Jobs at Absa Bank Limited

Job Summary

• Responsible for recruiting and maintaining a portfolio of premier clients, by selling a high-quality, relationship-oriented, financial planning service, supported by a dedicated Account Executive. Clients are recruited from the existing Bank customer base and externally with the aim of developing significant sales, and high levels of client satisfaction through a mutually beneficial relationship.
• The client relationship is managed on a highly proactive and ongoing basis over an extended period. Whilst part of a team, the jobholder operates on a mobile basis, meeting clients at times and locations convenient to the client.

Job Description

Key Accountabilities/Deliverables/Outcomes

Relationship Management and Cross-Selling: Time split 85%

• Be the first point of contact for customers in the portfolio
• Drive any required communication to customers in the portfolio
• Proactively target and recruit clients, through referrals from existing customer portfolios
• Proactively engage customers in existing portfolios to onboard close family members as part of the family banking strategy
• Ensure new customers meet CLM Involved measures upon handover from the Premier Acquisition team. Involved tracking will commence from Day 31 to Day 90 and will ensure continued account funding, digital usage and product holding
• Complete a detailed Customer Discussion Document for new customers upon hand-over from the Premier Acquisition team
• Ensure the customer portfolio meets CLM Engaged measures – account funding, digital usage, and product holding
• Drive increased assets balance sheet per customer, liabilities balance sheet per customer and revenue per customer through continued customer engagements
• Monitor and ensure funding of Zero Balance Accounts, Low Funded Accounts, Inactive Accounts, and Overdrawn Accounts in your portfolio as part of ensuring funding growth.
• Ensure ongoing reviews of the Customer Discussion Document for each customer in the portfolio and drive satisfaction through proactive identification of identified clients’ ongoing financial needs and cross-sale of required solutions.
• Actively drive cross-sale targets for the portfolio across product lines – Assets, Liabilities, FX, etc.
• Proactive engagement of required business specialists to support the fulfillment of customer needs
• Manage the client portfolio, making proactive contact on a regular basis and meeting clients at their convenience, and maintain an updated calendar/diary to track customer meetings
• Ensure customers in the portfolio are contacted/engaged as per the laid down Premier Customer Engagement procedures

Business Management: Time split 10%

• Ensure the targeted level of business results (i.e. income, balance sheet, costs, client satisfaction, and client recruitment) for the jobholder’s own portfolio are maintained
• Review portfolio on a regular basis recommending clients
• Adhere to standards, legal and regulatory, in accordance with the Absa Premier guidelines and Head Office instructions

Risk and Controls: Time split 5%

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

Role/person specification

Preferred Qualification

Bachelor’s Degree from a recognized university

Preferred Experience

• Circa 2 years of team leader experience
• Record of achievement in a sales and service environment
• Experience in handling customer complaints
• Previous experience in handling operational risk issues
• Previous roles could include;
• Personal banker team leader
• Prestige team leader

Knowledge and Skills

• In-depth knowledge of the full range of Absa Africa retail product set and services and an overview of corporate and small business services
• In-depth understanding of technical support systems e.g. Flex, BOC, IBOC
• Detailed understanding of the retail network business processes and operating procedures.
• Thorough knowledge of operating instructions and audit requirements.
• Good understanding of Absa Africa's risk policy
• Awareness of Absa Africa's retail strategy, operating structures, and interfaces
• Knowledge of Absa Africa people's policy and procedures
• Understanding of the local competitor market.
• Team leader experience

Behavioural Competencies

• Communication and Presentation
• Planning
• Relationship management
• Team building

Technical Competencies

• Resource management
• Business management
• People Management
• Performance management
• Business awareness

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Job Summary

To effectively support the in developing strategies throughout the credit cycle including prospect targeting and acquisition, exposure management, customer marketing, collections, and recovery. This also includes ensuring successful score card deployment, implementation, and performance tracking, building, and tracking test cases, Sampling responsibility to ensure credit quality is maintained as well as Perform portfolio quality reviews.

To support the Head of Retail Credit risk in building monthly Scheme portfolio reports, forbearance reviews, limit reviews as well as annual reviews as and when required. Additionally lead the Macroeconomics section in the department by circulating highlights in the news affecting the portfolio, monthly economic reviews, sector analysis as well as competitor analysis on the retail credit risk portfolio.

Job Description

Main accountabilities and approximate time split

Accountability: Development of Risk Management Models (25%)

• Design and development of effective credit risk management models for the mobile lending product.
• Design and development of application and behavioural scorecards for different products/markets portfolio.
• Definition of a credit strategy for each portfolio to optimize portfolio profitability.
• Continuous research and testing to assure effectiveness of the credit risk models and tools.

Accountability: Execution and Maintenance of Risk Management Models (20%)

• Execution and maintenance of these credit risk models to optimize profit.
• Review and underwrite credit strategies that may require subjective input.

Accountability: Portfolio Monitoring (40%)

• Portfolio monitoring to identify trends and mitigation strategies to achieve target credit risk metrics.
• Define and manage a portfolio management strategy that assures compliance to performance metrics.
• Preparing monthly macro-economic reviews on the exchange rate, inflation, interest rates and other factors affecting the economic environment
• Carrying out regular competitor analysis with regard to products and financials
• Regularly updating the macro-economic library in view of the required Sectors intelligence and regulatory landscape
• Co-related portfolio performance and macro-economic environment

Accountability: Quality Assurance (15%)

• Contribution to the product development to assure quality is integrated to product design.
• Contribute to product and process design and development to build quality at design
• Contribute to Sales strategies to positively influence the target population and product uptake

Technical skills / Competencies

Education and experience required

• High level of PC literacy, ideally with experience in the use of SAS
• Ability to work on own initiative.
• Practical experience of using analytics to solve complex business problems.
• Able to present complex analytical concepts to all levels of the business
• Working to deadlines
• Personal organization
• Initiative
• Managing multiple tasks
• Communication (both verbal and written)
• Attention to detail
• Creative thinking and ability to explore new ideas/opportunities and develop innovative approaches
• Ability to draw out key messages and see patterns to identify future trends

Knowledge, Expertise and Experience

Essential

• Proven excellent presentation skills
• High analytical ability
• Proven experience in performing data analysis using a standard statistical package such as SAS (preferred) or SPSS.
• Communication and persuasion skills with the ability to think quickly and package ideas and results in a logical, understandable, and compelling way to both technical and non-technical audiences.
• Self-motivating team player who is able to define structure and prioritize work in order to complete assigned tasks on schedule in a timely and cost-effective manner.

Preferred

• A Bachelor’s degree in a maths/statistics/economics/ operations research related field
• Energetic and highly motivated
• Keen team player
• Ability to assimilate new information and quickly adapt to new environment.
• Self-starter who naturally assumes ownership of initiatives
• Passionate about data and how this contributes to business.