Jobs at Fairmont Hotels & Resorts

Are you bubbly, motivated and ready for a new challenge? We are looking for an individual with hospitality experience who wants to join our Reservations team! The Reservations Agent is responsible for handling all incoming telephone calls and emails as well as administering bookings in our busy and exciting hotel environment. 

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following: 

• Answer all calls promptly and in a courteous and efficient manner. Ensure that all relevant information is obtained.
• Assist in the optimisation of hotel occupancy & average room rates by ensure all reservations are accurately actioned within the same working day.
• Process and input transient, FIT and corporate reservations following hotel reservations policy. Handle enquiries for group bookings (business & leisure) via email or phone. 
•  Ensure that all details are updated in a timely manner for group bookings (chasing of options, contracts, rooming lists, proforma invoices, prepayment etc.)
•  Respect and apply the hotel’s pricing policy and implements the Revenue Management policy.
• To be fully aware of the hotel bedroom types, hotel facilities and its location including transport links
• To be up to date with restricted dates, special offers and promotions
• Complete checks for duplicate bookings and take necessary action
• Handles and resolve all customers complaints in an efficient manner
• Ensure all outward correspondence complies with company procedures and any unusual correspondence is flagged to the Reservations Manager.
• Ensure that any requests are passed onto the relevant department for action
• Offer and explain “ALL” Loyalty Programme to customers.
• Maintain a positive selling approach to maximise yield in both occupancy and rates.
• Any other duties assigned from time to time by the Department Manager/Supervisor

Your experience and skills include:

• Previous experience within luxury hotels or a similar role
• Excellent communication, presentation and interpersonal skills 
• Good team player
• Good organisational skills.
• Fluent in English - spoken & written.
• Computer literacy in Microsoft programs (Outlook, teams), Opera and Microsoft Office applications
• Proven track record of surprising and delighting guests to provide exceptional service
• Ability to communicate clearly and efficiently in English, both verbal and written.

go to method of application »

Be an ambassador of the brand and the property as General Manager, where your leadership, strong interpersonal skills and strategic vision will drive an engaged team, guest satisfaction and maximized operating results. You will bring your strong commercial and business acumen, and tenacity to drive the top line to exceed targets, and to position the property in the luxury marketplace.

You will be responsible for:

• Leading the business
• Lead the overall management and strategic direction of the property and support all departments in the achievement of operational targets
• Maximize the property in terms of profit and management of financials
• Ensure full compliance with operating controls and legislation in all areas of the business
• Building your team
• Actively involved in the recruitment process of positions within the property to select the best fit
• Champion employee engagement and promote a collaborative and inclusive environment where all employees are encouraged to provide input
• Develop relationships within the local community
• Driving service culture
• Maintain product and service quality standards to exceed guest expectations
• Promote the brand and ensure all brand essentials and standards are in place and executed consistently.

Your experience and skills include:

• Previous experience in a leadership role within a similar hotel brand
• Passionate to grow and develop self and others
• Strong ability to build relationships
• Strategic, creative and able to communicate effectively
• A proven leader who is able to inspire others
• Strong business acumen and demonstrated success in driving the commercial performance of the business and delivering on KPIs.

go to method of application »

You are an ambassador for the exceptional service and cuisine that are hallmarks of our culinary experience. You are creative and looking to grow your culinary career with us.

What is in it for you:

• Learning programs through our Academies and the opportunity to earn qualifications while on internship
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

• Working as part of the kitchen team this position involves food preparation and presentation with flair for breakfast, lunch and dinner for A la Carte, room service, functions and buffet service
• Maintains a clean and hygienic work environment whilst ensuring a product of high quality and presentation standards
• Demonstrate commitment to customer service for internal and external customers
• Prepare and present menu items showing variety and flair
• Ensure strict stock rotation and minimum wastage.  Have stock control procedures implemented and maintained
• Prepare and ensure availability of mis en place as required
• Keep all working areas clean and tidy.  Ensure all equipment is maintained, serviced and cleaned.  Report any problems to the Executive Sous Chef
• Be familiar with other areas in the Kitchen so when called upon, assistance can be provided.
• Attend and actively participate in all WH&S training required of you by the Hotel.
• Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations.
• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended. Report all broken or damaged departmental equipment to your Supervisor and record on appropriate maintenance report form.
• Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required.

Your experience and skills include:

• Possibility of making a study agreement of at least 6 months
• Proficient in the English language
• Creative person with great attention to detail
• Proactive and reactive, with a positive attitude, and a good disposition to work as a team