Vacancies at Fairmont Hotels & Resorts

What's in it for you:

• You will enroll in the workplace pension scheme
• Private medical insurance as per Hotel offering
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career
• Employee Benefits Card offering discounted rates in Accor Worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.

What will you be doing:

• Attend to colleagues and guests in the clinic
• Liaise and refer colleagues and Guests to the company Doctor on complicated matters
• Make progressive follow up to those admitted in hospital & report.
• Act as the custodian of all medical information regarding colleagues’ i.e. individual colleague medical expenditure, insurance information, approved hospital providers, approved doctors.
• Work closely with the HR office for co-ordination of pre-employment checks
• Manage medicine cabinets and first-aid boxes in departments
• Ensure to check on a regular basis the first aid boxes in each department and ensure they are replenished.
• Responsible for maintaining an inventory checklist for medical supplies and the ordering of new supplies
• Train peer counselors, and educators to be agents of change in their respective departments
• Follow up with HR to ensure that wellness programs are provided for in the annual budget
• Submitting monthly reports on monthly basis i.e. incidents/accidents report, sick offs analysis, medical expenditure
• We invite you to join the Fairmont Mount Kenya Safari Club to provide medical advice and services to the Hotel’s colleagues as well as guests to ensure their health, safety and well-being and help us  turning moments into memories for our guests and colleagues here at our Hotel.

Your experience and skills include:

• Previous experience as a Hotel Clinician or a locum
• College Certificate/Diploma in a related discipline
• Self-confident, creative and proactive, able to prioritize and make effective decisions
• Excellent interpersonal and communication skills, both written and verbal
• Qualified & Registered nurse of Kenya
• Your team and working environment: A Luxury Hotel in a magical destination, you will be working with a diverse team and an environment that encourages you to be yourself and discover limitless possibilities.

Our commitment to Diversity & Inclusion:

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: 

• Register and room all guest arrivals according to established procedures
• Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
• Maintain cashier float and ensure accurate daily report of all money received
• Cash hotel guests’ personal and travelers checks and assist with currency exchange
• Keep abreast of all modifications to accounting policies and procedures
• Attend to guests’ request of using the service of safety box at all times
• Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
• Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
• Is familiar with other Raffles properties so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Raffles property
• Ensure that the guests depart the hotel with a positive impression of hotel service
• Perform the audit balances and prepare all reports for audit in an orderly fashion
• When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
• Maintain comprehensive knowledge of standard reservation procedures
• Maintain exemplary department standards of behavior and appearance and attitude
• Ensure front desk work area is kept clean and in an orderly state at all times
• Is fully aware of the Credit policy
• Adhere to OH&S policies and procedures
• Perform related duties and special projects assigned

Your experience and skills include:

• Skilled in Front Office operations  with the ability to work in a multicultural and diverse environment
• Minimum 2 years’ relevant experience 
• Penchant for customer service and effectively manage guest complaints
• Ability to train and manage a dynamic team
• Excellent English communication skills; both verbal and written
• Knowledge of Micros or similar POS systems, Opera or similar PMS systems and Microsoft Software

go to method of application »

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Outlets Manager, responsibilities and essential job functions include but are not limited to the following: 

• Good knowledge of the drink prices, bottle prices and all beverage policies. 
• Able to mix all the international cocktails as well as the cocktails in the hotel.
• Maintain the highest standard of drink preparation and ensure that every aspect of a drink is carefully looked after.
• Able to handle complaints efficiently and report all complaints to his Supervisors. 
• Able to recommend and push for beverage sales.
• Check that all hard liquors are kept and locked.
• Always comply with the Hotel’s policy and standard of service.
• Always utilise the standard jigger when pouring liquor.
• Attend daily roll calls.
• Attend all meetings concerning certain outlet’s as instructed by the Supervisors.
• Clean the bar outlet on a daily basis for an excellent working condition using the inspection checklist.
• Conduct herself/himself in a manner expected of a bartender and member of the F&B, gaining the respect of his fellow workers.
• Do cashiering whenever required.
• Take food order and serve food in any outlet that you are attached.
• Able to use the computer for requisition of beverage stocks.
• Comply with hotel and department policies and procedures at all times.
• Carry out any other duties as and when assigned by the Management of the Hotel and department.

Your experience and skills include:

• skilled in Bar service and supervision with the ability to work in a multicultural and diverse environment
• penchant for customer service and effectively manage guest complaints
• ability to train and manage a dynamic team
• excellent English communication skills; both verbal and written
• minimum 2 years supervisory or team leader experience in a hotel environment is essential
• knowledge of Micros or similar POS systems, Opera or similar PMS systems and Microsoft Software