Jobs at Equity Bank Kenya

ROLE SUMMARY

The incumbent in this role will be expected to provide Software development leadership, day to day guidance and programming expertise to developer teams. They will work closely with a variety of product owners to understand the business problems being solutioned, and work with the developers to build features and tools to solve those problems.
Day to day collaboration with project managers, scrum masters, business analysts, testers and other project squad members involved in solution development and delivery.
This is an active development role, so the successful candidate must currently be actively writing code and must have significant experience with the design, development and implementation of API based solutions via REST/JSON.

Role Responsibilities

• Design and build highly available, resilient, and scalable platformprimitives & API
• Work through problems with your team and roll up your sleeves
• Lead code reviews and drive improved coding and documentationpractices to ensure code quality, mentorship, and shared knowledge.
• Serve as API Design and Development expert on initiatives executed for growing the Borrow, Save&Invest, Insurance lines of business and related partner integrations
• Provide thought leadership and mentor team members to design and implement API’s
• Help identify and lead the transition of current systems, platformsand processes to next-generation API based environments
• Lead and assist with preparation of enterprise API integration solution documentation including but not limited to; developmentof functional and technical specifications, technical approach, testing specifications and implementing technical solutions into anexecution environment.
• Manage software developers, including goal setting, performance
• evaluation, and provide proper guidance to ensure integration services and architectures are designed, tested, documented, implemented, enhanced, and maintained according to the enterprise standards and expected service quality.
• Coordinate with platform engineering, business application owners, and DBA functions etc. to ensure availability, reliability,and scalability of solution implementation.
• Provide technical knowledge and experience during the planning,execution, and management of our integration solutions.
• Participate in knowledge sharing opportunities and contribute tothe overall growth of the collective knowledge of the Borrow, Save&Invest, Insurance team

 
General Qualifications:

• Bachelor's degree in Engineering, Computer Science, InformationTechnology or closely related field is a must, with higher-level education preferred. Additional work experience may be substituted for higher-level education
• 7+ years’ hands-on experience developing software in a productionenvironment at scale
• 5+ years of hands-on experience in design and developing integration solutions using APIs, Webservices, Messaging, Orchestration, Integration Patterns and Events using ASP.Net Core,MVC, C#, REST API’s, JSON, SOA, SOAP, WSDL, JMS, XML etc.
• A proven track record of leading the technical direction for software development teams — strong technical mentorship is amust
• Deep experience with object-oriented analysis and design withdemonstrable experience writing clean, thoughtfully crafted object-oriented code that scales. Experiencing with a variety ofproject execution methodologies including but not limed to Waterfall and Agile.

CLOSING DATE: 25TH MARCH 2022

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ROLE SUMMARY

As the Business Performance Manager, you will be responsible for monitoring existing and new business initiatives, strategy execution, and undertaking performance reporting. The role assists and supports the CIO, Banking and Financial Services to manage and monitor the strategic operations of the team and all initiatives in-flight per the Borrow, Save&Invest, Insurance business strategy, through the establishment of routine robust reporting. The position also provides support and assistance in the reporting and monitoringof day-to-day execution activities including the number of projects on-track, outstanding audit items, outstanding risk issues etc

Role Responsibilities

• Develop, produce, and deliver presentations to seniorleadership.
• Provide support to the CIO, Banking and Financial Services in achieving the unit’s Strategic Plan including reviewing performance against the strategic objectives and tracking theteam’s work plan by division.
• Lead in developing business performance scorecards, Key Performance Indicator (KPI) goals, analyses and reviews forregular reporting on the team’s performance. KPIs will alsoreflect the efficiency, effectiveness, and continual improvement of service delivery.
• Provide recommendations for driving enhanced performanceusing business change models to estimate current process capabilities, analyse performance measures, identify improvements, and quantify outcomes.
• Coordinate inputs on planning and performance from thevarious Tech Business departments.
• Prepare a monthly performance pack and prepare minuteswith follow up actions emanating from the monthly performance meeting.
• Prepare quarterly performance reviews for seniormanagement.
• Work with the Data Office to develop, inspect, mine, and model data to raise productivity, improve decision makingand identify product/market opportunities to gain competitive advantage.
• Work with the Research and Development team to keepabreast with and where agreed, adopt latest innovationtrends e.g., solutions/work efficiency models etc.
• Work closely with the technical product management teamto analyse critical product delivery practices, identify efficiencies attainable through process alignment and/or improvement.
• Coordinate the closure of key audit and risk issues withrespective departmental heads, and ensure the team isaware of key fraud and risk requirements.
• Prepare an action log for weekly stand-up meetings and make follow-ups for action implementations and updates.
• Provide support to the CIO Banking and Financial Services in the preparation and coordination of submissions as required (business planning proposals, resourcing, budget updates).
• Assist with the unit’s budget preparation and monitoring,including preparation of reports to key stakeholders.
• Establish and maintain communication links/processes/systems, and drive cross-functional collaboration with relevant key units and senior stakeholderse.g., the Group CIO’s office.
• Contribute to department/ad hoc tasks

