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Stanbic Bank is a division of Standard Bank, a member of the Standard Bank Group, based in Johannesburg, South Africa. Stanbic Bank was adopted as a trading name in 1992, when the Standard Bank Group, then known as Standard Bank Investment Corporation, acquired the African operations of ANZ Grindlays Bank. The new name was adopted to avoid confusion with the...
Job Purpose
- To support the Relationship Manager with the day to day running and maintenance of a commercial portfolio:
- By providing a central office-bound contact point for the customer. Responsible for the actual preparation of credit applications and supporting loan documentation - Credit
- Origination Fulfilment By monitoring all loan facilities in the portfolio (on a joint responsibility basis with Credit Division) on a daily basis against set parameters/ conditions.
- By adding value to clients through the identification of cross-selling opportunities, Sales fulfilment support.
Key Responsibilities/Accountabilities
Customer Service Quality and Efficiency
Providing a 2nd face office-bound point, for a portfolio of Business relationships/clients. Performing a liaison role between the Customer, and all other internal support divisions of the Bank. Educating clients regarding the parameters and routine procedures governing complex but standard commercial product, solution and service offerings.
Credit Origination, Credit fulfilment and Portfolio management (Lending Support and Risk Management) Interpreting business and financial information On e.g. consolidated balance sheets, complex financial statements and management accounts with inter-company loans and borrowings and/or off shore holdings etc, to prepare and motivate non-scored credit applications in line with Credit requirements.
Completes annual credit reviews for the portfolio. Completes all requests of a Credit or Collateral nature on behalf of the client, in consultation with the RM.(Authority or Confirmation Sought) Interacting with clients to obtain and analyse financial material, i.e. Debtors lists, Management accounts, cash flow budgets, in terms of agreed covenants ( Portfolio management).
Monitoring of daily excesses and authority sought requests to ensure that client facilities are managed within the parameters set by Credit. May exercise discretion (with management approval) regarding account conduct based on a close knowledge and understanding of client activities.
Management of limits, i.e. ensuring that limits are timeously renewed (Portfolio Management) Accurately and efficiently collating and checking securities documentation and mandates for banking facilities. Control of facility letters.
Sales (in consultation with the RM)
Mining i.e. investigating and understanding customer portfolio data to identify opportunities for additional facilities. Explaining, promoting and cross- selling additional value adding solutions to existing customers Identifying sales leads, in consultation with the RM, for Product offerings e.g. Vehicle and Asset Finance; nBOL; Banc assurance / Wealth (where available); Property Finance, Foreign Exchange,etc.
Compliance with Regulations/Legislation
Compliance with general banking and credit policies and procedures.
Preferred Qualification and Experience
- Relevant Degree from recognised University.
- Ability to understand, interpret and conduct financial statements analysis will be an added advantageAwareness/knowledge of the full range of Banking products and services (including Operational products, Electronic Banking, Treasury, Foreign Trade, Custodial, SIMS etc).
- Ideally, previous experience as a Business Assistant/ Business Banker to gain exposure to lending principles and customer servicing.
And/or ideally previous experience in a back- office Account.
- Support/Customer service support role to understand how to deal with the customer as well as to understand how to process customer queries and requests.
And/or Previous experience in Credit/Credit Direct/Retail Credit Collections as a Credit Analyst responsible for assessing Credit applications.
Knowledge/Technical Skills/Expertise
- Relevant business related tertiary qualification particularly in the Commercial field (Business flavour), e.g. business related degree qualification. Good knowledge of general banking practices, processes and procedures. A thorough knowledge of administration processes and procedures pertaining to Business Banking transactions. Good numerical skills and financial acumen to interpret and evaluate financial statements, balance sheets and ratios and cash flow cycles. A good working knowledge of financial spreadsheet applications (e.g. Excel) to capture and analyse financial data. A thorough knowledge of standardised commercial business banking products and pricing.
- Good knowledge of Personal Banking product offerings. A basic knowledge/ awareness of foreign exchange options, vehicle and asset finance and electronic banking options for lead generation purposes. A reasonable knowledge of different industry sectors and sector risk profiles/ trends; this includes an understanding of the impact of climactic conditions on the agricultural market (if there are agric clients in the portfolio).
