Jobs at Absa Bank Limited

Job Summary

To provide specialist advice and support relating to sales and distribution, applying set rules to guard against risk, in alignment with related scheme and policy conditions, through the execution of predefined objectives as per agreed SOPs. Selecting this role has a compensation & benefit impact in Botswana, Kenya, TZ (BBT). Please contact Reward for details.

Overall Job Purpose.

• To provide excellent customer experience, deliver exceptional branch business growth and profitability. 
• To observe compliance & control requirements, keeping high level of bank standards.

Key Accountabilities & Time split

Business Growth - 60%

• Understand and implement business strategic initiatives for the branch aimed at increasing new business and wallet share from existing customers.
• Have a clear understanding of all Retail and Business Banking products that could satisfy customer needs.
• Manage portfolio risks in line with banks portfolio appetite.
• Collaborate in the development and implementation of sales initiatives with other business functions i.e. Direct sales team, Asset Finance, CIB, Bancassurance to maximize on cross-selling and better customer profiling opportunities.
• In conjunction with the branch manager, Industry heads, products, conduct product review and development through constant feedback from the market.
• Continuously conduct market intelligence to identify new markets, customer trends, new government / directives, and changes in policy by regulators.
• Contribute in the development of branch sales strategy.
• Plan and co-ordinate any marketing approaches for new business and actively develop existing relationships.
• Actively seek to grow own portfolio and cross sell to ensure delivery of set Targets.
• Appraise and promptly address customer issues /complaints escalating as necessary to ensure timely resolution as per the set standards.
• Ensure quality sales and new to bank accounts within your portfolio are promptly funded at customer onboarding.
• Continuously monitor own performance against targets agreed daily for new and existing clients. Initiate appropriate action plans to address any shortfalls in performance.
• Operationalize campaigns as required with the Branch Manager and the business.
• Always ensure excellent customer experience
• Drive business targets through strict TAT observance and high-level service delivery standards.
• Should not advise an existing customer to open a similar account in their respective Branches with a view of moving funds between the accounts.
• Should not close an existing account in your Branch/domiciled in another Branch with a view of re-opening a similar account.
• Accounts re-streaming should be carried out in line with the Banks policy.
• Together with BM, create ownership of the branch performance targets. Agree branch execution plans/strategies and ensure they are aligned to the Banks overall strategy- Growth, Transformation and Returns.

Internal Controls & Risk Management Time split 10%

• Ensure that the Absa bank’s policies and procedures are always adhered to when handling different products.
• Ensure adherence to all KYC & AML Processes with regards to new and existing business and that proper documentation is in place.
• Ensure compliance with Operations Risk requirements to avoid losses arising from operational lapses.
• Manage costs within your area of operation.
• Effectively carry out branch snap checks as assigned by the assistant branch manager.
• Ensure new business is properly booked and all income due to the Bank in terms of charges, commissions, fees are collected as per current tariff.
• Accurate customer information is captured in the core banking system.

Customer Experience Time split 20%

• Ensure excellent customer experience is always maintained.
• Ensure set TAT in account onboarding and loan processing is always achieved.
• Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
• Ensure set TAT on response to customer queries on phone, email or by letters is strictly adhered to.
• Ensure customer data is always up to date
• Ensure branch NPS score are maintained as per the set standards
• In conjunction with the Branch Manager, co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements
• Monitor service to ensure customers are served within acceptable waiting time having a work plan for both peak and off-peak periods.

Capacity Building & People Management 10%

• In conjunction with the Branch Manager, Assistant Branch Manager and other branch colleagues create a conducive work environment, teamwork, and effective succession opportunities to ensure maximum productivity.
• Ensure the assigned e-learning and internal training activities for self and direct reports undertaken within set timelines.
• Determine and manage Training Needs Analysis and own succession planning.
• Manage your own leave by working closely with your Line Manager

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Closing date: 21 April 2022

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Job Summary

To lead a team of dedicated Claims employees to obtain the lowest possible claims cost while delivering consistently high levels of service to each and every customer..

Job Description

• People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development
• Capacity Planning: Continuously plan the execution of team duties against plan and service level requirements
• Operational excellence: Supervise and support the execution of priorities by team against service level agreements and customer outcomes
• Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards
• Administration: Effectively fulfil all required administrative duties, including tracking and reporting 

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

Closing date: 15 April 2022

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Job Summary

Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.

