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  • Posted: Jun 25, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties
    Read more about this company


    Sales Manager (Pre-Opening)

    Job Description

    • Establish parameters, quotes and negotiate prices and seal contracts.
    • Responsible for developing marketing opportunities and implementing new commercial plans.
    • Maintain accounts, contact, activity and business details.
    • Participate in tradeshows, conventions and promotional events.
    • Proactive account management to ensure maximum yield in line with budget targets.
    • Respond to daily requests and leads from potential clients in an agile and prompt manner as well as group quotations and various proposals.
    • Participate in the preparation and follow-up of the annual budget, marketing plan and forecasts.
    • Missions and projects together with Management and RM to achieve the objectives set for the sales department.
    • Negotiating rates and contracts with travel agencies, companies and consortiums both directly and through GDS, etc.
    • Collaborative work with RM, and Reservations.
    • Proactively and efficiently plan, organize and manage the annual sales calendar and the Commercial Action Plan.
    • Constant analysis of market trends and competitor activity.
    • Weekly and monthly reporting of results, when required by Management.


    • Bachelors degree in Business Administration ( Sales and Marketing) or related field.
    • Minimum of 3 years of experience in a hotel setting, ideally as a Sales Manager.
    • Very good commercial approach, people skills and empathy.
    • Excellent interpersonal skills and being able to represent the hotel in the best manner.
    • Knowledge of the hotel location and consolidated networking in the sector will be an asset.

    go to method of application »

    Spa Receptionist (Pre- Opening)

    Job Description

    • Adhere to the Policy & Standard Operating Procedures manual.
    • Be a host to the guests / members of the spa. This includes greeting them in person or over the phone in a friendly, efficient and professional manner, as well as escorting them to the appropriate facilities. This role is also expected to be flexible to support other spa and fitness staff when needed.
    • Receive and respond to all guest / member concerns, comments or complaints with discretion and urgency.
    • Encourage appointments for personal and group training sessions.
    • Knowledgeable about all aspects of the facility to provide information and literature about the services in person and over the telephone.
    • Handle all transactions and maintain the daily balance with efficiency and accuracy.
    • Schedule appointments and ensure smooth operation of the reception.
    • Ensure ambience levels, such as lighting and music are correctly set and maintained and all areas are clean and organised.
    • Maintain confidentiality for all guests and employees.
    • Report any security concerns to the hotel management relating to guest safety.
    • Support to prepare any daily / monthly reports required by finance.

    Administrative and Financial Responsibilities

    • Operate point of sale system and collect payments from clients for all services rendered.
    • Maintain guest database for ongoing guest communication.
    • Work towards retail and treatment revenue goals set by the department.
    • Maintain inventory and stocks of all standard items.
    • Maintain cleanliness of testers, promotional collateral and accurate supply of products on the shelves.
    • Confirm all appointments, VIP arrivals and accommodate guest preference.
    • Review appropriate venue blocks and bookings to ensure smooth operations.
    • Practice yield management and promote all ongoing offers for the guest.
    • Report any discrepancies in retail inventory.
    • Maintain accurate accounting procedures for monetary transactions and reconcile all of them by the end of the work shift.

    Guest Quality and Operational Excellence 

    • Recognise arrivals of all VIP guests arriving in the spa/fitness/recreation facility and the hotel.
    • Ensure the facility is in peak condition and clean at all times.
    • Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery.
    • Ensure guest / member preferences and special requests are accommodated to the best of the property’s abilities.
    • Ensure the facility is receiving the highest ratings from guest satisfaction surveys.
    • Deal with any guest complaints, comments or concerns with discretion and urgency.
    • Ensure linen and all guest supplies are properly set up and there is sufficient stock level in circulation.
    • Ensure all equipment is working properly.


    • Previous reception experience, preferably in the spa industry is an asset.
    • Experience in working at guest centric roles and ability to deliver outstanding customer service.
    • Multitasking is a requirement.
    • Computer skills related to spa appointment software and cashier process.
    • Telephone etiquette.
    • Quick thinker, courteous and welcoming.
    • Professional and well-groomed.
    • Adaptable.

    Method of Application

    Use the link(s) below to apply on company website.


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