Job Openings at Britam - 5 Positions

Job description

Job purpose

Responsible for sales of all lines of business products within the branch catchment.

The role holder will be the responsible for branch activities.

Key Responsibilities

• Co-ordinate and supervise sales of all line of Business products (through cross selling activities);
• Overall responsible for branch profitability;
• Manage and supervise the branch operations and staff and ensure that company policies and procedures are adhered to;
• Meet the various revenue targets for all product lines as agreed with the businesses;
• Manage franchise and maintain excellent relations with independent Agents,
• Financial Advisors, brokers and other channels within their territory;
• Ensure branch can serve clients of all lines of business and provide excellent
• customer service to existing customers and prospective clients;
• Recruit and develop Financial Advisors, Unit Managers, and train various intermediaries to pursue sales of all line of business products;
• Ensure each branch can serve clients of all Line of Businesses i.e. branch has cross functional operations and customer service capabilities
• Gather marketing intelligence statistics to facilitate development of strategies to give the company a competitive advantage;
• Responsible for ensure proper credit control management in the branch; and
• General management and administration of the branch office.

Working Relationships

Internal Relationships

• Responsible for staff working under this position
• Required to liaise and work closely with the other staff members in Commercial and other Business Units

External Relationships

• Britam customers
• Insurance sector players

Knowledge, Experience And Qualifications Required

• Bachelor’s Degree in a business related degree. Masters’ degree is an added advantage.
• 5-7 years’ experience in a similar position; 2-3 of which should be in a managerial capacity.
• Professional qualification in Insurance (ACII, FLMI or AIIK).

Competencies

Technical/ Functional competencies

• Selling skills;
• Sales and marketing management skills;
• Customer, market and competitor understanding;
• Knowledge of insurance regulatory requirements; and
• Knowledge of Britam products.

Essential Competencies

• Deciding and Initiating Action: Ensures key departmental objectives are met, takes responsibility for decisions, actions, projects and people while focussing on achievement of departmental results; takes initiative and works under own direction; initiates and generates activity; makes quick, clear decisions with limited information available which may include tough choices or considered risks; decisions and actions takes into account possible impact on all parts of the business.
• Leading and Supervising: Provides the department with a clear direction based on the overall strategic intent of the organisation; motivates and empowers others with a clear sense of purpose; creates a positive departmental climate that fosters learning and development; acknowledge high potential talent; sets and articulates the vision and values through own personal behaviour.
• Persuading and Influencing: Gains clear agreement and commitment from others by persuading, convincing and negotiating to the benefit of the department, promotes the organisational strategy during departmental conversations; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of the department; makes a strong personal impact on others; takes care to manage the department’s impression and brand on others.
• Formulating Strategies and Concepts: Works strategically to realise organisational goals within the department; sets and develops departmental strategies; identifies and develops positive and compelling visions of the department's future potential; takes account of a wide range of issues across, and related to, the organisation; encourage others to take a strategic and long term view in terms of the department's future; communicates the organisational strategy, vision and objectives effectively across all levels in the department.
• Entrepreneurial and Commercial Thinking: Keeps up to date with competitor information and market trends; identifies business opportunities for the department; maintains awareness of developments, changes, trends and possible risks in the department's structure and politics; demonstrates financial awareness; ensure costs are monitored and controlled and thinks in terms of profit, loss and added value.
• Planning and Organising: Sets clearly defined departmental objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors departmental performance against deadlines and milestones.

go to method of application »

Job description

Job purpose

To develop, implement and manage the company’s digital marketing and branding strategy and visibility to ensure brand equity growth, brand consistency and effective management of online marketing activities to generate and increase traffic to the social media platforms

Key Responsibilities

• Develop the plan and the parameters for the corporate social media strategy by defining objectives and establishing what needs to be accomplished and define how it is done
• Conduct digital market segmentation and positioning of the company brand
• Ensure that social media accounts are updated on a daily basis and that messaging is timely and relevant. By using social media tools.
• Grow the Company’s brand equity on digital platforms
• Monitor and engage in dialogues on the company websites and social media sites while looking out for any positive or negative feedback and then following up the feedback with the relevant department.
• Formulate, implement and monitor adherence to company branding and digital marketing guidelines
• Constantly searching the internet and news headlines for articles, stories and tips that are industry related and which can be posted to the Britam social media account.
• Ensure security, legal and privacy compliance for users on all digital assets
• Develop and bring to fruition social media campaigns that aim at increasing awareness of Britam social media sites.
• Ensure online market leadership in share of voice and visibility on key platforms such as social media, search engines, online collaboration (partner& publisher sites).
• Measure and report on return on online marketing & branding investment
• Support offline marketing campaigns
• Prepare and monitor utilization of digital marketing budget; and
• Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.

