Job Opportunities at Duma Works

Department and Team: Business Development, Client Relations & Training Team

Location: Nairobi Kenya
Working Hours: 3-5 days per week, 9am-5pm

Works in conjunction with The following Teams:

1. Training
2. Finance
3. Marketing & Communications
4. Client Services
5. IT and Systems
6. Clinical teams

Overall Purpose of Internship

The main objective of this role is to support InterHealth’s Business Development & Marketing team, in building InterHealth’s profile across the region, primarily amongst the humanitarian, development and mission sectors. The role will involve an active participation in social media and the development of marketing tools.

Social Media Internship Responsibilities

Social Media

• Contribute to the content development for social media platforms.
• Promote InterHealth services and products through social media.
• Create networks for InterHealth Kenya via Social media.
• Work with our UK team to contribute to the InterHealth Worldwide social media presence to ensure consistency of branding and messaging.

Communication

• Actively contribute to the internal communications strategy particularly on topics such as client usage, new marketing materials etc.
• Effectively communicate InterHealth’s services to current and prospective clients.
• Provide support in the use of creative and innovative methods to reach clients.

Qualifications for the Social Media Internship

• You will have a presence in social media, appreciate its potential and be keen to learn how to use this platform professional for marketing purposes.
• You will be passionate about making a difference in the charity sector and will be able to commit and adapt to an organisation which is value driven, according to our mission. You will preferably have experience in, or will have demonstrated commitment to, the charity sector.
• You will demonstrate flexibility in thinking, approaching problems and managing workloads, understanding the pressures of both colleagues and clients.
• You will be a quick learner and have the capabilities of working both independently and as part of a multidisciplinary team.

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Account Manager Job Duties and Responsibilities

• To provide clients with solutions for mobile advertising
• Acquiring new media agencies for advertising channels 50%
• Manage and maintain existing corporate and agency relationships 20%
• Perform research and create strategic plan for clients 30%
• Customer generation.
• Any other duties that may be assigned.

Requirements for the Account Manager Job

• A bachelor’s degree from a recognized learning institution.
• Post Graduate degree will be an added advantage.
• Strong advertising skills (digital advertising experience will be an added advantage)
• Demonstrable networks of corporate and media agencies
• Thorough understanding of the digital media applications and products
• At least 4 years’ experience in media and Advertising Industry
• Ability to research and create strategic plan for corporates
• Analytical and problem solving skills – the ability to create solutions
• Strong innovative skills
• Ability to work independently
• A team player
• Have existing contacts in the industry.
• A deep understanding of what is customer generation

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Liaison Officer Job Responsibilities

• Managing a constant and efficient relationships with the NGO community;
  Providing NGOs with a one-stop communications service (via phone, email and through meetings);
  Ensuring bottlenecks experienced by NGOs are removed.

Requirements for the Liaison Officer Job

• Degree in sustainability development or related fields.
• 2 years working within or with NGOs
• Dynamic leader with a dedicated focus on the delivery of quality services;
• Demonstrated the ability to work effectively with or within the NGO community in a high-pressure and high-visibility context.
• Strong knowledge and experience in project management coupled with demonstrated coordination ability;
• Strong background in business and at least one professional experience in the NGO sector where she or he demonstrated the ability to manage a complex multi-stakeholders environment;
• Good knowledge of Food Security efforts in Kenya and its context;
• Experience in NGO procurement and tendering processes would be an asset;

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Job Summary

The Application Support Analyst will be a performance driven professional providing value added input to improvements in our processes and product cap.

The person hired for the Application Support Analyst position will have a primary focus to provide direct customer support for inbound tickets; research and resolve issues; establish working relationships with customers to understand their business needs and facilitate the usage of our Bamba POS retail automation solution.

The Application Support Analyst will be a performance driven professional providing value added input to improvements in our processes and product capabilities.

IT Job Responsibilities

• Acts as the primary liaison to customers on their support and on-going usage needs of our Bamba POS retail automation Solution.
• Assesses the nature of customer problems, resolves application and administrative issues and escalates more complex issues to the appropriate technical support specialists or product team.
• Ensure customers are utilizing all appropriate features of the application
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Protect and insure the stability of the operational systems as well as maintain the integrity of the data they contain
• Maintain support tracking database by entering information
• Update job knowledge by participating in educational opportunities.
• Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value
• Proactively suggest ways of improving system stability, availability, performance and reliability.
• Maintain high renewal rate for assigned customers by maintaining regular communication and actively monitoring customer usage and needs.

