Jobs at Standard Chartered Bank Kenya

Purpose

This is a newly created role for 2022 for a Director within the Risk and Conduct, Financial Crime and Compliance (“CFCC”) COO team as a GPO Delegate, Regulatory Effectiveness Manager (Senior Manager) working with the Global Process Owner for Managing Regulatory Change (“MRC GPO”) process and Head of Regulation Identification Unit (“RIU”) for Risk and CFCC.

The GPO Delegate is mandated with the responsibility of the ongoing maintenance of horizon scanning scope and coverage (jurisdictional and regulatory), with a view to reduce duplicative scanning among RIU and CFCC teams. The GPO Delegate is responsible for reviewing and challenging the assessment of regulatory content and assignment of internal owners by the RIU; including liaising with the Regulatory Change Team (“RCT”) and Policy Owners. In addition, manage the assessment and categorisation of complex regulatory publications escalated from RIU.

This is a new team being setup and the role and responsibilities may evolve as and when the tools/process mature.

The RIU’s mandate is to provide centralised horizon scanning for Risk and CFCC regulatory developments and changes, and initial curation of regulatory content to RCT, Policy Owners/Standard Owners and Country CFCC Teams, for an agreed list of key regulatory authorities.

In accordance with the Risk and CFCC regulatory change target-state and remediation, the responsibilities of this role contribute to the implementation of the strategy to define the process and operating model across relevant frameworks and RIU improvement initiatives to develop effective solutions and maximise operational effectiveness.

• This role is expected to champion nWOW ("new Ways of Working") through effective agile advocacy, leadership and delivery.

Strategy

• Develop, clarify and drive initiatives to deliver intent and purpose of the RIU under the Manage Regulatory Change policy and standards, with focus on developing the optimal balance between effectiveness and efficiency for identifying and managing regulatory change.
• Contribute to the development of the function’s vision and purpose, transform the Bank through professionalising how regulations are identified and managed, and progressively guide all parties involved to perform their roles more effectively and efficiently
• Keep abreast of industry and internal insights to optimise the Group’s effectiveness and efficiency to discharge its regulatory change management obligations.

Business

• Build and sustain capabilities to identify external regulatory change and changes to the Bank’s business model on a timely basis to ensure the right stakeholders are able to act on the changes.
• Act as a key contact point for relevant RIU matters.

Processes

• Identify all laws, rules and regulations to which SCB is subject to across its key Risk Types.
• Define standardised regulatory publication taxonomy and regulatory information to be captured.
• Be responsible for ownership assignments, MI and trackers to ensure effective identification and dissemination of regulations.
• Evaluate the regulation to determine if it is a Large Scale Regulatory Change (LSRC) or regulations having Extra Territorial impacts thereby reducing the Regulatory Change Team’s validation effort.
• Review and challenge the assessment of regulatory content and assignment of internal owners by the RIU lead by liaising with the RCT and Policy Owners.
• Lead a team to perform horizon scanning and initial curation of regulatory content published by key regulatory authorities
• Coordinate periodic review of the list of key regulatory authorities and agree scope with respective risk framework owners and country Risk and CFCC teams

MI & Performance Management

• The role holder shall ensure the provision and construction of meaningful aggregated MI / analytics for regulatory identification and horizon scanning and dissemination visibility, insights and proactive decision making.

People and Talent

• Uphold and reinforce the independence of the Risk and CFCC function from those whose primary responsibility is to maximise short term revenues and profits.
• Promote and embed a culture of openness, trust, and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
• Promote the culture and practice of Risk and CFCC standards (including conducting business within regulatory requirements, and to high ethical standards) within the Bank and embed a Here for good culture and the Group Code of Conduct.    
• Responsible for building a culture of good conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the Group. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Risk Management

• In addition to the core risk management responsibilities of the role set out above, the role holder must act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated to management and through the relevant committees.
• Escalating serious regulatory breaches or where risk appetite has been breached to senior management for regulatory notification as appropriate.
• Ensuring proactive and timely dissemination of regulatory changes/practices and associated risks, and proactive engagement in regulatory reform.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the Group. This includes understanding and ensuring compliance with, in the letter and the spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve relevant risk matters.
• Lead on relevant CFCC Outreach priorities.

Key Stakeholders

• Risk and CFCC Regulatory Change Team
• Risk and CFCC Risk Owners and Policy Owners
• Risk and CFCC Advisory
• Global Head, Risk Services, Risk and CFCC
• Technology & Innovation
• Country CFCC

Our Ideal Candidate 

• Wide experience within Banking or Financial Services
• Knowledge of regulatory identification and change management requirements
• Regulatory experience and understanding of global regulatory universe across Financial Services
• Understanding of agile ways of working and delivering transformation
• Strong data management, analytical and MI design and production skills
• Strong interpersonal, relationship building, and influencing abilities
• Ability to collaborate and work dynamically across a broad range of stakeholders
• Ability to manage geographically dispersed stakeholder base with multi-cultural awareness and sensitivity
• Highly disciplined and structured with an outcome orientated mindset and approach
• Exemplary integrity, ethics, independent and resilience 

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Purpose

This is a newly created role for 2022 for a Director within the Risk and Conduct, Financial Crime and Compliance (CFCC) COO team as a GPO Delegate, Operational Effectiveness Manager (Senior Manager) working with the Global Process Owner for Managing Regulatory Change (“MRC GPO”) process and Head of Regulation Identification Unit(“RIU”) for Risk and CFCC.

