Job Opportunities at Accor

Job Description
What you will be doing:

• Solicit group, transient and/or banquet business, and reach consistent achievement of sales objectives
• Establish parameters, quotes and negotiate prices and seal contracts
• Participate in tradeshows, conventions and promotional events
• Maintain accounts, contact, activity and business details
• Closely monitors accounts revenue and business production for the corporate accounts.
• Keeps updated with client relationships and overall business goals.
• Closely monitors accounts revenue and business production of own corporate portfolio and that of any assigned Sales Executives.
• Maximizes up selling opportunities whenever possible
• Within established parameters, quotes and negotiate corporate contracts and groups business and where need be involved Director of Sales & Marketing to close contract.
• Solicits and service both Corporate and Groups business
• Submit weekly sales activity report to the Asst. Director of Sales, on Corporate Segment.
• As directed, plans sales trips or attends trade shows and exhibitions under the direct approval and guidance of the DOSM and where applicable in coordination with International Sales Offices.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position.

Qualifications
Your experience and skills include:

• Degree /Diploma in hospitality management or Hotel management
• Minimum 3 years’ experience in a similar role in a 5 star hotel
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Highly responsible & reliable
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem solving abilities
• Experience in Opera Sales and Catering module

go to method of application »

Job Description:

• Assist in overseeing the daily operations of the food and beverage outlets, ensuring high standards of service and quality.
• Monitor inventory levels and order supplies as needed to maintain optimal stock levels.
• Ensure compliance with health and safety regulations and hotel policies.
• Assist in recruiting, training, and supervising food and beverage staff.
• Schedule staff shifts and manage labour costs effectively.
• Conduct regular performance evaluations and provide feedback to staff members.
• Address guest concerns and complaints promptly and professionally.
• Monitor guest feedback and implement improvements to enhance guest satisfaction.
• Foster a customer-focused environment and encourage staff to exceed guest expectations.
• Assist in preparing and managing the departmental budget.
• Monitor revenue and expenses, identifying opportunities to increase profitability.
• Implement cost control measures to optimize operational efficiency.
• Assist in developing and updating menus in collaboration with the culinary team.
• Ensure compliance with food safety standards and regulations.
• Monitor food quality and presentation to maintain brand standards.
• Coordinate and oversee events, banquets, and special functions.
• Work closely with the sales and catering teams to ensure successful event execution.
• Ensure timely communication and coordination with all departments involved in event planning.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum of 2-3 years of experience in food and beverage management, preferably in a luxury hotel setting.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office, Opera Systems and other food & beverage management software is required.
• Knowledge of food safety and sanitation regulations.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Additional Information

• Should be eligible to live and work in Kenya.

go to method of application »

Job Description

• First impressions are everything! As a Guest Services Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it For You:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Consistently offer professional, friendly, and engaging service
• Handle all Guest requests promptly and efficiently
• Follow Front Office policies, procedures, and service standards
• Welcome, check-in, and check-out guests
• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take the initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling 
• Assist guests regarding hotel facilities in an informative and helpful manner
• Efficiently handle all guest queries and requests
• Promptly and pleasantly handle phone calls and guest messages
• Ensure that the guest services Desk is appropriately supplied and stocked at all times
• Follow all safety and sanitation policies
• Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
• Have full knowledge of the hotel’s emergency procedures
• Maintain a safe working environment
• Assist Front Office with administrative duties as required
• Participate in meetings
• Other duties as assigned

Qualifications
Your experience and skills include:

• Fluency in Chinese and English (additional languages are an asset)
• Ability to multitask in a dynamic environment while maintaining composure
• Excellent written and verbal communication skills with a knack for building rapport with guests
• Strong organisational and leadership abilities
• Proficiency in Microsoft Windows programs
• Previous work experience in hospitality or customer service
• Ability to create unforgettable impressions by surpassing guest expectations
• Proficiency in cash handling
• Capacity to address guest requests and resolve issues sensitively and professionally
• Demonstrated ability to make independent decisions, solve problems, and manage events autonomously
• Team player mentality with a willingness to continuously develop and learn
• Precision in work and keen attention to detail

go to method of application »