Requirements for the IT Job

• Bachelor’s Degree in Computer Technology, Computer Information Management, Business Marketing and
• Management, Business Communications, Business & Information Technology, or related field required. (3 years of related experience or training may be considered as replacement for academic degree)
• Minimum 1 year’ work related experience
• Experience working with large and small retailers, and providing advice and direction to customer contacts
• Previous experience in ERP or Supply Chain applications would be desirable.
• Robust knowledge of computer networking, software, hardware and database navigation and terminology
• Well-developed verbal and written communication skills
• Excellent listening and customer service skills.
• Self-starting fast learner capable of absorbing high volumes of information to build integrated system and application understanding
• Ability to manage and properly prioritize issues of varying importance from multiple customers
• Must be flexible and able to multitask
• Excellent organizational and time management skills and attention to detail
• Experience providing effective training or instruction of systems or processes
• Must be able to use problem solving skills to determine scope of problems and/or questions while effectively communicating with both technical and non-technical staff
• Ability to resolve customer related issues in a timely and satisfactory manner
• Capability to form strong customer relationships as well as take responsibility for customer
• Ability to work effectively in a fast-paced and demanding environment, while adapting and adjusting to effectively handle changes in priorities and assignments
• Proficient computer skills including Microsoft Office computer programs, internet navigation and experience using customer relationship management systems
• Must be able to work and extend hours schedule when needed, including evening/weekend, and holidays.

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Key responsibilities for the role include prospecting, closing, and launching partnerships in agribusiness, sales points,nursery development and training of stakeholders.

Project Manager Job Responsibilities

• Improve/develop the capacity of project staff/farmers’ associations to identify sustainable agro-based economic opportunities and understand and implement a demand-driven, commercialisation approach to rural development based on access to markets
• Identify and assist in coordinating relevant workshops in agriculturalmarketing issues for project staff and project beneficiaries.
• Develop or facilitate training modules for project staff related to the key decision making tools for market analysis and program intervention design
• Provide technical capacity to programme beneficiaries to improve their understanding of business-related concepts in seeds companies development such as: factors of production; costs of production; quality control/market standards; opportunity cost; gross margin and profit analysis; return on investment; credit/budgeting; and risk
• Assist with the preparation of training materials, guide and manuals
• Provide support and guidance to the project manager to develop, review, oversee and review project strategy and activities related to the implementationof the project according to the project proposal
• Assist in the development of appropriate criteria and a suitable delivery mechanism for the facilitation of adequate investment and training in farm and nonfarm enterprises
• Provide technical assistance for the design of the project’s monitoring and evaluation strategy
  Develop M&E system to measure profitability and relevant business indicators of targeted seeds companies.
• Subsequently oversee project’s M&E system, ensuring the provision of quality data on a timely basis for internal project management and external reporting purposes
• Assist in establishing linkages with private sector service providers and buyers for accessing new farm and non-farm enterprise opportunities and in the negotiation of market contracts and MOUs with selected private sector partners.
• Assist in the facilitation of linkages with local agencies for accessing new non-farm enterprises opportunities in conservation areas
• Design a strategy to strengthen linkages between civil society organisations, government representatives and the private sector.
• Maintain working relations with relevant government line ministries and private sector/research institutions to coordinate the adoption of new products and/or approaches in agriculture development and marketing
• Provide technical support in the establishment of a marketing database to keep farmers, consumers and buyers informed of the prevailing market prices of various agro-industrial products and commodities

Qualifications for the Project Manager Job

• Bachelors degree in agricultural economics, marketing or business administration, or related field
• 5-7 years international experience in agro-business development, preferably in farm planning and economic analysis
• Demonstrated capacity to work with private sector players (financial institutions, exporters, buyers, traders, transporters, input suppliers or processors)
• Familiarity with commonly used tools for market analysis and program design such as sub-sector analysis, gross margin analysis and business planning
• Experience with community-based programming
• Experience in small to medium scale agro-enterprise management
• Experience with externally funded development programmes would be desirable, preferably with experience in market-oriented projects
• Experience in dealing with local interlocutors (local NGOs, government ministries), preferably in an African context
• Fluency in English.