Career Opportunities at Dorbe-Leit

Our Client is a branding consulting design & innovation company committed to transforming SME’s & indigenous businesses into global brands through innovation and strategy alignment to fit the client’s specific needs. They offer services ranging from brand innovation, brand strategy, brand identity and brand alignment.

Our client would like to fill the position of a Human Resource & Administration Manager who will be reporting to the CEO.

Job Purpose/Summary

The HR Manager will have the overall responsibility for the smooth and efficient running of the HR function so as to help the organization achieve its purpose amongst other Strategic objectives. The jobholder will be responsible for the coordination of HR activities and overall administration, coordination and evaluation of the HR function while ensuring all staff have a conducive working environment for personal and professional career growth.

Job Responsibilities

Human  Resource Management

• Recommend and advice on Strategic HR planning for management and development.
• Assess current HR capacity and forecast future HR requirements.
• Develop and implement a human resource strategy.
• Advise the executives on HR best practises
• Carry out job evaluations and salary structuring.
• Liaise with functional heads in identifying the organisation’s development needs.
• Generate HR reports and give an informed update of HR activities.

Human Resource Policies

• Monitor the compliance to HR policies and procedures.
• Periodically review and update the organisation staff manual and HR policies.
• Provide guidance on any matters/disputes related to the interpretation of the provisions of the HR policy manual.
• Update management on labour related legislation and practices.
• Design code of conduct, disciplinary procedure and grievance resolution processes.
• Develop and implement compensation and benefits policy.
• Interpret and apply human resources policies, rules and regulations.
• Identify needs for new or modified human resources policies, practices and reviews, and recommend amendments or actions accordingly as required.

Personnel Record Management

• Maintain all personnel records and ensure they are updated accordingly.
• Compile and maintain Human Resource records.
• Ensure personnel files are filed accordingly.
• Ensure current and historical human resource records are filed and are easily retrievable.

Leave Management

• Ensure the leave program is efficiently managed and accurately tracked.
• Provide line managers with leave balances to facilitate leave approval or rejection and guide on requests as per policy.
• Adjust employees’ leave days balance as of a specific date
• Update time earned, time taken and time remaining for each employee.
• Manage and evaluate the staff exit programme (conduct exit interviews etc).

Recruitment & Selection

• Coordinate receipt of applications and organise for interviews and short-listing of candidates.
• Coordinate job adverts and ensure wide dissemination.
• Prepare offers of employment and employment contracts.
• Plan induction programmes for new staff within different departments.
• Ensure all new employees are well inducted and are given proper insight into the company.
• Prepare employment and consultancy contracts.
• Ensure all staff contracts are signed and up to date.
• Contract with vendors to provide employee services.

HR Administration

• Advice on HR administration function and the different HR processes.
• Coordinate staff meetings.
• Ensure proper arrangement of office activities and meetings.
• Draft letters and respond to staff calls and emails.
• Ensure proper arrangement of office activities and meetings.
• Implement and review the benefits scheme (medical, pension, life cover, other cash and non-cash benefits)

Performance Management

• Review and update the annual staff appraisal system tools
• Guide line managers to conduct staff performance appraisals effectively
• Design and implement an extensive staff development programme
• Design and review job descriptions for all positions in the organization
• Support in designing, implementation and monitoring of performance management systems including KPI’s
• Provide advice to staff and managers with respect to performance management issues
• Identifying and applying best practices and tools to help the company improve its performance

Requirements

• Bachelor of Commerce degree in Human resource, Business Administration or its equivalent.
• A Higher National Diploma in Human Resource Management with a practicing certificate.
• At least 6 years’ experience in Human Resource Management and Administration in the service sector with a fast paced working culture.
• Knowledge of Employment Act & Labour laws is highly desirable.