- A sound knowledge of Credit principles and practices, including an understanding of credit application, securities and balance sheet requirements, as well as a good knowledge of behavioral scoring. Good verbal, written and telephonic communication skills.
- A good knowledge of the system to capture and access customer account information. A good knowledge of the terms and conditions of multiple legal entities (companies, close corporations, sole proprietorships etc.) and the legislative restrictions & requirements governing these from a financial services perspective. Knowledge of how to use the Group Reference Guide to access/ look up relevant information.
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Job Purpose
To Support the Manager Procurement in
The Delivery of agreed objectives in line with the procurement strategy. Jobholder will also support respective Users Department in projects intended to transform the Banks operations and services as and when required.
The procurement of all requirements under category and any other business-focused operations. These initiatives are aimed at influencing sustainable and efficient operations in line with business objectives with a focus on procurement, cost management, service delivery, sustainability of supply and entire supply chain management.
Key Responsibilities/Accountabilities
KEY RESPONSIBILITIES/ACCOUNTABILITIES
- Support in identifying the category strategy and a rolling programme of areas to be addressed within the procurement category.
- Execute the buying process within agreed turnaround times
- Analyse requests for mid and low value purchases. Validate the nature of the purchase request and execute the required buying process based on the defined threshold in the Procurement Policy, Procedure Manual and Process flow (hereafter referred to as PPPs).
- Search for potential suppliers within the preferred supplier list and identify additional suppliers if not on the supplier list. Obtain approval from the Procurement Manager before placing orders with suppliers.
- Conduct the Request for Quote (RfQ), Request for Proposal (RFP) processes or as defined and detailed in the PPPs and support responding suppliers with queries surrounding commercial terms.
- Facilitate the clarification of technical, commercial and any other questions between internal stakeholders and suppliers in a professional manner.
- Conduct the tender evaluation with the Cross Functional Sourcing Team (CFST) based on the defined evaluation criteria.
- Execute the commercial and technical negotiation and supplier selection with the assistance of the technical SME. Determine the purchase order terms and conditions within the overall parameters of the bank's procurement practices.
- Identify savings opportunities through the selection of the best quotes and through supplier negotiation. Assess the pricing of products and services proactively.
- Formalise the recommendation for review and approval by the business unit is in place for the business to make a decision on approval.
- Resolve queries, claims and buying issues escalated via the Procurement helpdesk or the business.
- Escalate and follow up on unresolved queries and issues related to the execution of buying according to the engagement model defined in the PPPs and Africa Regions Procurement Framework guidelines issued.
- Provide excellent customer service to business units. Educate the business on procurement policy, processes, systems and governance.
- Maintain relationships with suppliers to enable resolution of issues.
Update purchase orders related to buying
- Manage changes to new requisitions or close purchase orders if no longer needed.
- Analyse procurement requisitions from a validity point of view. Reject requests that are not appropriate.
- Manage purchase order changes - receive requests from suppliers or internal teams to amend purchase orders, determine the feasibility of the change request and amend purchase orders if properly approved. If no resolution can be achieved, escalate to the Procurement Manager and the purchase order owner in line with standard operating procedures.
- Follow up on open purchase orders, monitor the acknowledgement or receipt from suppliers and follow up with them to ensure that goods are delivered on time.
- Investigate exchange rates for cross-border purchases, quote amounts and quotation dates. Ensure that all purchase order elements are valid.
Support the management of demand for buying
- Participate in the development of forecasts for buying activities at the required intervals using historical buying information and business needs as input.
- Review the usage of products and services that are acquired through the buying process to make recommendations to the Procurement manager.
- Review requests for new products or services to be procured to determine if the specifications are clear enough. Resolve challenges with specifications before embarking on the buying activities.
- Continuously promote the use of contracted items and preferred suppliers for goods and services by engaging with the business teams requesting the buying and helping them understand the available items.
Procurement governance
- Ensure process compliance for buying activities by enforcing the use of purchase orders as opposed to sundry items or one time vendor. The minimum compliance is 80% of buying through purchase orders.
- Direct the spend for buying activities in line with localization requirements.
