agencies and refugee producing country conditions.
2. Travels throughout Sub-Saharan Africa, as assigned, or works remotely to conduct resettlement interviews with refugee applicants, collecting biographical information and establishing refugee claims, in a dignified and professional manner.
3. Conducts the AOR Screening and Prescreening interviews, either in person or remotely per the daily minimums set by Field Processing Management, in a non-confrontational, objective, and dignified manner. This includes:
   1. Determining case composition and ensures all refugee cases are cross referenced according to established standard operating procedures.
   2. Establishing the validity of an applicant’s identity through verification of all demographic and biographic information including, but not limited to, names, nationalities, birth dates, and locations of all immediate family members in order to complete the refugee case history as required.
   3. Collecting all identity information including photographs, height, and weight.
   4. Documenting applicant’s persecution claim.
   5. Analyzing, evaluating, and assessing the eligibility of refugee applicants for final adjudication by USCIS officers.
4. Prepares cases for USCIS, including reviewing physical file and START database.
5. Assists in Adjudications Circuit Rides, which includes completing post-Adjudication review, updating decisions (FTJ-R cases) and fingerprints, and preparing and distributing decision letters.
6. Runs Quality Check reports to ensure complete and accurate files, as well as identifies and correct processing errors prior to USCIS adjudication.
7. Identifies and reviews cases pending Prescreening and USCIS interviews in preparation for scheduling, schedules the cases in START, generates reports for refugee/partner notification, ensures that the reports are centrally filed for easy retrieval, and updates START accordingly.
8. Works with other Programs departments as necessary to properly update cases.
9. Assists as needed in preparing for circuit rides. This may include but is not limited to; requisitioning supplies, assisting GSO in preparation, packing of files, contacting interpreters, clean up at the end of the circuit ride, and other tasks as assigned by the Supervisors.
10. Completes and updates all case files and all database records.
11. Writes deferrals and info memos for referring agency action, as required.
12. Conducts file reviews in accordance with RSC and USCIS guidelines, paying close attention to detail.
13. Assists in various administrative tasks including but not limited to: research, locating files, data entry, and case analysis.
14. Analyses complex cases in consultation with Supervisors in accordance with established policies and procedures, while remaining open to supervisory direction.
15. Trains new staff as required and contributes to the development of Field Processing Department training procedures and their implementation.
16. Contributes to the development and updating of standard operating procedures for the Field Processing Department in coordination with Field Processing Supervisors, Managers and Field Processing Coordinator.
17. Conducts quality control checks and provides feedback to staff completing Pre-screening interviews during circuit rides
18. Serves as a Circuit Ride Point of Contact (POC) and team lead in the field. This includes coordinating and managing logistics in the field for the circuit ride. This also involves but is not limited to; maintaining effective relations with UNHCR, IOM, USCIS, US
19. Embassies and other implementing partners; coordinating transport of files, equipment and supplies; ensuring equipment is well managed and utilized; hiring, supervising and paying of interpreters; completing a trip report and accounting fully for funds advanced; and maintaining thorough knowledge and adherence to Circuit Ride and Field Processing Standard Operating Procedures.
20. If requested, assists with emails in the Field Processing mailboxes.
21. Undertakes other duties as assigned by CWS/RSC Africa Management.

Qualifications:

Experience:

• Four (4) years paid work experience required.
• Supervisory experience preferred.
• Casework or previous resettlement experience is preferred.
• Prior USRAP Field Processing experience is preferred.

Skills:

• Strong verbal and written English language skills.
• Second language is an advantage; French, Somali, Tigrinya, Amharic, Kinyarwanda or Arabic preferred.
• Demonstrated computer skills, especially Microsoft Word, Excel, and Outlook.
• Strong organizational and time management skills.

go to method of application »

Primary Purpose:

This position is responsible for implementing all United States Refugee Admissions Program (USRAP) Field Processing activity at RSC Africa, ensuring that RSC Africa processing priorities and targets are met, that standard operating procedures are strictly followed and integrity maintained throughout the process.

