Jobs at Volt Management Services Limited

About the job

• Coordinate and monitor supply chain operations
• Ensure premises, assets and communication ways are used effectively
• Utilize logistics IT to optimize procedures
• Recruit and coordinate logistics staff (e.g. truck drivers) according to availabilities and requirements
• Supervise orders and arrange stocking of raw materials and equipment to ensure they meet needs
• Communicate with suppliers, retailers, customers etc. to achieve profitable deals and mutual satisfaction
• Plan and track the shipment of final products according to customer requirements
• Keep logs and records of warehouse stock, executed orders etc.
• Prepare accurate reports for upper management

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• Reporting to the General Manager - Human Resource , the purpose of this role is to provide specialists and strategic advice and support on HR matters through the business partner model with strength in Total Reward and Employee Relations

Key Duties & Responsibilities:

• Compensation and Benefits: Implement and advice on the total reward strategy as guided by the strategic plan and management and Administration of staff benefits.
• Employee Relations: -Contribute to the development and implementation of Company strategy . In conjunction with the GM - HR and other relevant parties, develop, implement, and update Human Resources employment policies and procedures.
• Performance Management Enable the realization of both short-term and long-term benefits for the organization by working in collaboration with the other heads of departments to develop and successfully implement the performance management, succession planning, and rewards and benefits systems.
• Talent Management Assess the need for talent in relation to the current and future business, including the need for specific competencies, knowledge, skills, and experience to enable the business to achieve its strategic objectives. Develop, promote and implement the full range of workforce, succession planning, and talent management strategies that will support the delivery of business requirements.
• Business Strategy Contribute to the development and review of Business Plans/Strategies . Support and guide the Team in the proactive implementation of HR policies and procedures.
• Business Process Improvement- Work with the management team to identify opportunities for productivity improvements, via review of organizational structures, streamlining of business processes, and continuous improvement.
• Change Management Act as a catalyst for change and innovation driving cultural change to transform service delivery and improve organizational effectiveness, and embed corporate values; facilitate organizational/cultural change by engaging people in the identification/understanding of the need for change.
• Workforce Planning Monitor and review workforce data in order to spot staffing risks and issues as well as opportunities for future improvement.
• HR & OD Strategies- Work closely with the senior team to identify the current and future needs of the hospital and design HR & OD strategies, plans, and interventions to ensure the departments are equipped to achieve them.
• HR Administration ensure that all areas of HR administration relating to staff are well managed, this includes and is not limited to, staff leave management, staff welfare, policy formulations and updates, contract management both external and internal and all matters of staff that is related to the company.
• Engage with and develop proactive relationships with the clients Representatives, particularly in relation to the transactional HR and payroll teams and ensure that the transactional HR staff in the clients' sites are updated on developments in pay, conditions of employment, training courses leave and other aspects of HR administration.

Qualifications & Requirements

• Bachelors degree in HR or Social Sciences or a business-related degree
• CHRP or Higher Diploma in HR
• 5 - 7 years experience with at least 2 years in a management position
• Good understanding of HR management
• Good working experience with MS Office is a must
• Demonstrable commercial awareness
• Certified HR professional, a registered member of IHRM;

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About the job

• Are you passionate about delivering exceptional customer experiences, driven to exceed expectations, and eager to make a meaningful impact in people's lives? We are looking for you.

RESPONSIBILITIES:

• Sales Transactions: Process sales transactions accurately and efficiently. Handle cash, credit card, and digital payment methods following established procedures.
• Prospecting, Upselling and Cross-Selling: Identify opportunities to sell, upsell and cross-sell products based on customer needs and preferences. Maximize revenue by suggesting complementary items.
• Inventory Management: Keep track of available stock and inform customers about product availability. Place orders for out-of-stock items as necessary.
• Maintain Presentable Workspace: Ensure the front o ce/ counter area is clean, organized, and well-stocked with promotional materials and product information.
• Record Keeping: Maintain accurate records of sales transactions, customer interactions, and any relevant information. Assist with maintaining the customer database.
• Handle Returns and Exchanges: Process returns, exchanges, and refunds according to Company policies, striving to resolve issues to the customer's satisfaction.
• Follow Security Procedures: Adhere to security measures, such as verifying customer identities and preventing fraudulent transactions.
• Collaborate with Team: Work closely with colleagues in the sales team, management, and other departments to ensure seamless operations and effective communication.
• Any other duties as assigned by line manager, H.O.D.

Skills & Experience

• Education: A diploma or equivalent is required. Additional education or training in customer service or sales is a plus.
• At least three (3) years of work experience in customer service, retail, or sales is advantageous.
• Familiarity with point-of-sale (POS) systems is a plus.
• Customer-Focused: Strong customer service skills with a focus on providing a positive and welcoming customer experience.
• Experience in excel, google sheets and sales reports.
• Sales Abilities: Ability to identify sales opportunities and effectively communicate product benefits to customers.
• Adaptability: Comfortable working in a fast-paced environment and handling multiple tasks simultaneously.
• Attention to Detail: Accurate in processing sales transactions and maintaining records.
• Problem-Solving: Ability to handle customer inquiries, concerns, and complaints with a solution-oriented approach.
• Team Player: Willingness to collaborate with colleagues to achieve team and company goals.
• Professional Appearance: Maintain a neat and professional appearance in line with company guidelines.