Vacancies at Pavago

What You’ll Own

Sales & Pipeline Execution

• Own the full sales cycle: prospecting, discovery, demos, negotiation, and closing.
• Build and manage a strong pipeline across B2B, diaspora-led businesses, and Global South markets.
• Consistently meet or exceed monthly and quarterly revenue targets tied to ARR and Total Payment Volume (TPV).
• Maintain clear deal stages, next steps, and accurate forecasting.

Startup Scaling & Revenue Growth

• Help define and refine sales playbooks, ICPs, pricing conversations, and objections.
• Provide direct market feedback to leadership, Product, and Marketing.
• Operate with a builder mindset — you don’t wait for perfect processes, you help create them.

Partnerships & Expansion Support

• Support partnership-led deals with banks, fintechs, payment processors, and ecosystem players.
• Assist in expanding distribution across North America, Europe, and Africa.
• Build long-term relationships that drive repeat business and referrals.

CRM Ownership & Revenue Discipline

• Maintain 100% CRM hygiene using Zoho, Pipedrive, Salesforce, or HubSpot.
• Track pipeline health, deal velocity, and close rates.
• Use data to continuously improve your sales performance.

Must-Have Experience & Skills

• Proven experience with cross-border payments, remittance, or diaspora-led businesses.
• Experience working in early-stage or fast-scaling startups where you’ve helped build or improve sales processes.
• Experience selling across multiple international markets with different buyer profiles and cultural contexts.
• 3–7+ years of experience in B2B sales, Account Executive, or Business Development roles.
• Strong negotiation and closing skills in consultative or complex sales cycles.
• Hands-on experience with CRM platforms (Zoho, Pipedrive, Salesforce, or HubSpot).
• Comfortable operating in fast-paced, ambiguous environments with high ownership.

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Responsibilities

Team Leadership & Performance

• Lead, manage, and support offshore customer service agents
• Monitor team performance and provide regular coaching and feedback
• Handle escalations and complex customer interactions when needed

Training & Onboarding

• Own onboarding and training for new customer service hires
• Conduct call reviews and quality checks
• Maintain training materials, scripts, and service standards

Customer Experience & Operations

• Ensure high-quality customer support across phone and digital channels
• Maintain service consistency and customer satisfaction
• Work with internal teams to improve workflows and processes

Tool, Reporting & Documentation

• Use customer service and communication tools effectively
• Track performance metrics and service KPIs
• Ensure accurate documentation and process adherence

What Makes You a Perfect Fit

• Strong leadership and coaching skills
• Customer-first mindset with attention to quality
• Organized, reliable, and comfortable managing remote teams
• Confident communicator with a calm approach under pressure
• Adaptable in fast-paced environments

Required Experience & Skills (Minimum)

• 10+ years of experience leading or supervising customer service teams
• Experience managing offshore or distributed teams
• Strong spoken and written English communication skills
• Experience using customer service platforms and VOIP systems
• Ability to manage priorities in a remote setting