Jobs at MNC Consulting Group Limited

• Our client in the beauty industry is seeking to recruit a personal assistant who can also stand in as a manager when the director is not around. A person who is confident, eloquent, presentable, attention to detail, good organizational skills and proactive

Job requirements

• Certification in secretarial work, office administration, or related training.
• 3 years of experience as a personal assistant or supervisor would be advantageous.
• Eloquent and confident personality.
• Extensive experience in creating documents and spreadsheets, using office software such as MS Word, Excel, and PowerPoint.
• Advanced typing, note-taking, recordkeeping, and organizational skills.
• Ability to manage internal and external correspondence.
• Working knowledge of all office machines.
• Proficiency in appointment scheduling software such as MS Outlook, as well as call forwarding.
• Excellent written and verbal communication skills.
• Ability to stand in when the director is not available.
• Exceptional interpersonal skills.

Key roles and responsibilities

• Act as the point of contact between the manager and internal/external clients.
• Develop and implement strategies to enhance customer satisfaction and loyalty across all the company branches.
• Monitor customer feedback and implement necessary improvements to ensure a consistently high level of service.
• Train and mentor staff to deliver personalized and professional service to clients.
• Monitor and control expenses to maximize profitability while maintaining service quality.
• Address customer complaints and resolve issues in a timely and effective manner.
• Conduct regular inspections to maintain cleanliness, safety, and hygiene standards.
• Monitor inventory levels and equipment maintenance to ensure uninterrupted service delivery.
• Keenly focus on strengthening brand reputation and publicity in the market.
• Oversee the day to day operations.
• Screen and direct phone calls and distribute correspondence.
• Handle requests and queries appropriately.
• Manage diary and schedule meetings and appointments.
• Accompany the director to meetings and prepare minutes.
• Make travel arrangements.
• Take dictation and minutes.
• Produce reports, presentations and briefs.

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Responsibilities:

Identify and Pursue New Business Opportunities:

• Conduct market research to identify potential business opportunities and market trends.
• Develop and implement effective strategies to attract new clients and corporate accounts.

Client Relationship Management:

• Cultivate and maintain strong relationships with existing clients, corporate partners, and key stakeholders.
• Act as the main point of contact for clients, addressing their needs and ensuring high levels of satisfaction.

Sales and Revenue Generation:

• Achieve and exceed sales targets through effective lead generation, client meetings, and presentations.
• Work closely with the sales team to drive revenue growth.

Negotiation and Contract Management:

• Negotiate and finalize agreements with corporate clients and other partners.
• Ensure that contracts and agreements align with the company’s policies and standards.

Collaboration with Departments:

• Collaborate with the sales, marketing, and operations teams to ensure seamless coordination and execution of business development strategies.
• Work closely with the revenue management team to optimize pricing and yield strategies.
• Act as a bridge between the client and the business.

Market Analysis and Reporting:

• Analyze market trends, competitor activities, and customer feedback to make informed business development decisions.
• Prepare regular reports on key performance indicators and business development metrics.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in business development specifically in the fabricated items and machineries industry.
• Strong understanding of fabrication and automation and industry trends.
• Must have tangible achievement.
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficient in using CRM tools, Microsoft Office Suite, and other relevant software.
• Results-oriented with a track record of meeting and exceeding sales targets.