Vacancies at Corporate Staffing

Responsibilities:

• Respond promptly and professionally to customer inquiries via email, chat, phone, or other communication channels.
• Assist customers with product-related questions, technical issues, and troubleshooting.
• Diagnose and resolve technical issues and challenges reported by customers.
• Escalate complex problems to senior support staff or developers when necessary.
• Develop and maintain a deep understanding of the company’s products and services.
• Stay up-to-date with product updates, features, and technical specifications.
• Contribute to the creation and maintenance of customer support documentation, FAQs, and knowledge base articles.
• Ensure that customers have access to self-help resources.
• Provide training and guidance to customers on using the company’s software, tools, and platforms effectively.
• Log and track customer support requests and issues using a ticketing system.
• Generate reports on common customer issues and trends for continuous improvement.
• Gather and document customer feedback and suggestions.
• Share feedback with the product development team to influence product improvements.
• Conduct quality checks on support interactions to ensure consistency and adherence to service standards.
• Advocate for customers within the organization to address their needs and concerns.
• Collaborate with other departments, such as sales and product development, to improve the customer experience.
• Monitor customer satisfaction levels and work to enhance overall customer satisfaction.
• Follow up with customers to ensure that issues are resolved to their satisfaction.

Qualifications:

• Bachelor’s degree in IT, Computer Science, Business, or Diploma in Business Management, IT, Computer Science or a related field.
• Must have at least 4 Years of proven experience in a Customer support or Call Center role, preferably in the ISP and related industry.
• Strong technical aptitude and the ability to learn company product.
• Excellent communication and interpersonal skills, both written and verbal.
• Problem-solving and analytical skills.
• Empathy and a customer-centric mindset.
• Patience and the ability to remain calm under pressure.
• Familiarity with customer support systems.

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Responsibilities 

Strategy

• Provide effective, operational leadership and stewardship through active involvement in all programs and services.
• Ensure the continued financial viability of the organization’s program/service units through sound fiscal management.
• Support in the development and implementation of strategic plans. 

Business Stream Management

• Manage and optimize the performance of our multiple business streams, including workflow automation, performance management, project management, and deployment of new activities, by developing and implementing operational strategies, KPIs, and performance metrics.

Process and Knowledge Improvement

• Drive continuous improvement initiatives across the organization to enhance operational efficiency, reduce costs, and increase customer satisfaction.
• Lead the formulation of SOPs and policies that make organisations efficient and compliant 
• Work to set up the monitoring and evaluation metric, measurement and sharing  in collaboration with the monitoring and evaluations team 
• Lead and be the custodian of building a culture of sharing best practices, facilitating collaborations among the teams
• Lead the creation and maintenance of a platform for the dissemination insights of into lessons learned in the life of the organisation.

Compliance & Risk Management

• Ensure all program activities operate consistently, legally, and ethically, within the mission and values of the organization across the region
• Identify and mitigate operational risks, compliance issues, and regulatory challenges to maintain a secure and compliant operating environment.

Management and Leadership

• Provide leadership to direct reports, dedicate time to coach and mentor leaders to perform to their full potential, and act as a role model for culture and values.
• Team Coordination: Orchestrate a high-performing cross-functional team, fostering a culture of innovation, accountability, and collaboration.
• Collaborate with HR to build a robust talent strategy, leading to a high-performing team, high employee retention, and an efficient organization with a positive culture.
• Work with the Operations to develop an effective IT infrastructure that supports operations, reporting, and data collection.

Financial Management

• Collaborate with the finance manager in Budget planning 

Reporting

• Provide periodic reports to the executive leadership on the overall performance of the Business Operation. 
• Oversee the reporting of relevant country office updates

Qualifications, Skills, Competencies Required

• The minimum academic qualification required to effectively perform the job is a Bachelor’s Degree with a preferred area of Specialization in business.
• 9-10 years of experience is required with 5 in a management position preferably in the media and creative industries. 
• Experience supervising seasoned staff operating multiple activities across a broad geography.
• Seasoned in leading diverse work teams and developing an organization-wide strategy for programme excellence. 
• Communications Skills
• Leadership Skills
• Strategic thinking
• Innovation and Problem-Solving Skills
• Organizational and Planning Skills
• Analytical skills 
• Facilitation skills
• Networking skills
• Great Interpersonal Skills 
• Financial Management Skill

What the Organization Offers

• Paid Time Off
• Comprehensive health cover
• Emergency Assistance Program
• Flexible Hybrid Work Schedule
• Professional Development Plan