Working Relationships

Internal Relationships;

The Person Will Be

• Accountable to the Director, Marketing & Corporate Affairs
• Required to liaise and work closely with the other business head and Britam staff

Knowledge, experience and qualifications required

• Relevant Bachelor’s Degree; MBA is an added advantage.
• 7-10 years’ experience in a similar position; 4-5 of which should be in a managerial capacity in a busy environment.
• Commercial and general management experience in a company of approximately similar size.

Essential Competencies

• Deciding and Initiating Action: Ensures, key organisational objectives are met, takes responsibility for decisions, actions, projects and people while focussing on achievement of strategic results; takes initiative and works under own direction; initiates and generates activity; makes quick, clear decisions with limited information available which may include tough choices or considered risks; decisions and actions takes into account possible impact on all parts of the business.
• Leading and Supervising: Provides the business with a clear direction based on the overall strategic intent of the organisation; motivates and empowers others with a clear sense of purpose; creates a positive organisational climate that fosters learning and development; acknowledge high potential talent; sets and articulates the vision and values through own personal behaviour.
• Relating and Networking: Easily establishes, as well as assists others in building good relationships with customers and staff across all departments, inside and outside of the organisation; relates well to people at all levels; facilitates the resolutions of conflict and manages disagreements with tact and diplomacy.
• Persuading and Influencing: Gains clear agreement and commitment from others by persuading, convincing and negotiating to the benefit of the organisation, promote the organisational strategy during conversations; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself, the department or the organisation; makes a strong personal impact on others; takes care to manage the organisation’s impression and brand on others.
• Formulating Strategies and Concepts: Works strategically to realise organisational goals; sets and develops organisational strategies; identifies, develops positive and compelling visions of the organisation’s future potential; takes account of a wide range of issues across, and related to, the organisation; encourage others to take a strategic and long term view in terms of the organisation’s future; communicates the organisational strategy, vision and objectives effectively across all levels of the organisation.

go to method of application »

Job description

Job Purpose

Provide front office support at the Britam Tower by delivering friendly, efficient customer service and creating a warm and welcoming atmosphere for all clients and visitors and customers

Key Responsibilities

• Tenant relations
• Printing and issuance of Staff proximity Identity cards to Tenants
• Manning of the Management office
• Answering all telephone calls
• Attending to all Tenants and Clients who visit the Management office and those in the building
• Assist the Property Manager in preparing all letters and correspondence to Tenants
• Assist the Property Manager in the review of building related documents
• Taking minutes of all meetings
• Resolving visitors complains
• To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
• Undertaking other administrative duties for the Management office as may be required from time to time
• Diploma in Business Administration
• Proficiency in Microsoft Office
• Excellent Customer Service Skills
• At least three (3) years’ experience in a similar role in a busy office

Essential Competencies

• Learning and Researching: Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision making at management level; learns from successes and failures and seeks colleague and customer feedback.
  Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Applying Expertise and Technology: Applies specialist and technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
• Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; exhibits high standards for quality and quantity; monitors and maintains own quality and productivity; works in a systematic, methodical and orderly way; consistently achieves projects goals.
• Following Instructions and Procedures: Follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.
• Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; accepts diversity; display individual responsibility towards the community and the environment; models the organisational values during every day interactions.

go to method of application »

Job description

Job purpose

Responsible for spearheading management of the company’s image and reputation through strategic corporate communication, establishing and managing strategic public relations plans and play a role in protecting and enhancing the department/company’s public reputation and ensure the quality and integrity of messages presented in corporate publications

Key Responsibilities

• Developing and implementing internal & external communication strategies for the company aligned to the mission and business goals of Britam;
• Initiate and manage the PR and Communication budget with clear targets on Return On Investment;
• Managing PR, Communication, and reputation management for the company in potential or full crisis situations to ensure brand equity is not affected;
• Media liaison role, responding to enquiries from media, organizations, and the public on general and specific issues affecting the company and collaborative initiatives including publication of media releases;
• Researching, writing and distributing press releases to targeted media aimed at enhancing the corporate brand of the company.
• Proactive media engagement, including pitching stories to media to enhance the corporate reputation of the company.
• Preparing and supervising production of promotional videos, documentaries, photographs, films and multimedia programs
• Manage content for the company’s internet and intranet platforms.
• Regular engagement with Britam stakeholders i.e. BU Head and Directors to source for potential information to be communicated;
• In liaison with Market Research and analytics Unit, identifying and commissioning relevant researches on communication
• Drafting speeches, speaking notes, and backgrounders for Senior Executives.
• Formulating communication policies and procedures to guide the development, approval, sharing and custody of company information.
• Work with Britam media monitoring agencies to enable them to deliver as per their mandate
• Contribute to monitoring competitor trade and activities and proposing counter activities for major threats
• Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.

