Vacancies at Flexi-Personnel

Position Overview

Our client is seeking to hire a passionate Software engineer to join their APS SDK Engineering team in India/Kenya. As a member of a high-impact team, you will play an important role in the definition and development of APS SDK’s that make up Autodesk’s new cloud infrastructure.

As part of the APS SDK Engineering team, you will be implementing exciting new SDK’s in different programming languages that engage and influence Autodesk customers worldwide. You will face a variety of unique and interesting challenges, from creating new tools and components, implementing critical services, creating new and engaging user experiences, to digging into performance details.

As a Software Engineer, you will be joining an incredibly talented and seasoned engineering team. You will have the opportunity to work with many new and exciting technologies and frameworks used throughout Autodesk’s developer's platform

Responsibilities  

• Drive design and implementation of APS SDKs
• Focus on quality, including writing unit/integration tests
• Conduct research and make recommendations on tools, services, and standards to use for engineering efforts
• Articulate complex architecture problems, drive engineering excellence, and collaborate with a cross-functional team
• Document and present your ideas and solutions accurately and thoroughly
• Coordinate change deployment and release testing effort
• Actively engage with various stakeholders and participate in agile team meetings
• Implement prototypes and software components

Minimum Qualification

• BS in Computer Science or a related technical field
• 4+ years of Experience in Node.js
• Experience in Swagger / Open API.
• The ability to implement efficient and maintainable code.
• Experience with Test Driven Development
• Experience with CI/CD concepts and working with a deployment pipeline
• Ability to operate effectively and independently in a dynamic, fluid environment
• Detail oriented and passionate about building software and technology
• Fluent in English. Written and verbal English skills are extremely important
• Ability to be patient and communicate across cultures.

Preferred Qualification

• Experience with Git or equivalent revision control systems
• Experience in creating Web SDK’s
• Experience with typical cloud infrastructure (AWS or Azure)
• Hands-on experience with security best practice.
• Skills in full stack software development
• Programming knowledge

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JOB PURPOSE & SUMMARY

Our client who is in the high-tech space offering global technical services is looking for a Human Resource Manager to join their vibrant team in Nairobi.

KEY RESPONSIBILITIES AND DUTIES

• Partners with the other business leaders to ensure standard HR systems, processes, policies, procedures, plans, and  programs are in place and effectively utilized (compensation, employee relations, staffing, performance management, etc.)
• Establishes timely and appropriate  Operating Agreements/SLAs with service providers.
• Maintains the work structure by updating job requirements and job descriptions for all positions
• Applies and tracks key performance  metrics through an established scorecard to ensure the effectiveness of  service delivery and alignment to achieve business strategy and goals.
• Compliance with all labor law, Occupational Safety and Health, and other statutory requirements
• Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; and counseling employees and supervisors.
• Completes human resource operational requirements by scheduling and assigning employees and following up on work results.
• Manages human resource staff by recruiting, selecting, orienting, and training employees.
• Advances human resource staff job results by counseling and disciplining employees; and planning, monitoring, and  appraising job results.
• Contributes to team effort by accomplishing related results as needed.
• Ensure Performance and Talent Management  drive the achievement of business goals through objective and development      plan setting, performance appraisals, and talent development.
• Promote and foster a culture and  environment that is productive, open, empowering, safe, and equitable and      coach others to behave and make decisions in line with the core values.

QUALIFICATIONS:

EDUCATION/KNOWLEDGE AND EXPERIENCE

• Bachelor of HR, Business Administration or Law
• MBA in the same field is an added advantage
• Professional Accreditation is preferred
• 10+  years in Human Resource Management
• 2+  years in the service industry is preferred.