Job Description

Overall Job Purpose

• The Senior. Software Engineer will execute Absa’s Digital Strategy. Ensuring Digital Assets respond to customer needs intuitively and provide Customers an excellent Experience.
• The Software Engineer will be responsible for the design and implementation of processes and tools to enable continuous integration and continuous delivery. Maximizing the speed and quality of delivery across Teams.
• This position is responsible for the development and operations of all Absa Kenya Digital Assets, including but not limited to, websites, mobile applications, and platforms, including Absa Mobile Banking, Internet Banking, Absa Sure, Novo FX, Timiza etc.
• To oversee the development and maintenance of new software systems.
• To determine and identify high-level functional and technical requirements from interactions with the business users and knowledge of enterprise architecture, testing automation, performance tuning, security.
• Drive convergence of technologies, ensure delivery of technology projects associated with Applications and liaise and negotiate with internal customers and technology vendors.

Key Activities

• Design software, hardware and communications architectures that support the requirements gathered from business users and provide for current and future requirements and interfaces.
• Conducting feasibility studies for upgraded software systems.
• Designing new software programs, websites, and applications.
• Develop Restful APIs’.
• Develop SOAP APIs’.
• Develop software to integrate with internal back-end systems and databases.
• Managing the software development lifecycle.
• Develop software to integrate with internal back-end systems.
• Direct software programming initiatives.
• Meet and interact regularly with business leaders to actualize their ideas or resolve a business problem through software development or automation.
• Developing technical documentation to guide future software development projects.
• Apply relevant research methodologies, tools, and techniques to gather information effectively and purposefully.
• Understand and apply existing best practice frameworks to assist in the implementation of identified subject matter processes and standards.
• Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
• Deliver IT Digital analysis services as per agreed performance contract
• Understand and apply existing best practice frameworks to assist in the implementation of identified subject matter processes and standards.
• Identify and recommend new innovative ways of achieving quality results
• Communicating key project data to team members and building cohesion among teams.
• Develop and execute project plans.
• Apply best practices and standard operating procedures.
• Create simple innovative solutions to meet our organization’s technical needs.
• Organize and maintain a regular process reviews with both key business and IT representatives.
• Agree appropriate actions to maintain or improve processes by providing automation solutions.
• Determine the opportunities for automations and their requirements from the business for new or enhanced IT applications.
• Participate in Change Control meetings to assess and authorize changes from an availability perspective.
• Assist in SLA negotiation efforts from an availability capability standpoint.
• Design solutions that are highly resilient and scalable.
• Design for zero operations.
• Stay abreast with current and future technology trends.

Test Management

• Responsibility is to ensure that proper testing occurs for all Application changes released into the production environments

Key Activities

• Work closely with Release Analysts.
• Review releases and assign appropriate release testing tasks.
• Compiles and Review the Testing Deliverables.
• Conduct installation procedure tests.
• Oversee / Review functional, performance, and integration testing results.
• Coordinate user acceptance testing.
• Coordinate back out testing.
• Conduct supporting documentation review.
• Compile test results.
• Conduct release test review.
• Coordinate post release testing.
• Business Liaison
• Single point of contact for one or more business units to represent IT services.

Key Activities

• Identify service needs for the Business Units.
• Escalate Business unit service issues to the Service Manager.
• Communicate service status on service issues to the Business Unit.
• Co create Time to Market SLAs for digital propositions.
• Assist in SLA negotiation efforts with Business Unit(s).
• Report on quality of services rendered to Business Unit(s).

Risk Management

• Build relationship with country Technology Risk and Compliance team and provide support wherever required.
• Ensure that processes and controls are executed in daily work and understand the reasons for the controls and the consequences for failing to adhere to prescribed processes.
• Test a sample of activities on a weekly basis by reviewing documentation and checking work completed by team members to see if control requirements are being adhered to. Coach the team members on areas for improvement and highlight major failures to the manager of the area
• Provide evidence/supporting documents to auditors or management assurance consultants during formal reviews
• Identify losses due to processing errors or internal fraud in the department. Escalate to the manager and provide all the required information to allow logging of the Risk and Loss events. Participate in the investigations
• Make team members aware of all changes to policies, processes and procedures that are being planned for the area and ensure that they can incorporate the changes on the effective date. Ensure that team members read circulars that are relevant to the area and answer questions they may have.
• Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls, and compliance requirements.
• Devise and implement an effective plan to deliver a satisfactory risk and audit profile for Operations & IT and achieve audit and assurance targets.