General Qualifications:

• Degree level qualifications in business and/or projectmanagement or a related discipline.
• Min. 5-10 years working experience and/or a proven trackrecord with performance management and business planning/management (financial management and KPI reporting experience).
• Minimum three years supervisory or managerial experience.
• Experience in development of budgets, schedules, andperformance standards.
• You have strong analytical skills, a passion for numbers.
• Advanced skills in developing captive presentations, withexperience using visualisation tools.
• Ability to generate error-free reports, charts, and graphs.
• Demonstrated ability to build relationships across a matrixorganization, responding quickly to change and adapting/operating in an ambiguous environment.
• You must be strong on coordination, have good interpersonalskills and teamwork capabilities as well as individual drive.
• Excellent written and oral communication skills including theability to persuade, influence, negotiate, and make formal presentations in meetings and training environments.
• You are pro-active and focused on execution and cancommunicate across all levels of the organization.
• Furthermore, you should be comfortable with meeting shortdeadlines and can deliver a quality product in a timely manner.
• Knowledge of performance management strategies andtools.
• Understand the project management lifecycle and ability totrack and report against milestones in a professional and consultative manner.
• Advanced proficiency level in Microsoft Office, MS Project,Visio, web-based and job specific software applications.

CLOSING DATE: 24TH MARCH 2022

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Description
 
The Project Manager will be expected to deliver technology solutions by managing projects throughout their full life cycle; they will lead projects related at enterprise-level. In this role, the PM will be responsible for gathering resources, generating schedules, establishing teams to fulfil initiatives; they will interface with project members, vendors, managers, executives, and stakeholders to manage risk and ensure projects are completed to a high quality, on time and within budget.

The Project Manager will also be responsible for managing the work of consultants, allocating and utilizing resources in an efficient manner and maintaining a co-operative, motivated and successful project team.

Responsibilities.

• Managing co-ordination of the partners and working groups engaged in project work
• Developing and maintaining a detailed project plan.
• Managing project deliverables in line with the project plan.
• Recording and managing project issues and escalating where necessary.
• Resolving cross-functional issues at project level.
• Managing project scope and change control and escalating issues where necessary.
• Monitoring project progress and performance.
• Providing status reports to the project sponsor.
• Managing project training within the defined budget.
• Liaison with, and updates progress to, project steering/senior management.
• Working closely with users to ensure the project meets business needs.
• Identifying user training needs and devising and managing user training programmes.
• Direct the coordination of all implementation tasks involving third party vendors
• Coach, mentor and lead personnel within a technical team environment.
• Driving the project acceptance from the various internal customers
• Advising the management and the projects team on issues of project governance.
• Risk Management activities - work with the risk leadership, 3rd party vendors, cybersecurity staff, and other external stakeholders to identify, assess, and mitigate risks.

 
Qualifications

• An undergraduate degree in a business/ICT/Project Management or any other related field.
• Project Management professional qualifications in PMP/PRINCE2 or similar qualifications.
• An MBA/business related Master’s degree will be an added advantage
• Must demonstrate an understanding of financial services.
• 5+ years of professional project management experience
• Excellent understanding of Project management principles and methodologies including established PMO policies and procedures.
• Expert knowledge; Project risk & Issue management, Planning, communication, human resource, time management, cost management, project integration, stakeholder management and quality management.
• Proficient in the use of project management, presentation and planning tools.
• Demonstrated successful mastery of major components of the Project Lifecycle Development in the context of major systems implementations.
• Demonstrated mastery on project scheduling on MS Project is a must.
• Ability to organize and direct quality time-bound work efforts in a matrixed environment.
• Experience with financial services systems preferred.
• Demonstrated high level of analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage teams; identify and secure needed resources; escalate conflicting priorities; influence team members and business leaders to successfully execute
• Ability to negotiate agreements and/or reach consensus with all levels and positions within the organization
• Ability to translate technical concepts into non-technical terms.
• Demonstrated ability to drive crucial conversations across stakeholders of varying seniority.
• Ability to manage multiple projects.
• Strong leadership skills with demonstrated competencies in championing customer focus

CLOSING DATE: 31ST MARCH 2022

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Description

Equity Bank is one of the region’s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12 million customers - the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role outlined below.

