Latest Openings at CDL Human Resource

Key Responsibilities

• Oversee the day-to-day operations of the sales back-office team, ensuring timely and accurate processing of customer orders, invoices, credit notes, and pricing updates.
• Act as the first point of escalation for customer queries and complaints, ensuring quick resolution in alignment with company policies.
• Manage and maintain system data related to pricing, customer master, and product codes to ensure accuracy and compliance.
• Collaborate with Sales, Finance, Supply Chain, and other internal teams to streamline processes and ensure efficient order-to-cash operations.
• Lead, coach, and develop the back-office sales support team to achieve departmental KPIs and enhance customer satisfaction.
• Monitor performance metrics and generate regular reports on order processing, customer service levels, and team productivity.
• Drive continuous process improvements and automation initiatives to increase efficiency and reduce errors.
• Ensure compliance with company policies, credit control measures, and internal audit requirements.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Commerce, or related field.
• Proficiency in Gujarati or Hindi is a MUST, given the cultural and business context of key stakeholders.
• Minimum 5 years of experience, with at least 3 years in Sales Back Office / Customer Service operations.
• Proven track record of team leadership and people management.
• Hands-on experience with ERP/CRM systems (SAP) for invoicing, credit notes, and pricing updates.
• Strong communication skills (oral and written) with ability to interact effectively across levels and functions.
• Experience in the Food & Beverage / FMCG industry is mandatory.
• Kenyan nationals are strongly encouraged to apply.

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Key Responsibilities

• Property Marketing & Tenant Acquisition
• Publish and update listings via AppFolio (primary syndication to Zillow, Apartments.com, Realtor, etc.).
• Write clear, compliant, and compelling property descriptions (features, pricing, availability).
• Respond promptly to inquiries (email/phone/chat); schedule self-showings via Tenant
• Turner or coordinate agent-led showings; conduct timely post-showing follow-ups.
• Pre-screen prospects against company criteria prior to application; track communications in the system of record.
• Do not post listings on Facebook Marketplace or Craigslist (per company policy).
• Scam watch: monitor external platforms for unauthorized/duplicate listings using company photos/copy; flag, report, and document takedowns.
• Leasing & Tenant Onboarding
• Process rental applications; complete employment/landlord verifications and credit/background checks per policy.
• Verify income-to-rent ratio (3x).
• Prepare, route, and track lease agreements via DocuSign.
• Monitor security deposits and move-in funds; coordinate move-in tasks, utility setup assistance, and walkthrough documentation, including two-week assessment forms.
• Tenant/Owner Relations & Portfolio Oversight
• Serve as first contact for tenant inquiries; triage, resolve, or escalate as needed.
• Manage maintenance end-to-end in AppFolio: create work orders, obtain bids, schedule vendors, track to completion, and maintain records.
• Schedule property inspections; ensure lease compliance and condition tracking.
• Run lease renewals proactively (owner approvals, pricing changes, notices, DocuSign routing).
• Track rent collection and follow up on late payments; coordinate notices per policy (non-legal).
• Brokerage & Listing Administration (Non-Licensed)
• Prepare listing packets, buyer/seller folders, and disclosure templates for licensed staff review.
• Coordinate photography, signage, lockboxes, and feature sheets.
• Enter/update listings in approved portals (as policy allows); publish approved content on the company website.
• Phones & CRM (No Zillow Call Coverage)
• Perform professional phone support as needed (no dedicated Zillow call answering required).
• Use BoomTown CRM for basic lead hygiene (e.g., logging activities, checking follow-ups, simple status updates) as directed by the team. (Experience in
• BoomTown is a plus but not mandatory.)
• Social Media Support (Secondary Priority)
• Once daily: check company Facebook and other approved channels for
• comments, questions, and shares; acknowledge, thank, and route/answer basic inquiries per guidelines.
• Light content assistance as directed (e.g., reposting approved items, community highlights).
• Support LinkedIn presence growth (invite/connect, light page hygiene) per approval.
• Coordinate approvals; track basic metrics (reach, engagement) and provide monthly summaries.
• Administration & Compliance
• Maintain organized digital files (leases, notices, inspections, insurance/warranty documents).
• Update dashboards/reports in AppFolio, BoomTown, and Google Workspace.
• Follow company SOPs and NC/local compliance checklists provided by Premier Realty.
• Success Metrics
• Prospect response time: ≤ 5 minutes during staffed hours.
• On-time renewals: ≥ 95% initiated ≥ 60 days pre-expiration.
• Maintenance: 100% of work orders scheduled within 24 hours; closure within SLA.
• CRM hygiene: 100% of applicable touchpoints and tasks recorded in
• BoomTown/AppFolio per internal standards.
• Social: Consistent weekly cadence; quarter-over-quarter engagement trending upward;LinkedIn followers increasing.

Education & Communication

• Bachelor’s degree preferred.
• Equivalent of 16 years of formal English education.
• A Neutral, American-sounding English accent,professional fluency and confident phone presence.

Experience

• 2–3+ years in real estate, property management, administration, or related operations.
• Strong technical aptitude; fast learner with complex software.
• AppFolio proficiency targeted at 6–8/10 (able to navigate independently and suggest optimizations).
• Tenant Turner familiarity (or ability to learn quickly—workflow is straightforward).
• DocuSign required; BoomTown CRM a plus (for lead hygiene and basic follow-ups).
• Proven coordination across vendors, leasing files, renewals, and documentation.
• Social media familiarity for business pages (Facebook/Instagram/LinkedIn;
• YouTube/TikTok a plus).