COMPETENCY AND TECHNICAL SKILLS

• Proficiency in Core HR Skill Areas: HR Planning & forecasting, Talent acquisition and development, OD & Change, Reward Management, Employee Relations,
• Sound understanding of Local labor/employment laws,
• Proficiency      in Organization Effectiveness Practice Areas: Integrated Talent Strategies Development/Implementation, Change Planning/Management, Capability      Development, Human Capital Management, Organization Design, Performance  Management/Culture Change, and Team Effectiveness
• Proficiency in consulting, coaching, strategic solution development, facilitation, and design, influencing skills.
• Business Acumen (understanding of the business, performance drivers, and long-term direction)
• Understanding      Financial & Non-Financial Business results, & the HR / People impact.

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JOB PURPOSE & SUMMARY

Our client who is in the high-tech space offering global technical services is looking for a IT Sytems Director to join their vibrant team in Nairobi.

KEY RESPONSIBILITIES AND DUTIES

• Responsible for periodic reviews of operational service providers. Escalate issues on the deviation of service level agreements with third-party providers.
• Develop a strategy as it relates to the organization's IT infrastructure (computer and information systems, security, communication systems)
• Develop, manage, and track the IT department's annual budget
• Consult senior-level stakeholders across the entire organization to identify business and technology needs and optimize the use of information technology
• Ensure smooth delivery and operation of IT services by monitoring systems’ performance.
• Coordinate IT managers and supervise computer scientists, technicians, and other professionals to provide guidance.
• Analyze the business requirements of all departments to determine their technology needs.
• Purchase efficient and cost-effective technological equipment and software.
• Create processes and standards for the selection, implementation, and support of systems.
• Provide direction, guidance, and training to IT staff.
• Assist with the technical delivery of infrastructure components.  

QUALIFICATIONS:

EDUCATION/KNOWLEDGE AND EXPERIENCE

• Senior Level (more than 10 years in a senior role and a relevant academic background)
• Proficiency in Jira, Confluence, LucidChart, Google Slide applications is a plus
• Excellent oral and written communication
• Experience in processes such as incident, problem and project management.
• Demonstrable experience of explaining technical issues to varied audiences technical and non-technical.
• Ideally has experience of working in the frontline, both technical and support role, or technical service desk/operations environment.
• Ability to plan and execute basic analysis and/or investigation, with supporting guidanc

COMPETENCY AND TECHNICAL SKILLS

• Demonstrates a professional and specialist culture, with a focus on accuracy of output
• Demonstrates competence across all basic analytical and/or investigative areas and is developing specialist skills
• Offers advice underpinned by professional knowledge.
• Identifies and interprets a range of information to make judgements.
• Strong attention to detail and the ability to stay organized.
• Above average analytical and interpretive skills.

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JOB PURPOSE & SUMMARY

Our client who is in the high-tech space offering global technical services is looking for a Managing Director to join their vibrant team in Nairobi.

KEY RESPONSIBILITIES AND DUTIES

• Responsible for providing leadership and  strategic planning for the clinical area of operations by establishing      goals, objectives, policies, and decision-making for the department related to performance and operational issues is preferred.
• Execute public speaking and representational appearances in a professional manner.
• Support the value creation process by analyzing existing fixed assets details for productivity and identifying      patterns applicable in new projects to maximize value creation to be recommended to concerned stakeholders.
• Support the identification process of  improvement areas for different stages of an investment process to      identify the potential for cash flow savings/synergies and create an  optimized investment process and assist with the implementation phase
• Examine all financial reports and data closely to check for discrepancies.
• Identify new concepts and ideas, conducts analysis, and lead strategic planning sessions and projects to ensure the company's success.
• Providing strategic advice to the board of directors, plan cost-effective business strategies and develop new ideas based on market and industry
• Promote and foster a culture and environment that is productive, open, empowering, safe, and equitable and      coach others to behave and make decisions in line with the core values.
• Build long term, trusting relationships with shareholders, business partners and authorities
• Oversee the company’s financial performance, investments, and other business ventures.
• Supervise the work of executives  providing guidance and motivation to drive maximum performance.
• Analyze problematic situations and   occurrences and provide solutions to ensure company survival and growth.
• Promote organizational vision, values & services to all patients & stakeholders.
• Communicating company reports and achievements to the board, shareholders, and business partners.
• Develops and implement change plans,  managing the business readiness to change and the existing and new      strategic and cultural issues