People Management

• Other software engineers.

Controls

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role

Education and Experience Required

• Undergraduate or higher in Computer Science or any other Technology related field.
• Advanced knowledge of programming languages.
• 7 years minimum IT experience.
• Experience in working with Financial Institution companies.
• Automation knowledge and experience.

Subject Matter Expert Qualifications

• Dev Ops experience will be added advantage.
• Certification in programming languages.
• Experience in agile ways of working including working in squads and delivering in sprint iterations.
• ITIL Certification.
• Minimum 7-10 years’ experience in IT exposure.
• Minimum of 5 years’ software development experience.

Knowledge & Skills:

• Translate Business Requirements to Tech Solutions (Solid)
• Software development skills (Solid)
• Negotiation Skills (Solid)
• Strategic Thinking (Solid)
• ITIL - Governance Framework (Solid)
• Communication Skills (Written and Verbal) (Solid)
• Subject matter expertise (Solid)
• Understand the IT service delivery within a corporate environment (Advanced)
• Conceptual thinking skills (Solid)
• Ability to analyses, make decision and initiate act (Solid)

Competencies:

• Able to build Apps or Web solutions with multiple frameworks.
• Two-way Integrations.
• Able to mentor and train.
• Lead Project Team.
• Should be Full Stack.
• Apply Machine Learning in Perf. Tuning
• Agile ways of working (Meets all the requirements).
• Business Analysis (Meets all the requirements).
• Commercial mindset - (Meets all the requirements).
• Creative and innovative thinking (Meets all the requirements).
• Openness to change (Meets some of the requirements and would need further development).

Education

• Bachelor's Degree: Information Technology

Closing date; 21 April 2022

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Job Summary

This position will require an understanding of configuration and a foundational level of experience on a Cloud based platform. Working alongside a Strategic Lead and Specialist Configurators, ensuring optimal operation of the overall platform. It will include but not be limited to complex testing, business process design, process implementation, analysis, and maintenance in the light of best practice recommendations and creating reports.

Overall Job Purpose

• The Senior. Software Engineer will execute Absa’s Digital Strategy. Ensuring Digital Assets respond to customer needs intuitively and provide Customers an excellent Experience.
• The Software Engineer will be responsible for the design and implementation of processes and tools to enable continuous integration and continuous delivery. Maximizing the speed and quality of delivery across Teams.
• This position is responsible for the development and operations of all Absa Kenya Digital Assets, including but not limited to, websites, mobile applications, and platforms, including Absa Mobile Banking, Internet Banking, Absa Sure, Novo FX, Timiza etc.
• To oversee the development and maintenance of new software systems.
• To determine and identify high-level functional and technical requirements from interactions with the business users and knowledge of enterprise architecture, testing automation, performance tuning, security.
• Drive convergence of technologies, ensure delivery of technology projects associated with Applications and liaise and negotiate with internal customers and technology vendors.

Key Activities

• Design software, hardware and communications architectures that support the requirements gathered from business users and provide for current and future requirements and interfaces.
• Conducting feasibility studies for upgraded software systems.
• Designing new software programs, websites, and applications.
• Develop Restful APIs’.
• Develop SOAP APIs’.
• Develop software to integrate with internal back-end systems and databases.
• Managing the software development lifecycle.
• Develop software to integrate with internal back-end systems.
• Direct software programming initiatives.
• Meet and interact regularly with business leaders to actualize their ideas or resolve a business problem through software development or automation.
• Developing technical documentation to guide future software development projects.
• Apply relevant research methodologies, tools, and techniques to gather information effectively and purposefully.
• Understand and apply existing best practice frameworks to assist in the implementation of identified subject matter processes and standards.
• Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
• Deliver IT Digital analysis services as per agreed performance contract
• Understand and apply existing best practice frameworks to assist in the implementation of identified subject matter processes and standards.
• Identify and recommend new innovative ways of achieving quality results
• Communicating key project data to team members and building cohesion among teams.
• Develop and execute project plans.
• Apply best practices and standard operating procedures.
• Create simple innovative solutions to meet our organization’s technical needs.
• Organize and maintain a regular process reviews with both key business and IT representatives.
• Agree appropriate actions to maintain or improve processes by providing automation solutions.
• Determine the opportunities for automations and their requirements from the business for new or enhanced IT applications.
• Participate in Change Control meetings to assess and authorize changes from an availability perspective.
• Assist in SLA negotiation efforts from an availability capability standpoint.
• Design solutions that are highly resilient and scalable.
• Design for zero operations.
• Stay abreast with current and future technology trends.