The GPO Delegate is mandated with the responsibility of reviewing issues escalated to ascertain process and operational effectiveness of technology/automation. In addition, maintaining structure in the RIU approach and ensuring effectiveness of controls, including driving attestation from relevant functions that delegated activities are completed effectively (this may be through monitoring of ORF controls aligned with SLAs).

The GPO Delegate is also responsible for the identification of potential areas of improvement of processes; system and process ownership for horizon scanning and workflow toolset; and reviewing taxonomies, trackers, MI, KCIs/CSTs.

This is a new team being setup and the role and responsibilities may evolve as and when the tools/process mature.

The RIU’s mandate is to provide centralised horizon scanning for Risk and CFCC regulatory developments and changes, and initial curation of regulatory content to RCT, Policy Owners/Standard Owners and Country CFCC Teams, for an agreed list of key regulatory authorities.

In accordance with the Risk and CFCC regulatory change target-state and remediation, the responsibilities of this role contribute to the implementation of the strategy to define the process and operating model across relevant frameworks and RIU improvement initiatives to develop effective solutions and maximise operational effectiveness.

• This role is expected to champion nWOW ("new Ways of Working") through effective agile advocacy, leadership, and delivery.

Strategy

• Develop, clarify, and drive initiatives to deliver intent and purpose of the RIU under the Manage Regulatory Change policy and standards, with focus on developing the optimal balance between effectiveness and efficiency for identifying and managing regulatory change.
• Contribute to the development of the function’s vision and purpose, transform the Bank through professionalising how regulations are identified and managed, and progressively guide all parties involved to perform their roles more effectively and efficiently
• Keep abreast of industry and internal insights to optimise the Group’s effectiveness and efficiency to discharge its regulatory change management obligations.

Business

• Build and sustain capabilities to identify external regulatory change and changes to the Bank’s business model on a timely basis to ensure the right stakeholders can act on the changes.
• Provide Operating Model / Process Design, Change Management and Project Management expertise to BAU
• Act as a key contact point for relevant RIU matters.

Processes

• Identification and management of the end-to-end process as defined in the Group’s Process Universe and associated risks including activities which are carried out by other businesses or functions, or which are hubbed or outsourced.
• Ensure effectiveness of controls, incl. driving attestation from relevant functions that delegated activities are completed effectively (this may be through monitoring of ORF controls aligned with SLAs).
• Being responsible to the Process Universe Owner, Framework or Policy Owners, and implementing the control requirements applicable to the process.
• Escalating significant risks and issues to the Process Universe Owners, relevant RFOs or Policy Owners.
• Review the accuracy of the horizon scanning tool’s curation/enrichment periodically
• Ensure control points are flexed as the tool matures and ensure the process operates efficiently. Identify potential areas of improvement and processes.
• Review the escalated issues and ascertain the process and operational effectiveness of the technology/automation.

MI & Performance Management

• The role holder shall ensure the provision and construction of meaningful aggregated MI / analytics for regulatory identification and horizon scanning and dissemination visibility, insights and proactive decision making.

People and Talent

• Uphold and reinforce the independence of the Risk and CFCC function from those whose primary responsibility is to maximise short term revenues and profits.
• Promote and embed a culture of openness, trust, and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
• Promote the culture and practice of Risk and CFCC standards (including conducting business within regulatory requirements, and to high ethical standards) within the Bank and embed a Here for good culture and the Group Code of Conduct.    
• Responsible for building a culture of good conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the Group. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Risk Management

• In addition to the core risk management responsibilities of the role set out above, the role holder must act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated to management and through the relevant committees.
• Escalating serious regulatory breaches or where risk appetite has been breached to senior management for regulatory notification as appropriate.
• Ensuring proactive and timely dissemination of regulatory changes/practices and associated risks, and proactive engagement in regulatory reform.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the Group. This includes understanding and ensuring compliance with, in the letter and the spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve relevant risk matters.
• Lead on relevant CFCC Outreach priorities.

Key Stakeholders

• Risk and CFCC Regulatory Change Team
• Risk and CFCC Risk Owners and Policy Owners
• Risk and CFCC Advisory
• Global Head, Risk Services, Risk and CFCC
• Technology & Innovation
• Country Risk and CFCC

Our Ideal Candidate 

• Wide experience within Banking or Financial Services
• Knowledge of regulatory identification and change management requirements
• Regulatory experience and understanding of global regulatory universe across Financial Services
• Understanding of agile ways of working and delivering transformation
• Strong data management, analytical and MI design and production skills
• Strong interpersonal, relationship building, and influencing abilities
• Ability to collaborate and work dynamically across a broad range of stakeholders
• Ability to manage geographically dispersed stakeholder base with multi-cultural awareness and sensitivity
• Highly disciplined and structured with an outcome orientated mindset and approach
• Exemplary integrity, ethics, independent and resilience 