Mobile Channels within Group Payments

Job Purpose Statement

The Operations Analyst is responsible for the provision of operational and client service support to the mobile banking business team by proactively identifying and solving issues relating to the performance of the mobile banking business operations, channels and customer experience. The Operations Analyst shall also be involved in the continuous review of mobile banking business processes and workflows to make a variety of recommendations for improving efficiency and service delivery to the users of the mobile banking channels and requisite products. The operations analyst will also work with the mobile channels team to identify opportunities to help increase profitability and develop improved strategies, processes and procedures for effective and efficient client management.

 Reporting to the General Manager- Mobile Channels, the ideal candidate’s key duties and responsibilities will include: This role is key to ensure mobile banking customers receive outstanding support for all their issues and product support needs to maintain loyalty to the services.

Key Accountabilities (Duties and Responsibilities)

• Analyse mobile banking data and information to identify new revenue generating business opportunities, improve customer experience, and lower costs.
• Manage the accuracy of reconciliation reports for preparation of revenue share models and computation of mobile banking invoices.
• Liaise with the payments performance analyst to manage all financial revenue and cost exceptions to ensure recovery of any exposures to the business on a weekly basis.
• Analyse and enhance workflow and cross-departmental engagements to meet customer satisfaction levels.
• Exception management in order to minimize operational losses and risks associated with transaction processing.
• Research market and industry trends and patterns and prepare insight reports to guide improvements to mobile channels and operations.
• Prepare detailed reports of top customer issues, gaps in mobile channel’s service offering and identified improvements.
• Compare mobile banking processes with industry standards and best practices and make recommendations for improvement to the mobile channel managers.
• Monitor insights from mobile channels reconciliations activities, prepare weekly and monthly reports for utilization by management and make recommendations based on gaps and trend analysis.
• Support the first line customer facing teams in resolution and provision of product information and support for customer-initiated queries and issues within the determined SLAs.
• Schedule and execute regular product awareness training drives for the wider bank sales and support teams.
• Manage a product knowledgebase for common support queries, troubleshooting guides and product information for use by sales and support teams.
• Monitor, track and analyse customer feedback and needs about mobile channels and prepare monthly product improvements recommendations based on identified gaps, or missing solutions to customer problems.
• Track the quality and risk management of mobile channel services by participating in the development and validation of mobile channels user acceptance testing exercises for new product/services and changes.
• Identify deficiencies and areas for improvement and redesign under the mobile banking channels and products.
• Actively execute tactical strategies to achieve satisfactory rating for the mobile banking
• Track the quality and risk management of mobile channel services by participating in the development and validation of mobile channels user acceptance testing exercises for new product/services and changes.
• Identify deficiencies and areas for improvement and redesign under the mobile banking channels and products.
• Actively execute tactical strategies to achieve satisfactory rating for the mobile banking department’s audit, compliance and risk management reviews
• Build sustainable relationships of trust through open and interactive communication across various areas of business.
• Personal Growth and Development – maintain professional and technical knowledge of the mobile banking channels and related products and services; Regularly participating in cross-department trainings; Benchmarking market and industry best practices; Developing and tracking a personal development plan; Meeting training and development quota.
• Teamwork – Contribute to team effort by accomplishing related results as needed.

Qualifications
 
Academic and Professional Certifications:

• University Degree in a business field is desirable.
• Service oriented certifications desirable.

Experience

• At least 2 years proven customer support or client servicing experience for digital financial services in a similar sized organization.  
• Experience in a banking or financial services operations role is an added advantage.
• Familiar with CRM systems and practices
• Data Analytical skills and tools e.g., Excel, MS Power BI, SQL etc.
• Knowledge of multiple functional areas withing financial institutions, including, sales, customer support, finance or marketing. Understanding of customer service principles and standards.
• Ability to achieve tactical goals and evolve customer experiences based on research, data and industry trends in an innovative and fast-paced environment. Excellent problem-solving, organizational and analytical skills
• Ability to influence multiple stakeholders without direct authority

CLOSING DATE: 25TH MARCH 2022

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Description

Equity Bank is one of the region’s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12 million customers - the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role outlined below. 