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Key Responsibilities

• Tenant management: From onboarding/lease to tenant exit/move-out in liaison with the senior field officer including handling/resolving the tenant complaints, inquiries and requests
• Rent Management: Ensure timely payment of all rent on or before the first (1st) day of every month
• Business development: Participate in growing the business by bringing in new clients in liaison with the senior field officer
• Client management (complaints, requests, inquiries)
• Landlord Payments: Ensure landlords (statements/returns) are paid within the timelines provided in their respective service contracts in liaison with the senior field officer
• Property Occupancy: Let out the properties to capacity
• Adherence to the Standard Operating Procedures;
• Repairs & Maintenance: Inspect property conditions and coordinate maintenance, cleaning, repair activities in liaison with the supervisor and or landlord
• Utility Services: Ensure all services are available to tenants and report any interruptions for restoration. Ensure tenants utility services consumptions are metered and charged. It will be the responsibility of the field officer follow up payment of the charges along with the monthly rent.
• Timely reporting of all/any incidences affecting the properties to the clients through the senior field officer
• Any other or further duties as is necessary

Key Qualifications

• A bachelor of commerce degree or other business degree from a recognized university
• A bachelor’s degree in Real Estate will be an added advantage
• Experience in real estate.
• Diploma in business related course coupled with proven work experience will be considered
• KCSE mean grade C+ minimum
• Fluent in spoken and written English.
• Computer literacy; working knowledge of MS Office suite
• Ability to operate and understand personal computer functions and company utilized software packages
• Proven work experience as a property field officer or similar role
• Excellent communication skills, both verbal and written
• Strong organizational and time management skills with ability to prioritize wisely
• Good customer relationship management skills
• Excellent interpersonal and conflict resolution skills
• Good understanding of basic accounting practices
• Knowledge of on-site maintenance requirements, including dealing with vendors and contractors
• Commit to professional development and career growth
• Undertakes to perform above duties in strict compliance with the Company policies and all other applicable local and/or international laws

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Responsibilities:

• Office Management: Oversee the daily operations of the office, ensuring a smooth workflow and optimal use of resources. Maintain office supply inventory and manage procurement as necessary.
• Documentation: Prepare, manage, and store company documents and contracts with accuracy and confidentiality. Ensure compliance with regulatory requirements pertaining to documentation and data management.
• Communication: Serve as the first point of contact for internal and external stakeholders. Manage correspondence and routing calls to the appropriate departments.
• Scheduling: Coordinate appointments, meetings, and room bookings. Assist in planning and organizing company events and functions.
• Customer Support: Handle customer inquiries and complaints, providing timely and accurate information. Support the customer service team in resolving issues and maintaining high service standards.
• Billing and Accounting Support: Assist the finance department with invoicing, billing, and the tracking of payments. Ensure timely and accurate processing of financial documents.
• Technical Coordination: Liaise with the technical team to support the scheduling and deployment of field operations, including maintenance and installation appointments.

Qualifications:

• Bachelor’s degree in Business Administration, Management, or a related field.
• Proven 3 years experience as an Administrative Officer, Administrator, or similar role
• Strong organizational and planning skills in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Knowledge of office management systems and procedures.
• Proficiency in MS Office and other office productivity tools, with aptitude to learn new software and systems.
• Ability to handle sensitive information with integrity and confidentiality.

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Main Responsibilities:

• Liaison with court office registries to trace files, follow up progress, extract orders, warrants, obtain court dates.
• Liaison with land office registries to undertake due diligence exercises, obtain Consents, lodge and have registered various conveyancing documents.
• Undertake physical service of Summons and other Pleadings
• Deliver documentation to law firms and other locations as required.
• Providing support to the advocates in ensuring documents are properly served and Returns filed.
• Receive incoming mail, collate documents in order of priority, and offer assistance to the legal officer handling for an efficient and speedy response to mail.
• Receive all incoming judgment ruling advice and communication from the judiciary and record
• Dispatching letters, cheques/EFT, and summons to correct persons within the given timeline.
• Mail management, connecting all incoming mail to relevant files, and submitting to the relevant legal associate for action.
• Ensuring customer service to both internal and external clients by providing the required timely dispatch of letters, cheques, and claim files.
• Assist paralegals and advocates in locating files and organizing, copying, and maintaining documents.
• Providing any other legal clerical services that may be required.
• Any other duties assigned

Qualifications:

• Diploma in Law, or its equivalent from a recognized and accredited institution
• Minimum 1 year experience in a similar role
• Possession of a process server’s certificate.
• Detail-oriented with exceptional proofreading skills, highly organized, flexible, strong time management skills.
• Proficiency in Microsoft Office Suite
• Shown merit and abilities as reflected in work performance and results
• Comfortable with confidential information
• Team player
• Strong verbal and written communication skills
• Excellent interpersonal skills.
• Excellent document management skills.
• Critical thinker who displays accuracy and attention to detail.
• Ability to work under pressure and meet deadlines