- Maintain records and provide reports to the Procurement Manager on buying activities in line with standard operating procedures and work instructions. These reports include purchase orders processed, goods/services delivered, supplier performance in relation to delivery and quality and consumption analysis for stock or frequently purchased goods.
- Conduct research on new opportunities to procure goods and services from alternative suppliers or to obtain better value.
- Ensure adherence to the procurement policies and processes.
- Identify opportunities to improve the processes, templates and documents used in buying activities and make suggestions to the Procurement Manager
Compliance and AML
- Responsible for the implementation and adoption (within Procurement Department) of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes verification and confirmation of PEP approval as per the on boarding process. This includes monitoring and identifying any material compliance related breaches and escalating them to the Compliance Office.
Key Dimensions of the Job
- Support the Procurement Manager with regard to Commercial advice on, and authorization of, contracts, purchase commitments and expenditure made throughout the bank
- Ensuring Vendors provide KYV documentation during contract initiation process
- Responsibilities of all the procurement function under Category in line with the GVM&P Procurement Guidelines & Operating Framework
- Risk management
JOB CONTEXT
- Jobholder works to specific professional guidelines, legislation and instructions.
- This is an autonomous role where detailed day to day work is not checked or subject to detailed scrutiny on a regular basis. Appropriate audit and statutory checks will be made to minimize the bank’s exposure to financial loss.
- The Jobholder is instrumental in supporting the Procurement Specialist to develop the Bank’s strategic procurement policy.
- The jobholder is predominantly responsible for the prioritizing of his/her own workload, but does undertake work and or projects as requested by senior management.
- The procurement category buyer is one of 6 key posts in the banks procurement department and the jobholder will have specific professional knowledge and skills that are unique within the bank’s staff. Therefore, as a service provider, the jobholder will be called upon by many department or establishments within the bank for advice and expertise.
KEY PERFORMANCE MEASURES
Category Management – Ensure that all Procurement under category is within the strategic sourcing plans
Procurement Governance and Assurance – Ensure that all procurement under category complies with the Procurement governance framework and operating model
Contract Management
100% contract compliance for all Banks Strategic vendors.
80% contract compliance for all other vendors
Periodic Performance Evaluations of vendors
Stakeholder Management – Maintain relationships with all Key stakeholders
People – Manage career progression by acquiring relevant training and professional qualifications
IMOPORTANT RELATIONSHIPS
It is essential to maintain a close working relationship with the Procurement Manager, Specialist, Business Units, Head of Ops and Suppliers so as to ensure that service/ support and strategic objectives of the bank are consistently met and exceeded.
Preferred Qualification and Experience
RECOMMENDED MINIMUM QUALIFICATIONS
Education Level
- Degree holder from a recognized University (min – 2nd class upper or equivalent).
- Diploma - CIPS (Chartered Institute of Procurement and Supply
Experience
- 3-4 Years in Procurement Sourcing
- Procurement practitioner experience would be advantageous, preferably with experience across multiple categories and business areas.
Knowledge/Technical Skills/Expertise
Technical Competencies
Purchasing
Knowledge and skills related to the acquisition of products and services.
SEASONED - Applies concepts without requiring supervision, able to provide technical guidance when required
Deal Negotiation
The ability to lead and direct the negotiation strategy, select the deal team and drive the negotiation of terms and conditions of purchases the Bank needs to make for goods or services.
BASIC - Applies elementary concepts to develop activities under supervision
Procurement Market Research
The ability to source information about spend categories, supplier capability, price points and other information relevant to buying decisions.
PROFICIENT - Clear knowledge and application of the concept
Supplier Relationship Management
Knowledge and application of tools and methods to monitor the effective delivery of suppliers and to gain maximum value from supplier services.
BASIC - Applies elementary concepts to develop activities under supervision
Procurement Process
Knowledge and application of the SAP vendor management modules and the supporting business processes.
PROFICIENT - Clear knowledge and application of the concept
Buying Execution
The ability to evaluate and process one time buys, emergency buys, low value/low complexity buys and purchasing of new commodities not on the catalogue by using e-RFX tools (electronic requests for proposal, quote, information or tender) and to conduct basic negotiations.
