• Jobs at CloudFactory Kenya Limited

  • Posted on: 13 March, 2018 Deadline: Not Specified
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    CloudFactory uses technology to make it super easy for companies to outsource routine, back-office work so they are free to focus on innovation and growth.

    Project Manager (Night Time)

     

    The Job:

    As a Project Associate with CloudFactory your will be the bridge between two sets of clients: customers and workers.

    You will also be responsible for assisting your Project team (or Pods as we like to call them) to ensure they are making decisions that line up with the CloudFactory way of delivering amazing work back to our clients. You will assist the Team Lead of the project with all aspects of the project lifecycle. You will need to keep track of client expectations or SLAs to ensure that projects are healthy and running smoothly. You’ll need to work cross-culturally with team members across the globe.

    The Fit:

    You are a fast learner, love to keep things organized, juggle multiple tasks at the same time. Fitting with us requires the ability to be flexible with working times as most of our clients are in the USA with a few in Australia and Europe. You have impeccable communication and interpersonal skills. You are results-focused, innovative, and can thrive in fast paced changing the environment. You should be able to manage people and have some experience with training. You should be totally fine with working off hours, we have a few options available and are looking for people to start either 4PM-midnight or midnight-8AM.

    The Experience:

    This is one step above entry-level, so you would preferably have 1+ years of relevant industry experience in project management or similar role. You should have a Bachelor’s or Master's degree in business, finance or management.

    People Officer

     

    Job Description

    The Job

    If your passion is to help people unleash their potential, then this job is for you. You will be leading, mentoring and guiding 100 people, CloudWorkers as we call them, who come from different backgrounds. You will be the guiding light for them and the face of CloudFactory to hundreds of people. At CloudFactory, we believe that leadership is a blend of character, compentency and community. As People Officer, you exemplify it for everyone who look up to you for leadership while also helping your CloudWorkers to grow in those areas. You are the bridge between CloudFactory and all the CloudWorkers in your team. You help them voice their queries and concerns while also ensuring the needs of the company are well met; essentially, you are the facilitator of win-win relationship between both. You will be a key part of recruiting and on-boarding of CloudWorkers and facilitating the engagement plan created by the company. There will be monthly goals that you will be shooting for in this area. You will also mentor them in terms of investing back into their own communities and addressing poverty, which we define as broken relationships. You will also be helping the management of our day-to-day operations and looking out for our CloudWorkers so that they have a comfortable, fun and work environment.

    The Fit

    CloudFactory is a start-up aiming to create meaningful work for a million people and raising them as leaders. As such, you need to be passionate about bringing people and technology together, to make tedious back-office work easier. You like to create opportunities for others to learn and grow and inspire them to "give forward" by investing their efforts and resources back into the communities they are a part of. You are a natural communicator who leads by example. Patience is one of your strong suits; you take pride in helping others reach their full potential even when the person themselves is ready to give up. You respect and appreciate each individual for who they are, and can adapt yourself accordingly to connect with them. To summarize your personality in one sentence, you are someone who wants the very best for each person that you work with.

    The Experience

    You have completed your Bachelor's degree but will not be restricted to apply for this role based on the major you took in college. If you already have a year or two year's experience managing people, that is a bonus, but we encourage fresh graduates to apply too as long as you have the passion for people and technology. Previous Human Resource (HR) experience is a big plus!

    Operations Manager

     

    Job Description

    At CloudFactory, We Scale People for visionary tech companies that need easy access to a scalable, digital workforce. Our 80+ clients include Microsoft, Expensify, Ibotta, and Drive.AI. We Scale People also represents our commitment to growing leaders worth following and creating meaningful work for 1 million people. Come impact the world through your work and grow with us!

    The Job:

    We have working spaces for our Cloud Team (Cloud Workers) called Delivery Centers. It is designed to be a fun, engaging, healthy place to get work done. As you will ensure that all of our Delivery Centers in Nairobi (and other Kenya cities coming!) are running smooth and inline with our company culture and values. Routine and repetitive, back office work, can get boring - the Operations team is in charge of making sure that all of the necessary equipment and logistics are handled for our team. The team is always iterating on their approach for getting work done and updating the facilities to ensure everyone has a great environment. At CloudFactory, we believe that the place where you work is one of the 6 core principles for Meaningful Work and as a Operations Manager you will be in charge of our spaces and places. Although you work 5 days a week, we might need you to work on Saturdays and Sundays and night shifts too, which we understand, might not be for everyone. You will be the leading a team that will pass the company culture to the Cloud Team. You will not only be creating a great infrastructure at our workplace but also maintaining a great working culture. Your job scope starts from looking at if the wires are properly connected and seats are in place to making sure our Cloud Team is finding purpose in their work.