EDUCATION/KNOWLEDGE AND EXPERIENCE

• Bachelor of Finance, Business Administration or Commerce
• MBA in the same field is an added advantage.
• Professional Accreditation is a MUST.
• At least 8 years’ experience in a director-level role
• In-depth knowledge of market changes and forces that influence the company
• Familiarity with corporate law and management best practice

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JOB PURPOSE & SUMMARY

Our client who is in the high-tech space offering global technical services is looking for a Operations Director to join their vibrant team in Nairobi.

KEY RESPONSIBILITIES AND DUTIES

• Develops and implements complaint resolution procedures; ensures the area is staffed and trained to handle inquiries and authorization requests from providers.
• Responsible for providing leadership and strategic planning for the clinical area of operations by establishing goals, objectives, policies, and decision-making for the department      related to performance and operational issues is preferred.
• Partners with other senior management team members to drive integrated talent management, development, compensation, and performance management strategies to build internal and      external talent pipelines, ensuring a sustainable bench of growing and ready-now talent for key positions for the organization.
• Ensure Performance and Talent Management  drive the achievement of business goals through objective and development plan setting, performance appraisals, and talent development.
• Promote and foster a culture and environment that is productive, open, empowering, safe, and equitable and coach others to behave and make decisions in line with the core values.
• Promote organizational vision, values & services to all patients & stakeholders.
• Provides direction to, and accomplishes results through the team.
• Manages staffing and deployment of  assigned resources.
• Assist in maintaining organization-wide quality standards.
• Develops and implement change plans, managing the business readiness to change and the existing and new      strategic and cultural issues.
• Manages special projects.

QUALIFICATIONS:

EDUCATION/KNOWLEDGE AND EXPERIENCE

• Bachelor of Finance, Business Administration or Commerce
• MBA in the same field is an added advantage
• Professional Accreditation is a MUST.
• At least 8 years experience in a call center or BPO operational & functional areas with at least 4 years in a management role.

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KEY RESPONSIBILITIES AND DUTIES

• Develops and implements complaint resolution procedures; ensures the area is staffed and trained to handle inquiries and authorization requests from providers.
• Responsible for providing leadership and strategic planning for the clinical area of operations by establishing goals, objectives, policies, and decision-making for the department      related to performance and operational issues is preferred.
• Partners with other senior management team members to drive integrated talent management, development, compensation, and performance management strategies to build internal and      external talent pipelines, ensuring a sustainable bench of growing and ready-now talent for key positions for the organization.
• Ensure Performance and Talent Management  drive the achievement of business goals through objective and development plan setting, performance appraisals, and talent development.
• Promote and foster a culture and environment that is productive, open, empowering, safe, and equitable and coach others to behave and make decisions in line with the core values.
• Promote organizational vision, values & services to all patients & stakeholders.
• Provides direction to, and accomplishes results through the team.
• Manages staffing and deployment of  assigned resources.
• Assist in maintaining organization-wide quality standards.
• Develops and implement change plans, managing the business readiness to change and the existing and new      strategic and cultural issues.
• Manages special projects.

QUALIFICATIONS:

EDUCATION/KNOWLEDGE AND EXPERIENCE

• Bachelor of Finance, Business Administration or Commerce
• MBA in the same field is an added advantage
• Professional Accreditation is a MUST.
• At least 8 years experience in a call center or BPO operational & functional areas with at least 4 years in a management role.

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JOB PURPOSE & SUMMARY

Our client who is in the high-tech space offering global technical services is looking for a Senior Multimedia Producer to join their vibrant team in Nairobi.

