Vacancies at KCB Bank Kenya

KEY RESPONSIBILITIES:

• Achieve sales targets (both Retail & Insurance) in accordance with the budgets provided; Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of General and Life insurance products.
• Retention of customers within the assigned portfolio – Ensure retention ratio of 85%.
• Drive the life Insurance Sales and ensure that set sales budgets are met.
• Provide pipeline data as requested. Monitor own sales performance on a daily, weekly, and monthly basis and provide results to the Sales Managers.
• Own customer queries and complaints around insurance products and resolve in a timely manner.  Escalate any unresolved queries to the Line Manager or the Head Office Bancassurance team.
• Ensure accuracy of each application and all other customer documents. Accountable for the accuracy and quality of each application and supporting documents completed and submitted. 
• Ensure all claims are reported to Head office Bancassurance team as guided while providing timely feedback to the clients. Assist the client to attach relevant documentation and have claim forms well completed.
• Ensure premiums are collected strictly as per the credit control policy. 
• Conduct Branch staff training on Bancassurance products.
• Ensure compliance to the Group’s policies in delivering day-to-day business expectations.

The Person:

For the above position, the successful applicant should have the following:

Academic Qualifications:

• Bachelor’s degree from a university recognized by Commission of University Education.
• Master’s degree is an added advantage.

Professional Qualifications

Evidence of the required qualification in insurance which shall include either of the following:

• Certificate of Proficiency (COP) or Executive Certificate of Proficiency (ECOP),
• COP exemption certificate issued by the College of Insurance,
• Insurance professional qualification from an approved organization,
• Bachelor of Commerce (Insurance Option) from a university recognized by Commission of University Education

Work Experience:

• At least 1 year of experience in sales.
• Strong knowledge of Insurance Products.

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Key Responsibilities:

• Ensure compliances with agreed TAT on issuance of release letters 
• Ensure there is timely cross checking and Sign off Documentation checklists to facilitate release orders by SDC. 
• Manage the end-to-end loan booking process for both Retail and Corporate ABF loans.
• Ensure Bank policy regarding prudential guidelines is observed 
• Update the ABF Manuals and policies in Liaison with the relevant units to suit the business 
• Reviewing the processes in the unit to determine any possible areas where an operational loss can occur and do a return to unit head inclusive of action plan. 
• Reporting any operational loss to Operational Risk Management Department. 
• Ensure that the non-performing book does not exceed the agreed percentage of the total book by the bank / division, through review and querying of Credit reports on status of ABF and IPF Loans and partnership ship meeting to discuss progress. 
• Monitoring of status of various ABF and IPF accounts, and calling for action by Credit support, Portfolio Managers, Branch managers where no actions have been taken. 
• Ensure there is provision of efficient customer service to all clients (internal and external). 
• Collating the reports for the unit in liaison with ABF-RM’s, Dealer relationship desk documentation & securities section – Disbursement, Approvals, Dashboard, Annual Budget/Targets 

Job Requirements

• A University Degree from a recognized institution
• 7 years’ banking experience in Financial/banking,
• 5 years of which should be in Asset Based Financing.
• 3 years’ experience in loan administration, asset monitoring & tracking systems. 
• 3 years’ experience in Portfolio performance reporting & Insurance premium financing mechanics. 
• 3 years’ experience with loan & facility Documentation (loan agreements, facility offer letters, term sheets, security documentation), pre- and post-disbursement controls.
• Hands-on experience with collateral registration (e.g., vehicles, equipment, receivables), charge documentation, deeds of assignment (receivables, insurance policies), Logbook loans / chattel mortgages, debentures (fixed & floating charges) and their legal enforceability.  As well as Insurance Premium Financing (IPF) Documentation
• Entrepreneurial and Commercial thinking
• Excellent research, analytical, and problem-solving skills.
• Integrity & courage to challenge actions within various business units and the status quo.
• Strong persuasion, management and communication skills
• Strong organizational skills
• Excellent stakeholder management skills
• Creative approach, with the ability to anticipate challenges and develop innovative solutions;

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Key Responsibilities

• To develop and lead the implementation of ABF & IPF sector strategy in line with the overall Corporate Banking Strategy. 
• Develop an understanding of the market size, growth opportunity, market shares, potential customer profiles, competitors and profitability of the ABF/IPF product(s) Based on the market opportunity, set the ABF/IPF market share growth strategies that include delivering and formulating budgets and targets Communicate the value proposition of ABF/IPF products to the sales team, customers and other relevant stakeholders 
• Build effective cross functional relationships (Corporate Banking Sector Heads, Product Management teams, Regional Managers, Credit, Legal, Risk, Operations)
• To provide technical ABF/IPF assistance to Relationship Managers so as to facilitate the closure of large / complex deals. 
• Support in digitalization/modernization of ABF/IPF. 
• Drive the development of customized ABF/IPF products/ solutions
• Package ABF/IPF products to make them compelling, differentiated and easy to buy/sell
• Manage and maintain robust monitoring, controls, business continuity, governance, and risk management environment for ABF/IPF
• Proactively manage credit impairments in line with the relevant accounting and other regulatory standards
• Lead, Develop and Direct the ABF/IPF Team to deliver the department’s financial and non-financial performance targets

Job Requirements 

• A University Degree from a recognized university. 
• 8 years’ experience in a financial institution.
• 5 years senior management experience in Corporate Banking handling Asset Based finance/insurance premium Financing and structured finance.
• 5 years’ experience in Credit Management and recovery.
• 3 years’ experience in leading teams.
• Strong business development and relationship management. 
• Track record of attaining targets for business growth and profitability in the financial services and banking sectors. 
• Have appreciation and operating knowledge of the banking industry and regulation, market, trends as well as challenges. 
• Sound understanding of statutory and regulatory requirements of corporate governance, business and banking operations.