Vacancies at Corporate Staffing

Key roles and Responsibilities

• Coordinate end to end recruiting process and support recruiting efforts by guiding hiring on best practices in recruitment and selection to attract key talent in liaison with HR Manager
• Coordinate the performance management cycle from objectives setting to performance monitoring and year-end review for the Hospital, ensuring timely submission of reports and their analysis within the hospital.
• Promote learning and development culture and coordinate the end-to-end training and development process for staff including planning and logistics support.
• Coordinate General HR operational processes including leave balances, policy reviews, improved employee experience, communication, filling, and documentation and updating the HRIS.
• Assist with labour relations initiatives through ensuring compliance with the Collective Bargaining Agreements as well as the company rules and regulations in the Hospital;
• Provide support and advice on staff welfare matters related to staff medical, DOSH, Team building, HR activities and programs and people-related and issues facing the Hospital;
• Prepare the human resource forecasts for the departments in consultation the Heads of Departments in scoping and justification of proposed and existing roles in line with the business strategy by recommending optimal staff establishment;
• Support compliance with policies with the labour laws requirements and procedures and implementation of resolutions for audit findings
• Initiate the separation process and lead the exit of the employees from the Hospital;
• Support in developing payroll advice reports.
• Support CBA negotiations and implementations as well as general employee relations.
• Develop monthly HR reports e.g., staff cost, staff establishment, attrition data, etc.
• Advise Heads of Departments and line managers on appropriate disciplinary process to determine the most prudent approach;
• Hold regular meetings with Head of Departments and line managers to establish needs as relates to all HR matters including staffing needs, succession planning, attrition, etc.
• Ensure that staff have relevant professional licenses and that all other documentation relating to their profession are updated and valid to ensure compliance with required standards and regulatory needs, and
• Any other responsibilities that may be assigned to the job holder by the supervisor from time to time

Qualifications, Skills and Experience

• Bachelor’s degree in Human resource management, Social Sciences, Business Administration or any other business, related field from a recognized institution.
• Certified Human Resource Professional (CHRP) qualifications
• Holder of Higher Diploma/Diploma in Human Resource Management is an added advantage.
• Must be registered in good standing with a valid practicing license from the Institute of Human Resources Management (IHRM).
• Minimum of 5 years’ experience as a HR generalist with 2 years at supervisory level.
• Previous experience in a hospital will be an added advantage.
• Proficiency in Excel is a MUST
• Strong leadership, managerial skills and ability to influence decisions at an executive level.
• Relationship management and strong communications skills.
• Good planning and organization skills.
• Demonstrated ability to build and maintain relationships with people at all levels who represent a variety of diverse backgrounds.
• Problem solving skills.
• Excellent time management
• People Management skills
• Report writing, presentation Skills
• Analytical skills, detail oriented and swift in action

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Duties & Responsibilities

Customer Service

• Call customers to get their feedback on the Company’s products and services
• Introduce new products to new and existing clients
• Resolve customer complaints within the given timelines
• Keep records of customer interactions, transactions, comments, and complaints
• Carry out client visits to obtain first-hand information of their experiences on products and services.
• Solve customer issues while on customer visits and escalate as necessary to ensure customer satisfaction.
• Engage customers through tele-sales, generate leads and handover to the sales team
• Analyze customer data, including social media interaction and physical visits

Social Media Marketing

• Create a calendar of events and capitalize on social media events to boost sales.
• Create social media content utilizing a variety of media creation tools in line with current industry best practice
• Define, monitor, and update social media key performance indicators
• Grow and expand the Company’s social media presence into new & emerging social media platforms
• Prepare and share a weekly marketing reports
• Create marketing strategies for bulk-SMSs marketing
• Be aware of both upcoming and future events and capitalize on these to increase sales

Qualifications & Requirements

• Degree in Communication/Public Relations or related field.
• 3-5 years work experience gained in the FMCG industry in customer service/public relations/communications with social media marketing exposure
• Proficient in graphics & design tools for use in creation of social media content is a MUST
• Excellent skills in creating, writing, editing (photo/video/text) content
• Proficient in the use of key social media marketing tools
• Impeccable communication skills both verbal and written
• Strong analytical and interpersonal skills
• Ability to build and maintain good customer relationships
• Ability to multi-task, prioritize, and manage time effectively
• Ability to maintain high standards of professionalism at all times
• Ability to work in a team or as an individual with minimal supervision
• Proficient in Microsoft Office and its components

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Responsibilities

• Ensure swift and smooth plant start-ups and shutdowns through effective handovers at the start/end of every shift.
• Review production special orders and schedule earliest delivery.
• Monitor process output to ensure that client product specification, quality and plant efficiency is sustained.
• Monitor and coordinate the implementation of 5s and GEMBA (Housekeeping).
• Investigate/ escalate customer complaints and provide timely feedback for management action.
• Maintain employee and site safety in OSHA compliance for the production
• Interpret design drawings and give recommendations on best workable solutions.
• Timely dispatch of all customer orders without short supply, confirm quality, and supporting documentation at dispatch point.
• Work with both procurement and production to ensure no stock out, especially on packaging materials, also to maintain required stock level.
• Periodic stock count exercises.
• Regularly and independently, check stock balances.
• Ensure proper arrangement of materials in the store and Control inventory movements by using the First in First out (FIFO) technique.
• Receiving and verifying incoming materials in production and ensuring full documentation is accompanied.
• Capturing production in ERP system- Sage Evolution.
• Manage an inventory movement schedule on a daily basis, Checking RE-order levels