KEY RESPONSIBILITIES AND DUTIES

• Applies and tracks key performance metrics through an established scorecard to ensure the effectiveness of service delivery and alignment to achieve business strategy and goals.
• Establish a high standard for productivity, quality, and customer service as well as define user guidelines.
• Product Creation – Creating dynamic videos, ads, and web profiles that exceed customer expectations.
• Special Projects – Assist with projects including, but not limited to: graphic design, new product creation, and new process creation. Senior Multimedia Producers handle additional responsibilities and tasks as needed and assigned.
• Customer Interaction – Prompt and courteous communication with customers, troubleshooting and resolving customer concerns over the telephone. Consistently respond to customers within 24-hour SLA.
• Develop company systems for customer interaction and voice/chat response and control the implementation process.
• Quality Review – Review videos and websites built by producers to catch any errors or poor creative designs that detract from our products.
• Training – Train new hires and provide additional training to current team members to continually improve our products.
• Ensure Performance and Talent Management drive the achievement of business goals through objective and development plan setting, performance appraisals, and talent development.
• Promote and foster a culture and environment that is productive, open, empowering, safe, and equitable and coach others to behave and make decisions in line with the core values.

QUALIFICATIONS:

EDUCATION/KNOWLEDGE AND EXPERIENCE

• Bachelor’s degree in marketing or another other-related field or equivalent experience in a similar role.
• At least 6-year experience in the Multimedia sector

COMPETENCY AND TECHNICAL SKILLS

• Excellent communication (oral/writing) and presentation skills
• Knowledge of and experience in online media marketing, social media marketing, and marketing strategies.
• SEO  knowledge and an understanding of the Google search engine algorithm.
• Basic graphic design skills and capabilities.
• Excellent communication, creative, organizational, and decision-making skills.
• Have experience in using Canva/Adobe Creative Suite, Mailchimp, and social media management tools.
• Self-driven,      results-oriented and positive team player.

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JOB ROLE

The role holder is responsible for selling the company's products and services to individuals as well as approaching potential customers with the aim of winning new business. You will strive to maintain good relationships with existing clients, gaining repeat business wherever possible and ultimately increasing B2C sales across Kenya.

DUTIES AND RESPONSIBILITIES:

• Be responsible for signing-up RxGO Kenya as a pharmacy provider to all the Health Insurers in Kenya
• Acquire a thorough understanding of HMO’s needs and requirements.
• Be responsible for sourcing for, bringing on board and managing Tele-medicines and Laboratory partners.
• Expand the relationships with existing HMOs by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to HMOs in a timely manner.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Maximizes sales of products and increases the market share of these products.
• Conducts customer segmentation in line with the Company’s guidelines to ensure target customers are approached with the optimal tools and frequency and provided with best-in-class customer service.
• Supports the Brand Strategy and identifies new opportunities which will drive business.
• Conducts ongoing market analysis including Market, Competitive, and Business Intelligence
• Understand customers and market insights to ensure the achievement of short-term and long-term business objectives.
• Builds sustainable positive relationships with target HMOs and different stakeholders.
• Be the lead contact for all our HMO, Telemedicine and Laboratory client matters, by anticipating the client’s needs, and working with the key accounts stakeholders to ensure deliverables are met and deadlines for client requests are fulfilled in order to maintain the success of the relationship.
• Responsible for proactively identifying the needs of the client and then coordinating the necessary resources and capabilities to ensure that the need is met diligently and to the client’s satisfaction and overall, profitably of the partners.

QUALIFICATION, EXPERIENCE, AND SKILLS

• A bachelor’s degree in Pharmacy, Business Management or Marketing is preferred.
• Minimum of 2-3 years proven work experience in a similar role with proof of work done of accrediting Pharmacy Business in Kenya.
• Ability to initiate and generate new leads across the country.
• Strong communication and interpersonal skills with an aptitude for building relationships with professionals of all organizational levels.
• Excellent organizational skills.
• Ability in problem-solving and negotiation.
• Strong management and communication skills.
• Quick decision-making and problem-solving skills.
• Outstanding negotiating skills.
• A solid history of data-driven strategic development
• Proficiency with Google and Microsoft Office programs.
• Ability to work in a high-intensity, fast-paced environment.