We seek to recruit qualified, experienced, self-driven, highly motivated and passionate candidates to fill the position outlined below within the Corporate Banking Department.

Reporting to the General Manager – Corporate Banking, the role holder shall be responsible for driving growth of the Corporate Banking portfolio product sales across the Corporate & SME segment in accordance with agreed objectives through participation in the following key responsibilities:

Key Responsibilities:

• Prospecting for new Corporate, and high net worth clients and meet the set targets.
• Developing and implementing business growth strategies for different clients/sectors for the bank.
• Active management of existing clients including increasing wallet share.
• Participating in presentations to clients and marketing drives and other relationship management activities.
• Managing an active portfolio of at least 5 corporate clients in an active ecosystem.
• Customers service management as part of relationship building.
• 360 degree understanding of clients financial needs and all bank products and services.
• Regular client visits/presentations and meetings with visit reports.
• High level negotiation to get new and additional business.
• Preparation of various reports including customized client proposals according to client need.
• Coordination with various departments like credit, treasury etc. for delivery of seamless service to client.
• Competitor and Industry analysis - Actively review and monitor competitor product offerings and monitor industry trends.

Qualifications

• Bachelor’s degree in Finance, Marketing or other business related field from a well-recognised institution.
• Minimum of at least 5 years’ experience in a finance or credit role in the bank.
• Good working knowledge of credit analysis.
• Strong presentation and PowerPoint skills.

Desired Competencies:

• Seasoned banker with proven networks among Corporate, SME and high net worth clients.
• Passionate, highly self - motivated, energetic and enthusiastic team player who is change oriented and customer focused.
• Demonstrate an ability to build and manage relationships and influence various stakeholders to deliver business.
• High networking skills with high level understanding of the financial sector needs for the different sectors of the economy.
• Results oriented and an excellent communicator both orally and in writing.

CLOSING DATE: 23RD MARCH 2022

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Job Purpose:   

As Systems Site Reliability Engineer, you will be involved in exciting technical challenges by analyzing, troubleshooting, and designing vital services, platforms, and infrastructure while always thinking about reliability, scalability, resilience, security, and performance.
Reporting to the SRE (Site Reliability Engineering) Lead, you will be a part of the team responsible for helping to support 24x7 uptime and availability of production mission-critical services within the Bank. You will help to create more consistent, automated environments across all applications or services, proactively test and tune all aspects of the platforms, streamline CI/CD processes, monitor, and respond to system notifications and alerts and continually work to optimize and improve the performance, security, and reliability of our systems.

Job Responsibilities/Accountabilities

• Run the production environment by monitoring availability, stability and resilience and taking a holistic view of system / service health.
• Perform data centric performance measurements in line with agreed service level objectives
• Build software to automate and improve management of platform infrastructure and applications
• Proactively improve reliability, resilience, and runtime stability of our applications services
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve.
• Provide primary operational support and engineering for multiple large software applications
• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
• Collaborate with Dev teams to improve services through rigorous testing and release procedures
• Participate in architecture design, platform management, and capacity planning exercises.
• Create sustainable systems and services through automation and uplifts

Qualifications

• Bachelor’s degree in computer science or equivalent
• 4+ years’ experience as SRE/DevOps Engineer
• Demonstrable experience in Containerization-Docker and orchestration (Kubernetes)
• Demonstrable experience in CI/CD tools such as Azure DevOps, circle CI, Jenkins etc.
• Good understanding of Infrastructure as Code (Terraform, Cloud Formation, Ansible)
• Familiarity with Linux and UNIX systems and command line system administration such as Bash, VIM, SSH.
• Basic scripting skills (preferably Golang, bash, shell, etc.,)
• Experience in monitoring and analyzing infrastructure performance using standard performance monitoring tools – Dynatrace, Azure Application insights, Prometheus, SolarWinds
• Good understanding of networking concepts e.g., Network routing, Load balancing, and Networking protocols, a base knowledge of TCP/IP, with an understanding of HTTP and DNS
• Experience in programming (structured and OOP) with one or more high level languages, such as Python, Java, .NET, and JavaScript
• Knowledge and proven hands-on experience in large-scale databases and distributed technologies, such as Kafka and Redis will be an added advantage
• A proactive approach to spotting problems and bottlenecks, troubleshooting incidents

CLOSING DATE: 31ST MARCH 2022

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Description

Equity Bank is one of the region’s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12 million customers - the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role outlined below.

To manage the facilities maintenance and upkeep of banks’ building facilities and equipment across its network by ensuring SLAs, budget and quality standards are met in accordance to the banks procedures and policies.
 
