USA Client Relations & Recruitment Coordinator at CDL Human Resource

Position Summary

• We are seeking a highly organized, professional, and personable USA Client Relations & Recruitment Coordinator to support our U.S.-based clients and recruitment operations in Kenya.
• This hybrid role combines sales support, client relationship management, recruitment, candidate presentation, and onboarding coordination.
• The successful candidate will participate in client discovery and sales conversations, understand staffing requirements, coordinate recruitment processes, interview candidates, prepare shortlisted candidates for client presentations, and support successful placements.
• The ideal candidate is confident communicating with U.S.-based business owners and executives, demonstrates excellent English communication skills, and can manage multiple client and recruitment processes simultaneously.

Key Responsibilities

Sales Support, Client Discovery & Relationship Management

• Participate in introductory, sales, discovery, and strategic planning calls with prospective and existing U.S.-based clients.
• Understand clients' business operations, staffing needs, organizational structures, culture, technology, schedules, and performance expectations.
• Clearly explain the organization's services, recruitment process, remote staffing model, onboarding procedures, and ongoing client support.
• Translate client requirements into clear job descriptions, recruitment briefs, and candidate profiles.
• Support follow-up conversations and help move qualified prospective clients into the recruitment process.
• Build and maintain strong professional relationships with clients, identify opportunities for relationship growth, and address client questions and concerns.
• Support the resolution of client issues relating to recruitment and placed professionals.
• Keep management informed of significant client updates, business opportunities, and concerns.

Recruitment & Candidate Management

• Coordinate recruitment searches in line with client requirements and agreed timelines.
• Develop or review job descriptions, recruitment briefs, and candidate assessment criteria.
• Review applications, screen candidates, and conduct virtual or in-person interviews.
• Participate in second-round and final internal interviews where required.
• Evaluate candidates objectively against qualifications, experience, communication skills, and role-specific requirements.
• Identify and recommend suitable candidates for client consideration.
• Communicate professionally with candidates throughout the recruitment process, ensuring they understand the role, compensation, working hours, remote-work requirements, and client expectations.
  Maintain accurate recruitment records, candidate updates, and recruitment progress reports.

Candidate Presentation & Client Interview Coordination

• Prepare shortlisted candidates for presentation to clients, ensuring resumes and supporting materials are accurate and professionally presented.
• Prepare candidate summaries, introductory videos, portfolios, and other relevant presentation materials.
• Coordinate interview schedules, meeting links, instructions, and communication between candidates and clients.
• Prepare candidates for client interviews and participate in interviews when required.
• Gather client feedback, communicate interview outcomes, and coordinate next steps.
• Maintain accurate interview outcomes and recruitment decisions in designated tracking systems.

Onboarding & Placement Support

• Coordinate the transition from candidate selection to placement and onboarding.
• Confirm working hours, responsibilities, reporting arrangements, and communication expectations.
• Ensure selected professionals understand their roles, client expectations, schedules, reporting structures, and applicable policies.
• Assist in confirming technology, equipment, connectivity, and system requirements.
• Participate in onboarding meetings and coordinate communication between clients, placed professionals, Recruitment, HR, and Client Support teams.
• Follow up after placement to support a smooth transition and successful start.

Presentations, Outreach & Business Development Support

• Represent the organization professionally during client presentations, recruitment activities, networking events, and external engagements.
• Deliver presentations explaining the organization's services, recruitment process, and remote staffing model.
• Support relationship-building with prospective clients, universities, professional organizations, candidates, and referral partners.
• Present confidently to individuals, small groups, and larger audiences.
• Identify opportunities to generate awareness and support business development initiatives.

Requirements

Required Qualifications & Experience

• Bachelor's degree in Business Administration, Human Resources, Communications, Marketing, Management, or a related field.
• Minimum of 2–3 years of relevant professional experience in recruitment, sales support, business development, client relations, account management, customer success, staffing, human resources, or professional services.
• Demonstrated experience in a client-facing role, preferably involving direct communication with business owners, executives, managers, or professional clients.
• Previous experience working with U.S.-based companies or international clients is strongly preferred.
• Practical experience in recruitment, candidate screening, interviewing, and client coordination.
• Ability to participate confidently in sales, discovery, and client-planning conversations.
• Strong organizational skills, attention to detail, and ability to manage multiple processes simultaneously.
• Demonstrated professionalism, sound judgment, initiative, and ability to work independently with minimal supervision.
• Ability to maintain confidentiality when handling client, candidate, and organizational information.

Communication Requirements

The successful candidate must demonstrate:

• Excellent written and spoken English, with clear, professional, and easily understandable verbal communication.
• Confidence communicating with U.S.-based business owners, executives, and professional clients.
• Strong business-email writing, telephone, and virtual meeting skills.
• Ability to ask effective discovery questions, actively listen, and understand client requirements.
• Ability to explain services, processes, and information clearly, concisely, and confidently.
• A professional U.S.- or U.K.-style English accent is preferred.

Working Hours & Availability

The successful candidate must be available to work during U.S. business hours as required.

The role involves regular participation in:

• Sales and client discovery calls.
• Client meetings and check-ins.
• Candidate and client interviews.
• Onboarding meetings.
• Team meetings and presentations.
• Some meetings may take place outside standard Kenyan business hours; therefore, schedule flexibility is essential.

Technology & Software

The successful candidate should be comfortable using or quickly learning:

• Google Workspace and Microsoft 365.
• Zoom, Google Meet, Slack, and WhatsApp.
• Project management tools such as Trello, Asana, Monday.com, or ClickUp.
• Calendly or similar scheduling tools.
• LinkedIn, job boards, and candidate databases.
• Applicant Tracking Systems (ATS) and Customer Relationship Management (CRM) systems.
• Electronic signature platforms such as DocuSign.
• ChatGPT or similar AI productivity tools.

Benefits

Compensation & Benefits

• Final compensation will depend on relevant experience, qualifications, communication ability, client-facing exposure, demonstrated capability, and overall suitability.
• Hybrid work flexibility.
• Professional development and training.
• Opportunity to work directly with U.S.-based business owners and executives.
• Career growth within an international organization.