Test Management

• Responsibility is to ensure that proper testing occurs for all Application changes released into the production environments

Key Activities

• Work closely with Release Analysts.
• Review releases and assign appropriate release testing tasks.
• Compiles and Review the Testing Deliverables.
• Conduct installation procedure tests.
• Oversee / Review functional, performance, and integration testing results.
• Coordinate user acceptance testing.
• Coordinate back out testing.
• Conduct supporting documentation review.
• Compile test results.
• Conduct release test review.
• Coordinate post release testing.

Business Liaison

• Single point of contact for one or more business units to represent IT services.

Key Activities

• Identify service needs for the Business Units.
• Escalate Business unit service issues to the Service Manager.
• Communicate service status on service issues to the Business Unit.
• Co create Time to Market SLAs for digital propositions.
• Assist in SLA negotiation efforts with Business Unit(s).
• Report on quality of services rendered to Business Unit(s).

Risk Management

• Build relationship with country Technology Risk and Compliance team and provide support wherever required.
• Ensure that processes and controls are executed in daily work and understand the reasons for the controls and the consequences for failing to adhere to prescribed processes.
• Test a sample of activities on a weekly basis by reviewing documentation and checking work completed by team members to see if control requirements are being adhered to. Coach the team members on areas for improvement and highlight major failures to the manager of the area
• Provide evidence/supporting documents to auditors or management assurance consultants during formal reviews
• Identify losses due to processing errors or internal fraud in the department. Escalate to the manager and provide all the required information to allow logging of the Risk and Loss events. Participate in the investigations
• Make team members aware of all changes to policies, processes and procedures that are being planned for the area and ensure that they can incorporate the changes on the effective date. Ensure that team members read circulars that are relevant to the area and answer questions they may have.
• Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls, and compliance requirements.
• Devise and implement an effective plan to deliver a satisfactory risk and audit profile for Operations & IT and achieve audit and assurance targets.

People Management

• Other software engineers.

Controls

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role

Education and Experience Required

• Undergraduate or higher in Computer Science or any other Technology related field.
• Advanced knowledge of programming languages.
• 5 years IT experience.
• Experience in working with Financial Institution companies.
• Automation knowledge and experience.

Subject Matter Expert Qualifications

• Dev Ops experience will be added advantage.
• Certification in programming languages.
• Experience in agile ways of working including working in squads and delivering in sprint iterations.
• ITIL Certification.
• Minimum 5 years’ experience in IT exposure.
• Minimum of 3 years’ software development experience.

Knowledge & Skills: (Maximum of 6)

• Translate Business Requirements to Tech Solutions (Solid)
• Software development skills (Solid)
• Negotiation Skills (Solid)
• Strategic Thinking (Solid)
• ITIL - Governance Framework (Solid)
• Communication Skills (Written and Verbal) (Solid)
• Subject matter expertise (Solid)
• Understand the IT service delivery within a corporate environment (Advanced)
• Conceptual thinking skills (Solid)
• Ability to analyse, make decision and initiate act (Solid)

Competencies:

• Able to build Apps or Web solutions with multiple frameworks.
• Two-way Integrations.
• Able to mentor and Train.
• Lead Project Team.
• Should be Full Stack.
• Apply Machine Learning in Perf. Tuning
• Agile ways of working (Meets all the requirements).
• Business Analysis (Meets all the requirements).
• Commercial mindset - (Meets all the requirements).
• Creative and innovative thinking (Meets all the requirements).
• Openness to change (Meets some of the requirements and would need further development).

Education

• National Diplomas and Advanced Certificates: Information Technology (Required)

Closing date; 21 April 2022

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Job Summary

To develop a functional banking management operating model and framework in a broadly defined business functional strategy; enabling horizontal implementation and adoption.