Required skills and key competencies

• Excellent written and spoken English.
• Negotiations skills.
• Ability to clearly articulate how organizations can/should harness human resources as a strategic function.
• Ability to work under extreme pressure and a fast paced, dynamic environment.
• Flexible, empathetic individual who can maintain confidentiality
• Good supervisory and organizational skills.
• People management.
• Report writing skills.
• Holding people accountable
• Good planning and organization skills.
• Team player with proven leadership skills.
• Good decision maker.
• Delegation and management skills.

go to method of application »

Our client is a leading real estate development partner offering solutions that range from project management to co-development and property trading in the Kenyan real estate sector. They have a wide portfolio of blue chip clientele and partners having achieved unmatched recognition in the industry and effectively built its brand as a reliable delivery partner.

Are you a young seasoned property manager who is confident, ambitious, resourceful and imaginative with the desire to challenge yourself? Are you interested in being part of a team focused towards transforming the real estate market in Kenya and beyond the East African region? If so, then this is the job you are looking for.

Our client would like to fill the position of a Properties & Facilities Manager.

Purpose Statement of the Position

The position is responsible for day-to-day management, administration, operation and service delivery of the property

Job Responsibilities

Tactical

• Invoicing & collection of services charge & handling late payments in a timely manner.
• Preparation of annual charge service budget & reconciliations.
• Enforcing occupancy policies & procedures.
• Securing property by contracting with security services; installing & maintaining security devices.
• Responding to & addressing emergencies.
• Enforcing & proposing efficiency measures in the use of resources such as water/electricity etc & reduction of wastage.

Strategic

• Maintaining the establishment in an excellent tenable condition & advising the management on areas of improvement within budgets.
• Perform tenant screening.
• Advertising & marketing units & maintaining tenancy occupancy levels.
• Preparing periodic reports & presenting management reports to the management team & board.

Consumer Relations

• Act as a liaison between tenants & property owners.
• Address tenancy complaints.
• Dealing with service providers & repairs & utility companies.

Administrative

• Monitoring of expenditures & collections.
• Maintain a due date schedule of services.
• Supervising other property employees
• Maintain & updating of the tenants database.

Key Performance Indicators

• Revenue growth
• Occupancy
• Arrears
• Tenant Satisfaction

Requirements

• A Bachelor’s degree or a Diploma in Real Estate/Property Management or its equivalent.
• Minimum of 3 years relevant experience in commercial property management.
• Project management skills will be an added advantage.

Competencies and Skills required

• Leadership qualities to supervise and manage staff
• Performance Management to optimize own and team’s productivity
• Legal knowledge on related property management related statutes and property legislative statutes.
• Understanding on development and management of contracts including lease contracts and service level agreements.
• Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
• Knowledge and experience in modern property management practices to effectively manage and supervise staff and suppliers to support business performance.
• Understanding of the safety and health regulations and applications at the work place
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.

go to method of application »

Our client is a leading provider of integrated business and technology solutions across Africa in the Financial, Telecom, Real Estate, Service Industries and Government sectors in partnership with global technology industry leaders.

They are driven by the desire to deliver business value to customers through a combination of processes, innovation, excellence, quality frameworks and service delivery with the core motivation being to define service excellence in technology driven business solutions.

Are you a young dedicated & courteous executive driver who is confident, reliable, organized & resourceful with the desire to challenge yourself? Do you have passion for facilitating organizing and coordinating travel itinerary? If so, then this is the job you are looking for.

Our client is looking for a knowledge driven individual to take up the role of an Executive Driver.

Further details concerning the role are as follows:

Job Purpose

The primary responsibility of this position is to drive the executive staff members to & from their destinations while ensuring the assigned vehicle is well maintained.

Job Responsibilities

• Pick & drop senior staff to their destinations in a timely manner.
• Adhere to traffic rules and regulations.
• Drive to various locations for pick-ups as assigned.
• Adhere to traffic rules at all times & report any incident to the relevant authorities when it occurs.
• Sign off the receipt used for fuelling the vehicle & remit to the Finance & Administration Manager.
• Prepare a log book indicating the mileage & destination.
• Drop senior staff to their destinations as assigned.
• Ensure that the company vehicle is always in a clean and presentable condition (inside and out)
• Inspect the vehicle; first aid kit, fire extinguisher, insurance, brakes, oil level, tryes, indicators, & fuel.
• Liaise with the Accounts department on issues involving the maintenance, service & fuelling of the company vehicles.
• Plan new and efficient routes to and from scheduled trips in a safe and timely fashion.
• Undertake routine errands during the day as requested by the management.