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JOB PURPOSE & SUMMARY

Our client  who is in the high-tech space offering global technical services is looking for a Social Media Lead to join their vibrant team in Nairobi.

KEY RESPONSIBILITIES AND DUTIES

• Create materials to use on social media and other web platforms to drive traffic and promote our products and services.
• Collaborate with the marketing department to develop new digital media strategies.
• Managing our online communities to ensure respectful and appropriate engagement.
• Responding to comments on each of our accounts.
• Overseeing customer service provided via social media.
• Analyzing data to determine whether social media campaigns have achieved their objectives.
• Coaching employees company-wide on content creation best practices.
• Running company social media advertising campaigns.
• Formulating high-quality novel written and visual content for each social media campaign.
• Building a social media presence by maintaining a solid online presence.
• Monitoring the company's brand on social media.
• Building brand awareness by engaging relevant influencers.
• Developing and managing marketing campaigns that align with company goals and objectives.
• Creating content for blogs, social media, and other digital platforms to engage target audiences.
• Building relationships with target audiences, answering questions and providing support throughout the process.
• Monitoring industry trends and competition to identify opportunities for new products or services.

QUALIFICATIONS:

EDUCATION/KNOWLEDGE AND EXPERIENCE

• Bachelor’s degree in marketing or another business-related field or equivalent experience in a similar role.
• At least 5 years’ experience in Social  Media Management related roles.

COMPETENCY AND TECHNICAL SKILLS

• Excellent communication (oral/writing) and presentation skills
• Excellent communication, creative, organizational, and decision-making skills.
• Self-driven, results-oriented, and positive team player.
• Ability to thrive in a  multitasking environment and can adjust priorities on the fly.
• Ability to respond promptly and prioritize workload effectively based on the needs of customers.
• Keen attention to detail and effective time management skills
• Eager to learn, adapt and collaborate at all levels.  

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JOB PURPOSE & SUMMARY

Our client who is in the high-tech space offering global technical services is looking for a Customer Service Manager to join their vibrant team in Nairobi.

KEY RESPONSIBILITIES AND DUTIES

• Navigates  and uses various databases and applications to accurately and quickly capture, and maintain records of customer transactions, inquiries, complaints, and comments, actions taken.
• Monitoring work progress to ensure that deadlines are met and that quality standards are upheld.
• Conduct frequent audits to ensure compliance with company standards.
• Liaise with the quality supervisors to continually drive the customer service teams including casuals to meet monthly key performance goals for customer satisfaction, quality, productivity, and key performance metrics.
• Determine existing fraud trends by analyzing accounts and transaction patterns.
• Identify system improvements to prevent fraudulent activities.
• Recommend anti-fraud processes and new software tools for fraud detection, prevention and reporting activities.
• Respond to any queries and requests regarding emerging problems that our clients and stakeholders might face, with accuracy and efficiency.
• Analyzes and reconciles simple to moderately complex discrepancies, which require the collection and review of payment histories to locate missing payments and/or locate errors.
• Identifying service level gaps and taking appropriate action to enable them to deliver the expected quality.
• Support employee development by providing detailed feedback.
• Identifying gaps in performance and knowledge for new and old team

QUALIFICATIONS:

EDUCATION/KNOWLEDGE AND EXPERIENCE

• Bachelor’s degree in any  business-related field or equivalent experience in a similar role.
• At least 8 years’ experience in Customer Service related roles

COMPETENCY AND TECHNICAL SKILL

• Excellent communication (oral/writing) and presentation skills
• Excellent communication, creative, organizational, and decision-making skills.
• Self-driven, results-oriented, and positive team player.
• Ability to thrive in a  multitasking environment and can adjust priorities on the fly.
• Ability to respond promptly and prioritize workload effectively based on the needs of customers.
• Keen attention to detail and effective time management skills
• Eager to learn, adapt and collaborate at all levels

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JOB PURPOSE & SUMMARY

Our client who is in the high-tech space offering global technical services is looking for a Payment Specialist to join their vibrant team in Nairobi.

