Ongoing Recruitment at Summit Recruitment and Search

Our client, a leading Customer Service Partner (BPO) in Africa, is seeking to hire an HR Manager for their international call center in Nairobi. The successful candidate will be tasked with Overseeing implementation of HR policies, Recruitment, timely and accurate processing of payroll, corporate social responsibility and employee engagement. Ideal candidate Must bachelor’s degree in human resource master’s is highly preferred and at least 5 years’ experience working as a HR Manager in a call center, Customer Experience or hospitality sectors.

Responsibilities

• Oversee implementation of HR policies and compliance at the call center branch.
• Drives recruitment and selection in line with the Company’s hiring policy and timely and accurate processing of payroll.
• Oversee employee’s personal information record keeping in compliance with the company policy.
• Tracks monthly Employee Engagement activities, solicits feedback from employees and implements recommendations based on budget. g. Prepare monthly HRM reports, and any other HR reports as required by the management.
• Ensures bi-annual Employee Satisfaction Surveys and action planning is conducted and timely coordination of monthly employee engagement activities at location.
• Champions Corporate Social Responsibility, Diversity and Inclusion initiatives at location level.
•  Actively promotes Learning and Development and talent management initiatives.
• Oversees and coordinates the timely administration of performance management at the location.

Qualifications

• Relevant bachelor’s degree in human resources.
• Must have a master’s in HR.
• Must have at least 5 years’ Experience working as a HR Manager in the Call center, Customer Experience or hospitality sectors.
• Must have Membership of the Institute of Human Resource Management.
• Must be willing to get clearance of both good conduct and Ethics and Anti-Corruption.
• Must be willing to work 6 days a week half day on Saturday and available on call 24/7 due to the nature of the job.
• Must be very engaging, a team player, innovative, keen to detail and able to blend with young employees and have exceptional understanding of labour laws.

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Our client a Container shipping and leasing company is seeking Sales Coordinator to join their dynamic team. The Sales Coordinator will play a crucial role in supporting our sales team, managing customer relationships, and ensuring the smooth execution of sales processes. This position offers an exciting opportunity to contribute to the growth of a global leader in container trading. The successful candidate MUST have a minimum of 3 years’ experience in container sales.

Key Responsibilities:

• Collaborate with the sales team to prepare and process sales orders, quotations, and contracts.
• Serve as a primary point of contact for customers, addressing inquiries, providing information, and resolving issues.
• Maintain strong customer relationships by ensuring excellent service and effective communication.
• Manage the order fulfillment process, including order entry, tracking, and ensuring on-time delivery.
• Prepare and analyze sales reports, including sales forecasts, market trends, and performance metrics.
• Conduct market research to identify potential clients, industry trends, and competitive information.

Qualifications:

Relevant Bachelor’s degree in Business Administration, Sales and Marketing.

• Minimum 3 years’ experience in container sales.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong problem-solving and analytical skills

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Our client, one of the leading container solutions group in Kenya, is seeking to recruit a highly skilled and experienced Maintenance and Repair Lead to oversee their container maintenance and repair operations. The ideal candidate will have a deep understanding of shipping container maintenance, repair processes, and a proven track record of managing and leading technical teams.

Key Responsibilities:

• Lead and manage a team of 4 technicians responsible for container maintenance and repair.
• Oversee all aspects of container maintenance and repair operations, ensuring compliance with industry standards and safety regulations.
• Develop and implement preventive maintenance programs to extend the lifespan of containers.
• Conduct regular inspections and quality checks on repaired containers.
• Implement process improvements to enhance efficiency and quality.
• Generate reports on maintenance and repair performance and present findings to senior management.

Qualifications:

• Relevant Bachelor’s degree I Mechanical Engineering
• Minimum of 5 years of experience in container maintenance and repair, with at least 2 years in a leadership or supervisory role.
• In-depth knowledge of container maintenance, repair techniques, and industry standards.
• Strong technical and mechanical aptitude.
• Excellent leadership and team management skills.
• Problem-solving and decision-making capabilities.

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Our client a leading manufacturing company specializing in the design and manufacture of a wide variety of labeling and functional materials is seeking to hire a Slitter Machine Operator to be based in their factory in Kenya. The ideal candidate MUST have relevant technical diploma and minimum 3 years’ experience operating a slitter machine operator.

Key Responsibilities:

• Check the slitting order for order width, number of cheeses, length and any special requirements before setting up and ordering required materials.
• Ensure that the order requirements are thoroughly reviewed.
• Check material delivered by the forklift driver is the correct material and check for any special notes like splices and quality defects.
• Slit the material as per the order requirements and monitor the material tension settings and parameters according to product construction.
• Prepare the material and ensure that it is ready to be wrapped.
• Ensure that all relevant documentation is correctly completed during the entire slitting process.
• Assist with maintenance performed as & when required.
• Ensure that safety equipment is worn in the plant at all times namely: bump, safety shoes, safety glasses, and hand cut resistant gloves.
• Carry out any duty or requirement imposed on the company by the OHS Act and in accordance with your specific SHE appointment

Qualifications

• Relevant technical diploma or certificate.
• Minimum 3 years’ experience operating a slitter machine operator.
• Must be reliable, a fast learner and keen to detail.