Requirements

• A Diploma in any field.
• A valid driving license preferably class BCE.
• Basic mechanical knowledge will be an added advantage.
• At least 6 years’ experience as a corporate executive driver in driving within Nairobi and its environs with excellent understanding of the country.
• Defensive driving skills are highly desirable.
• Familiar with the routes in Nairobi & surrounding environs.
• A valid certificate of good conduct.

Competencies

• Flexibility in terms of working hours.
• Strong verbal, written, presentation and effective listening skills.
• Mature, healthy with excellent eyesight & punctual with a good attendance record.
• Well groomed & street smart.
• Ability to multi task, willingness to learn & positive attitude.
• High level of integrity, trustworthy and ability to keep confidentiality

go to method of application »

Our client is a leading real estate development partner offering solutions that range from project management to co-development and property trading in the Kenyan real estate sector. They have a wide portfolio of blue chip clientele and partners having achieved unmatched recognition in the industry and effectively built its brand as a reliable delivery partner.

Are you a young seasoned customer service agent who is confident, energetic, ambitious, resourceful and imaginative with the desire to challenge yourself? Are you interested in being part of a team focused towards transforming the real estate market in Kenya and beyond the East African region? If so, then this is the job you are looking for.

Our client would like to fill the position of a Call Centre Agent.

Purpose Statement of the Position

The jobholder will answer incoming calls from customers, respond to inquiries, manage complaints, provide general information & troubleshoot significant customer service problems.

Job Responsibilities

• Through the use of our CRM, contact potential customers by phone and sell the company’s product proposition with aim of converting into sales.
• Deliver prepared sales scripts to persuade potential customers to purchase the company’s product service offering.
• Manage the sale process through tele sales by conducting the following tasks – describe products and services, respond to questions, identify and overcome objections, obtain customer information, obtain possible customer leads
• Maintain customer/potential customer data bases, follow up on initial contacts, complete records of telephonic interactions, orders and accounts.
• Make outbound calls to manage customer account and bill payments, rent reminders and follow up collections.
• Make outbound calls to manage customer’s queries around maintenance issues, resident/tenancy queries and updating the helpdesk to close all issues using first time resolution tactics.
• Periodically conduct customer satisfaction surveys to enhance the overall brand proposition.
• Understanding customer user journey as well as the company’s customer acquisition and retention program.
• Making outbound communications to: potential customers, existing customers and grievance handling at contact center through our digital platforms.

Customer Service through Inbound Calls

• Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
• For all inbound calls – handle customer inquiries both telephonically and by email, research required information using available resources, manage and resolve customer complaints and provide customers with product and service information
• Ensure all new customers information is entered into system, update existing customer information and process orders, forms and applications.
• Problem resolution -identify and escalate priority issues, route calls to appropriate resource, follow up customer calls where necessary, document all call information according to standard operating procedures
• Complete call logs and produce call reports

Requirements

• A Bachelor’s degree in Business Administration, a Diploma in Management or its equivalent.
• Prior work experience in a call centre is highly desirable.
• Tele-sales work experience is highly desirable.
• Demonstrated experience in customer service & customer acquisition programs.
• Knowledge of social media management.
• Knowledge of customer service practices & principles.
• Excellent data entry & typing skills with proficiency in working with a CRM.
• Excellent written & telephone communication skills.
• Passion for success & attention to detail.
• Keeps up-to-date with internal & external activities which may influence role.
• Proficiency with MS office, Windows environment.

Key Attributes

• High customer orientation and problem solving abilities
• Sensitivity to Business and Result Orientation
• Ability to simplify processes or demonstrate flexibility in role play
• Strong sense of Commitment, Integrity and Ownership to given tasks or previous roles
• Ability to handle stressful situations appropriately.
• A team player.