Job Description

Commercial/Business Leadership:

• Enterprise leadership of a banking product or function; Coordinates activities at a product or functional level with other business areas within the Bank;
• Accountability for directing and controlling all organisational activities for the product or function including setting objectives and plans and implementing policies

Strategy Design and Execution:

• Accountable for the setting of an end-to-end and integrated long-term commercial strategies at a Product or Functional level;
• Designs and develops a fit for purpose operating model and structure for the Product or Function to enable strategic execution and effective operations;
• Designs and oversees the implementation of strategic delivery roadmaps to enable the realisation of the desired commercial outcomes;
• Accountable for shaping and managing the Book of Work including facilitating investment trade offs to enable execution of the strategy

Finance/P&L:

• Accountable for the financial performance of the business unit including shaping and driving the income statement, balance sheet and P&L

Control:

• Accountable for ensuring an optimal and compliant control environment that appropriately balances risk appetites and customer demand with the need to grow to achieve the financial ambitions and balance sheet aspirations of the Bank.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Closing date; 29 April 2022

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Overall Job Purpose:

To build and develop a high-performing team through embedding performance development and coaching.  Ensure that the team member receives coaching and feedback to develop and achieve their maximum potential, meet and exceed sales targets.

Key Accountabilities:

Lead Generator’s Supervisor – 40%

• Act as enabler to the Lead Generators under supervision by providing them with the tools and information to optimize sales
• Through delegation to the Lead Generators, achieve set annual sales targets.  Monitor the performance of the Lead Generators on a daily, weekly, quarterly and annual basis and provide coaching and feedback on how to improve performance
• Agree individual targets with the team members for products, assets, liabilities and campaigns.
• Manage daily attendance levels within the team in compliance with the relevant HR policies, including the management and approval of leave within the team.
• On a daily basis, monitor the movement of the Lead Generators to ensure that planned meetings or activities are being carried out in the field
• Motivate staff and ensure they are recognized through the Absa Bank PLC recognition schemes
• Identify training needs of the team and arrange for these needs to be met through on-the-job coaching and formal training
• Communicate a summary of the training needs to the Regional Sales Managers at least annually.  Ensure that the planned learning interventions take place particularly for compulsory training
• Sit for Lead Generator interviews based on shortlist provided by Regional Sales Managers, HR and Resource Coordinator. 
• Induct new Lead Generators and ensure that they participate in formal induction as well as the compulsory compliance training courses
• Sit for disciplinary hearings for misconduct or incapacity charges together with HR
• Ensure that Lead Generators understand the compensation plans in place.

Sales Activities Supervisor – 40%

• Supervise product promotion campaign aspects by distributing material to Lead Generators.  Cascade key messages, including training for products to staff members, including training on new application forms
• Monitor sales performance on a daily, weekly and monthly basis and provide results to the Regional Sales Managers

Business Expansion – 10%

• Work with Regional Sales Managers to unlock sales in companies through sales activations and financial trainings
• Work with the sales teams and Regional Sales Managers to bring leads on new company sign ups

Operational rigour, compliance, and controls – 10%       

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.
• Ensure accuracy of each new account application, loan document, Barclaycard application and all other customer documents. Lead Generators are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
• Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
• Comply with general Absa operational risk & rigour requirements e.g. Health & Safety standards and security of premises, KYC and anti-money laundering regulations.
• Effective leave management of LGs in the team to manage branch costs
• Effective management of reporting of LGs and prompt notification of any unexplained absences
• Effective exit management
• Effective management of performance records and use of LG Management tools to monitor performance and sales activities

Team Development – 5%

• Share knowledge and experience with other Sales Managers in the team.
• Provider cover for other Sales Managers in case of excessive workload or absence.
• Share knowledge and experience and best practice with team members, Lead Generators and the broader business
• Deputize for the Regional Sales Manager when required.

Personal Development – 5%

• Agree annual performance objectives with the Regional Sales Manager, including specific sales targets. Pursue continued improvement in personal development by participating in development programs and training.

Preferred Education

• First degree or diploma or relevant experience in a front-line banking sales/marketing/service environment
• Competitor product sales experience

Preferred Experience

•  Knowledge of the Bank’s products, services and policies including standard tariffs.
• A good understanding of overall Retail goals & objectives, including the outlet’s objectives growth of sales, cost control and income contribution.
• A thorough understanding of the sales process and the use of LG Management Tools
• A working knowledge of the procedure manuals
• A good working knowledge and understanding of relevant of legislation e.g KYC , Anti-Money laundering, banking code, service standards, health & safety standards etc.
• A thorough knowledge of the bank’s internal departments, systems & procedures as well as risk & rigour requirements.

Preferred

• A sound working knowledge of competitor products and services

Knowledge and Skills                 

• Excellent planning & organization skills
• Very strong communication & questioning skills
• Good numeric & analytical skills
• Networking
• Good selling/influencing skills
• Presentation skills
• Listening skills

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Closing date; 21 April 2022