Requirements

• Relevant Bachelor’s Degree; MBA is an added advantage.
• Professional communication qualification e.g. IPR/PRSK or equivalent.
• 7-10 years’ experience in a similar position; 4-5 of which should be in a managerial capacity in a busy environment. Commercial and general management experience in a company of approximately similar size.

Working Relationships

Internal Relationships;

The Person Will Be

Accountable to the Director, Marketing & Corporate Affairs
Required to liaise and work closely with the other Business head and Britam staff

Essential Competencies

• Deciding and Initiating Action: Ensures, key organisational objectives are met, takes responsibility for decisions, actions, projects and people while focussing on achievement of strategic results; takes initiative and works under own direction; initiates and generates activity; makes quick, clear decisions with limited information available which may include tough choices or considered risks; decisions and actions takes into account possible impact on all parts of the business.
• Leading and Supervising: Provides the business with a clear direction based on the overall strategic intent of the organisation; motivates and empowers others with a clear sense of purpose; creates a positive organisational climate that fosters learning and development; acknowledge high potential talent; sets and articulates the vision and values through own personal behaviour.
• Relating and Networking: Easily establishes, as well as assists others in building good relationships with customers and staff across all departments, inside and outside of the organisation; relates well to people at all levels; facilitates the resolutions of conflict and manages disagreements with tact and diplomacy.
• Persuading and Influencing: Gains clear agreement and commitment from others by persuading, convincing and negotiating to the benefit of the organisation, promote the organisational strategy during conversations; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself, the department or the organisation; makes a strong personal impact on others; takes care to manage the organisation’s impression and brand on others.
• Formulating Strategies and Concepts: Works strategically to realise organisational goals; sets and develops organisational strategies; identifies, develops positive and compelling visions of the organisation’s future potential; takes account of a wide range of issues across, and related to, the organisation; encourage others to take a strategic and long term view in terms of the organisation’s future; communicates the organisational strategy, vision and objectives effectively across all levels of the organisation.

go to method of application »

Job description

Job Purpose

To ensure the provision of consistently high quality Customer experience through quality service interactions by the Contact Centre team in compliance with overall Service strategy and standards while ensuring full accessibility and availability of the Centre to Customers.

Key Responsibilities

• To ensure Contact Centre Services are adhered to in order to maintain high level performance of the service and support teams.
• To maintain desirable service levels or Contact Centre operations.
• To lead and manage the human resources at the Contact Centre to ensure the existence of an environment where the team has high engagement, motivation and energy levels by being highly responsive to their concerns and needs.
• To manage and optimize Contact Centre resources including and not limited to: the organization and planning of Contact Centre staff schedules/shifts; Contact Centre systems and processes.
• To put in place and implement staff learning and development plans for all Contact Centre Services and support teams.
• To ensure best practice standards are adhered to in the formulation of Contact Centre metrics and processes in comparison with best-in-class contact Centres.
• To develop and follow through service improvement initiatives and processes for the Business from Customer feedback obtained from
• Contact Centre to ensure overall Service improvement for the Group.
• To ensure the Contact Centre’s compliance to Business Processes and Procedures.
• Perform any other duties as may be assigned from time to time
• University degree in a social science or business related field.
• At least 2-3 years’ experience running a call centre

Working Relationships

Internal Relationships

The Contact Centre Team Lead will;

• Be accountable to the Head of Customer Experience
• Work with all staff, departments, Britam management and Branch Offices.

External Relationships

• Britam customers
• Service providers

Essential Competencies

• Leading and Supervising: Provides team with a clear direction based on the overall strategy and objectives of the department; motivates and empowers others with a clear sense of purpose; creates a positive climate that fosters learning and development; acknowledge high potential talent within the team; sets and articulates the vision and values through own personal behaviour.
• Persuading and Influencing: Gains clear agreement and commitment from other; promotes the departmental strategy and objectives during team conversations; promotes ideas on behalf of the team and or department; makes a strong personal impact on others; takes care to manage the team’s impression and brand on others.
• Presenting and Communicating Information: Speaks fluently; expresses opinions, information and key points of an argument clearly; responds quickly to the needs of an audience and to their reactions and feedback; projects credibility.
• Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; encourages team and individual responsibility towards the community and the environment.
• Analysing: Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be a part of a much larger system.
• Planning and Organising: Sets clearly defined team objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors team performance against deadlines and milestones.
• Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.