Essential Duties:

1. Achieves and maintains a high performance standard based on a thorough knowledge of, and adherence to, established Church World Service Resettlement Support Centre (CWS/RSC Africa), Department of State (DOS), United States Citizenship and Immigration Services (USCIS), and Refugee Processing Centre (RPC) policies and procedures regarding current refugee processing eligibility criteria, database, and file management guidelines, the role of US Resettlement Agencies and refugee producing country conditions.
2. Travels throughout Sub-Saharan Africa, as assigned, or works remotely to conduct resettlement interviews with refugee applicants, collecting biographical information and establishing refugee claims, in a dignified and professional manner.
3. Conducts the AOR Screening and Pre-screening interviews, either in person or remotely, per the daily minimums set by Field Processing Department Management, in a non-confrontational, objective, and dignified manner. This includes:
   1. Determining case composition and ensures all refugee cases are cross-referenced according to established standard operating procedures.
   2. Establishing the validity of an applicant’s identity through verification of all demographic and biographic information including, but not limited to, names, nationalities, birth dates, and locations of all immediate family members in order to complete the refugee case history as required.
   3. Collecting all identity information including photographs, height, and weight.
   4. Documenting applicant’s persecution claim.
4. Analysing, evaluating, and assessing the eligibility of refugee applicants for final adjudication by USCIS officers.
5. Prepares cases for USCIS, including reviewing physical file and START database.
6. Assists in Adjudications Circuit Rides, which includes completing post-Adjudication review updating fingerprints, and preparing and distributing decision letters.
7. Runs Quality Check reports to ensure complete and accurate files, as well as identifies and correct processing errors prior to USCIS adjudication.
8. Works with other Programs departments as necessary to properly update cases.
9. Assists as needed in preparing for and execution of circuit rides. This may include but is not limited to; requisitioning supplies, assisting GSO in preparation, packing of files, contacting interpreters, clean up at the end of the circuit ride, and other tasks as assigned by the Supervisors.
10. Completes and updates all case files and all database records.
11. Writes deferrals and info memos for referring agency action, as required.
12. Conducts file reviews in accordance with RSC and USCIS guidelines, paying close attention to detail.
13. Assists in various administrative tasks including but not limited to: research, locating files, data entry, and case analysis.
14. Analyses complex cases in consultation with Supervisors in accordance with established policies and procedures, while remaining open to supervisory direction.
15. Trains new staff as required and contributes to the development of Field Processing Department training procedures and their implementation.
16. Contributes to the development and updating of processing guides for the Field Processing Department in coordination with Supervisors, Managers and Coordinators.
17. Undertakes other duties as assigned by CWS/RSC Africa Management.

Qualifications:

Experience:

• Four (4) years paid work experience required
• Casework or previous resettlement/humanitarian experience is preferred.

Skills:

• Strong verbal and written English language skills;
• Second language is an advantage; Somali, Tigrinya, French, Amharic, Kinyarwanda or Arabic are preferred;
• Demonstrated computer skills, especially Microsoft Word, Excel, Outlook, PowerPoint;
• Strong organizational and time management skills;
• Meticulous attention to detail.

Abilities:

• Manage large and diverse workload under pressure with competing priorities.
• Maintain the integrity of official records; - Analyse and solve complex problems and make sound decisions; - Work with minimal supervision
• Maintain a high performance standard with attention to detail;
• Work independently and contribute to overall operations of RSC Africa;
• Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP);
• Accurately type 40 WPM at 96% accuracy;
• Pass the quarterly job knowledge assessments with a score of 80% or higher;

Education & Certifications:

• Bachelor’s Degree is required (or 4 years of work experience in lieu of a bachelor’s degree.

Important Requirements:

• Strong English communication skills, both written and oral.
• Ability to work in a multi-cultural environment required.