Latest Recruitment at Old Mutual Kenya

Job Description

• Working closely with the Collections Manager, the job holder will ensure that all approved and disbursed loans are fully repaid as stipulated in the terms and conditions to prevent loss to the institution due to prompt non-repayment and support branches to minimize risks to the Bank. He/she will have specific emphasis on Collection of 1-30 days past due (DPD) for all bank loans with the main aim of ensuring minimal provisions and lowest graduation to NPL

KEY MEASURABLE GOALS.

• Ensure the Portfolio at Risk (PAR) is maintained within the institutional targets. Ensure high TAT on insurance claims processing. Adherence to internal credit policies and loan administration procedures regarding collections.

KEY RESPONSIBILITIES.

• Ensure compliance with the Bank’s policies and regulatory requirements pertaining collection and debt recovery.
• Ensure all loan repayments for all disbursed loans are paid on or before the due dates.
• Ensure review of daily excess reports to detect operationally delinquent accounts (identification and follow-up with Branch Managers on overdrawn accounts without limits) and follow up for prompt regularization.
• Record and maintain a track of all loan follow up progress for all loans in arrears.
• Manage the entire portfolio (Retail, SME and Community) to ensure subsequent losses are minimized through the effective implementation of collections activities as laid out in the collection’s strategies.
• Specifically, meet the service metrics detailed in the annual job objectives. Prepare daily/weekly arrears reports for all the branches and follow up with them to ensure full repayment.
• Ensure all loans are managed within the agreed buckets and all cases are contained from getting to non-performing category.
• Work closely with the Branch managers in the management of arrears
• Prepare demand letters and ensure that they are forwarded to the defaulting customers.
• Work closely with the Debt Recovery Unit (DRU) to ensure that all files transition from one bucket to the other with proper documentation to facilitate recovery.
• Prepare reports and make recommendations on any early warning signs on accounts to management.
• Prepare and maintain an updated register on loan related insurance claims and ensure prompt reimbursement.  
• Monitor debt collection response cycles and contacts as well as credit control performance.
• Report and monitor all risks associated with collections. Consult with the legal department before entering into counter agreements with defaulting customers.
• Reduction in the Non-Performing Loan (NPL) book thus lower loan loss provisions.
• Ensure that all loans are booked with employers and that there are prompt loan repayments from employers for retail loans. Generate compliance reports for use in decision making and Performance appraisals.  
• Monitor, on a continuous basis, all transactions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO)  
• Implementing and enforcing the board approved AML, KYC & CFT policy in as far as is applicable within retail credit.
• Do any other duties that may be assigned by the Management.

Education

• Business Degree
• Proficiency in computer applications, Credit & Risk  Management course
   

Experience,Knowledge and Skills

• 2 years’ experience in credit and debt recovery.
•  Knowledge in credit management and banking is an obvious advantage.
• Knowledge on Law relating to banking
• Practical experience in Lending and recovery
• Speed and accuracy 

Personal Attributes

• Capacity and willingness to work for long hours and within strict deadlines.
• Excellent interpersonal skills
• High degree of confidentiality
• Analytical mind
• Knowledgeable on the Financial services sector
• Assertive
• Honest
• Highly organised
• Creative and Innovative
• Proactive and fast decision maker

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Job Description

• Working closely with the Debt Recovery Manager, the Job holder will ensure focused attention and closely monitor the performance of an assigned portfolio of the written off book within all business segments of the Bank to achieve communicated targets through daily customer engagements.

KEY MEASURABLE GOALS. 

• Ensure the recoveries against write-offs target is achieved.

KEY RESPONSIBILITIES. 

• Ensure compliance with the Bank’s policies and regulatory requirements pertaining collection and debt recovery.
• Execute the institution’s strategy in reducing the NPA portfolio as per laid out guidelines in the institution’s credit policy.
• Management, collection, and recovery of outstanding amounts under assigned portfolio with a view of reducing the allocated written off book as per communicated targets.
• Ensure the written-off portfolio is tracked and recovered as per the bank’s objectives.
• Daily telephone calls and client visits (on a need basis) to follow up on payments.
• Demand, and enforce repayment of the assigned portfolio and achieve set targets.
•  Negotiating with clients and coming up with suitable exit strategies of the allocated book.
• Effective use of allocated resources to minimize costs.
• Ensure a record is maintained with track of all the recovery progress for all loans in NPL and there is ease of access to recovery documentation.
• Ensure 100% utilization of the collections system as well as other systems that may be implemented to aid recoveries in the bank Report and monitor all risks associated with debt recovery. Implementing and enforcing the board approved AML, KYC & CFT policy in as far as is applicable within debt recovery.  
• Do any other duties that may be assigned by the Management.

Education

• Business Degree

Desirable

• Proficiency in computer applications, Credit & Risk Management course

Experience, Knowledge and Skills

• 2 years’ experience in credit and debt recovery.
•  Knowledge in credit management and banking is an obvious advantage.
• Knowledge on Law relating to banking.
• Practical experience in Lending and recovery
• Speed and accuracy 

Personal Attributes

• Capacity and willingness to work for long hours and within strict deadlines.
• Excellent interpersonal skills
• High degree of confidentiality
• Analytical mind
• Knowledgeable on the Financial services sector
• Assertive
• Honest
• Highly organized
• Creative and Innovative
• Proactive and fast decision maker

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Job Description

• Reporting to the Business Growth & Development Manager, the role-holder will develop business opportunities in Small & Medium Enterprises (SME) segment by marketing for cheap & stable deposits as well as coordinating the preparation of credit applications from the Branch and other leads for lending and cross-selling of other Bank’s products and services. 
• The role-holder will work closely with the Branch Team to maintain a high degree of Customer focus and grow the SME portfolio of the Bank

KEY RESPONSIBILITIES 

Credit appraisal & approval 

• New business acquisition in the SME segment.
• Appraise credit applications to ensure they meet policy standards.
• Ensure customers receive prompt feedback on the fate of their applications.
• Make appropriate recommendations and present the same to the Branch Credit Committee.

Marketing of the Bank products 

• Attracting new business and expanding current business
• Customer care.
• Assisting in the cross-selling of all the Bank products and services including Bancassurance.

Monitoring and Control of the Business Banking portfolio 

• Ensuring compliance with Bank’s credit policy and Government regulations
• Regularly monitor all non-performing accounts
• Maintain and evaluate quality of Loans to ensure compliance with lending guidelines.
• Ensure all lending covenants are incorporated in the respective facility letters.
• Managing loans in arrears.
• Preparation of special SME sector reports on credit disbursements, loan arrears and productivity.
• Forwarding all non-performing facilities to collections with appropriate recommendations and documented recovery efforts from the Branch.

Staff functions 

• Adopting a proactive and energetic work style to enhance customer/ interdepartmental /branch delight.
• Offer advice to the SME Officers on matters and issues relating to Credit appraisals.
• Upholding the required professional and technical knowledge by attending and contributing to the appropriate Training programmes

AML KYC & CFT Responsibilities

• Monitor, on a continuous basis, all transactions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO)
• Implementing and enforcing the board approved AML, KYC & CFT policy in as far as is applicable within my area of responsibility
   

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Job Description

The purpose of this job is to:

• Maintain and retain customers
• Attract new ones through provision of quality after sales service
• Grow our wallet share of existing customer through cross-selling