Job Description
What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What You Will Be Doing

Reporting to the Cluster Executive Chef or his designate. Responsibilities and essential job functions include but are not limited to the following:

• Follow instructions of the Head Butcher.
• To ensure that the daily requirements of each different sections of the Kitchen Department, as regards the supply of fresh/ cooked meat/ fish and seafood products, are delivered to them at the requested time, quantity and standards. 
• Consult with the Head Butcher about food production aspects of special events e.g. functions, outside catering; being planned.
• Preparation of marinades.
• Order stock from main storeroom; estimates daily and weekly requirements and replenishes items as appropriate.
• To verify that stock received from suppliers are to the desired standards of the Kitchen Department (done in liaison with immediate Head Butcher).
• To ensure that all stocks are being kept securely and under the correct conditions (e.g. temperature) applicable to each type of commodity stored.
• Establish control to minimize waste and theft.
• Maintains all work areas, butchery equipment and utensils to the high standards of cleanliness and hygiene required by the hotel in conjunction with the Health and Safety Manager.
• Is familiar with the operational procedures of all equipment in the butchery and operates them in the correct manner to ensure the maximum efficiency and personal safety.
• To assist in the implementation of the various food safety and hygiene standards including HACCP and other Municipality regulations.
• To work closely with Health and Safety Manager in implementing all hygiene and safety procedures.
• Participates in regular meetings and briefings as may be scheduled.
• Understands and abides by all safety rules, emergency procedures and fire prevention regulations.
• Participates in any scheduled training and development program that may improve personal or departmental standards.
• Responds to any changes in the Food and Beverage function as dictated by the industry, company or hotel.
• To be entirely flexible and adapt to rotate within the different outlets of the Kitchen Department.
• To carry out any other reasonable duties as assigned by the Head Butcher.

Qualifications
Your experience and skills include:

• Reading, writing and oral proficiency in the English language.
• High School and culinary school training.
• HACCAP knowledge.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
   

go to method of application »

Job Description:

• Ensure the highest quality of game drive experience for the guests
• Host guests inline with the camps/resort standard of excellence
• Always shows an exceptional appreciation and sensitivity to the environment
• Capture and send to our marketing department on weekly basis for the social medial handles
• Conscientious maintenance and care of vehicle and related equipment
• Carries out admin duties timely and effectively
• Achieves excellence through teamwork
• Prepare and submit monthly safari/fleet department report
• Conducts trainings in the department on weekly basis
• Other duties as assigned by the Management from time to time

Qualifications

• Minimum two years in a similar role
• Holder of Silver medal from Kenya Professional and Safari Guides Association (KPSGA)
• Experience in hotel industry preferably in a resort
• Strong organizational and communication skills
• Ability to convey information and ideas clearly
• Work well in stressful, high pressure situations
• Must be able to perform assigned duties with attention to details, speed. accuracy, follow-through and courtesy.

go to method of application »

Job Description:

• Consistently offer a professional, friendly greeting and engaging service.
• Understand the Server’s tasks in the outlet.
• Understand shift end reports in the outlet and the POS system.
• Assist guests regarding food and beverage menu items in an informative and helpful way.
• Have knowledge of all menu items, garnishes, contents and preparation methods.
• Follow outlet policies, procedures and service standards.
• Follow all safety and sanitation policies when handling food and beverage.
• Coordinate the dining room's seating arrangements by planning ahead and anticipating fluctuations in business 
• Seat guests in an organized fashion to maintain service flows for the Servers 
• Adhere to all hotel environmental policies and initiatives
• Conduct frequent inspections of the outlet areas, reporting any deficiencies in equipment or aesthetics to the Assistant Outlet Manager.
• Other duties as assigned.

Qualifications

• Previous service experiences an asset.
• Previous Point of Sale System experience an asset.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Additional Information
Physical Aspects of Position:

• Constant standing and walking throughout shift.
• Occasional lifting and carrying up to 20 lbs.
• Occasional kneeling, pushing, pulling.
• Occasional ascending or descending ladders, stairs and ramps.