KEY RESPONSIBILITIES AND DUTIES

• Handling online payment requests by providing relevant product/service information to clients
• Navigates and uses various databases and applications to accurately and quickly capture, and maintain records of customer transactions, inquiries, complaints, and comments, actions taken.
• Respond to any queries and requests regarding emerging problems that our clients and stakeholders might face, with accuracy and efficiency.
• Analyzes and reconciles simple to moderately complex discrepancies, which require the collection and review of payment histories to locate missing payments and/or locate errors.
• Responding to incoming queries and providing accurate, valid, and complete information to clients and other stakeholders using the right methods/tools within the stipulated timeframes.
• Receive, record, and process client bills for payment in accordance with the company's policies and procedures.
• Identify,organize, prioritize, and process user requests through the system.
• Collect and verify all user documents and information.
• Maintain a high level of professionalism to increase and maintain a high level of customer satisfaction.
• Various support tasks assigned as shall be assigned.

QUALIFICATIONS:

EDUCATION/KNOWLEDGE AND EXPERIENCE

• Bachelor’s degree in any related field or equivalent experience in a similar role.
• At least 5 years’ experience in Customer Service - Payment Processing related roles.

COMPETENCY AND TECHNICAL SKILLS

• Excellent communication (oral/writing) and presentation skills
• Excellent communication, creative, organizational, and decision-making skills.
• Self-driven, results-oriented, and positive team player.
• Ability to thrive in a  multitasking environment and can adjust priorities on the fly.
• Ability to respond promptly and prioritize workload effectively based on the needs of customers.
• Keen attention to detail and effective time management skills
• Eager to learn, adapt and collaborate at all levels.

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JOB PURPOSE & SUMMARY

Our client who is in the high-tech space offering global technical services is looking for a Fraud Prevention Associate to join their vibrant team in Nairobi.

KEY RESPONSIBILITIES AND DUTIES

• Proactively search and identify fraudulent activities and take the required mitigation measures to prevent fraudulent activities.
• Investigate and resolve user payment transactions within the stipulated rules to increase revenues and prevent potential losses.
• Quality checks, reviews, and evaluates user accounts for potential red alerts
• Review and moderate the accounts of new and existing users based on the set-out criteria and standards
• Reviews potential document variances and identifies true discrepancies
• Determine and analyze existing fraud trends and recommend measures to mitigate and manage potential risks
• Receives and responds to inquiries and complaints from the agents regarding payments
• Provides periodic and ad hoc reporting, referring complex inquiries to higher level personnel
• Analyzes and reconciles simple to moderately complex discrepancies, which require the collection and review of user histories to locate errors
• Track, review, and verify users against the organization’s set out standards
• Follow pre-defined sets of rules that the organization has set to protect its users and maintain their reputation and while ensuring legal compliance.
• Various support tasks assigned as shall be assigned

QUALIFICATIONS:

EDUCATION/KNOWLEDGE AND EXPERIENCE

• Bachelor’s Degree in Law, Psychology, Forensics, or Criminology is required.
• Experience:(3-5) years’ work experience as an investigator or fraud examiner in banking insurance or  other related filed is  must.

COMPETENCY AND TECHNICAL SKILLS

• Excellent communication (oral/writing) and presentation skills
• Excellent communication, creative, organizational, and decision-making skills.
• Self-driven, results-oriented, and positive team player.
• Ability to thrive in a  multitasking environment and can adjust priorities on the fly.
• Ability to respond promptly and prioritize workload effectively based on the needs of customers.
• Keen attention to detail and effective time management skills
• Eager to learn, adapt and collaborate at all levels.