Good to Have for this role

• Energetic and enthusiastic
• Witty and good with social media conversation skills best if they have an active social profile
• If they have lived in a hostel this would be added advantage as they can relate with product
• Drive for success and customer engagement
• Recent graduate as this an entry level job with promising career prospects

go to method of application »

Our client is one of the leading Law firm committed to providing excellent legal service in Criminal Law, Banking & Finance, Aviation Law, Corporate & Company Law, Conveyancing & Alternative Disputes Resolution.

Are you an aggressive Litigation Advocate who is confident, ambitious, resourceful and good with legal matters? Are you interested in being part of a team focused towards transforming the legal sector in Kenya and beyond the East African region? If so, then this is the job you are looking for.

Our client would like to fill the position of a Litigation Advocate who will be reporting to the Managing Partner.

Purpose Statement of the Position

Responsible for handling a variety of complex assigned legal matters within the department. Applies subject matter knowledge; requires capacity to understand specific needs or requirements to apply skills/knowledge. May provide functional advice or training to less experienced advocates.

Job Responsibilities

Litigation

• Drafting and reviewing of litigation documents including pleadings, notices, affidavits & correspondence;
• Furnishing legal opinions and advice on any areas of the law arising in civil & commercial litigation
• Consultations with clients and counsel
• Reviewing new legislations
• Attending court at the High Court and Magistrate’s Court
• Conducting negotiations with a view to settling potentially litigious matters
• Conducting the administration of an attorney’s practice, including file management and electronic time-keeping

Drafting Ability

• Draw up contracts and other legal documents ensuring attention to detail

Case & Transaction management

• To be able to demonstrate that they are technically very able across a sufficiently wide area, able to work without significant supervision and have developed a particular strength and reputation in their work area.
• To be able to show a track record of achieving their fee targets and time targets and that the targets are appropriate for their position and level of qualification.

Advocacy Skills

• To provide a high quality legal service to all clients.
• Offering advice on the law, legal procedures and a wide range of associated issues
• Research on diverse range of assigned issues, documents and case history to ensure accuracy of advice and procedures
• Keeping up-to-date with changes in the law

Client care & Practice support

• Receive requests for legal advice from current and potential clients and deciding on the most appropriate responses to make to these requests.
• To develop and maintain good client relationship skills, gaining clients’ confidence and that of other professionals

Business Development

• To be strategic and commercially aware and be fully familiar with the firm’s current strategy. Be able to have knowledgeable discussion about the market the firm operates in, the threats and opportunities the department faces and the future plans for the Department and their role in those plans.
• Attract additional business from new and existing clients.

Professional Development

• To have a clear understanding of what it would take to develop a career to the next level.
• Attend internal training and external training as and when required.
• Maintain high standards of professional conduct while generating adequate practice income, ensuring that the fees earned sufficiently exceed total costs and expenses incurred.

Reliability:

• Proven track record of effectively delegating work to other members of the department and supervising the work effectively.
• Successfully be in charge of a matter that involves other departments.

Dedication to the firm:

• Participate in team meetings
• Ability to identify projects and use their initiative to get them up and running.

Minimum Requirements

• LLB Degree from a recognized University
• Must hold the most current Practicing Certificate as an Advocate of the High court of Kenya.
• A minimum of 5 years’ work experience in a busy Litigation department preferably with a top tier law firm is highly desirable.
• Experience in handling defamation cases is highly desirable.
• A successful track record in Civil & Commercial litigation will be an added advantage.

Competencies

• Broad base of legal practice experience
• Excellent communication, presentation, research & analytical skills.
• Demonstrate excellent writing and communication skills
• Developed interpersonal skills with the ability to interact effectively and work diplomatically with clients and individuals at all levels across the Firm
• Ability to foster positive relationships with all individuals across the Firm
• Must have high moral integrity and character
• Highly organized and good time management skills
• PC and other relevant technology competencies (e.g., Microsoft applications)
• Focused on performance and results
• Poised to work under pressure with very little supervision
• Focused and inquisitive learner, proactively pursues opportunities to build expertise and skills
• Desire and ability to learn from and confer on an ongoing basis with other Advocates of the Firm when the handling matters with a view to continuously developing professional knowledge and expertise;
• Flexibility to adapt to changing priorities and focus