Job Openings at Moko Home + Living

What you’ll make happen:

We are looking for an individual with an eye for talent. You will support organization-wide efforts in sourcing for and retaining the best talent. An ideal fit will also enjoy the challenges of a rapidly growing company. You’ll take pride in helping a group of general workers in our factory work better together in the morning and training a group of new recruits on our values in the afternoon. You’ll be at ease both interviewing a prospective candidate and walking a new senior manager through their first hiring process.

The role in brief:

• Managing the recruitment process end-to-end
  • Identify great potential members of our team through a variety of strategies – LinkedIn searches, leveraging our existing networks and building new ones, direct outreach to prospective candidates
  • Consider candidates for roles by evaluating their skills and culture fit in-depth, using detailed interviews, role plays and practical assessments
  • Support hiring managers in reviewing responses and narrowing down the candidate pool toward the perfect fit
  • Accurately track the progress of all applicants through our hiring pipeline, keeping everyone participating in the hiring process in the loop
• Management and Training of our staff
  • Ensure that all staff members receive effective mentorship to promote career growth
  • Personally, lead training sessions for staff members
  • Assess staff development and training needs and support the creation of training programs

Team and Culture

Serve as a leader and role model to the team at large. Live the Moko values.
Lead diversity and inclusion work for the Company.

Career growth:

Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team. Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.

As a dream candidate:

At Moko, we seek new team members who are first and foremost eager to learn and grow in their roles. We put less of an emphasis on formal qualifications and look carefully at candidates’ abilities, experience and character. Any candidate who feels they can undertake the responsibilities above to a high standard is welcome to apply. Candidates should demonstrate the following in their application materials:

• Candidates with at least 3 years’ experience of finding, hiring and managing talent will have an advantage.
• Believe in yourself. Our team is growing quickly as we work to build a leading home interior brand for Africa’s rising class.
• You should see yourself shaping the talent strategy of quickly growing company.
• Quality focus. Just getting the job done is not enough for you. You set high standards and share them with the team.
• Knowledge of Kenya employment laws
• Strong attention to details and ability to deliver on assigned tasks with independence and little supervision
• Strong professional references demonstrating professional accomplishment and trustworthiness
• Eagerness to join a young, quickly-growing organization and team

Benefits

Competitive salary for junior management position, participation in a private pension scheme, opportunity for advancement and coaching by the company’s senior management.

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What You'll make it happen:

We are looking for someone with high growth potential and comfortable with numbers. You’ll be an analytical person who is passionate about crunching numbers. You will enjoy supporting implementation of Finance and Administrative policies and procedures, invoicing, recording payments and receipts, tracking and filing of documents as you learn more from the senior management team.

The role in brief:

• Accounting activities and controls:
  • Reviewing accounting documents to ensure accuracy of information
  • Daily posting of financial transactions in Quickbooks and checking ledgers for accuracy
  • Ensures that statutory payments are timeously made
  • Implements and enforce internal controls
  • Attend to audit issues
• Manage Electronic and Hard Copy Inventory/Sales Records:
  • Promptly input stock transfers, purchase orders and other movements of goods
  • Prepare and properly file invoices and delivery notes for customer orders
  • Track and follow up on customer payments
• Assist with Other Administrative Tasks:
  
  • Ensure the office is organized, orderly and stocked with necessary commodities
  • Support customers via telephone and in person when needed

Career Growth:

Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team. Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.