Governance

• Consistency in adherence to and application of established policies, processes and tools to achieve optimal efficiency, compliance and cost containment for all Facilities related activities.
• Ensure all Facilities related audits are conducted as per regulation and policy.
• Ensuring closure of all audit findings as per the annual Health & Safety and Energy Audits
• Ensure compliance with all regulatory legislation as applies to facilities management
• Implement and ensure compliance to OSHA Act and Bank’s Health & Safety Policy in liaison with the HSE Manager
• Maintain an audit ready environment for both internal and external audits.
• Plan and coordinate safety inspections as required and ensures adherence to company key control policies.
• Carry out regular inspections of the premises, identify defects, and initiate measures to correct the defects.

Facilities Management Financials

• Develop and implement a cost-effective facilities management program including preventive maintenance and associated life-cycle requirements
• Minimize expenditures, maximize revenues and adhere to budgeted cost parameters.
• Payment processing for all repairs and maintenance costs.
• Develop and implement cost reduction initiatives
• Prepare annual Facilities budgets in conjunction with Facilities & Projects Manager.
• Reconciliation and production of the monthly payment runs including outgoing/adjustment reconciliation and audit facilities related accounts for certification prior to payment.
• Initiate and innovate green energy solutions for sustainable environment and account for the monetary gains in the implemented initiatives.
• Undertake any other duty assigned from time to time.

Facilities Contracts

• Works with Facilities and Projects Manager to administer contracts execution/renewal program at least three (3) months before expiry and minimize delays in execution/renewals;
• Management of facilities services contracts and service level agreements. (Management of service providers in adherence to SLAs and contracts provided)
• Undertake timely review of Contracts with Legal Department before execution
• Ensure 100% execution of contracts

Facilities Management Reporting/Internal Processes

• Organize and supervise maintenance and repair of facilities with associated equipment
• Conduct and document regular facilities inspections
• Periodic reporting on budgets vs expenses and monthly savings in respect to facilities
• Managing the Commercial Services Help Desk and providing monthly reports
• Works with Facilities and Projects Manager to complete monthly financial and facilities activity reports;
• Maintain an up-to-date Facilities Contracts database
• Observe and report on progress and completion all works and associated snags as assigned and prepare post-occupancy evaluation reports
• Keep abreast with latest market trends and developments as relates to Facilities Management
• Ensures all facilities move-in/move-out paperwork is completed correctly and has been approved by the Facilities and Projects Manager.
• Support branch fit-out and refurbishment projects as requested

Stakeholder Engagement(Supply performance; Customer satisfaction

• Manages preparation of all facilities related correspondence, including supplier performance communication
• Works with legal department and Property and Facilities Manager to execute Contract penalties as relates to Facilities Contracts where necessary
• Schedules site visits and stakeholder engagements regularly
• Enhance internal and external customer relationship and ensure the customer is satisfied with our support.
• Scheduling and implementation of internal and external stakeholders’ engagement through meetings, customer experience engagement and branch visits.
• Monitor the performance of suppliers as per SLA and take corrective actions where necessary.
• Manage and mitigate associated risks to enable the organization to meet its obligations and maximize business opportunity
• Conduct Regular snag checks to branches and vendor premises/warehouse as necessary.

Qualifications

• A university degree in an Engineering, Land Economics, Real Estate or Construction related background
• At least three (3) years’ experience in a similar role in medium size organization.

Technical  Competencies

• Technical skills to effectively perform facilities management activities/tasks in a manner that consistently produces high quality service.
• Knowledge and effective application of all relevant facilities management regulation, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Knowledge of national / county regulations: To comply with all relevant legislation to ensure effectiveness in the role.
• Knowledge of application software e.g. Project management application, excel, etc. - To create and maintain authentic, timely and reliable records in relation to your duties. To take due care and attention when gathering, recording and manipulating data.

Behavioural  Competencies

• Negotiating skills- ability to negotiate lease terms to achieve best value in the market within the relevant parameters
• Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance
• Organization skills: ability to prioritize, plan, coordinate, work under pressure and without supervision.
• Teamwork and leadership skills: ability to work independently while at the same time be an active team player.
• Personal Ethics: Must be honest and with high level of integrity
• Able to make decisions, initiative and innovative in executing work.
• Communication Skills- ability to resolve disputes amicably, meet deadlines, and professionally respond to queries and concerns
   

CLOSING DATE: 25TH MARCH 2022