    The Fit:

    • You MUST be passionate about people and love connecting with people, to the extent that you see meaning in your role when a Cloud Worker has a personal or professional win, no matter how small. You should be able to juggle multiple issues at work and be able to move things forward no matter the size of your team.
    • You need to be able to take on any challenge and not be afraid to get your hands dirty. You will need to be an action-oriented person, who doesn’t let things wait. You should care about efficiency in logistics, operations and facilities management.
    • You don’t let things stay the same just because that’s “the way they’ve always been.” You believe in creating an environment where workers feel cared for and that they belong.
    • You enjoy coming up with new ideas to create a thriving workplace. You enjoy the balance between discipline and freedom.

    The Experience:

    • 2-4 years of management experience leading 12+ people spread amongst different shifts is required.
    • Previous experience logistics, operations and facilities management is a huge plus.
    • Strong connections in Nairobi and other secondary Kenya cities for operations would be ideal.

    IT Support Coordinator

     

    Job Description

    At CloudFactory, We Scale People for visionary tech companies that need easy access to a scalable, digital workforce. We Scale People also represents our commitment to growing leaders worth following and creating meaningful work for 1 million people. We need the best and brightest to help realize this ambitious mission and so if that is you, come impact the world through your work and grow with us!

    The Role

    • Your major responsibility is to assist in the creation and maintenance of IT operations that run smoothly. Listed below are some areas you will take ownership of or contribute to: Installing and configuring computer hardware, network devices, operating systems and applications
    • Planning and undertaking scheduled maintenance upgrades and software updates
    • Investigating, diagnosing and solving issues related to software and hardware Repairing equipment and replacing parts Helping create and implement processes to ensure efficient as well as cost effective IT support service
    • Maintaining records of software licences
    • Managing inventory of ICT equipment, consumable ICT devices and other related supplies
    • Assisting with network restructuring as needed Ensuring smooth operations of network and internet at all times including weekends and holidays
    • Leading IT support function Implementing and monitoring of IT policies as well as keeping them updated through periodic reviews. Consulting users to ascertaining appropriate computer specifications and ensure they meet user requirements.
    • Training of users on proper use of ICT resources.
    • Registering and updating access control
    • Ensuring adherence to software licensing requirements
    • Maintaining secure network access for remote users Staying up-to-date with latest tech

    The Fit

    • At least 2 years of working experience in related field, with 1 year experience in network designing and network infrastructure development.
    • Network+/A+
    • Ability and willingness to troubleshoot beyond office hours and during weekends
    • Strong technical skill in handling devices like routers, firewalls, switches, etc. of different brands
    • Knowledge of Google server and applications
    • Candidates with an IT degree will be given preference

    Project Associate (Night Time)

     

    Job Description

    The Job:

    You, as a Project Manager with CloudFactory, will be the leader and mentor to some extremely talented Project Leads. CloudFactory’s Project Leads are the bridge between two sets of clients: customers, who are the source of the data work, and workers, who get the work done. They guide the conversations between the two clients to make sure there is alignment across the board on the work we’re streaming. As a Project Manager you will be leading up to five groups of people in our projects teams (or Pods as we like to call them). In short, Pods are responsible for the on-going delivery of data projects. Your role as a Project Manager is firstly a mentorship role, you’ll be teaching them the ropes, hopping on client calls and coaching them to be the most successful project managers on the market. The hope is that they will eventually be better at project management than you. CloudFactory is an eight year old mission-driven startup that aims to be the AWS of Cloud Labor. We use a combination of the latest technology and an on-demand, global workforce to enable scalable, efficient, and high quality digital data work. It is our ambitious social mission and deep ties on the ground in Asia and Africa that drive us to innovate and change how companies get work done.

    The Fit:

    This isn’t your typical Project Manager position.

    • You thrive in a high-growth, dynamic, fast-paced entrepreneurial environment, which means things can change quickly (don’t say we didn’t warn you).
    • We are seeking for a customer-focused individual who is passionate about people and technology.
    • This position is highly cross-functional as it will involve a lot of interactaction with the customers, the team members as well as leaders across the other functional departments.
    • You should be 100% ready to work nights, we have a few options available from either 8PM-4AM or midnight-8AM.
    • You love building relationships, are passionate about people and can manage through ups-and-downs.
    • You can manage multiple projects and/or scenarios simultaneously. Being close to the customers and the workers will require getting your hands dirty from time-to-time. You need to be able to understand the work we do, how we do it, and why we do it.
    • That usually requires doing it yourself, first. Fitting with us requires the ability to be flexible with working times as most of our clients are in the US, Australia and Europe. You are a great communicator.
    • You have impeccable communication skills and are an excellent all-around communicator — verbal, written, and interpersonal.
    • You’ve also got a high EQ (emotional intelligence).
    • You’ll need to empathize with our customers and work cross-culturally with team members across the globe.
    • You're confident, but humble.
    • You're adventurous, you do not refrain from experimentation.
    • You're data-driven. You're a natural problem solver. And you are resourceful.
    • Don't worry if you don't tick all the boxes.