As a Dream candidate:

We’re looking for new team members who are first and foremost eager to learn and grow in their roles. We put less of an emphasis on formal qualifications and look carefully at candidates’ abilities, experience and character. Candidates should demonstrate the following in their application materials:

• A preference for a candidate with a minimum of CPA/ACCA II, Diploma or Degree in Commerce and at least 1 year of experience or any level of accounting training with at least 3 years on-the-job experience.
• Proficient in Microsoft Office applications especially, word and Excel
• Good knowledge of any accounting software e.g Sage, SAP, Pastel & Quick Books
• Must have a high level of integrity
• An enthusiastic individual with outstanding problem-solving skills.
• Strong analytical skills and attention to detail—ability to analyse data and proactively identify and address issues
• An initiative taker who enjoys working independently once you receive clear directions from the manager
• Eager to join a mid-sized and quickly-growing organization and team

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WHAT YOU’LL DO

Our market research team develops in-depth insight into our customer's needs and desires so that we can better enable them to achieve their dreams. From conducting qualitative interview analysis to market research observations and even in-home immersions, Market Research Associates develop a deep understanding of the customers we serve. You’ll work closely with members of our management team, making this a great development opportunity for anyone early in their marketing, research, sales or customer service career.

THE ROLE IN BRIEF

• Conduct in-depth customer research
• Work to understand how our customers' homes can be more welcoming and functional using a variety of qualitative research tools
• Develop a strong rapport with customers to glean the deepest and most relevant insights
• Analyse and interpret qualitative data
• Undertake structured analyses of qualitative data collected through market research
• Identify patterns in information gathered across customer segments to identify key needs identified and lessons learned which are relevant to a majority of our target market
• Make product and service recommendations
• Combine information gathered with your direct experience to develop data-driven insights about our customers
• Make actionable recommendations to Moko's management, product development, manufacturing and operations teams that will help us continuously improve our product and service offerings

CAREER GROWTH + COMPENSATION

Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team. Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.

ARE YOU OUR DREAM CANDIDATE?

• You have training and experience in marketing, qualitative research, sales or customer service.
• You enjoy working on multiple diverse projects and tasks simultaneously.
• You thrive when you are able to take initiative, you can plan and organize your work around specific goals.
• You have the skills to undertake in-depth market research, using qualitative tools such as structured interviews and direct customer observations.
• You are excited to turn lessons learned from research into actionable ways that we can improve our products and services.
• You can troubleshoot problems and offer ideas about possible solutions.

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What you'll make happen

Moko’s goal is to change the way people experience their everyday home. We have an ambitious development pipeline that spans mattresses to sofas with the goal of making our customers’ dream of leading a modern lifestyle a reality. We’re looking for a person who will be responsible for building buzz around the brand and get people talking about and buying Moko products.

The ideal Brand&Buzz Specialist is great at coming up with innovative marketing ideas and bringing these ideas to life: your passion in life is to propose new ideas and see them applied in the real world. They have the ability to create marketing plans not only for the moment but for months to come. They are very analytical and prefer to design implementation tests that allow to make decision based on data. They have a good understanding of branding and marketing and are excellent at managing multiple tasks at once: nothing drops from their plate.

The job you dream of

• Be the creative force to help establish Moko as the most creative space in the home and living space
• Under the direction of the Head of Brand and Product Development, lead the ideation, creation and implementation of the marketing calendar for Moko Activities
• Create a 360 degree marketing plan for Moko i.e. offline, online, PR, traditional media, events and collaboration with influencers
• Translate the market research insights into marketing ideas
• Implement a clear test plan to evaluate the results and returns on each marketing activity to be able to make data-driven strategic decisions
• Manage the digital marketing team and create sync between Moko’s offline and online activities
• Manage the digital team to optimize Moko’s digital posts through a/b testing on our social media channels
• Define the online and offline customer buyer journey and manage our developers through the development of the Moko website and showcase our mattresses and sofas on the website
• Manage and work with our creative team i.e. the creative director & freelance designers to define the brand experiences for our customers e.g. nap station, home deliveries etc and produce creative collateral e.g. supermarket booths, mattress labels, vehicle branding, Moko uniforms etc.
• Come with up with ideas for the launch of the showroom and the sofas and bring these ideas to life

Career growth

Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team. Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.