SEASONED - Applies concepts without requiring supervision, able to provide technical guidance when required
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Job Purpose
- To help the Business Banking unit to achieve its financial targets agreed in the annual budget and medium term plans
- Grow the asset balance sheet.
- Drive efficiencies to better deliver products and services to customers at a profitable cost
Key Responsibilities/Accountabilities
- Business Banking overall budgets for lending products
- Business Banking segment budgets for lending products
- Accurately forecast and actively monitor business progress and forecasts to grow balance sheet
- Product performance management (track and analyze performance) on a structured and regular basis and propose remedial action on shortfalls
- Undertake business growth initiatives
- Technical Product Management expertise
- Identification of new revenue streams and business
- Conceptualization and development of new products
- Development and implementation of product strategies
- Product processes enhancement/re-engineering
- Assist with the conceptualization and management of campaigns.
- Effective product pricing
- Development of appropriate sales/service support tools
- Actively support the relationship management teams in Business Banking to scale up on the acquisition and onboarding of digital and self-service channel customers onto their portfolios
- Ongoing product management and maintenance
- Continuous monitoring and understanding of the operating and competitive environment and ongoing trends
- Collaborations with external partners and vendors in value adding initiatives that will drive Business Banking agenda.
- Deep understanding of the product continuum across segments – entry products, core products, secondary/cross sell products and product migrations
- Responsible for increasing product knowledge amongst Business Banking staff, which includes training solutions, sales tools, etc.
- Ensure up-to-date competitor and market data on respective product lines are maintained and appropriate recommendations are done to keep CSB ahead of the competition
- Participation in projects and any other duties as agreed with management
- Responsible for the implementation and adoption (within Branch, Department or Section) of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes the consideration and approval of PEP on-boarding and continued business engagement in instances where no adverse information is available.
Other:-
Data mining existing customer database to better understand customer profiles and behavior to profitably exploit opportunities
Review customer surveys and take note of customer feedback/complaints received through the various disparate channels to inform tactical and portfolio actions that can be taken to remedy shortcomings, where any – with a view of proactive engagement that seeks to improve Business Banking’s net promoter score (NPS)
Aid the Business segment heads in Business Banking : Head of Commercial Banking ; Head of SME Banking ; Head of IDG ; and Head of Agriculture segment with portfolio and optimization initiatives that will enable them to meet their Balance sheet and income statement budgets profitably and sustainably while scaling their respective lending business(-es)
Suitably identify the key lines of cost and income, and the levers to control cost and income with respect to lending products. Ensure that pricing decisions, product feature changes and new product development that have financial implications or process changes that have operational implications follow the correct governance process
Preferred Qualification and Experience
RECOMMENDED MINIMUM QUALIFICATIONS
Education Level
- University Graduate with at least 2 years managerial experience in Business/Commercial/Consumer financial services Preferably a post graduate degree and/or Professional Qualifications
Experience:
- Demonstrable Product Development; Product Management or Business Development experience in the development of Banking Products, Financial services products,
- Investment products, Insurance products, Transaction products, or Money transfer related products
- Demonstrable experience in Business Development and implementation
- Individual(s) must be able to show their participation in Business Planning and also been involved in process improvement initiatives around Financial services
- Individual(s) must be able to show-case Business Revenue generation initiatives that they have been involved in, or successfully executed
- Product design, marketing and development
- Operations
- Sales / Relationship management
Desired:
- Minimum of at least two years’ experience in a management position within the financial services, telecommunications, or FMCG industry preferably in a role that interfaces with/or is actively involved in Products Development/ Management; Strategy ; Business Planning and Analysis or Business facing projects centered around commercializing
- Products, Opportunities and initiatives – which experience , can be utilized in a way that will add value and help Business Banking to increase the level of its transact ability with customers, optimize collections in a speedy, efficient and affordable manner, leading to sustained growth of Business Banking’s Balance sheet and income statement and as a result help Personal and Business Banking (PBB) unit be able to attain its strategic and overall objectives
Knowledge/Technical Skills/Expertise
- Well developed strategic perspective and forward planning ability
- Proven track record in business goal management
- Strong analytical, problem- solving, decision-making, financial management and budget planning skills
- Project management skills
- Computer literate (MS Office Suite including MS- Excel)
- Interpersonal and stakeholder management competencies
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