    At CloudFactory, we're very intentional about our culture, so above all we're looking for a open-minded individuals to learn and grow together with.

    The Experience:

    • The experience required to work with us is at least 4+ years managing groups of project managers.
    • Doing western-style client communication and experience in dealing with large projects is a big plus. You have experience working with highly capable and driven individuals, and have the nous to handle tough situations.
    • Project Management, general management and experience in a high-growth tech company are a plus.
    • Technical experience, although not a must, would be another big plus.

    Project Assistant

     

    Job Description

    The Job: As a Project Assistant with CloudFactory your will be the bridge between two sets of clients: customers and workers. You will guide the conversations between the two clients to make sure there is alignment across the board on the work we’re streaming to from both parties. You won’t be alone, you’ll have a partner to help in delivering the workstreams to the clients and it will be your responsibility to work closely with them. The hope is that you will eventually be better at project management than them. As a Project Assistant you will also be responsible for coordinating with other Project teams (or Pods as we like to call them) to ensure they are making decisions that line up with the CloudFactory way of delivering amazing work back to our clients. You will assist the Team Lead of the workstream with all aspects of the client’s life cycle. You will need to keep track of client expectations or SLAs to ensure that our workstreams are healthy and running smoothly.

    The Fit:

    • You love building relationships, and you can manage through ups and downs.
    • Being close to the customers and the workers will require getting your hands dirty from time to time.
    • You need to be able to understand the work and that usually requires doing it first.
    • Fitting with us requires the ability to be flexible with working times as most of our clients are in the US with a few in Australia and Europe.
    • You’re a great communicator. You have impeccable communication skills and are an excellent all-around communicator — verbal, written, and interpersonal.
    • You’ll need to empathize with our customers and work cross-culturally with team members across the globe. You are results-focused.
    • You have a strong understanding of business systems and operations strategy with an ability to effectively interpret and communicate business and technical concepts.

    The Experience:

    • You should have a Bachelor’s degree, and preferably relevant industry experience (on-demand work platforms, etc.).
    • Technology startup experience and international work experience would be a big plus!

    Project Manager

     

    Job Description

    The Job:

    You, as a Project Manager with CloudFactory, will be the leader and mentor to some extremely talented Project Leads.

    CloudFactory’s Project Leads are the bridge between two sets of clients: customers, who are the source of the data work, and workers, who get the work done.

    They guide the conversations between the two clients to make sure there is alignment across the board on the work we’re streaming.

    As a Project Manager you will be leading up to five groups of people in our projects teams (or Pods as we like to call them). In short, Pods are responsible for the on-going delivery of data projects. Your role as a Project Manager is firstly a mentorship role, you’ll be teaching them the ropes, hopping on client calls and coaching them to be the most successful project managers on the market. The hope is that they will eventually be better at project management than you. CloudFactory is an eight year old mission-driven startup that aims to be the AWS of Cloud Labor. We use a combination of the latest technology and an on-demand, global workforce to enable scalable, efficient, and high quality digital data work. It is our ambitious social mission and deep ties on the ground in Asia and Africa that drive us to innovate and change how companies get work done.

    The Fit:

    This isn’t your typical Project Manager position. You thrive in a high-growth, dynamic, fast-paced entrepreneurial environment, which means things can change quickly (don’t say we didn’t warn you). We are seeking for a customer-focused individual who is passionate about people and technology. This position is highly cross-functional as it will involve a lot of interactaction with the customers, the team members as well as leaders across the other functional departments. You love building relationships, are passionate about people and can manage through ups-and-downs. You can manage multiple projects and/or scenarios simultaneously. Being close to the customers and the workers will require getting your hands dirty from time-to-time. You need to be able to understand the work we do, how we do it, and why we do it. That usually requires doing it yourself, first. Fitting with us requires the ability to be flexible with working times as most of our clients are in the US, Australia and Europe. You are a great communicator. You have impeccable communication skills and are an excellent all-around communicator — verbal, written, and interpersonal. You’ve also got a high EQ (emotional intelligence). You’ll need to empathize with our customers and work cross-culturally with team members across the globe. You're confident, but humble. You're adventurous, you do not refrain from experimentation. You're data-driven. You're a natural problem solver. And you are resourceful. Don't worry if you don't tick all the boxes. At CloudFactory, we're very intentional about our culture, so above all we're looking for a open-minded individuals to learn and grow together with.

    The Experience:

    • The experience required to work with us is at least 4+ years managing groups of project managers.
    • Doing western-style client communication and experience in dealing with large projects is a big plus.
    • You have experience working with highly capable and driven individuals, and have the nous to handle tough situations.
    • Project Management, general management and experience in a high-growth tech company are a plus.
    • Technical experience, although not a must, would be another big plus.

    Method of Application

    Use the link(s) / email(s) below to apply on company website.

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