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The Role Responsibilities

A strong senior strategic communications consultant, and adept player/coach, who will lead a team that works with HR leaders and other Bank-wide senior leaders to define, develop and deliver data-driven Group communications strategies that:

• Strengthen the company’s culture and employee engagement
• Drive strategic initiatives and programmes that embed the Bank’s People Strategy
• Celebrate the Bank’s unique diversity and promote its Diversity & Inclusion priorities and initiatives
• Help people leaders more effectively inspire, motivate and develop their team members
• This leader’s team will also support communications from the HR leader to the HR function.
• This leader will serve as a member of the HR Management Team and will personally provide communications consulting to the Group Head of HR and the collective HR Management Team.

Responsibilities

Strategy

• Build a communications team with capabilities to serve as strategic consultants to HR leaders, and other key senior leaders across the Bank, who add tangible value to strategies and programmes that strengthen the company’s culture, employee value proposition and employer brand.
• Create and deliver, in partnership with CABM content and digital channels, internal communications strategies for Group employees that help colleagues to perform at their best, realise their potential, and promote our diversity and inclusion agenda.
• Create and deliver to external stakeholders, in partnership with CABM media, content, and digital channels, a narrative that conveys Standard Chartered’s employer brand, including its unique point of view on employee matters including flexible working, using HR executives and other internal influencers as spokespeople. These activities could include media relations, social media and thought leadership/executive engagement.
• Advise on positioning, presentation and timing of business and change initiatives being considered by HR for Group, partnering with change communications resources in CABM for high-priority HR change initiatives.
• Serve as a partner member of the HRMT, representing the CABM function as a senior trusted adviser.
• Drive cross-CABM work to further CABM’s strategic initiatives.
• Synthesise themes and issues from the external environment and surface risks and opportunities to your clients and other partners in CABM and throughout the Bank.
• Practice effective risk management, escalating issues when needed.
• Be a proactive and ‘value-add’ member of the People & Culture Communications leadership team and the CABM leadership team (MT-2 body)

Business

• Structure a communications team with the capabilities to create and deliver communications strategies that drive HR’s strategic priorities to its own employees.
• Create and deliver communications strategies to HR employees that drive the identity, culture, brand promise and strategic intent of the Bank.
• Develop internal communications that reinforce the employee value proposition for HR; and partner with the employer brand team to develop communications strategies to promote our employer brand to support HR-specific recruiting needs.
• Ensure that tone and messaging of HR communications are aligned with the corporate narrative when we engage and communicate internally and externally.
• Partner with Issues Management lead on crisis management communications as needed, including staff and external communications; partner with internal teams as needed on client and regulatory communications in crisis situations.

Governance

• Accountable to risk control owners and/or Group policy owners for the implementation of policies and control standards set by them, ensuring compliance, and operating within risk tolerance and risk appetite and building a culture of good conduct.   

People & Talent

• Build a team of strategic advisors comfortable with advising senior executives; planning, delivering and measuring strategic communications plans; and continue to develop capability and ensure delivery of short and longer-term objectives
• Ensure team members have strong verbal and writing skills
• Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks
• Employ, engage and retain high quality people, with succession planning for critical roles
• Lead through example and build the appropriate culture and values.  Set appropriate tone and expectations from the team and work in collaboration with risk and control partners
• External stakeholders including media, prospective employees, regulators, government officials, customers

Other Responsibilities

• Serve on People & Culture Communications and CABM working groups and committees as needed.
• Take on special assignments to support CABM and People & Culture Communications priorities as needed.

Our Ideal Candidate

• A successful track record of advising senior management on how to effectively communicate, considering risks, opportunities, and the greater context of the company’s strategy
• Experience developing strategic plans to communicate programmes and initiatives that reinforce the employee value proposition and the employer brand, and that strengthen company culture
• Experience in a financial institution or global corporation of setting and delivering proactive communications strategies
• The ability to think through desired outcomes of communications strategies and tactics
• The ability to identify potential reputation or culture risk from a function’s strategies, programs or communications, and to raise these concerns effectively
• A track record in creating and developing content to support or enhance a strategy/narrative
• Understanding of internal and external content strategies and communications channels, including social media channels
• Excellent written and verbal communication skills
• Experience in corporate communications, PR and/or journalism
• Flexibility to work in high-pressure environments
• Ability to develop effective and collaborative working relationships
• Experience managing multiple stakeholders, including senior management and third-party vendors, across multiple locations
• People management experience is a bonus
• Experience of dealing with the media is a bonus, as is issues management
• A professional qualification in a communications, brand or marketing related-subject, and/or membership of a communications professional body is a bonus
• 10+ years Experience in Communications, HR & Culture 

Role Specific Technical Competencies     

• Consulting
• Effective Communications
• Corporate communication
• Stakeholder Management
• Establishing and Maintaining Trust
• Written Communications
• Data Gathering and Analysis
• Business Ethics
• Planning:  Tactical, Strategic
• Organisational Communications
• Manage Change