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Majorel Kenya designs, builds and delivers end-to-end CX for many of the world’s most respected digital-born and vertical leading brands.
Description
We are looking to hire a Team Leader. The Team Lead is responsible for driving performance and ensuring customer satisfaction. The incumbent is expected to consistently provide excellent management to the team, as well as represent customer needs and goals within the organization to ensure the highest level of accuracy and quality. In addition, the Team lead should build relationships with customers and Customer Service Representatives to encourage new business opportunities.
Responsibilities
Requirements
Description
We are looking to hire a Trainer. As a trainer is responsible for assessing and evaluating the competency level of employees and conducting training needed to upskill and close any observed knowledge gaps.
Responsibilities
New Hire Onboarding
Focused results Improvement
Training Content Creation
Develops program specific and related training curriculum and modules for Product, Soft-Skills and Culture and delivers training to new hires or existing staff to address training needs identified
Knowledge Assessment
Process Improvement
Operational Support
Requirements
Responsibilities
Requirements
Interested and qualified candidates should forward their CV to: jobs.kenya@majorel.com using the position as subject of email
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