As a dream candidate:

• You are a creative force and can come up with innovative marketing ideas that push the envelope. You preferably have an understanding of branding and how to to bring a brand to life
• You have a passion to understand what makes people click and what makes an experience with brand worth talking about You are curious to translate that in real experiences for Moko’s customers
• You are both a strategic planner and an exceptional project manager who can bring your ideas to life on the ground
• You are a great team player and can work easily with people to get projects done
• You are detail-oriented, plan well in advance and can meet deadlines
• You possess a strong analytical toolkit, and you frequently apply quantitative analysis to decision-making
• You pay extra attention to details in everything you do without losing sight of the big picture and the goals that we want to achieve
• You have passion for training people and growing your team
• You thrive when you are able to take initiative, you are considered very self-managing and do best in an environment where you are given high-level goals and take initiative to achieve them

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The ideal Napstar Officer is an analytical person who has a passion for engaging customers and tell the Moko story. They are self-motivated and keen to learn on the job. They enjoy taking on a variety of tasks from running marketing activation in a sleeping station to running market research surveys and they strive to achieve the best possible outcome.

The job you dream of

• Run Marketing Activities
• Plan and execute marketing activation activities in malls and other locations for Moko’s mattresses ensuring that KPIs set are met
• Train and manage Moko Brand Ambassadors to animate the marketing activation in line with the brand spirit
• Keep an up to date record of leads and customers generated by each marketing activation and ensure that Brand Ambassadors complete all their reports on time
• Propose new ideas about ways to engage our customer with our brand and suggest improvements about marketing activation activities
• Support digital marketing team to generate and gather content for marketing and social media campaigns
• Offer Customer Care for our Customers
• Follow up on leads to coordinate when orders can be placed and mattresses delivered
• Coordinate with the “Dreamliner” delivery team to arrange home deliveries to customers
• Ensure that payments are collected and logged in our system
• Assist customers in case of queries such as replacement of the product or assistance with product guarantee
• Support Market Research
• Conduct market research and customers’ insights collections (both online and offline) through surveys or 1:1 interviews
• Arrange for focus group discussions and 1:1 interviews as requested by the Brand Operation Manager and Head of Branding
• Summarize data collected from market research and offer recommendations
• Collect testimonials from customers and provide any insightful feedback to management to develop our products and our brand

As a dream candidate:

• A preference for 1-2 years’ experience in a role with sales or customer relations responsibilities
• Previous marketing experience is a plus, but not a requirement
• Extremely strong interpersonal skills and success developing productive professional relationships
• An enthusiastic individual with outstanding problem solving skills to assist customers in their purchase and after sales journey
• Strong analytical skills and attention to detail—ability to analyze data and proactively identify and address issues with customer accounts
• An initiative taker who enjoys working independently once you receive clear directions from the manager
• Proficient with Microsoft Word and Excel
• Eager to join a young, quickly-growing organization and team

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What you'll make happen

The Customer Engagement Officer role will focus on developing and managing relationships with our customers. The officer will be responsible for all aspects of our customer relationships – from customer acquisition to marketing new product lines to account management. This is an excellent opportunity for an early-career professional with strong customer relations and analytical skills to take up a business-to-business engagement role. The Customer Engagement Officer will be based from our office on Mombasa Road , Duldul Business Park but will travel regularly within and outside Nairobi. Regular visitation to customer shops will be an important part of the role. Candidates should therefore be comfortable with significant travel and field work.

This is a long-term, salaried position with the added opportunity of earning commissions from sales. Our company is growing quickly and there are ample opportunities for professional development and career growth for exceptional candidates.

Responsibilities

• Account Management
• Take responsibility for placing orders according to credit rules and credit limit established by your supervisor
• Manage customers’ payment schedule and ensure that customers adhere to credit limits
• Build long-term relationships with clients and service recurring order needs
• Provide all customer support required by the clients in your portfolio
• Network Within the Industry and Identify New Clients
• Build and grow relationships within the furniture manufacture industry
• Use industry networks and other means to generate new leads on an on-going basis
• Develop a strong understanding of competitors and competing products on the market
• Present Products to Prospective Customers
• Pursue leads, research prospects and make initial introductory calls
• Make product presentations which show an in-depth understanding of our products and the client’s needs
• Offer recommendations to your supervisor about creditworthiness of new customers
• Close relationships and coordinate orders with our warehouse

