Latest Jobs at Commercial Bank of Africa

DEPARTMENT: NEW BUSINESS VENTURES

REPORTS TO: HEAD BUSINESS MANAGEMENT

JOB PURPOSE STATEMENT

The Customer Acquisition Manager is a role within the Business Development function that is responsible for ensuring the achievement of business growth targets through the NBV suite of financial solutions. This involves translating the business plans into acquisition strategies, developing targets, identifying growth opportunities and recommending the appropriate initiatives to achieve those targets. The role holder will adjust their strategies based on changes in the marketplace and will therefore play a vital role in driving NBVs capability to adapt to a changing marketplace influencing solution development and internal processes and capability to deliver.

A high level of commercial awareness, strong analytical skills, the ability to work both autonomously as well as in collaboration with colleagues and partners, the ability to motivate people to embrace action plans and new strategies and work expediently and expeditiously are critical to succeed in this role.

KEY RESPONSIBILITIES

• Develop and execute robust acquisition strategies to ensure the achievement of business growth targets and maintain a competitive edge in the market. (40%)
• Analyze and segment target markets to determine the appropriate acquisition and communications strategy to be adopted to attain business plans. (20%)
• Monitor and review business performance and apply intervention strategies to ensure achievement of business growth. (30%)
• Identify unique and innovative opportunities for business development in line with the defined mission, vision and strategy of the business unit. (5%)
• Maintain and nurture existing partner relationships through continuous engagement to ensure expectations are being met. (5%)

COMPETENCE REQUIREMENTS

• Selling skills to grow customer numbers and customer product uptake.
• Ability to formulate strategy and execute effectively to grow customer revenues.
• Sales and negotiation skills to prospect and close business.
• Strong analytical skills to analyses data to inform strategy.
• Knowledge in marketing and communication principles.
• Leadership skills for effectiveness in managing team performance
• Effective organizer and ability to execute complex simultaneous tasks.
• High propensity for executing change.
• Ability to work independently, is self-directed and solutions oriented.
• Interpersonal skills to effectively communicate with relevant business networks and manage customer expectations (internal and external), and other stakeholders who impact performance.
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support true performance and customer-service oriented culture.
• Able to communicate both orally and writing to a high standard.
• Self-motivated, assertive, proactive and result oriented.
• Demonstrated ability to lead programs from ideation to execution. Relationship management skills to effectively manage stakeholder relationships in a manner that consistently achieves high quality standards or benchmarks.
• Networking skills to effectively leverage on relationships that will enhance customer acquisition and retention.

QUALIFICATIONS AND EXPERIENCE REQUIREMENTS

• University Degree – Upper second or equivalent.
• 7 years’ work experience in a financial services environment, 3 of which must be in a sales role in digital financial services.
• Proven track record in formulation and execution of sales or marketing strategy that resulted in business growth.
• Good understanding of the principles of marketing and communication and the ability to apply them.
• Proficiency in office automation and banking technologies.
• Excellent understanding of the Bank’s Strategy and ability to interpret this and map it to the market now and plan for the future.

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DEPARTMENT: GROUP FINANCE AND STRATEGY

REPORTS TO: PRODUCTS CONTROL MANAGER

JOB PURPOSE STATEMENT

The purpose of the role is to provide assurances in the area of products and services set up in the system, reporting of the products from the source systems, accounting entries of these products and services and revenue assurance to support business objectives. The role under direction and leadership of the Products Control manager.

This role is both a control and systems assurance function, responsible for source banking systems (T-24, SAP, Calypso, BBO, Turnquest, APX) validations for accuracy and completeness of transactions, and resulting revenues authentication from both technical and business norms.

KEY RESPONSIBILITIES

• Group Banking Products – Accounting and revenue assurance (30%)
  • Understand the Group banking products accounting and tax requirements. This would enable the proper system configuration and mapping to the proper and relevant tax control accounts.
  • Responsible for proper configuration of banking products in source banking system and other systems in accordance with the International Financial Reporting Standards and regulations.
  • Responsible for system analysis of actual vs. expected revenue from various bank products and transactional revenue lines.
  • Identification of potential revenue leaks in various Group processes such as incorrect or un-priced transactions, operational inefficiencies, missing transactions and uncollected revenues.
  • Identify system waiver elements and design appropriate controls to plug revenue leakages.
• Systems Assurance – All source banking systems, systems bank products set up (55%)
  • Provision of effective and efficient first level systems user support in Group finance with respect to Core Banking application, SAP, Calypso and other finance peripheral systems.
  • Undertake bank’s systems integrity assurance to identify potential issues in the revenue recognition chain, facilitating subsequent resolution and prevention of causes by making leaks and losses visible to facilitate controls.
  • To provide second level systems support in terms of analysis and trouble shooting in liaison with IT department.
  • Management and validation of Group general ledgers from systems technical specification.
  • Assurance of banking products setups in core banking system in terms of revenue and expense computations, and revenue collections.
  • Assurance of GL mapping, GL Interface to support validation of business information.
  • Reviews of Group systems interfaces for proper functioning and optimisation.
  • Key liaison with Business units for new products systems implementation and configuration.
  • Key liaisons person with IT team for technical support in relation to systems related projects.
• Prevention of exposure and minimisation of inherent risks (15%)
  • Champion for the unit’s systems Risk and Control Self-Assessment (RCSA) process.
  • Coordinating and testing all finance systems to manage Business Continuity Plans to guarantee continuation of services at all times.
  • Perform integrity checks on all Finance Systems

COMPETENCE REQUIREMENTS

• Performance Management to optimize own and team's productivity
• Business IT technical skills to effectively perform systems assurance in a manner that consistently achieves high quality standards or benchmarks.
• Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Self-empowerment; self -driven to enable development of open communication, teamwork and trust that are needed to support a performance and customer-service oriented culture.

QUALIFICATIONS AND EXPERIENCE REQUIREMENTS

• University degree in Computer Science or equivalent IT degree.
• Experience in supporting core banking application and competence in T24, SAP and Calypso environments.
• Four years’ experience in supporting IT systems in general.
• Knowledge of banking operations and products.
• Knowledge of accountancy is an added advantage.
• Practical experience in use of relevant MS Office applications.