Qualifications & Experience

• A minimum of a degree in Production Technology/ Electrical or Mechanical Engineering
• Minimum of 5 years’ experience and 3 years in managerial or supervisory role in manufacturing
• CPA(K) or ACCA will be an added advantage
• Capable of making fast and sound decisions.
• Leadership, analytical and communication skills.
• Requisite knowledge of basic computer packages.
• People management skills
• Knowledge of SAP or SAGE
• Excellent communication skills in English and Kiswahili (both written and oral)

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Key Responsibilities:

• Train, and supervise staff members, including cooks, cashiers, and food preparation workers.
• Schedule shifts, allocate tasks, and monitor employee performance.
• Conduct performance reviews and provide feedback for staff improvement.
• Ensure excellent customer service by leading by example and coaching staff in best practices.
• Address customer inquiries, concerns, and complaints in a professional and timely manner.
• Enforce food safety and hygiene standards, complying with local health regulations.
• Oversee food preparation and presentation to maintain quality and consistency.
• Monitor and maintain kitchen equipment for safety and efficiency.
• Manage inventory levels to ensure optimal stock while minimizing waste.
• Conduct regular inventory checks and control food costs.
• Ensure efficient workflow and minimize customer waiting times.
• Monitor and maintain restaurant cleanliness and organization.

Qualifications:

• Degree or Diploma in Business Management or any related field.
• A minimum of 3 years’ experience in fast-food or restaurant management is preferred.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Knowledge of food safety regulations and health codes.
• Basic accounting and financial management skills.
• Ability to work in a fast-paced environment and remain calm under pressure.

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Duties and Responsibilities

• Ensure the facility is sparkling clean, neat and tidy in all areas at all times.
• Promote a professional and hospitable image to the guest, give full cooperation to any guest requiring assistance with a prompt, caring and helpful attitude.
• Actively take part in sales and marketing activities of the resort and come up with growth strategies to increase revenue
• Maintain regular and efficient communication with the directors
• Take on supervisory responsibilities as required and assist in all areas operationally.
• Assist in the training and induction of new staff.
• Ensure the security of the resort, inventory and keys at all times.
• Maintain a safe, secure, and healthy facility environment by establishing and enforcing sanitation standards and procedures.
• Purchase items for the resort and engaging with Suppliers / Vendors for quality products and provide performance assessment of vendors
• Inspect restaurant for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
• Carrying out random inspection of stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc.) with the Chef to ensure quality food is served
• Ensure that risk assessments are carried out and reviewed regularly.
• Identify and report maintenance requirements/hazards in the workplace.
• Assume responsibility whilst on duty for any emergency situations in line with procedures.
• Attend any training meetings as required.
• Supervises and delegates duties to staff and prepares work schedules for them.
• Develops weekly host’ schedules, monitors team attendance and put up the leave calendar
• Supervises all sections and improvements in operation where finds opportunities to develop service standards.
• Plans and organizes departmental periodical training sessions for staff of courtesy, efficiency and job knowledge (especially for new staff).
• Keeps knowledge/information of any change in resort policy and procedure and enforce them.
• Ensures good communication and cooperation between the front office department and other departments.
• Performs all duties applicable to the night shift ensuring all reports, system checks, as well as run of the day (date system change), are performed according to standards and hotel requirements.
• Controls expenses of the resort.
• Liaise closely with housekeeping to ensure that the optimum number of rooms/suites are available and all incoming guests requirements are met.
• Reads all reservation correspondence prior to the guest arrival to understand the needs and wants of the guests, updates and corrects information accordingly
• Conducts daily briefings
• Blocks a special room. Requests and personally checks them prior to the arrival of guests.
• Personally welcomes guests and allocates rooms and coordinates with the supervisor for proper follow up.
• Make sure that the service of the front office is prompt and attentive at all times.
• Personally resolves any problem a guest may face during his stay in the hotel or endeavours to provide the maximum service possible always with a margin for flexibility.
• Conducts regular inspections of areas directly under his responsibility.
• Meets regularly with supervisors to convey all necessary information, concerning events taking place in the hotel, memoranda received, transfers and training procedures or instruction from higher management.
• Communicate to management concerns, movement of guests and guest comments.
• Prepare revenue and occupancy forecasting
• Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecast, reports and tracking logs
• Conforms to the company’s Policies & Procedures.
• Directing and assessing workflow periodically.
• Instituting suitable disciplinary measures upon employees’ misconduct.
• Perform any other duties as assigned by the Management requirements.

Key Qualifications

• Diploma/Degree in hospitality, sales and marketing or any related field
• Possession of a Management, Training and Development, or adjacent qualification is ideal.
• Demonstrable experience as a reliable resort manager.
• Three or more years of progressive managerial experience as a hotelier.
• Experience in Food and Beverage service
• Experience in housekeeping and Front Office
• Have basic hotel accounting knowledge
• Consistent & proven track record in business development, client acquisition and retention.
• Proficient in mainstream scheduling solutions.
• Excellent verbal and written communication skills.
• Brilliant supervision, motivational, and task delegation abilities.
• Refined coordination techniques.
• Willingness to perform nighttime and weekend tasks.
• Knowledge of MS Suite applications.
• Excellent knowledge of guest related functions and guest service.
• Hands-on approach to all operational aspects.
• Is self-motivated and can work independently.
• Ability to work under pressure in all aspects of job function.
• Ability to maintain guest confidentiality.
• Possess good administration and inventory management skills.
• Possess good interpersonal skills.
• High level of integrity
• Physically fit to climb stairs and handle heavy luggage, heavy lifting of materials up to 75lbs.
• Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities is acceptable.