Qualifications, Experience and Skills

• A preference for 1-2 years’ experience in a role with sales or customer relations responsibilities
• Extremely strong interpersonal skills and success developing productive professional relationships
• A mature professional who can comfortably relate with business owners and senior purchasing managers
• Strong analytical skills and attention to detail—ability to analyze customer statements and proactively identify and address issues with customer accounts
• Proficient with Microsoft Word and Excel
• Eager to join a young, quickly-growing organization and team

We never charge any fees for applying to positions with our company. We also do not require any documents to be submitted which require payment to any third party before being called for an interview.

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What you'll do

We’re looking for a self-driven and analytical leader to take the reins our B2B business unit, driving our mission of serving small scale furniture enterprises across Kenya. Use your wizardry to optimize day to day activities and your strategic entrepreneurial skills to grow it to the next level. You’ll have outstanding analytical ability and judgement, identifying trends and weighing evidence to make major tactical decisions. And you’ll be an effective people manager, eager to grow and develop your team.

The Growth Wizard in brief

• Optimize your unit’s day-to-day performance
• Find opportunities to develop and improve systems, delegate responsibilities to enable the team to handle more work with increasing complexity - around customer management, accounts receivable, inventory levels, team motivation and more
• Directly manage the relationship with our critical customers
• Direct market research and offer data-driven recommendations about new products and/or designs
• Closely monitor market trends and competitive landscape to define pricing strategy for each product category
• Formulate and implement a next-level growth strategy for B2B unit
• Work with leadership team to design and implement ideas and strategies to launch new products, break into new segments and speak to our customers more effectively
• Propose and lead the implementation of out-of-the-box marketing ideas to drive increased market penetration of existing products lines
• Develop and lead a high performing team
• Invest in building, coaching and developing your team - hiring new members and growing responsibilities of existing team members
• Maintain a high-performance culture, designing motivating practices and rewarding outstanding accomplishment
• Foster a data-driven decision-making culture
• Achieve lateral management mastery
• Seamlessly integrate your unit’s work with our production, operations, supply chain and administrative teams
• Work across the company to improve processes based on customers’ and other teams’ feedback

Career growth and compensation

You’ll join the leadership team of one of East Africa’s most successful start-ups, playing a key role in our growth toward a major enterprise. You’ll learn first-hand how a thriving venture is operated, with opportunity to grow your skills and responsibilities as your team and our company grow.

We believe this distinct and rare experience is the most valuable benefit we offer new leaders who join our team. In addition to this, you’ll earn a competitive salary and benefits package benchmarked against lean mid-sized companies. You’ll also be awarded stock options, allowing you to participate in the value you create as a leader of our team.

The ideal wizardry for this job

• You are an out-of-the-box thinker and enjoy coming up with creative ideas.
• You are a strong leader, and you have at least 3 years’ experience managing individuals across different functional areas. You have a proven track record of motivating and developing your direct reports.
• You preferably have at least 2 years’ experience in leading a company’s business development strategy and a track record of achievement in growing a company’s portfolio.
• You have the ability to manage key customers’ relationships in another organization and are effective at building, maintaining and growing such relationships independently.
• You have an entrepreneurial streak and have drawn energy from working in a young company, start-up environment or other environment of rapid growth and change. You enjoy working on multiple diverse projects and tasks simultaneously.
• You thrive when you are able to take initiative, you are considered very self-managing and do best in an environment where you are given high-level goals and take initiative to achieve them.
• You are confident in your own ability to perform and inspire others to perform, and you are eager to take on responsibility for a key team within our company. You find the prospect of being rewarded according to your ability to grow a team extremely motivating.
• You have experience developing and implementing management systems within an organization, and value the structure and predictability they bring.
• You possess a strong analytical toolkit, and you frequently apply quantitative analysis to decision-making. You can troubleshoot complex problems and offer ideas about possible solutions.